2017 Hyundai Santa Fe Complaint Log

TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE ACCELERATED AGGRESSIVELY. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL MULTIPLE TIMES FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.

WHILE IN SLOW SPEEDS, THE TRANSMISSION STRUGGLES TO SELECT THE PROPER GEAR. CAUSING THE VEHICLE TO ACCELERATE FASTER TAN NORMAL, SPECIALLY WHILE TURNING AFTER REDUCING SPEED. YOU HAVE TO CONTROL THE ACCELERATION USING YOUR DRIVING EXPERIENCE, HOWEVER THIS IS NOT SAFE AT ALL. TESTED USING, ECO, NORMAL AND SPORT DRIVING MODES, THE ONLY TIME I COULDNT REPRODUCE THE ISSUE WAS WHILE ON SPORT MODE (I WANT TO DRIVE ON ECO WHILE IN THE CITY) HOPEFULLY HYUNDAI WILL TACKLE THIS ISSUE.

THERE IS A RECURRING ISSUE WITH THE TRANSMISSION WHERE IN LOW OR SLOW SPEED SITUATIONS WHEN YOU APPLY POWER THE TRANSMISSIONS STUTTERS OR STUMBLES. IT IS MOST PREVALENT WHEN TURNING IN AN INTERSECTION ACROSS ONCOMING TRAFFIC WHERE YOU NEVER QUITE STOP OR WHEN ROLLING AT STOP SIGN. WHEN YOU APPLY THROTTLE THE CAR SHIFT LOGIC SEEMS CONFUSED AT WHAT GEAR TO GO INTO SO IT JUST SITS THERE OR LURCHES, THEN TO GET GOING YOU HAVE TO APPLY FULL THROTTLE SO IT PICKS THE CORRECT GEAR TO ACCELERATE IN. THE CAUSES A HIGH SPEED REACTION IN THE VEHICLE, WHICH IS NOT SAFE EITHER. THIS VEHCILE HAS THREE DRIVING MODES. THE DEFAULT, NORMAL SETTING. ECON, AND SPORT. SPORT SETTING SEEMS TO CORRECT THIS SAFETY ISSUE, BUT IT HAS TO BE TURNED ON EACH TIME THE CAR IS RESTARTED. SPORT MODE THEN LOCKS OUT OVERDRIVE SO YOU MUST THEN PHYSICALLY RETURN THE CAR TO NORMAL MODE TO GET IT TO RETURN TO 6TH GEAR OR OVERDRIVE. I HAVE BEEN DRIVING MORE THAN 23 YEARS AND HAVE HAD PROBABLY 40 DIFFERENT VEHICLES, THIS TRANSMISSION RENDERS THE VEHICLE NEARLY UNDRIVABLE IN SOME SITUATIONS. IN CERTAIN SCENARIOS WHEN YOU REALLY NEED THE VEHICLE TO ACCELERATE IT MAY NOT AND YOU MAY BE HIT BY ONCOMING TRAFFIC, A TRAIN ETC. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS DRIVEN OFF THE LOT.

2017 SANTA FE SE 3.3L V-6 (3 ROW) FREQUENTLY HESITATES/STUMBLES BADLY WHEN GIVEN NORMAL ACCELERATION AT 5-15 MPH. WHEN SLOWING DOWN OR ROLLING STOP, VEHICLE SEEMS NOT TO DOWNSHIFT FROM 3RD GEAR TO 2ND GEAR CORRECTLY. CAR IS UNRESPONSIVE FOR 1-3 SECONDS, THEN THERE IS A DELAY AND LURCHING FORWARD AS THE CAR FINALLY DOWNSHIFTS AND ACCELERATES. I HAVE HAD A NUMBER OF DANGEROUS CIRCUMSTANCES WHERE THE CAR STUMBLED JUST AS I WAS ACCELERATING TO MERGE WITH FASTER TRAFFIC. THE SELLING DEALER DROVE THE CAR AND COULD NOT FIND A PROBLEM OR AN ERROR CODE IN ANY OF THE ONBOARD SYSTEMS. PROBLEM OCCURS IN ALL 3 DRIVE MODES. PROBLEM BECAME VERY NOTICEABLE AT APPROXIMATELY 200 MILES. CAR NOW HAS 1300 MILES. PROBLEM HAS NOT IMPROVED OR CHANGED SINCE I PURCHASED THE CAR NEW IN APRIL, 2016.

I HAVE A 2017 HYUNDAI SANTE FE LIMITED ULTIMATE AND WHEN A PASSENGER SITS IN THE FRONT PASSENGER SEAT AND DOES NOT HAVE THERE SEAT BELT FASTENED NO AUDIBLE WARNING SOUND ALARMS TELLING THEM TO FASTEN THERE SEAT BELT. I HAVE GONE TO A HYUNDAI DEALERSHIP AND THE MECHANIC TOLD ME THAT THE AUDIBLE ALARM ONLY GOES OFF IF THE DRIVER DOESN'T HAVE THEIR SEAT BELT FASTENED. THIS DOES NOT SEEM RIGHT TO ME THEY ALSO TOLD ME THAT THEIR IS NO RECALL ON MY VEHICLE FOR THIS PROBLEM. I CALLED HYUNDAI CUSTOMER SERVICE ( 800 633-5151) AND THEY TOLD ME THE SAME THING THAT THEIR IS NO RECALL ON MY VEHICLE FOR THIS PROBLEM. ALTHOUGH I DID READ ON THE NHTSA WEBSITE THAT THEIR WAS A RECALL FOR THIS PROBLEM. I'M GETTING VERY FRUSTRATED WITH HYUNDAI.

I HAVE A 2017 SANTE FE LIMITED ULTIMATE AND WHEN SLOWING DOWN TO BETWEEN 10 TO 15 MPH AND THEN TRYING TO ACCELERATE THE 3.3 LITER MOTOR 6 SPEED TRANSMISSION HESITATES WHEN DOWN SHIFTING FROM 3RD GEAR TO 2ND GEAR. THIS HESITATION LEFT ME IN INTERSECTIONS A FEW SECONDS LONGER THAN I SHOULD HAVE BEEN MAKING THE CARS COMING FROM THE OPPOSITE DIRECTION DANGEROUSLY CLOSE TO ME. I'VE BEEN TO TWO HYUNDAI DEALERSHIPS AND AFTER TEST DRIVING THE CAR WITH ME THE HYNDAI MECHANICS TOLD ME THIS WAS THE WAY THE CARS WERE DESIGNED AND WITHOUT CODE LIGHTS COMING ON THEY COULD NOT FIX THE CAR. HEARING THIS FROM HYUNDAI MECHANICS WAS NOT CONFIDENCE INSPIRING TO LEARN THAT WITHOUT A CODE LIGHT COMING ON THEY COULD NOT FIND OR FIX A PROBLEM. ALSO AT HIGHWAY SPEEDS IF YOU STEP DOWN ON THE GAS TOO FAR THE CAR WILL DOWN SHIFT TO MUCH AND THE MOTOR WILL REV UP TO 6000 RPMS RESULTING THE CAR NOT ACCELERATING. I HAD A 2011 SANTE FE GLS WITH A 6 CYLINDER MOTOR AND IT SEEMED TO BE MORE RESPONSIVE THE TRANSMISSION FOR THAT YEAR SEEMED BETTER MATCHED FOR THE MOTOR AND WORKED FLAWLESSLY. HOPEFULLY HYUNDAI FINDS A FIX/UPDATE FOR THIS PROBLEM BECAUSE THERE IS A LOT TO LIKE ABOUT THIS CAR.

PURCHASED NEW ON APRIL 17TH OF THIS YEAR. VEHICLE CONTINUALLY HAS A PROBLEM ACCELERATING FROM LOW SPEED....ROUGHLY BETWEEN 2 AND 10 MILES AN HOUR. IF YOU SLOW DOWN BUT DO NOT COME TO A COMPLETE STOP THE VEHICLE WILL HAVE A LONG PAUSE THEN LURCH INTO CORRECT GEAR. RENDERS CAR NEARLY UNDRIVEABLE AT LOW "PARKING LOT" TYPE SPEEDS. DEALER STATES THAT WITHOUT A CHECK ENGINE LIGHT THERE IS NO PROBLEM. CLEARLY THERE IS SOME SORT OF PROBLEM AS EVERY COMPLAINT I SEE IS REGARDING THIS EXACT SAME ISSUE. HYUNDAI NEEDS TO FIX THIS OR I WILL TERMINATE MY LEASE AND SEEK REIMBURSEMENT FOR MONEY SPENT ON THIS VEHICLE.

ON APRIL 15, OUR BRAND NEW SANTA FE WAS INVOLVED IN AN ACCIDENT. WHILE DRIVING IN LOW SPEED TRAFFIC SUDDENLY, WHILE MY FIANCE REAR ENDED SOMEONE. TO THIS DAY SHE CANNOT FIGURE OUT WHAT HAPPENED. SHE IS A CAREFUL DRIVER, DOES NOT SPEED AND KNOWS THAT THE AREA WERE SHE WAS DRIVING IS HIGH TRAFFIC AND WAS COMING UP TO A RED LIGHT. BOTH OF HER HANDS WERE ON THE WHEEL AND SHE WASN'T ON A PHONE OR ANYTHING. SHE BELIEVES SHE HIT THE BREAKS, AND AS STATED BEFORE STILL DOES NOT KNOW WHAT HAPPENED. AFTER READING THESE COMPLAINTS WE ARE WONDERING IF WE HAD THE SAME ISSUE AS SOMEONE ELSE WHO REPORTED AND IS THE CAUSE OF THE ACCIDENT. WE FIGURED WE WOULD REPORT THIS. WE ARE ALSO WONDERING IF OTHER PEOPLE ARE HAVING SIMILAR ACCIDENTS SINCE THERE HAS BEEN A MAJOR ISSUE GETTING PARTS TO REPAIR SAID CAR (CAR HAS NOW BEEN OFF THE ROAD FOR 11 WEEKS MOST PARTS REQUIRED FOR REPAIR HAVE BEEN EXTERNALLY BACKORDERED AND HYUNDAI HAS BEEN EXTREMELY UNHELPFUL TO HELP US GET OUR CAR REPAIRED). THE CONSUMER STATED THE VEHICLE LUNGED FORWARD, WHILE SLOWLY DEPRESSING THE BREAKS. THE MANUFACTURER WAS NOTIFIED. UPDATED 11/2/2017*JS

I PREVIOUSLY PUT IN A COMPLAINT ABOUT THE FRONT PASSENGER SEAT ON MY 2017 SANTE FE. WHEN SOMEONE SITS IN THE FRONT PASSENGER SEAT AND DOES NOT PUT THERE SEAT BELT ON NO AUDIBLE WARNING SOUND WARNS THEM TO BUCKLE THE SEAT BELT. I SEE THAT HYUNDAI HAS A FIX FOR THE DRIVERS SEAT AUDIBLE WARNING (06-01-013) BUT NO FIX FOR THE PASSENGER SEAT. HYUNDAI COULD YOU PLEASE COME UP FIX FOR THE PASSENGER SIDE.

WHEN SLOWING DOWN THEN ACCELERATING TO A HIGHER SAY (SAY IN STOP AND GO TRAFFIC) THE TRANSMISSION FREQUENTLY LUGS AND STRUGGLES TO SELECT A GEAR, RESULTING IN A SIGNIFICANT ACCELERATION DELAY. THIS POSES A SAFETY ISSUE AS A DELAY IN ACCELERATION COULD LEAD TO A COLLISION. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS NEW.