2013 Hyundai Sonata Complaint Log

The steering feels loose while driving at any speed. When traveling over a rough road, speed bump, or pot hole, the steering wheel rattles and makes a noise that sounds like a loose screw in a cup. A clicking noise can be heard when the car is sitting and not moving. After taking car to mechanic he did his research on this serious issue, I'm quite surprised to see there has been no recall, due to the high number of complaints, especially when this could result in death if the driver is not able to control the steering .. It is a plastic part looks like a gear (flexible steering coupler) Mechanic gave it to me all chewed up and 2 teeth are completely gone…

The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, a fuel odor was detected along with black smoke coming from the exhaust pipe. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,000. Parts distribution disconnect.

The contact's ex-wife owns a 2013 Hyundai Sonata. The contact received a notification for NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue. The contact's ex-wife had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was emitting knocking noise coming from the front end of the vehicle underneath the hood. The check engine warning light was illuminated. The approximate failure mileage was 119,000. The manufacturer was not made aware of the failure. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Sonata. The contact stated while driving at 55 MPH, there was a strong odor of fuel coming into the vehicle. The contact was able to pull over safely and opened the front hood of the vehicle and notice that there was a fuel leak. The vehicle was towed to the dealer, and they stated no failure was found in the vehicle. The manufacturer was contacted, and they stated that there's no remedy for the failure. The failure mileage was 143,000.

While traveling on interstate, while untouched and with shade closed, sunroof made a loud explosion noise and shattered. The temperature yesterday was in the 80s in south Mississippi. This is a safety hazard as it is optional to drive with the sunroof shade open or closed. It just so happened that I had the shade closed during my drive yesterday. Should I have had my shade opened, there would have been shattered glass flying throughout the vehicle while the car was moving at 70+ mph. I also have a car seat in the rear which I am grateful no glass got into. There were no warning signs that this was going to happen, there were no flying objects. The traffic was actually very light with the nearest car being +200 feet away. I contacted Hyundai and my insurance regarding the incident. The insurance USAA offered repairs through a 3rd party with $500 comprehensive deductible. Hyundai inspected, confirmed incident occurred due to heat, and referred to glass shop with no repair solutions due to car being out of warranty. No rental or loaner car offered from either company. Another safety hazard here as it has rained nearly every day this summer, and the car is now at risk for being accessed by wanderers. Technician at Hyundai dealership did offer to cover sunroof with tape which I accepted. Incident occurred on 8.5.2022 at approximately 9:45 am in Gulfport, MS

The contact owned a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The contact noticed there was smoke coming from underneath the hood. Upon inspection, there were flames coming from the engine compartment. The fire department was able to extinguish the fire. A fire department report was filed. The vehicle was towed to a tow yard; however, the vehicle was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.

The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The contact stated the next day while driving 20 mph and entering a gas station, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 8,000.

The contact's fiancé owns a 2013 Hyundai Sonata. The contact's fiancé received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his fiancé was driving at an undisclosed speed, a strong fuel odor was detected. The vehicle was taken to an independent mechanic who advised the contact to tow the vehicle to the dealer. The vehicle was then towed to the dealer where it was diagnosed with a fuel pump leak. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Driving at freeway speed and car shutdown. Multiple warning lights and warning alert continuously chiming just like connecting rod bearing Recall campaign 953 states. Car went into Limp Mode. I called and had a tow truck take the car to Hyundai service center. Service center contacted Hyundai and was instructed to borescope engine, take pictures, etc and send data to Hyundai. Took one week to hear back that Hyundai concluded it supposedly isn’t rod bearing failure even though the car is doing everything Campaign 953 says it would if rod bearing failure is the issue. I asked the service center if my vehicle had campaign 953 knock sensor software installed and they told me no because it didn’t affect the hybrid models, which is not true as the recall states Hyundai Sonata hybrids from 2011-2013. I believe my vehicle has been damaged by the issues prompting Hyundai to issue the recalls and do not want to pay for my vehicle. They did not get an independent center to make a determination. Of course they aren’t going to claim it as their fault if they are the only ones who get to check it. I believe Hyundai knows these vehicles pose a risk to owners lives and choose money over our lives. If you look up the other engine issues on this site you will see that the VINs are very similar and likely very close in manufacturing protocols, hence so many having these life-threatening issues. I asked the service center how much it would cost for an engine and they told me that since Hyundai has a lot of issues with parts to fix this issue that they would have to rebuild the engine at a cost of $17-18,000! An outside source should be able to check the issue and give Hyundai their findings in order to properly address this very dangerous issue.

Engine seized due to bad rod bearing

The contact owns a 2013 Hyundai Sonata. The contact stated while driving approximately 25 MPH the vehicle was stopped inadvertently. The contact also stated while driving at a higher speed of 50 MPH and then needed to decrease the speed, the vehicle was stalling, then accelerated shortly after. The tachometer also failed to function. The check engine warning light illuminated occasionally. The contact took the vehicle to numerous unknown local mechanics, which was diagnosed with no failure. The contact related the failure to NHTSA Campaign Number 22V312000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000. The consumer stated the repairs were made on 12/22.

Hyundai NHTSA Campaign Number 17V-226 metal debris engine damage recall. My Hyundai Sonata engine was replaced by AAA car care center at 6517 Richmond Rd Williamsburg, Virginia 23188-7204in August/September 2022. Hyundai refuses to reimbursement cost. The General Manager contact phone is [XXX] Opt. [XXX]. Please advise, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2013 Hyundai Sonata. The contact stated after refueling the vehicle and driving 40-45 MPH, the low fuel warning light was illuminated. The contact pulled into a gas station and attempted to fill the fuel tank however, the tank seemed as if it was already full. The contact stated that the low fuel level warning light remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump and fuel hoses needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) for which the VIN was included; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 138,140.

Engine failure, car seized in traffic

While driving the car on the highway in heavy traffic with my family, the vehicle suddenly shuts off (turned off), then a warning light appeared, '"HYBRID SYSTEM WARNING SAFELY STOP AND DO NOT DRIVE'. Started it up again and now could only drive the vehicle at 5-10mph through heavy traffic. The vehicle would go no more than 10mph. We were in a dangerous situation as cars were driving at 40-60mph passing us. We drove all the way home 10 miles away at 5-10mph. After reading forums on this issue there were more posts regarding this same issue. Right now our vehicle is at the tonyhyundai at Waipio Gentry, Hawaii to be fixed. It has been there since August 1, 2022.

The contact owns a 2013 Hyundai Sonata. The contact stated while driving at an undisclosed speed, the vehicle made knocking noises. The vehicle was towed to the dealer where it was diagnosed with engine failure. The dealer informed the contact that the engine needed to be replaced; however, the manufacturer declined the engine replacement. The vehicle was not repaired. The manufacturer was made aware of the failure and declined the engine replacement due to the vehicle having a salvage title. The contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling). The failure mileage was approximately 64,000.

While driving the car flashed "Hybrid System Warning! Safely stop and do not drive" and immediately shut off propulsion. I was able to coast just enough to get off to the side of the road. Now the warning comes up as soon as the engine kicks on to charge the hybrid system and the car will not move. If I wasn't in the right hand lane on the highway this could've caused an accident. This happened once in December 2021 with about 86000 miles and went away after letting the car sit for about 30 minutes. It happened again today July 21, 2022 and left me stranded. The car is unusable as of now.

What component or system failed or malfunctioned, and is it available for inspection upon request? AIRBAG CLOCK SPRING How was your safety or the safety of others put at risk? AIRBAG SYSTEM IS NOT FUNCTIONING WHILE IF AIRBAG CLOCK SPRING IS DEFECTIVE Has the problem been reproduced or confirmed by a dealer or independent service center? THE PROBLEM HAS BEEN IDENTIFIED BY HYUNDAI WITHIN OTHER SONATA MODELS BUT NOT MY SONATA Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? THE VEHICLE HAS BEEN INSPECTED BY AN INDEPENDENT MECHANIC Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? THE AIRBAG LIGHT IS ON WHICH DISABLES THE ENTIRE FUNCTION OF THE AIRBAG SYSTEM

My car is 9 years old with less than 111,000 miles and has been reliable with no major problems. In mid July, my car was running fine until it wouldn't start. My car had started right up 2 times earlier this day with no indication there was a problem. No warning lights of any sort had been on and the car seemed to be running normal. When the car wouldn't start I tried to jump it off in case it was the battery but after that failed I had to have the car towed. I had it towed to a mechanic who said the engine was seized and there was very little oil in the car. I had the oil changed regularly about every 3000-4000 miles and did not have an oil leak which meant the engine was burning and excessive amount of oil. I had to have the car towed a 2nd time from the mechanic to the dealership who also confirmed the engine had seized and found this had been a problem with various years of this model car. This is a safety issue considering the car gave no warning that something wasn't working properly and in danger of engine failure.

The brake/tail lights get so hot they melt the plastic taillight assembly. I would think this is a fire hazard.

The contact's wife owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the EPS, battery, and check engine warning lights illuminated. The vehicle was able to restart; however, the failure recurred. The contact was able to pull into a parking lot and park the vehicle. The contact opened the hood and noticed that there was smoke coming from the engine compartment before it caught fire. The contact went to a nearby store and grabbed a fire extinguisher to put out the flames. The contact and his wife did not sustain any injuries and no medical attention was received. No police or fire department reports were filed. The vehicle was towed to the dealer; however, the vehicle was diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 82,000.

As i am sure you all are already aware of Hyundai sonatas and other models are having a major issue with oil consumption i know me personally i am having to add oil to my engine every 200 miles or so which out of all the vehicles i have owned i have never had to do this and when i say add oil i mean after just two or three days of driving i will check my dip stick and there will be no oil on the stick there are thousands of us out here with this same problem. It can cause an very unsafe situation if we are driving on the highway or road and the engine seizes up from no oil causing a crash and Hyundai ignores the problem their needs to be an investigation. Its just like their GDI theta engines that fail prematurely Hyundai was allowed to sell this vehicles to us the consumers even with them being aware of the huge safety issues that the engines had and continue to have. We as tax paying citizens are pleading with you to look into this matter and hold Hyundai accountable for their lies and actions of selling cars that they knew was unsafe and had issues.

The contact owns a 2013 Hyundai Sonata. The contact stated that the vehicle was originally taken in for repair under NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulics) however, the vehicle was not repaired. The contact stated while driving approximately 15 MPH and exiting the highway, the vehicle stalled. The contact then pushed the vehicle to a nearby parking lot. There were no warning lights illuminated. The vehicle was towed to the nearby dealer but was not diagnosed. The vehicle was then towed to another dealer but was not diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The manufacturer was not notified of the failure. The approximate failure mileage was 127,672.

The engine will just cut off occasionally when im driving and I have no control of the steering wheel or anything else

Trunk latch was defective. I could not get into my trunk. the dealer replaced the trunk latch and handel assy. trunk light was also effected. If I had a flat tire I would have been in trouble. WE were out of town and our clothes were stuck in the trunk. the incident was 7/12/2022. I went to the dealer 7/15. It was a very expensive repair.

I smelled gasoline in my car every time the car was idle and when I turned on the AC. I googled everything I could but could not figure out the problem. I had to drive the car from Miami to Orlando while this issue was going on (due to me attending school in Miami and living in Orlando). I dropped it to Tire Plus the same day I arrived in ORL & they called me on Sunday morning, stating that I should not be driving the car, it is a hazard because of the issue they identified. Shortly after (about 10 min after that phone call from Tire Plus) I found out that there has been a recall for this same issue tire Plus identified. I called tire plus and told them it is a recall and they said I must get the car to Hyundai to be fixed since it is identified as a recall. I went on Hyundais website and typed in the VIN number and I saw that my car qualifies for the recall. I got the car towed to Hyundai the next day. I called corporate, corporate notified me that after about 4 days of my car being in Hyundai’s care I’d be able to get a loaner (previously, I called numerous Hyundai’s but went with the one who had loaners available). It has been 7 days and Iam without a vehicle and I travel to school on the weekends. My case was escalated (last Wednesday I believe) and we were told by the case manager that he was going to reach out to Hyundai then give us a call… he gave us a call but did not reach out to Hyundai. He was also supposed to give us a call today (Monday) but it’s 3PM, I haven’t heard anything. So, I called him and left a message since he did not answer. Not to mention that Hyundai had no remedy for the recall on the car. It seems like they have no interest in compensating me in any way. They would rather drag out the situation and mention the need for me to fix other things on the car, other than the hazard at hand (the recall). It is quite frustrating and I’m not sure what to do at this point.

The contact owns a 2013 Hyundai Sonata. The contact stated while he and his significant other was driving approximately 10 MPH, the engine was knocking. The contact stated that the vehicle stalled and lost motive power. There were no warning lights illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed at a dealer or local mechanic. The contact personally diagnosed knock sensor detection system failure with a code reader. The contact related the failure to NHTSA Campaign Number: 20V746000 (Engine). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 106,354.

I was notified of two recalls on my vehicle. I am the second owner of the vehicle but need to know if I am able to get these recalls fixed without paying out of pocket.

The contact owns a 2013 Hyundai Sonata. The contact stated while driving at 30 MPH and coming to a stop, the vehicle stalled. There was no warning light illuminated. The contact drove across three lanes and veered to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the engine had seized due to metal fragments being stuck into the engine. The dealer replaced the engine under NHTSA Campaign Number: 17V226000 (Engine And Engine Cooling). Additionally, the contact received a recall notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The vehicle remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Sonata. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was experiencing excessive oil consumption and the vehicle would no longer properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed that the valve cover gasket was faulty and needed to be replaced. Additionally, the contact was informed that the engine oil needed to be flushed, and an unknown sensor light needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

I was driving on the way home doing 55 mph with my kids and the car started to slow down and light began to pop up on the dashboard. The car shut off. I tried to restart it it wouldn’t restart. I called a tow truck as I was waiting in 100 degree weather with two kids someone tried to give me a jumpstart how ever when they tried to jump start it we noticed smoke coming from the hood. I went to a part store and brought another battery. Thinking it’s the battery I put the new battery in. Car still would not start. And smoke arised again as I’m Still waiting for tow truck for 7 hours @10pm tow truck finally comes. Tow truck takes car to my residence. The next day I call Carvana and silverrock they tow the car to a dealer then call me and tell me the repairs would not be covered. Even though I haven’t had the car for a two full months. I spent my entire pay check. The Mechanic from Firestone tells me it’s a starter. I get the starter fixed 804$ and The next day the same thing happens again only this time my car began to smoke much more. I’ve never experienced anything like this. I’m also paying a car note on this car and I put down more than 4000$. Can somebody please get me out of this lemon. This should not be legal.

Hello- On 6/29/2022 I was driving to work when engine power was cut off, like half power. The cars traction control light came on and the AC stopped cooling. I drove to a safe place where is turned the car off for a few minutes, I had only been driving for 20 or so minutes at that time. When I started the car back up everything was fine until yesterday. At two separate times on 6/30/2022 the engine would just cut off/ stall. The control panel would light up like a Christmas tree. I would have to pull over and put the car in park and turn the car back on. Not really sure what is happening here but has me worried as these two stall incidents happen at pretty low speeds but I do have to drive highway speeds for work. I do not hear any knocking of the engine or smell gasoline and all warranty recall, except the July recall, is up to date. I use 93 octane gas because of the age and turbo. I also have a push start which makes this fun to restart.

The contact owns a 2013 Hyundai Sonata. The contact stated that while at a stop light, the vehicle stalled without warning. The contact initially had the vehicle towed to an independent mechanic who informed him that the engine had seized. Upon investigation, the contact discovered NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) which he linked to the failure. The contact then towed the vehicle to the dealer and was informed that the vehicle was under an extended warranty. The manufacturer was notified of the failure but denied the extended warranty due to a lack of service and maintenance records. The vehicle was not repaired. The failure mileage was approximately 60,000.

The brake lights wont turn off when car is off

Unknown

Engine siezed at barely over 100000 miles not due to neglect to car. Engine should not sieze for no reason with this many miles on it.

I have replaced the engine in the car after Hyundai “fixed” the engine issue in 2020 the engine locked shortly after! I literally took great care of the engine that I replaced it with and it locked as well. The engine was a used engine! I have put so much money in this car and now I need it repaired again.

See attached document for complaint.

The car cut off while I was driving. Had it towed to a repair shop, and they said the engine had seized up. Found out that the vehicle was affected by a recall involving the engine having debris left inside at the factory which causes restricted oil flow. I had the car towed to the dealer, and they claimed the engine failed due to "neglect." They didn't inspect for any recalls, and I was charged.

Hello, We experienced a failure on our 2013 Hyundai Sonata VIN [XXX] under NHTSA Recall number 17V22600. The engine failed on 6/21/22. Was at the dealer on 6/22/22. See attached repair order. Recall claim was approved on 7/26/2022. NHTSA Recall number 17V22600. Yes, it was over a month before they looked at the car. Hyundai case number [XXX]. Hyundai said it was expedited. We needed a car. We were not given a loaner car until 7/26/2022 and were told we could apply for a rental car reimbursement if the claim was approved. We rented a car from 6/22/2022 until 7/26/2022. Submitted the rental car information to Hyundai on 7/27/2022. They didn’t give it a case number until 8/8/2022. Rental car case number [XXX]. Since then I have emailed and called many times. [XXX]and[XXX]. I have left several messages for my case manager and her supervisor. [XXX] I’m always told they are not in and nobody else can help me with my reimbursement. Never received a return call. It’s been over five months since I’ve paid for the rental with no payment. See attached status I would like to lodge a complaint regarding how Hyundai fails to handle NHTSA recalls (repair and rental cars) and see if there is any way you could help expedite payment with Hyundai? Thank you for your help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Car was stolen 6/20/22 and they where able to get in it in under a minute. Don’t understand how and why?

This is the second time the car does not register that is in parking and the motor is off. The electric system does not shuts off, everything that is electric stops working, as well as the door locks, which if your are inside the car it is very dangerous because even to unlock the door manually is hard. The car won't unlock with the electric key, the radio stopped working, and the rear view camera as well. The car keeps saying to put on parking because it does not register that it is on parking and it will beep the whole time without shouting off causing the battery to die completely. I dropped of the car at the dealer on Tuesday June 21 around noon time, but I have not heard anything from them. Today is June 23rd I called them at 9:46 am, but they have not returned my phone call yet to let me know what is wrong with the car. Prior to this incident with the electric system, the car will make strange noises and immediately after the breaks vibrate. I am concerned about my safety.

The steering feels loose while driving at any speed. When traveling over a rough road, speed bump, or pot hole, the steering wheel rattles and makes a noise that sounds like a loose screw in a cup. A clicking noise can be heard when the car is sitting and not moving. After doing research on this serious issue, I'm quite surprised to see there has been no recall, due to the high number of complaints, especially when this could result in death if the driver is not able to control the steering causing the vehicle to travel into a different lane of travel or into a crosswalk. As a retiree, am unable to afford high repair costs.

I was driving one afternoon on my way from the nail shop with my sister my boyfriend & his friend when my call stalled in the middle in the street after managing to get the car out of the street it burst into flames. Due to not having the funds to move it it was towed. It did not have any lights on the dashboard which is why this was very weird for me. After not knowing what caused this stalling or fire I received a recall for my car in the mail.

Engine rod problems, car has less then 90,000 miles

The front passenger door does not open even when it is unlocked. The power locks will make the noise as if the door is unlocked but the latch is stuck. Even if you manually unlock the door, it will not open. This is a safety issue because you can not safely exit the vehicle if you were in the passenger seat. There were no warnings before this problem presented itself.

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the engine revved loudly and then the vehicle lost motive power. The vehicle was towed to an independent mechanic who related the failure to NHTSA Campaign Number: 15V568000 (Engine) however, the VIN was not included in the recall. The vehicle was then towed to the dealer where it was diagnosed that there was sludge in the engine oil, causing the engine to seize. The dealer informed the contact that the warranty was voided due to the previous owner's failure to maintain the oil change. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to the dealer. The failure mileage was approximately 122,000.

The brake lights stay on even with the engine off. Happened multiple time.

The fuel line is leaking fuel. I was put at risk because it can cause an engine fire while driving.