2024 Honda Prologue Complaint Log

The clicking when turning right or left. The dealership has had my car since December. They don’t have ANY inventory for this car for ANY parts. Every part being made is for the new cars according to the dealership. So many people have the same issue and Honda won’t take accountability. This car needs to be recalled for the safety of others. People are being told to drive around with a broken CV axial and wait for a new part. Idk how they can get away with this. If that breaks it can cause DEATH to an active driver or injury.

OnStar would not work and could not be enabled. OnStar is required to enable navigation and the HondaLink app. The dealership keep the vehicle for 5 week trying to resolve. Electric cars really need onboard navigation to work. Without navigation you cannot - navigate to charging stations. - the battery will not precondition - you cannot open your garage door Without the HondaLink app you cannot - remotely unlock my car in an emergency - set off emergency alarm - can not locate my car if missing

When going in reverse my Prologue will slam on the brakes even when there is nothing behind me.

I have a clicking/knocking sound coming from my front axle when turning left or right. I’ve learned that this indicates defective CV joints, which could cause a dangerous situation in the future with steering control

CV axle clicking and loud noise coming from axles while braking

The reverse lights are way too dim. You can barely see when backing up at night. Even the back up camera is so dim obstacles and pedestrians can not be seen. Common complain with other owners. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Suspension Related Issue: CV Axel Joints causing clicking, which is the most common issue among users of this car. Apparently the Driveshaft needs to get replaced as well. I got the right side done as the car was pulling to the right before the replacement, but the other part is on back order with no ETA. Been driving this way since October 2024. So I will believe for now that it's safe to drive the car as per dealer's recommendation to do so. Braking: The One Pedal feature turns off at random when starting the Car. Almost got into an accident not knowing it was off. Dealer cannot replicate the issue, but it happens to me randomly. It's to the point I have to check that first before operating the vehicle. Could be the memory of the vehicle not retaining the settings. Blind Spot Warning: The sound notification has recently turned off and is no longer working. Needs to be inspected by Dealer. Off-topic: Some Dealers only have 1 certified technician to work on the car. You're at the mercy of their availability when something needs to get fixed.

My car makes a ton of noise when turning both right and left. Both driveshafts have been replaced and the noise has continually gotten worse. Honda dealership states that this is a known issue and no solution is in sight.

Vehicle was in for ac/heating issues that occurred the day I bought the vehicle in Oct 2024. Ac would blow cold on driver side and hot on passenger. No heat from the driver side footwell area.Dealer had me bring in for diagnosis. Parts ordered and car was in for a week in Dec 2024. Interior had to be completely removed for the repair. System seemed to work fine. Now with below zero temps in my area, not heat on the feet, no heat from the vents for passengers in the rear seats. Heating system seems very week with cold weather.

Cv axel clicking as I turn either direction

Automatic emergency braking triggers repeatedly when no hazard is present. The system triggered emergency braking and a close-call accident at an intersection. Cars were parked along the side of the road, presumably tricking the system into thinking there was a hazard. Brakes slammed on with a car directly behind us, almost rear ending us. This also happened when reversing out of our driveway. No hazards present, but the system slammed on the brakes. Only possible cause was shadows. These systems are dangerous and not ready for public use. Please force the manufacturer to fix this before people are hurt.

every time you drive out of our parking garage your warning system will slam on the brakes even if you are not even close to anything....the brake force is extreme and dangerous. extremely sensitive

when you setup your EV to charge over night to 80 percent or what ever percentage it will charge more then what you programmed it to do....it will be more. Which can be very dangerous. It continues to do this since day one.

The passenger side front CV axle started clicking and leaking grease with 600 miles on the car. It was replaced under warranty with the same faulty part.

Vehicle makes noise when turning

My sunroof has a constant issue when i fully open it and then try to close it. When I tried to close it the sunroof does close, but it immediately opens back up by itself. It takes me 5 to 10 tries to try to close it back up once it closes and you open it back up it does it again and it reopens by itself.

CV Axle makes clicking/creaking noises and may fail, causing steering steering. suspension safety issues. The dealer identified the left axle as failing and replaced it. However, the problem has since recurred in both front axles. Dealer claims car is safe to drive.

Clicking noise while operating vehicle AND turning steering wheel to the left. Concerns of axle failing/braking while turning or sudden stop if ever encounter a situation when I need to slam on the brakes.

Sensors are highly sensitive, particularly regarding rear braking and parking maneuvers. There are never any objects or individuals behind me, yet the vehicle brakes automatically.

The contact owned a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed, the steering wheel seized. In addition, the brake pedal was depressed, however, the vehicle failed to stop as intended. The vehicle speed increased independently. As a result, the vehicle crashed into another vehicle. The fire department and the police arrived on the scene. A police report was filed. There were no injuries reported at the scene of the crash, however, the driver of the other vehicle was later treated for unknown injuries. The vehicle was towed to a local tow yard. The contact stated that both vehicles were condemned totaled lost. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 1,000. The VIN was unavailable.

I was not assisted with setting up OnStar on the day of purchase, which was at the end of September 2024. The next day, when I was unable to set it up myself, I contacted the dealer and was sent numerous links to set it up. However, it has never worked and has been to the Service department twice. The first visit was on October 19, 2024, and I waited for one month for parts that never arrived. They informed me that the parts were on backorder, and since the vehicle was drivable, I chose to pick it up. However, the radio went completely out on December 19, 2024, and I was instructed to bring the vehicle back to the dealer because the parts had finally arrived. I was provided with a loaner, and the vehicle has been at the dealer ever since. I reached out to them on week three to inquire about the estimated time of completion for the new radio system installation and was informed that additional parts needed to be ordered, which would take seven more days. I followed up 10 days later and was told that the part had still not arrived

My brakes were mushy when braking. Warning notices on the dash for servicing brakes and other related brake systems came up. At one point I couldn't come to a full stop. Issue first noticed 9/26/24. Dropped the car off at the dealer 10/8/24 and it sat for four months waiting the brake master cylinder. Picked up on 1/9/25. So far the brakes are working fine. I am now noticing a clicking sound coming from the front end when steering.

Heard creaking noise from front axels. Had them replaced via warranty and the new ones are doing the same which leads me to believe the replacement fb axels joints are the same

My vehicle makes a loud clicking noise as I accelerate while turning left or right. Sounds like worn cv joints. It started making the noise a month after I purchased the vehicle brand new. Honda does not have replacement axles and told me to keep driving it.

Wiper control is not fully under human control. At any speed less than very fast, the wipers are on automatic. The automatic will not start unless the car is going over 35 miles an hour, which means that I either need to waste windshield wiper fluid to clear my windshield below that speed or turn the speed up to max to do so. Once the car has gone over that speed, though, the automatic system will control the wipers, sometimes getting stuck on max noatter how much rain there is and not being able to be slowed unless they are turned completely off and left that way for several minutes. This has been demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because it obstructs the vision of the driver and takes concentration away from the road.

The parking collision warning will alert and emergency brake for no reason while still several feet from anything near the Prologue. This was demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because the sudden emergency brake has nearly caused collisions and has covered me in scalding coffee multiple times.

Forward collision warning either does not work at all or is too sensitive. When demonstrated for the dealership, the warning went off while in park for a potted plant more than 10 ft away, then did not go off again no matter how close the Prologue was moved towards an object nor what speed we were moving, until it suddenly went off as we approached a cross street, alerting to a car that was almost through the intersection before we approached it. The dealership did confirm that the system did not work on the Prologue. Then they shrugged and said that Honda had not issued a fix for the problem. This is a safety issue because it is part of the safety system and it does not work.

Blind spot warning works intermittently. Sometimes it alerts correctly, sometimes it does not alert at all, and sometimes it alerts to nothing. This is a huge safety concern because I might try to change lanes directly into a car in my blind spot if it says nothing is there. This was brought to the attention of the dealership, was reproduced for them, and has been confirmed as an issue with my Prologue. Then they just shrugged and said the Honda has not issued a fix for the problem.

This vehicle has automatic emergency brakes repeatedly for no reason on empty roads with nothing around the car. It emergency breaks going forward on the highway. It emergency breaks going backwards out of my driveway. It emergency breaks pulling out of drive thrus. I have nearly been hit multiple times because of this. I have been covered in scalding hot coffee because of this as the car violently brakes suddenly and for no apparent reason.This has been reported, reproduced, and confirmed by the dealer. Then they just shrugged and said Honda has not issued a fix for the issue. This is a safety issue because it has nearly caused multiple collisions on the highway and on city streets.

The lane keeping assist on my Prologue does not work. It does not engage. It does not attempt to center the car. It never turns on. This has been brought to the dealership's notice, was reproduced for them, and confirmed to be an issue for my Prologue. The dealership then shrugged and stated that Honda has not issued a fix for the issue. This is a safety issue because it is a safety feature of the vehicle and it does not work.

This feature does not work. On roadways with clearly marked yellow and white lines, the system will not read that there are lines on the road. Conversely, on roads with no lines, the system will randomly beep, alerting me to a lane departure from a space with no lanes. Sometimes it just beeps out of the middle of nowhere seemingly because it feels like it. I have alerted the dealership to this. The issue was reproduced for them and they confirmed that the lane departure system was not working in my Prologue. Then they shrugged and said that Honda had not issued a fix for the issue. This has been addressed more than once with no way to fix the issue offered by the dealership or Honda. This is a safety issue because this is part of the safety system in this vehicle and it does not work.

When driving with the adaptive cruise control on, the Prologue throws out an alert after it suddenly disengages the cruise control that states that the forward camera is blocked and the cruise control will disengage. The cruise control also fails to notice cars in front of the Prologue and will speed up, then will suddenly "see" the car, jam on the breaks, then the accelerator again. Also, the adaptive cruise control cannot gauge distance between cars and all following distances set for the car, whether 1, 2, or 3, are exactly the same. This has been reproduced for the dealer and confirmed as an issue with this Prologue. The dealer then shrugged and said there were no fixes from Honda yet, so there was nothing they could do. This is a huge safety issue because a sudden deceleration at highway speeds has nearly caused a half dozen accidents in the past 2 weeks alone. This issue has been reoccurring for over 1 year with multiple congerences with the dealership, all ending with the statement that Honda has not issued a fix yet.

I cannot reverse with my car slamming on the brakes and it thinks I'm going to hit something when no one is behind

Honda requires Prologue owners to use the Honda Link app in order to obtain warranty information, use credits, access features - but most importantly and the largest issue is we can’t get critical software updates for the vehicle because we can’t access the Honda Link app. We have submitted all of this information and have an open case with Honda (case #14996478) for the past 7 weeks with no resolution to this issue - since the day we leased the vehicle. Honda states this is an issue to be addressed by a contracted IT team, but so far does not have a fix, nor do they contact me or provide any updates. One of the team members at Honda told us last month to stop driving the car, so now we can’t drive it without worrying about missing a critical update as this issue is not yet resolved.

Leased vehicle 8/31/24, HondaLink app crashed within 45 minutes of leaving the dealership. Spent the next 3.5 months on the phone and emailing regularly with Honda for assistance, updates, or a solution, usually with limited response and no resolution. We were told by Honda to not drive the car until the issue was resolved, but they wouldn’t take it in to a shop or anything. The issue was resolved 12/13/2024 and it finally worked - and just crashed again. Unfortunately critical updates are sent through the app, so this puts us at risk if an update is available and inaccessible to us due to the app issue. The car also randomly changes settings such as lights, window locks, door locks settings, CarPlay won’t work, wireless CarPlay does not work, drops phones completely off, slams on the brakes while backing up, and recently started slamming on the brakes going forward with no hazards in sight (reported separately). These issues cause it to be unsafe to drive this vehicle.

Braking for no reason slam on the breaks so hard we all got so scare. Also the rear brakes engaging with no obstacles on the way.it felts like I hit something. took to the the dealer of purchase and very much make me field like I was insane. and what the technician did was turning off the automatic breaking system. that was the solution. now at when I turn right of left it makes a ticking noise on the suspension. started at 4k miles. plus a win noise is so heavy that I need to the radio volume. I got this car because of the automatic breaking technology offer, but I can't utilize it do to the failure of the system.

Well i bought this Brand New car from HONDA PLANET in NJ UNION 2024 August have been have this issues with axles making clicking noises also when Stopping Suddenly in Reverse this is not normal have been taken to the dealership since i bought this car and its getting crazy for me for my comfort because i bought this car for my comfort use not to be feeling uncomfortable and not safe driving this car

The contact owned a 2024 Honda Prologue. The contact stated that while stopped at an intersection and attempting to make a right turn, the steering wheel was frozen and the vehicle began to independently accelerate at an unknown speed. The contact stated that he was depressing the brake pedal but the vehicle was not stopping. The contact stated that he crashed into a vehicle in front of his vehicle on the other vehicle's passenger side front door. The air bag deployed. The contact stated he was not aware of any warning lights. The contact stated that the police and emergency service vehicles arrived. The contact was not injured and did not receive any medical attention. The police filed an incident report. The vehicle was towed from the scene to an impound lot and later was declared a total loss by the contact's insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 2,000.

The automatic emergency braking system that works with the rear cross traffic warning is not functioning correctly. It is available for inspection upon request. The braking system brakes when reversing even when the way is completely clear. Its as if it sees a shadow and hard brakes. The jerking motion feels like you hit another vehicle. The problem was not reproduced when i brought it to the dealership but the service center did acknowledge it's an issue but there isn't any fixes available at this time. There were no indications for this issue prior and the only way to avoid this is to turn this safety feature offf.

On 13 August 2024 I was driving my 2024 Honda Prologue when the DIC and infotainment screens went blank. At this time with no information displayed on any screen, the car was unsafe to operate. I drove the car straight to the local dealer, Tony Honda. The dealer was unable to diagnose the problem. After contacting Honda Tech support, they decided the audio control unit was defective. After 65 days the dealer was able to replace the unit and it seems to work properly. Honda informed the dealer the car was safe to operate without any display screens or information. Actually the car was unsafe to drive with no speedometer indication or any other control functioning.

To whom it may concern, I am writing to formally express my profound dissatisfaction and escalating concern regarding a persistent mechanical issue with my Honda vehicle, which remains unresolved despite numerous attempts to secure a repair since its purchase in June 2024. Upon acquiring my brand-new vehicle in June 2024, I soon detected a distinctive clicking or thumping sound emanating from the steering mechanism whenever the wheel was turned. I promptly brought the vehicle to Lakeland Regal Honda's service department for diagnosis. A service technician conducted an assessment, confirming the audible anomaly, but I was subsequently informed of a parts unavailability and assured that I would be contacted once the necessary components arrived. Regrettably, no such communication was ever received. The issue persisted unabated throughout 2024, prompting a second visit to Lakeland Regal Honda. During this subsequent appointment, the service department acknowledged the ongoing problem, noting it as a prevalent concern among several customers. I was informed that the component in question, reportedly related to the axle assembly, was currently on backorder and that the dealership was awaiting a factory shipment from Honda. Once again, I was promised a follow-up, a commitment that, unfortunately, was not fulfilled. The situation has now extended to April 8, 2026, nearly two years since the initial report. Upon contacting Lakeland Regal Honda once more, I was advised that the dealership was no longer authorized to procure the necessary parts for this specific issue and that I should direct my inquiries to Honda corporate services. This directive was particularly frustrating, as I had already undertaken this action previously, only to be informed that the part remained on backorder and that I would be contacted. On April 8, 2026, I again contacted Honda corporate. A representative recorded my details and assured me the matter would be escalated to a case management .

The automatic emergency braking (AEB) system or collision avoidance feature in my 2024 Honda Prologue has malfunctioned. The car abruptly applies the brakes when backing out of my driveway, and also engages when driving forward and getting too close to other vehicles or when changing lanes, even when there’s sufficient space. The braking is sudden and forceful, making it difficult to control the vehicle. This issue poses a serious safety risk, as the car’s automatic braking can cause me to be rear-ended by vehicles behind me when stopping unexpectedly. The system may also cause a collision when changing lanes, as the sudden deceleration could lead to a crash. The problem occurs consistently, and can be reproduced each time I back out of the driveway, approach a vehicle too closely, or change lanes. The vehicle has not been inspected by the manufacturer, dealer, or insurance, and I have not yet brought it in for service. I am filing this report to document the issue as a potential safety concern. There are no warning lights or messages on the dashboard when the issue occurs. The braking happens without any prior indication from the vehicle, and I only notice after the fact that the system has engaged. This problem began right from the start, within the first 50 miles of driving the car. As of now, the car has about 5000 miles on it, and the issue continues intermittently.

1st: Windshield not available to be replaced after crack has formed since 3rd day of purchase. The crack has extended more than half way across and Honda claims that windshield is not available and in back order. I have made multiple claims to my ins to have it replaced as well as to Honda and I am getting nowhere. This poses a safety issue and needs to be rectified immediately. Not having replacement windshield available is zero excuses. 2nd: While steering to either right or left, the axile makes a subtle clicking sound intermittently. I have researched and this seems to be a common issue with this car. Honda claims it is normal which it is not. An accident can occur and is a safety issue to me and others on the road.

When I bought this car, when I turn it makes clicking noises and clunks when put into drive. Dealer said it was a safety feature, but after investigation its the CV joints on the car.

On [XXX], around 8 PM, I was driving north towards DeLand, Florida on the highway at approximately 70+ miles per hour when my 2024 Honda Prologue started to slow down on its own. The air conditioning system shut down, and a warning displayed on the dash: “Service High Voltage System.” I immediately drove home and contacted CarSafely, fearing that the car might become stranded and was not safe to drive. The following morning (Tuesday, [XXX]), around 8 AM, I emailed and called the Coggin DeLand Honda service department, informing them of the issue and sharing photos and a video of the incident. The error/warning disappeared after turning the vehicle on and off several times. Coggin advised me to bring the car in the next time the warning appeared on my dashboard. On Thursday, [XXX], around 12 PM, I was driving on [XXX] towards Daytona Beach at around 70 mph when the vehicle suddenly slowed down again. The air conditioning system shut down, and the service warning “Service High Voltage System” appeared on my dashboard once more. I immediately got off the highway and stopped at a safe location to turn off the vehicle and document the error and warning on my dashboard. I emailed Coggin DeLand Honda again to inform them of the issue. On Friday, July 5, 2024, I took the car to the Coggin DeLand Honda service department, where they connected the vehicle to their computer for a diagnosis. The service department detected the error and reset/cleared the error code. However, the service tech informed me that they could not fix the issue due to insufficient information, as the vehicle was built by GM (General Motors Corporation). They advised me to return directly to the dealer without an appointment if the error reappeared. On Monday, [XXX], around 8 AM, while driving at approximately 25 miles per hour on a local road near my home, the “Service High Voltage System” error reappeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After using the turn signal, instead of self-cancelling it will operate turn signals in the opposite direction for several flashes and then cancel. Since the turn signal over cancels it causes an increased risk of collision with other drivers who could easily misinterpret intended action.

After driving this new car for about 18 miles and stopping for an errand, upon restarting an error message posted “brake system failure” do not drive faster than 43 mph and use the brake pedal to stop. Upon driving the brake pedal went nearly to the floor and had to be pumped to gain brake cylinder pressure sufficient to slow the car using extreme pedal pressure. After shutting off the vehicle, the braking system work normally upon restart. When delivered to the dealership the issue reoccurred. The Prologue has been at the dealership for repair for four days but cause and effect yet to be determined.

Car braked extremely hard causing whiplash twice even though there was ample room. This has happened multiple times. Reported that it is normal by dealership

The front axles in my 2024 Honda prologue touring model four-wheel drive I have been clicking and making noises even before 1,000 miles. I have spoken to the dealer several times and Honda as well two times. I do not know if this is dangerous but it seems dangerous to me. I am used to driving older vehicles that I maintain to almost new standards. I am honestly more nervous about driving this car at highway speeds than my 2006 BMW 330 I with 155,000 mi. I have been told that there is no fix for the situation at this point. I purchased a Honda the second brand new one in one year believing this was a great company that would stand by their product. My other vehicle is a 2024 Honda CRV touring model hybrid. I completely love this vehicle. I am now believing that they are not such a great company and they have made a mistake with this vehicle. I realize that this is not made by Honda but it is sold by Honda and they should not be so negligent in dealing with these issues. It is all over the internet that this car has problems and it seems that no one is dealing with it. Can you please help! Thank you for your help in this matter. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Backup Camera Failure (Occurred at approx. 1,000 miles) Part was on backorder, the rearview camera remained inoperative for approximately 99 days (February 22 through May 31, 2025). This rendered the vehicle non-compliant with federal rearview camera safety requirements. Emergency Braking System Issues (Ongoing) Compounding this, the vehicle’s emergency braking system would activate erratically and without cause, including: •When entering or exiting my driveway •During normal lane changes •When driving near trucks or concrete barriers Because these events occurred repeatedly and unexpectedly, I was forced to disable this safety system to avoid sudden braking events, further compromising vehicle safety. Broken CV Axles (Officially diagnosed at approx. 6,000-7,000 miles) •On May 31, 2025, the vehicle was returned to the dealership for backup camera installation and to revisit the knocking noise, this time properly documented. •That same day, both the left and right CV axles were diagnosed as broken, and I was told the vehicle was not safe to drive. •I had unknowingly been driving in this unsafe condition for almost three months. •The vehicle remained in the dealership’s possession until June 5, 2025 (6 days), Recurrence of Knocking Noise and Third Service Visit (January 10, 2026 – Approx. 15,000 miles) At approximately 15,000 to 16,000 miles, the knocking noise had returned (in both directions of steering) and I brought the vehicle in to be diagnosed •The dealership acknowledged hearing the noise. •I was told the sound is a “well-documented issue” with this model and considered “normal.” •I was informed that the vehicle was safe to drive. •I was told Honda is working on a redesigned part and that a recall is expected in approximately six months to one year. •I was specifically told Honda will not authorize replacement of the same axle parts again, as they continue to fail, and that I must wait for a recall remedy.