2018 Hyundai Santa Fe Complaint Log

DRIVING @60 W/CRUSE ON GOING DOWN A HILL ENGINE RPM'S SUDDENLY JUMP FROM 2000 TO ANYWHERE FROM 3000 TO 5000 RPM'S AND THE ONLY WAY TO STOP ENGINE RACING IS TO TAP THE BRAKES TO DISENGAGE CRUSE. ALSO VEHICLE WILL NOT SPEED UP WHEN TURNING A CORNER,LIKE THE TRANSMISSION DOESN'T DOWN SHIFT.THESE BOTH HAPPEN ALL THE TIME.VEHICLE HAS LESS THAN 800 MILES.

WE LEASED THIS NEW VEHICLE ON APRIL 21ST 2018. AT THE TIME, WE DID NOT KNOW IT HAD AN OPEN RECALL FOR A FAULTY AND DANGEROUS STEERING WHEEL/COLUMN CONNECTION. WE WERE FINALLY NOTIFIED BY THE DEALERSHIP 2 DAYS AFTER THE SALE ON APRIL 23RD, 2018. ATLANTIC HYUNDAI OF ISLIP, NY TOLD US THAT THEY THEMSELVES WERE JUST NOTIFIED OF THE RECALL, BUT THROUGH A SEARCH I LOCATED ARTICLES SHOWING THAT HYUNDAI MOTORS BEGAN NOTIFYING CUSTOMERS ON MARCH 16TH, 2018, OVER A MONTH EARLIER. MY WIFE AND TWO CHILDREN WERE ALLOWED TO DRIVE OFF THE LOT IN THIS VEHICLE, WHICH COULD UNKNOWINGLY EXPERIENCE A SEPARATION OF THE STEERING WHEEL FROM THE STEERING COLUMN WHILE BEING DRIVEN. WE WOULD NOT HAVE LEASED THIS VEHICLE IF WE HAD KNOWN ABOUT THE RECALL AND BECAUSE THEY LIED, STATING THAT THEY HAD JUST GOTTEN NOTICE OF THE RECALL.

TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE PASSENGER SEAT BELT FAILED TO MAKE AN AUDIBLE SOUND WHEN IT WAS ENGAGED. THE VEHICLE WAS TAKEN TO SPOKANE HYUNDAI (8801 E SPRAGUE AVE, SPOKANE VALLEY, WA 99212, (509) 922-1450) TO BE DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V145000 (SEAT BELTS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.

STEERING BECOMES UNSTABLE DURING DRIVING ON WINDY DAYS. STEERING TRAYS TO OVER COMPENSATE FOR WIND AND BECOMES SCARY TO DRIVE.

LED HEADLIGHTS PARTICULARLY ON UNLIGHTED ROADS PRESENT A DARKEN SHADOW ON THE TOP HALF OF THE WINDSHIELD WHILE CAR IS IN MOTION. NARROWING VIEW IS A SAFETY HAZARD AS ONE IS UNABLE TO SEE APPROACHING TRAFFIC OR PEDESTRIANS. DEALERSHIP AND HYUNDAI CUSTOMER SUPPORT STATED THAT HEADLIGHTS MEET SPECS. SERVICE MANAGER DROVE CAR AT NIGHT AND TOLD ME THAT HE SEES THE ISSUE BUT HAS NO FIX. HYUNDAI CUSTOMER SUPPORT SAID IT WAS NOT A WARRANTY ISSUE, BUT A DESIGN ISSUE AND I COULD MODIFY THE HEADLIGHTS AT MY EXPENSE AND BREAK THE WARRANTY. I WILL ATTACH A PICTURE AND CAN BRING THE VEHICLE TO AN INDEPENDENT AGENT TO VALIDATE.

My driver side passenger door will not open from the inside or the outside. You can hear the locking mechanism lock and unlock, however the door is stuck shut. It locked my 2 year old in. Put her in, drove about 15 minutes down the road then was no longer able to open her door. This is obviously not safe for anyone of any age. There are multiple forums of multiple people with the same issue with a malfunction of Hyundais doors. Hyundai needs to make their vehicle safe.