2019 Honda Ridgeline Fuel System Problems

The contact owns a 2019 Honda Ridgeline. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the warning light was intermittently illuminated. The contact stated that recently the vehicle stalled and was difficult to restart. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the fuel injectors needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin: 21-010 related to the fuel injectors; however, his vehicle was not included. The failure mileage was approximately 78,000.

Transmission jerks when shifting thru gears, car shudders and rpms jump when both upshifting and downshifting. Have had the transmission serviced several times by Honda dealer, fluids changed and updated with no change in performance.

I am writing to advise you of Recall Notices I have received but have been unable to get addressed on my 2019 Honda Ridgeline. Over the last year I have received 3 Recall Notices and have not been unable to get them taken care of. Shown below are the actions I have taken relative to the Recall Notices. Perhaps you can assist me in this endeavor. February, 2024- Received Recall Notice (Copy Attached) March 5, 2024: Contacted Dealership (Don Moore Honda, Owensboro, Ky.) Was advised to call back the first week of April to see if the parts had come in to do the necessary mechanical work. May 13, 2024: Contacted Dealership- parts had not arrived yet. Advised to call back in the fall of the year. Parts may have arrived by that time. Late May, 2024- Received 2nd Recall Notice from Honda Automotive December, 2024- Received 3rd Recall Notice from Honda Automotive January 14, 2025- Contacted Dealership- was told parts still not on hand. Woman I spoke with said she would order the parts and advise when parts arrived. Today is March 12, over a year since I received my first Recall Notice. I have received two similar Recall Notices since then. And still no activity to address the possible problem. If the Recall is not necessary, then would someone please let me know, so I can disregard the Recall Notices. If the Recall Notice is important, then please advise what I can do to get the issue resolved.

Bought this 2019 Honda Ridgeline on 1/2/25. Honda corrected the recall for fuel pump and after that, my car is burning fuel like crazy. Now they said that I need to replace my fuel pump and they said my VIN is not included on the recall for fuel injectors. Honda know that they should recall all their 2019 Honda Ridgeline model and not just a specific VIN. They need to recall this faulty fuel injectors with the new one and honor the 10 years and 150,000 miles fuel injectors warranty on all the 2019 Honda Ridgeline model and not just a specific VIN numbers. This is safety issue and should be addressed by Honda.

The contact owns a 2019 Honda Ridgeline The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Recall is from Feb. 2024. Repeated calls starting in Feb. 2024 to Vans Honda in Green Bay, WI. Called 4 or 5 times and talked to a Service Rep. They are responded that they did not have the part needed to fix the issue and did not know when the part would be available. The ALL said that I would be contacted as soon as the part was available to set up an appointment to have the defective part replaced. On 1/6/2025 I again contacted Vans Honda. The rep said they did not have the part but that he would put in an order TODAY to order the part for me. I asked why after calling five time the part was not on order already. He did not know. My vehicle now has another issue. The display is showing "Emissions System Problem". I believe this new issue has to do with the fuel not being delivered to the engine properly due to the defective part in the fuel pump. I believe Honda needs to fix all the engine problems this recall has given to my vehicle.

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

There is a fuel pump recall on my 2019 Honda Ridgeline. The danger of this is it could go out causing a crash and or injury. I have been trying to get this replaced for ONE YEAR now, to no avail. I want to avoid this happening while driving at freeway speeds, and need to have it replaced ASAP.

The contact owns a 2019 Honda Ridgeline. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The contact was able to inspect the vehicle with a scanner and received DTC code: P0087 (Failure with the fuel pump). The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,700.

I had to replace a bank of injectors and I only had about 75000 miles on vehicle. this is a defect they should not fail so early. They are TSB and recalls on my model just not my VIN

Fuel pump module - truck surges, stumbles ,slows down at 20-40 mph. Contacted 2 Honda dealerships mid- late May 2024 ( Gunn Honda, HillCountry Honda San Antonio TX), was told parts to fix unavailable. Contacted same 2 November 16 , told parts still unavailable to fix, even though It’s been 7 months since I received recall notice and contacted the dealerships.

I took my 2019 Honda Ridgeline in on November 4, 2024, for a P0430 code (which was intermittent) and for a fuel pump recall. The dealership informed me that the fuel pump would need to be ordered, which would take a few days. However, shortly after dropping off the vehicle, I received a call stating that the fuel injector for cylinder 6 had failed the test, and they quoted $1,734.71 for replacing the fuel injectors. I inquired about Honda Service Bulletin 19-073 (dated July 5, 2019), which addresses issues related to debris from the fuel injector manufacturing process. The dealership then called back and informed me that this issue would only be covered under the warranty period. They advised me to submit a claim directly to Honda, providing me with a phone number for that purpose. Since getting the vehicle back, I have conducted further research and found Honda Service Bulletin 21-010 (dated February 11, 2021), which extends the warranty on these fuel injector repairs to 10 years or 150,000 miles, whichever comes first. My Ridgeline has only 61,000 miles. I filed a claim with AMERICAN HONDA MOTOR CO, case # 15143166 on 11/16/24 requesting reimbursement for the fuel injector repair in the amount of $1,734.71. I received a phone call on 11/30/24 stating my claim had been rejected. They stated I needed to submit a complaint with NHTSA. The symptoms experienced are the exact the same as the two service bulletins describe, thus the repairs should be covered. I emailed the service department on November 15, 2024, to inquire about the status of the fuel pump, but as of today, it has not yet arrived. I have been waiting over a year for a fuel pump replacement. I have highlighted pertinent information in the attached documents

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Ridgeline. The contact stated that while at a red light, the vehicle stalled. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000. Parts distribution disconnect.

The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Ridgeline. The contact stated while accelerating, the vehicle stalled. While driving at slow speeds, the vehicle began to sputter. While driving 65 MPH and accelerating, while attempting to pass a tractor-trailer, the vehicle hesitated. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 25,000. Parts distribution disconnect.

Over the last several months the vehicle developed a strong fuel odor in the engine compartment after being driven. I took it to the Honda dealer to identify the cause on 8/30/24, they kept the vehicle for 2 days and were unable to find a problem although they also observed the strong fuel smell. Their recommendation was to return with gas tank less than half full so they could check that. Fuel smell is clearly in the engine compartment, so I took the vehicle to my local mechanic who used a camera to localize the smell/leak to the top of the engine. They recommended removal of the manifold to diagnose further and identified a significant leak between the high pressure fuel pump and the injectors. They replace the fuel joint pipe, six injectors, and high pressure fuel pump cover which was saturated in fuel. Two areas of concern. First, there is clearly an unadressed leak problem with the fuel joint pipe. It is mentioned in several places on the NHTSA site for this Ridgline model and several related model designs. While this vehicle did not catch fire, a significant leak on the high pressure side of the high pressure fuel pump is a clear hazard and should be analyzed to identify the root cause. Second, Honda needs to proactively address this with their dealer technicians. I have no way to verify if they actually disassembled the top of the engine to access the high pressure fuel pump, fuel joint pipe, and injectors, as they told me, but it didn't take long for my local mechanic to identify the issue once they did. Bottom line is this problem is real, occurs frequently enough to appear as an issue reported to NHTSA and will not be easily identified by scanning the vehicle codes which is apparently what the dealer standard practice is.