2018 Honda Ridgeline Fuel System Problems

I went to fill my vehicle with gasoline on 02/06/2025. The 2018 Honda Ridgeline has a capless fuel system to enter fuel into the vehicle and there are two flaps that the gasoline nozzle is required to open. It repeatedly attempted to insert the nozzle and the first flap would not move. I pushed harder, and the first flap broke. I still could not insert the nozzle to get gasoline into my vehicle. I then observed a block of ice preventing the nozzle from accessing the second flap. I could not remove the ice to put gas in my vehicle. On 02/07/2025, the temperature rose above freezing and I was able to mop out the water from the area, however my capless system was broken at this time. I brought it to the local Honda dealership and they were able to repair the damaged component, however charged me for this repair as they contended there were no recalls on this issue and the vehicle is out of warranty. I went on the internet and found in several consumer forums that people have cited this to be an issue with the Ridgeline and other Honda vehicles. I am unclear how Honda could manufacture a vehicle component that allows water to collect at the entrance to the gas tank which could cause a myriad of engine issues as well as the ice issue which would prevent being able to put gasoline in the vehicle.

The referenced Recall for my Honda Ridgeline indicates that the fuel pump is suspect for an inadequate impeller and a possible safety problem. I have been awaiting this replacement part at least 8 months and the original recall has a date of December 18, 2023 which is over a year since identified. I have visited the dealership several times over the last six months and have been assured that I am on the "list" to receive a new fuel pump. The service department informed me on January 7, 2025 that they still have not received the fuel pump from you. The latest recall notice informed me pumps are available, but as you see in the previous paragraph I am not able to get the pump at present. Please expedite the delivery of the new improved fuel pump to the Honda dealership in Maui (Island Honda, 110 Hana Hwy, Kahului, HI 96732) to resolve this long overdue corrective action for my Honda Ridgeline truck

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with an engine misfire. There was no warning light illuminated. The vehicle was able to be restarted but the failure recurred. The dealer was contacted, but the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

Honda recall on fuel pump from February 2024 has not been corrected due to Honda failing to supply part to local dealer for repair. I have concerns of the fuel pump failing while driving and have made multiple calls to Honda asking for the repair. Honda reply is that when the part is available they will notify. Six months is a long time to wait on a defect that could have serious consequence.

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Numbers: 22V867000 (Back Over Prevention) and 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The fuel pump recall was issued in December 2023 and it still hasn't been repaired. It is almost a year later and when I have tried to contact the dealer and the company about the status of the recall, I don't get a response.

The contact owns a 2018 Honda Ridgeline The contact received notification of NHTSA Campaign Numbers: 23V858000 (FUEL SYSTEM, GASOLINE) and 22V867000 (BACK OVER PREVENTION) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2018 Honda Ridgeline. The contact stated that while driving approximately 70 MPH, the vehicle lost motive power and stalled without warning. The power steering seized, and the contact had to coast to the side of the road. After pulling over, the vehicle was restarted but almost immediately stalled again. The contact stated that several unknown warning lights were displayed. The vehicle had been towed to the dealer who diagnosed that the fuel pump had failed and needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline) however, neither the VIN nor the model year was included. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

After a recent Fuel Injector service last week, there is a strong smell of gasoline both in and out of my vehicle. Honda Service technicians report they cannot find the issue and there are no Codes reported upon diagnostic check. However the smell remains and fuel gage needle falls closer to E when the vehicle is parked a few days.

Unknown: Fuel pump problem. Engine stalls and slow down to dangerous speed on highway speed limit. Dealer unable to get fuel pump to fix this problem. Claim back order is the problem. On going problem for 10 plus days. Service advisor said truck can be driven. Still waiting on fuel pump.

The cap-less fuel system accumulates water and can freeze. I have no way of adding fuel to my vehicle until the weather warms up or I find a way to break the ice up

ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.