2017 Hyundai Azera Complaint Log

See attached document for complaint.

The contact owns a 2017 Hyundai Azera. The contact stated that the trunk was difficult to open manually. The contact was able to open the trunk after several attempts. However, the trunk would no longer close securely and had to be tied closed with a wire. The dealer was notified and advised that they were overbooked and could not schedule an appointment to diagnose the vehicle. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 25,000.

The contact owns a 2017 Hyundai Azera. The contact stated while driving 60 mph, the steering wheel ceased and failed to move freely. There was no warning light illuminated. The contact stated that he experienced failure on several occasions. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 69,110.

I'VE OWNED MY 2017 AZERA SINCE DEC 2018. I LOVE THE VEHICLE BUT THE STEERING STICKS AS MENTIONED IN OTHER COMPLAINTS AT HIGH SPEEDS. THE VEHICLE CURRENTLY ONLY HAS 38K MILES AND I USE IT FOR THE MOST PART ON THE HIGHWAY. THIS SEEMS TO ONLY HAPPEN AT SPEEDS OVER 55MPH. YOU HAVE TO GIVE THE STEERING A SLIGHT JERK TO GET IT TO GO BACK. DOESN'T MATTER IF IT'S RIGHT OR LEFT. THIS PAST WEEK IT WOULD NOT MOVE AND I JERKED IT SO MUCH I THOUGHT I WAS GOING TO COME OFF THE ROADWAY. I UNDERSTAND DIFFERENT FORUMS STATE IT MIGHT BE AN ELECTRONIC STEERING ISSUE OR SOMETHING WITH A COUPLER, ETC. WHATEVER THE CASE I BELIEVE THIS NEEDS TO BE REVIEWED AND FIXED. I TOOK THE VEHICLE TO HAVE IT LOOKED AT A LITTLE OVER A YEAR AGO AND WAS TOLD NOTHING WAS WRONG. IT WAS PROBABLY NOT DRIVEN ON THE HIGHWAY SO THE MECHANIC WOULD NOT HAVE BEEN ABLE TO EXPERIENCE THE ISSUE WHILE DRIVING AROUND THE ROADS IN AND AROUND DEALERSHIP

TL* THE CONTACT OWNS A 2017 HYUNDAI AZERA. THE CONTACT STATED THAT THE REAR SEATS WERE LOOSE AND UNSTABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CARMAX (2501 POWELL AVE, NASHVILLE, TN 37204, (615) 269-3703) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRACKETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

AIRBAG LIGHT COMES ON INTERMITTENTLY WHILE DRIVING. STEERING LOCKS AS THE CAR IS DRIVEN AT HIGHWAY SPEEDS AND REQUIRES FORCE TO ADJUST. IT PRESENTS A CHALLENGE WHEN STAYING IN A LANE AND NEED TO DO SLIGHT ADJUSTMENTS TO STAY IN LANE. TOOK IT TO A DEALER ABOUT A YEAR AGO AND THEY COULD NOT DUPLICATE THE ISSUE.

I HAVE OWNED 3 HYUNDAI AZERAS; A 2007, A 2013 AND NOW A 2017. I NEVER HAD ANY ISSUES WITH THE STEERING ON MY 2007 OR 2013. THE STEERING ON MY CURRENT VEHICLE "LOCKS" AS I AM DRIVING, MOSTLY ON THE HIGHWAY BUT HAS ALSO HAPPENED AT LOWER SPEEDS AND ALSO IN REVERSE. THE STEERING DOESN'T RESPOND WHEN I TRY TO MAKE MINOR ADJUSTMENTS DRIVING DOWN THE HIGHWAY AND FEELS AS IF IT'S LOCKED IN PLACE. IT WILL EVENTUALLY "GIVE" WITH A JERKING MOTION. MY CAR HAS APPROXIMATELY 8500 MILES AND I DID NOT NOTICE THIS ISSUE WHEN I PURCHASED IT NEW AND DON'T REMEMBER EXACTLY WHEN IT STARTED BUT IT HAPPENS CONSISTENTLY NOW. I AM VERY CONCERNED WITH THIS AS OCCASIONALLY IT FEELS AS THOUGH IT'S NOT GOING TO RESPOND AT ALL. I HAVE SEEN SIMILAR COMPLAINTS ONLINE AND WONDER IF HYUNDAI IS GOING TO ISSUE A RECALL TO FIX THIS PROBLEM.

DURING OUR FIRST TRIP ON THE INTERSTATE I NOTICED THAT WHEN TRYING TO CORRECT THE STEERING, EITHER RIGHT OR LEFT, THE CAR WOULD NOT IMMEDIATELY RESPOND. THEN AFTER JUST A SECOND OR TWO SOMETHING WOULD BREAK LOOSE ALLOWING THE VEHICLE TO RESPOND TO MY REQUEST. I.E. TURN LEFT OR RIGHT! IT'S AS IF THEIR IS SOMETHING STOPPING IT FROM RESPONDING UNTIL I APPLY MORE PRESSURE TO MY PULL. I IMMEDIATELY TOOK IT TO THE DEALER, AND WAS TOLD THAT IS THE "ELECTRONIC STEERING" MECHANISM AND THAT THAT IS NORMAL, AND THERE IS NO REASON TO BE ALARMED. OVER THANKSGIVING I MADE A 2,500 MILE ROUND TRIP TO INDIANA (ALL INTERSTATE). DURING THE TRIP, THE SAME THING!! AFTER STOPPING FOR A SHORT PERIOD, AND THEN BACK ON THE ROAD, I NOTICED I WOULD HAVE TO DRIVE A SHORT DISTANCE BEFORE IT BEGAN TO ACT UP AGAIN. IT IS VERY PRONOUNCED AND OBVIOUS ON INTERSTATE DRIVING. I HAVE THE FEAR THAT IT COULD LOCK UP PERMANENTLY. I PURCHASED THIS VEHICLE, WITH ONLY 5,100 MILES ON 7/1/2019. IT NOW HAS 8,622 MILES. I MIGHT ALSO POINT OUT THAT I ALSO HAVE THE IDENTICAL CAR IN A 2016 WITH THE SAME STEERING, THAT I PURCHASED NEW. IT NOW HAS OVER 36,000 MILES AND I HAVE HAD ABSOLUTELY NO PROBLEMS. BECAUSE OF THE EXCELLENT RATINGS AND THE FACT THAT I HAVE HAD NO PROBLEMS WITH THE 2016, I PURCHASED THE USED 2017 FOR MY WIFE. WHEN I TOOK MY CAR TO THE SHOP THEY DID NOT PROVIDE ME WITH A TICKET OR INVOICE OF ANY KIND, ALTHOUGH THEY DID WRITE A TICKET.

AFTER RETURNING TO THE PARKING LOT WITH BAGS OF GROCERIES, WE COULD NOT OPEN THE TRUNK, NEITHER WITH SMART KEY OR BUTTON ON DRIVER SIDE OR WITH KEY ON TRUNK PANEL, OR MANUAL TRUNK BUTTON. WE HATE TO THINK ABOUT ARRIVING AT A MOTEL AND WE COULD NOT OPEN THE TRUNK. I REMEMBER AN INCIDENT THAT HAPPENED IN UTAH WHERE 3 CHILDREN WERE TRAPPED IN A TRUNK AND PERISHED. I WOULD THINK HYUNDAI WOULD DESIGN A MANUAL TRUNK RELEASE SYSTEM, THAT DOES NOT RELY ON ELECTRIC POWER, BUSH BUTTONS, OR SMART KEYS. THIS CAR HAS AN EMERGENCY FLUORESCENT SLIDE INSIDE TRUNK, I THINK IT ALSO DID NOT WORK. INITIALLY I THOUGH IT MIGHT BE A SETTING, BUT BROWSING A HYUNDAI FORUM I DISCOVERED OTHER USERS HAD SIMILAR PROBLEMS WITH VARIOUS HYUNDAI MODELS. POSSIBLE DEFECTIVE PART; TRUNK LATCH ACTUATOR OR SOLENOID. WILL FIND OUT MORE TOMORROW FROM DEALER.

ELECTRICAL SYSTEM SEEMS LIKE IT IS SHORTING OUT. HAD TO UNHOOK RADIO AS IT WAS DRAINING BATTERY. IT SHORTED AND MAKES A SCREACHING SOUND WHEN ON. SEAT WAS COVERED BY RECALL. AUTO START NO LONGER WORKS. LIGHTS SHORTING OUT. NOW IT STARTS EVEN MOVES SOMETIMES BUT THEN LOSES ITS ACCELERATOR. YOU CAN PRESS THE GAS AND NOTHING HAPPENS. THIS HAPPENED WHILE I WAS DRIVING, AND NOW WILL ONLY MOVE BY TRANSMISSION POWER. NO GAS PEDAL POWER AT ALL.

WHILE COMMUTING HOME FROM WORK IN LATE AFTERNOON, ROUGHLY 6:30 P.M. OF 9/26/18 THE PANORAMIC SUNROOF OF MY 2017 HYUNDAI AZERA SPONTANEOUSLY EXPLODED FROM THE INSIDE OUT FOLLOWED BY SHATTERING AND GLASS DEBRIS TO BE EXPELLED FROM MY VEHICLE ONTO THE INTERSTATE AND MOST LIKELY VEHICLES DRIVING DIRECTLY BEHIND ME. THE WEATHER CONDITION WAS SUNNY WITH A TEMPERATURE AROUND 80 DEGREES. I WAS IN THE MIDDLE LANE OF A 3 LANE HIGHWAY DRIVING AT 60 MPH WHEN SUDDENLY I HEARD A LOUD "POP" THAT SOUNDED AS IF A GUNSHOT WENT OFF IN MY VEHICLE. THE SOUND WAS DEAFENING AND EXTREMELY STARTLING ONLY TO THEN BE FOLLOWED BY THE SOUND OF BREAKING GLASS AND AIR BEING SUCKED OUT. IT TOOK ME A MOMENT TO GET MY BEARINGS AS I THOUGHT MY BACK WINDSHIELD MUST HAVE BEEN HIT BY A STRAY BULLET SOMEHOW. ONCE ASSESSING THE BACK WINDSHIELD THROUGH MY REARVIEW MIRROR I REALIZED IT WAS NOT DAMAGED AND THE SUCKING AIR SOUND AND GLASS BREAKING OFF WAS FROM OVERHEAD. MY SUNSHADE WAS THANKFULLY CLOSED BUT THE EXPOSED WHOLE IN THE GLASS MUST HAVE CREATED A VACUUM SO THE FABRIC BEGAN TO PULL UPWARD. I WAS ABLE TO MAINTAIN CONTROL OF MY VEHICLE EVEN THOUGH SHAKEN BY THE INCIDENT AND EXITED THE HIGHWAY AS QUICKLY/SAFELY AS POSSIBLE TO SEEK A PUBLIC PARKING LOT THAT I COULD STOP AT AND SAFELY EXIT MY CAR TO ASSESS THE DAMAGE. I FOUND THAT MY SUNROOF HAD INDEED SPONTANEOUSLY EXPLODED AT THE CENTER WHERE GLASS WAS VISIBLY BLOWN UPWARD AND FROM THE EXPLOSION FRACTURED/SHATTERED GLASS WAS THROUGHOUT THE ENTIRE GLASS SUNROOF PANEL AT THAT POINT. I BEGAN NECESSARY STEPS WITH MY INSURANCE AND NOTIFYING THE DEALERSHIP OF THE INCIDENT. I WAS GIVEN A SERVICE DATE OF 10/2/18 NEARLY A WEEK LATER AND WAS NOT PROVIDED A LOANER VEHICLE TO DRIVE IN THE INTERIM. I WAS TOLD TO COVER WITH A TARP OR TRASHBAGS AND TAPE DOWN TO CONTAIN THE REMAINING GLASS SO I DID NOT CAUSE ADDITIONAL ROAD HAZARDS UNTIL THE VEHICLE COULD BE SERVICED.

CAR WAS DRIVEN ON HIGHWAY W/ 1300 MILES ON IT (BRAND NEW LEASE) WITH NO TRAFFIC AROUND VEHICLE WHEN FRONT END COLLISION WARNING ALERT AND ELECTRONIC POWER BRAKE ALERT LIGHTS CAME ON; ONCE ABLE TO GET TO A SAFE STOPPING AREA (PARKING LOT), CAR WAS PUT IN PARK AND OWNERS MANUAL REVIEWED TO SEE WHAT THE WARNING, ALERT LIGHTS & SOUNDS RELATED TO. WHEN ATTEMPTING TO PUT INTO GEAR THE GEAR SHIFT WOULD NOT MOVE FROM PARK. CALLED DEALER ~ WAS TOLD TO SHUT OFF CAR AND TRY AGAIN AS "SOMETIMES THIS CAN HAPPEN IF TOO CLOSE TO A CAR OR IF IT IS RAINING" (NEITHER APPLIED) BUT CAR WENT IN TO GEAR THEN DRIVEN TO DESTINATION. TWO HOURS LATER BACK IN CAR GETTING ON ENTRANCE RAMP OF HIGHWAY AND PICK UP TRUCK IN FRONT OF MINE SLAMMED ON BRAKES, I HIT BRAKES & HIT PICK UP TRUCK HITCH. NO WARNING SYSTEM CAME ON, NO ALERTS, NO LIGHTS, NO FRONT END COLLISION WARNING BRAKE SYSTEM TOOK AFFECT AND NOT EVEN SURE IF BRAKES ENGAGED. CAR WAS TOWED TO DEALER AFTER SERVICE HOURS, BY MORNING THEY SENT CAR TO COLLISION SHOP AND IT HAS SAT THERE FOR 2 MONTHS NOW. CONTACTED HYUNDAI MOTOR CORP TO FILE COMPLAINT AND SEE IF THIS SYSTEM FAILED AS THIS IS A BRAND NEW CAR IN MY POSSESSION FOR A MERE MONTH. INSPECTOR WAS SENT TO CHECK SYSTEM DIAGNOSTIC CODES ETC AND REPORT FILED TO HYUNDAI; THEY CLAIM THEY WERE UNABLE TO FIND MALFUNCTIONS OR DEFECTS THAT WOULD HAVE CAUSED THE ACCIDENT AS I "ALLEGE", YET THERE ARE DIAGNOSTIC TROUBLE CODES. UPON RECEIVING THIS INFORMATION I ASKED TO SEE THE REPORT AND WAS TOLD NO I CAN'T ~ WHAT IS HYUNDAI MOTOR AMERICA HIDING? WHY AM I NOT ENTITLED TO SEE THE REPORT OF WHAT IS WRONG WITH MY CAR? HOW DO I KNOW THIS IS NOT PERTAINING TO WHAT LED UP TO A CAR ACCIDENT WHEN EARLIER IN DAY THAT SYSTEM ACTIVATED UNNECESSARILY? THE DEALERSHIP AND ITS SISTER DEALERSHIP WERE TOLD NOT TO ACCEPT CAR FOR SERVICE EVALUATION, REALLY?! WHY AND BY WHO WOULD THEY DENY THIS CAR SERVICE CHECK?!