2023 Honda Pilot Complaint Log

Dealer is replacing power steering rack.Making noise when turning left an right.

The contact owns a 2023 Honda Pilot. The contact stated that after starting the vehicle, the message "Secondary Restraint System Failure" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 80,100.

When I filled up on gas and I used 88 instead of regular 87 fuel so a day after I filled up with gas I turn on the vehicle all of the lights came on warning that the awd system didn’t work and the lane departure didn’t work and cruse control didn’t work. And when I went to the dealer they couldn’t figure it out until the pulled the gas out saying we put the wrong gas in the car

Steering makes noise, safety concern. Steering rack replaced at 5,000 miles in July 2024 (10 months after purchase). Noise came back at approximately 7,500 in October 2024 (13 months after purchase). Was told initial Steering rack was defective and the replacement may have been defective too. Honda replaced the steering rack a second time on October 28-29, 2024. Not sure of this is a permanent fix.

Power steering went out while driving, car would not accelerate and several warnings showed up on dash. Warnings advised to see dealer and only drive at low speed. Dealership states at there is no problem so there is nothing they can do about it.

I have reported the issue once before. Took it back to dealer for service. Serviced by Rock Honda on May 28, 2024. They swore issue was resolved and I had to pay out of pocket. Same problem. Loss of All Wheel Drive function, car nearly stalls out while at highway speeds and on surface streets (loss of power and bucks hard). Warning message appears for AWD system advising no power. I am convinced that I got a lemon. This car is absolute trash. Daily occurrence with this problem.

The contact owns a 2023 Honda Pilot. The contact stated that while shifted into reverse, there was an abnormal popping and cracking sound coming from the driver’s side roof. The failure became worse over time. The vehicle was taken to a dealer where it was diagnosed and determined that the struts needed to be replaced. The vehicle was taken to a dealer and the contact was informed that there were improper welds underneath the third-row seats on the cross member, and that the cross member needed to be properly welded. The vehicle was taken to a body shop and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 18,000.

The vehicle emergency braking kicks in for no reason, there were no other cars in sight and I was driving, in my lane when the vehicle flashed BRAKE and slammed on brakes for me. That is going to cause me to get into an accident when I am cruising and in my lane, no other vehicles around and it slams on brakes, very startling. Also, if it is raining to hard all safety features stop functioning and it says I have to Clean the emblem, the emblem is clean it is just raining to hard and the “safety” features can’t function

On May 4, 2024, normal driving conditions, experienced what felt like a loss of power. Warning on dashboard says All Wheel Drive System Problem, Only Front Wheels May Be Powered. See Dealer. Pulled car over to side of road and turned engine off. Turned back on and warning was gone. Occurred again today May 25, 2024 while driving on freeway. Loss of power and same warning message displayed. I do not feel at all safe in this vehicle. I drove straight to dealership for service to look at it. Hopefully have some answers after the holiday weekend. Just purchased vehicle in August 2023 brand new. Honda Pilot Elite. Starting to think I got a lemon.

The vehicle is reporting an error on the display. "Supplemental restraint system problem. See your dealer" a quick Google search in Honda Pilots forum confirms numerous vehicles experienced this same issue. Seems like we have multiple failures for tge air bag or restraint systems.

My 2023 Honda Pilot has had persistent issues with the steering system since it was purchased new. The problems manifest as knocking noises in the steering column, although no warning lights appear. The Honda dealer has replaced the steering rack three times. A rattling noise is now occurring in the steering column, and the dealer is advising replacement of the steering column. The dealer was in contact with Honda engineering each time to solicit advice and obtain approval for the repairs. The replaced parts are not available for inspection, and only the Honda dealer has inspected the vehicle. I am concerned for my safety. I am afraid that the steering will fail while I am driving at highway speeds and cause an accident. I contacted Honda corporate, and they essentially told me there is nothing they can do because the vehicle is considered “fixed” after each repair.

The back Right passenger seat belt indicator is continuously beeping even when engaged . This appears to be a loose wiring in below the buckle as you can move the section around to temporarily stop it.

When driving down both highways and interstates on several occasions my vehicle has slammed the brakes on prompting the warning of emergency braking. This when there are no vehicles directly in my lane or path. It often occurs when passing a tractor trailer on the interstate so much so that I hover my foot on the gas pedal to counteract this braking.

Several electric systems (ABS, electric power steering, collision mitigation, etc.) are showing as malfunctioning. The vehicle was diagnosed with a malfunctioning wheel speed sensor. The system alerts continue to occur daily, including when the vehicle is in operation. The rear liftgate no longer functions, along with other electrical features. Honda reports the sensor is backordered and hundreds of orders are ahead of ours, with an estimated availability date of May 15th. The car does not feel safe to drive but Honda refuses to provide a loaner vehicle. Online searching shows this to be a widely reported issue.

Door locks do not respond. I will use the driver unlock button on the driver door panel, or sometimes by key fob, and the driver door will unlock, but the passenger (with less frequency than rear) and rear doors will remain locked. Sometimes they will all work. Generallly it’s the rear doors. Very intermittent and hard to reproduce. They tend to stay locked until I power the vehicle off.

Failure Brake System, Failure Anti-lock Brake System, Failure Hill Start Assist, Failure Adaptive Failure Cruise Control, Failure Lane Keep Assist, Failure Collision Mitigation, Failure Breaking System, Failure Road Departure Mitigation System, Failure Low Speed Braking, Failure Auto High Beam, Failure Parking Sensor and No AWD only FWD. I have picture of dashboard with each failure listing when changes. We live in NY we had big snowstorm and car failed on road. Dealer refuse to send loaners and also back order to end of March. Car is defective

The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. There was an abnormally loud grinding sound coming from the vehicle. The vehicle was taken to the local dealer where it was diagnosed and determined that the power steering system needed to be replaced. The vehicle was repaired but the failure persisted. Additionally, the contact stated that the driver's seat was moving whenever the brake pedal was depressed. There were no warning lights illuminated. The vehicle was taken to another local dealer, Motor Werks of Barrington (1475 S Barrington Rd, Barrington, IL 60010); who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 8,468.

Sunroof glass exploded: While driving in light traffic -- approximately 65 mph -- I heard a loud crash exploding sound and then the sound of glass breaking. No other vehicles were near me but I quickly scanned my front, back, and side windows and mirrors and nothing was broken. No warnings on instrument panel. I could hear wind coming in the vehicle and realized it was coming from the sunroof. I pulled off at the next exit and inspected the top of my Honda Pilot. There was about an 8–10-inch hole in the sunroof glass above the driver's seat with jagged glass angled outward from the hole. No signs of any other damage such as feathers from a bird or scratches from a rock. Just a hole and broken glass. I continued to the drive to my home -- about 20 miles. By the time I got home, more than half of the glass had broken off, leaving an opening about 18 X 30 inches or more. Upon closer inspection, it was clear there was no other damage from other objects just as a rock or animal/bird. It was a very frightening and unnerving experience, especially driving on interstate traffic. I contacted my Honda dealer, and it was suggested I contact Honda customer service. We have filed a claim with our auto insurance.

When driving on gravel the gravel will get stuck in the rear and front brake guards. This is making the rotors get scratched and damaged, also causes a very high screeching sound. This happens every time while driving on gravel or going over gravel. I am concerned about the brakes becoming unsafe and the braking system becoming damaged. This problem has not been inspected and no warning lights come on during the problem.

The contact owns a 2023 Honda Pilot. The contact stated while driving 30 MPH, the rear of the panoramic sunroof suddenly shattered, raining glass down into the interior of the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 4,000.

our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to go. 30 minutes later on the busy interstate, the same problem occurred again. Electrical, braking system, brakes started smelling hot. We had to drive on the interstate shoulder at 20 mph for 2 miles to an exit with our family of 5 and our dog. A second tow on Thanksgiving Eve. There were absolutely no warnings from the vehicle before the issue began. The car was bought with 320 miles on the odometer on November 20, and this occurred on November 22 with 570 miles on the odometer. From what we keep reading, we need 4 repairs for the same issue in order for the car to be considered "not operable" or "not safe." Are we supposed to drive on the interstate a few more times , get towed 2 more times, and just hope that we aren't hit and killed by a semi truck after our car suddenly stops accelerating? From looking online, there have been a large number of complaints with exact or similar issues. Does someone have to get killed for something more to happen?

I purchased my 2023 Honda Pilot on April 7, 2023. I had to wait for it to come in which happened roughly 2 weeks later. Within a month or so of having the vehicle while sitting at a traffic light I got 2 warning lights. One being the collision mitigation system problem see your dealer and immediately followed by adaptive cruise control problem see your dealer. I called the dealership to make them aware of the problem and was asked to make an appointment to bring my car in. Upon stopping and turning my car off and starting back up the warning lights were gone. I didn't think too much about it. In August when I had my car in for routine oil change they checked the issue and was unable to find anything. Around this same time my driver side front bumper started gapping. I was told that the clip was either not installed properly or was bent during manufacturing. (still waiting for that back ordered part to repair) In November while traveling with my niece and nephew again stopped at a traffic light EVERY SINGLE warning light started coming on. My dash was lit up like a Christmas tree and the lights were coming one after the other. I pulled over, not only would my car not turn off, my back liftgate would not work either. I was 4 hours away from home. I called the local Honda dealership where I was as I was in a panic. While on hold I was finally able to turn my car off by holding the start/stop engine button for several seconds. When I started my car again all of the lights were still on and lighting up one after the other. As I made my way to the dealership they all went off and all was normal again. I took my car to my local dealership once I got home. Dealership said they were not able to find much except the faulty camera sensors and Honda suggested to start there. (On back order) However in the meantime I was told that I should NOT TRUST ANY OF MY SAFETY FEATURES. My job requires a significant amount of driving and at this point I feel like I have gotten a lemon!!

The warning light came on saying that there is a problem with the AWD system, and that only the front wheels may be powered. I then lost all power to all wheels. I hit the gas, RPMs just went up, and the wheels had no power. Eventually, the power came back. This is with a new car that I have had other problems with including water leaks that I was afraid might be getting onto electronics.

Vehicle will randomly display multiple warning lights- usually starting with the braking system, until all warnings are triggered. This has happened about 10 times so far. Happens in a variety of driving situations. When car is parked, it then requires multiple presses on start button to turn the car off. Every time this happens the rear lift gate is completely disabled and unable to open. About 11/15/2023 I have a video of the errors I can provide- it is a large file and can’t be attached with the other photos. The error also occurred one time while driving at about 70mph using the adaptive cruise. There were no vehicles ahead, but one was approaching from behind- the vehicle brakes or the cruise controls caused the car to rapidly decelerate. I had had to push the accelerator to avoid causing an accident with the person behind me. I had the passenger take a photo of the dashboard warnings. About 11/3/23

The Pilot emergency braked on its own as I was driving 30mph on a rural road, throwing myself and my children forward in our seats as the vehicle came to a stop. It was a violent action. No other vehicles or people were around us and no reason for the braking should have occurred.

Continued from previous submitted complaint: Driver window will not stop when trying to stop it forcibly with hand. I was told that the window will not stop until the window is almost closed at the top. Hope a 4 year old's arm isn't in it. Front passenger window will raise 1/4 of the way up, then fall back down and rock on it's cradle. I took a video of it happening but Charlie's Honda, Augusta, Maine did not want to see it. The Key Fob is a nightmare. It tells me it won’t lock because key is in vehicle. The key is in my pocket as I walk away. It also tells me that “No Key Detected” I’m sitting in the driver’s seat with the vehicle’s engine physically running. Rear Hatch will not open when physically pushing release button. Much more reported but Charlie's Honda has an excuse ready at all times. I bought this Pilot on 10/02/2023 and have nothing but problems with it up to date 6/20/2025. Previous owners kept it for 4 months then traded because they felt very unsafe in it. Which I didn't know this info until 6-15-2025

Car wouldn't go more than 25-30 miles/hour and rpm was at 5-6, had to use blinkers on highway. Luckily there weren't any injuries, i was scared of the situation as I was travelling with my toddler and newborn. After reaching home, car wouldn't reverse. I had shutdown and started the car multiple times before i could reverse. There was smell as if something was burning in the engine. I shutdown the car for 15-20 mins for smell to go away and restarted the car again, that is when check engine light was turned on with warnings about transmission, AWD and emission systems. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission failure, AWD system failure, Emission system failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by dealer, full diagnostics not available. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings before the failure. Dealer was saying about repairing the transmission, and also mentioned the car value will be depreciated significantly. I traded in the car for new pilot, as transmission problem are recurring and also losing significant value on the car. My loan and monthly payments went up because of something i didn't do. I am being punished for the someone else mistake. Dealer wouldn't provide any incentives too.

The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the stability, traction control, ABS, brakes, Lane Departure, and speedometer warning lights were illuminated. The "Anti-lock Brake System, Brake Performance Reduced", "Parking Sensor Failure", "All-Wheel Drive System Failure", "Electric Power Steering System Failure - Steering Assist Reduced", and "Vehicle Stability Assist System Failure - Reduced Traction and Handling" messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the sensor assembly front (57450-T90-A02) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 9,100.

At 850 miles on the odometer, the 2023 Honda Pilot ECU failed during normal operation of the vehicle on local roads, leading to a loss of power to engine transmission components, emissions systems, brake hold system, and traction control leading to reduced control and speed over the vehicle. The vehicle has been sent to the dealer for inspection of the OBD warning messages displayed. The driver was unable to operate the vehicle due to impaired speed, acceleration and braking capabilities that accompanied the ECU malfunction. The problem is currently being diagnosed by the dealer at the Keating Honda Service Center in Conroe, TX. The warning messages which appeared included the following while experiencing the ECU failure: Emissions System Problem. Avoid Heavy Acceleration and High Speed. See your Dealer Brake Hold System Problem " Traction Control Problem " Lane Keep Assist Problem " Adaptive Cruise Control Problem "

Delayed and sluggish acceleration, particularly from a complete stop, represents a significant safety concern.

Wireless phone charger works for about 10 minutes then stops charging. I’ve tried moving it phone to multiple positions and still have the same results.

Honda Pilot 2023 Elite shows 15+ error messages on the instrument panel. Messages indicate emissions systems, breaking systems, power steering and various risk mitigation systems experiencing problems resulting in reduced performance. Errors show up when the vehicle starts and are easy to reproduce. Dealer has looked at the vehicle 3 separate times. Problem occurs again in few days after dealer visit. Dealer based on the system error code diagnosed the problem with the fuel system. So far the dealer has replaced the high pressure fuel pump, injector relay, fuel pressure regulator and fuel rail pressure sensor. Dealer says when the vehicle starts the problem with the fuel system causes the electrical/computer system to go in safety mode; this makes onboard computers believe all systems are failing. Dealers' attempts (in consultation with manufacturer support) have so far not resulted in successful resolution of the problem. Without taking undue risk, I have personally tested some of the safety systems in errors indicated on the cluster panel to actually not work, e.g. lane departure mitigation system. Importantly, it feels vehicles braking distance has increased and steering is harder compared to when vehicles had no issues. All errors that are displayed are listed below. 1. Emission system problem, 2. Break system problem, 3. Electric parking brake system problem, 4. Break hold system problem, 5. Electric power steering problem, 6. Trailer stability problem, 7. Adaptive cruise control system problem, 8. Road departure mitigation system problem, 9. Vehicle stability assist system problem, 10. Hill start assist problem, 11. Trailer stability assist problem, 12. Hill descent control system problem, 13. Collision mitigation breaking system problem, 14. Road departure mitigation system problem, 15. Low speed breaking control problem.

The vehicle was purchased 7/1/2023. It is a 2023 Honda Pilot. 8 days after the purchase (OD mileage: 332), on a major highway, all mechanical systems in the vehicle failed within 2 minutes of each other. The engine, brakes, electrical, airbags, AWD, all of the ADAS systems, etc. ALL lit up within about 5 minutes of each other. Soon after this happened, the vehicle essentially shut down and was forced to a stop in a turning lane off of the major highway. The vehicle gave no indication that this was coming. The dealership's immediate response was to assume that we had put diesel fuel in the vehicle (this was not the case). As of now, they still have not been able to determine the cause of these catastrophic failures. Completely unsafe! This failure event could have been lethal and no one has any answers...

When traveling on the road I live, the Pilot will slam its breaks on, I assume this is the automatic breaking system, but the issue is, there will be nothing on or near the road. No cars, pedestrians , nothing. Just my pilot. The speed limit is about 45MPH and it will slam the breaks on. It has become so problematic I avoid traveling that direction on my road. It has happened to my spouse while driving as well. And again, it’s not every time, but sometimes. It has happened about 10+ times. Makes me nervous that while driving it will do it, and I will be rear ended.

The pilot sometimes hesitates when trying to accelerate in normal mode (have not used in other modes). It happens randomly, and the same when trying to slow. It seems the transmission is not shifting properly. Or something is preventing it from transitioning properly.

The 360 surround camera is not showing a 360 view. This is a safety issue, as there could be a person in the camera stitching lines or the camera blind spot.

The contact owns a 2023 Honda Pilot. The contact stated that the side door mirrors automatically tilt downward when shifted to reverse(R); however, the mirrors intermittently failed to return to their original position when shifted out of reverse(R). The vehicle was taken to the dealer, where it was determined there was a software malfunction, but a remedy was not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.

Hello, this is an issue with the vehicle not knowing the key FOB is in the vehicle as it's moving. This occurred 2 days after purchasing the 2023 Honda Pilot. As I was driving a warning light popped up on the dash indicating that the key was not in the vehicle. I took a picture and sent it to the dealer, they changed batteries, blamed issue on Honda manufacturing and emailed me that this was not a safety concern as the vehicle will not shut off if it doesn't sense the FOB in vehicle. Honda corporate told me this is a safety concerns. I'm not sure who to trust in this instance.

The contact owns a 2023 Honda Pilot. The contact stated that while the wife was reversing out of the driveway, the vehicle's glass sunroof suddenly exploded and shattered causing glass shards to fall into the cabin of the vehicle. During the failure, the driver sustained bruising and small lacerations to the neck and back area. The injuries did not require medical attention. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 600.

Had just rolled 1000 miles on car. Went to back out of a parking spot at a restaurant and car would shudder to a stop after moving a foot or two in reverse and go back into park. This happened approximately 4 to 5 times. We finally backed up enough to put it in drive and it continued to do the same thing in drive. We shut the car off and cranked it again. It still would slam back into park from drive at least twice more. We are now concerned with this as a safety issue in addition to it being a defect. What if it decides to return to park and we are going 60 mph? Dealer said if they can’t replicate the issue they can’t repair it. I have found an almost identical complaint another person posted on line with a 2017 Honda pilot. Have screen shot.

Car hesitates when trying to accelerate in normal mode. Same when trying to slow. It seems the transmission is not shifting properly. When trying to merge or make a quick turn, this issue has made driving difficult. This is ongoing problem that is consistent. I took it to dealer to check it out, but was turned away .

This vehicle has a massive leak with both the winshield and sunroof. Brand new car and terrible leaks

THE VEHICLKE HESITATES MOVING FORWARD FROM A STOP OR STANDSTILL. THE SAFEY CONCERIN IS THAT THE HESITATION OCCURS WHEN ENTERING TRAFFIC FROM A STOP AND MIGHT CAUSE A COLLISION DUR TO THE DELAY IN MOVING FORWARD. THIS HAS OCCURED ON MANY OCASSIONS. NO WARNING LIGHTS. THE VEHICLE WS INSPECTED BY HONDA AND THE TRANSMISSION WAS REPLACED, HOWEVER, THE ISSUE WAS NOT RESOLVED WITH THE NEW TRANSMISSION.

According to the dealership, there was a ABS Sensor that went bad. Dropped off the 2023 Pilot Elite the other day and they said the part might be delivered in August 2023. The incident happened twice and everything went dead. The dashboard lit up with every warning under the sun in terms of electrical failures - Power Steering failure (Steering assist reduced), Anti-Lock Brake Problem (Brake performance may be reduced), Vehicle stability assist system problem (Reduced Traction and handling), Hill start assist problem, TSA system problem - see your dealer, Hill Descent Control system problem (apply brake when descending). I believe major problems with the design of the sensors/electrical circuitry might exist. But, I will leave that to the experts. I appreciate the help on what you find out.

1st incident: I was traveling on country road. I was approaching two bicyclists on the right. With no oncoming traffic, I began to move into the other lane to go around the bicyclists. The warnings appeared on my dash, and the steering wheel pulled the car back towards the bicyclists. 2nd incident: I was traveling on a country road, goin over a hill. The cameras must have lost sight of the lane markers, dash flashed the lane departure warning and the steering pulled the vehicle towards the oncoming lane. There was a motorcycle approaching & I steered the vehicle back to the appropriate lane position. 3rd incident: My husband was driving on a country road. A tractor and farm implement was approaching in the oncoming lane. My husband slowed down & moved to the right of his lane to give the tractor more room. The lane departure warning flashed & the steering pulled the vehicle back towards the tractor/implement. We returned to the dealership & had them shut this feature OFF.

- There is a clicking noise coming from the steering column area after the vehicle has been driven on the highway for approximately 15 minutes and the vehicle engine has been warmed up. The noise can be heard at low speeds, such as pulling up into a driveway, or turning the steering wheel while parked. - The vehicle is brand new with 2900 miles as of today and the clicking noise coming from the steering column can pose an unknown danger to those in the car and around the car. - The vehicle was brought in to the dealership for service inspection pertaining to the clicking noise and the issue was able to be duplicated and recorded. However, the issue is unresolved and the case is still open. - The dealership service department had the vehicle manufacturer engineer on the phone to aid in the troubleshooting. The troubleshooting recommendation by the engineer was to check if there is a similar clicking noise from another vehicle that is the same year, model, and trim level prior to further investigating; this has not started due to dealership inventory unavailability of the same exact year, model, and trim level. Until the dealership receives the same year, model, and trim level to compare with, the case will remain open. - The issue was first noticed when the vehicle had approximately 2000 miles.

According to the dealership, there was a battery failure, a wheel sensor failure, and possibly other things going on as well. The car was rendered useless. ABS stopped working, multiple transmission failures, traction control failures, power steering failures, brake failures, total sensor failures, and overall rendered the car dangerous and unsafe to drive. The car became a heavy, metal, killing machine with zero safety features. The trunk is also unable to be opened and the memory seats do not function. The car is still at the dealership 3 times with no resolution and has been sitting there now for weeks. Confirmed by the dealer to be a major flaw. The vehicle has been inspected by the manufacturer repeatedly. The dashboard list up like a literal Christmas tree. There was around 15-20 warnings on the dashboard.

No incident has occured at this time however it is highly likely to due to the loud wind noise coming from driver side door when traveling more than 60mph. Concern has been addressed multiple times with no solution.

The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, there was an air draft sound coming from the interior of the vehicle with all the windows closed. While washing the vehicle, the contact observed water leaking into the interior of the vehicle however, the contact was unable to locate the origin of the leak. The vehicle was taken to the dealer, who was also unable to locate the origin of the leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 527.