2015 Hyundai Tucson Complaint Log

TL* THE CONTACT OWNS A 2015 HYUNDAI TUCSON. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE BEFORE IT BLEW OUT. THE VEHICLE WAS TAKEN TO HERITAGE HYUNDAI TOWSON (801 YORK RD, TOWSON, MD 21204, 877-387-5495) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CLAIM NUMBER: 11286287. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

THETA II MOTOR SEIZED. NO WARNINGS. THE CAR SHUT OFF ON THE HIGHWAY AND IN THE STREET.

THERE ARE NO CHILD SEAT RESTRAINT LOOPS UNDER AND THE REAR OF THE REAR SEAT; NO PLACE TO HOOK THE CHILD SEAT BASE INTO THE CAR FRAME, ONLY THE SHOULDER AND SEAT BELT ARE AVAILABLE.

The contact owns a 2015 Hyundai Tucson. The contact stated that the vehicle hesitated to accelerate while driving uphill. Additionally, the engine was consuming an excessive amount of engine oil. The vehicle was taken to the dealer who diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. While driving approximately 35 MPH, the vehicle stalled. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The engine had been replaced. The vehicle continued to hesitate while driving uphill. The check engine warning light was illuminated intermittently. The vehicle was returned to the dealer who diagnosed that the catalytic converter had failed again and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

WHEN TAKING CORNERS IN THE CITY I CAN'T ACCELERATE THE CAR JUST REVS FOR ABOUT 15-30 SECONDS AND WON'T MOVE. I HAVE TO TRY TO PULL OVER TO GET OFF THE ROAD. ALSO WHEN ACCELERATING FROM A STOP THE RPM'S LIKE TO SHOOT UP BUT THE CAR WON'T TAKE NO GAS. I HAVE ALMOST BEEN HIT TWICE BECAUSE OF THIS PROBLEM. HYUNDAI JUST SAYS LEARN HOW TO DRIVE IT. LEARN WHAT HOW TO STALL?

CAR ACCELERATED FORWARD SUDDENLY CAUSING CRASH INTO RETAINING WALL. WHILE PARKING.

WHILE DRIVING MY CAR IT CAME TO A SUDDEN STOP AT NO TIME DID ANY SERVICE ENGINE LIGHT OR OIL LIGHT APPEARED UPON HAVING MY CAR TOWED HOME I FELT THERE WAS NO OIL IN THE ENGINE. THE OIL WAS JUST CHANGED JULY 8TH OF 2017. MY CAR STOPPED RUNNING AUGUST 27TH A 2017. I DON'T UNDERSTAND WHY I NEVER GOT A SERVICE ENGINE SOON OR DON'T UNDERSTAND WHY THE OIL LIGHT DID NOT APPEAR.

I TOOK MY CAR TO JIFFY LUBE ON JULY 8TH TO HAVE THE OIL CHANGED ON AUGUST 27TH THAT VEHICLE STOPPED RUNNING I FOUND OUT THIS WAS BECAUSE OF LACK OF OIL NEVER AT ANY TIME THAT A SERVICE ENGINE LIGHT SOON OR CHECK OIL LIGHT COME ON. AND THEY ARE STILL NOT TO THIS DAY. THERE HAS TO BE A PROBLEM WITH THE SENSORS. I WAS DRIVING THE CAR AT THAT TIME AND HAD TO HAVE IT TOWED HOME.

AT TIMES ON THE ROAD THE CAR LOOSE POWER AND IN A HIGHWAY THAT YOU CAN GO 70 I CAN ONLY GO PROBABLY 45MPH BECAUSE IT SEEMS AS IT CAN NOT GO OVER THAT MILEAGE. I HAVE TO TRY HARD TO GO EVEN 55MPH. IT HAPPENED SINCE WHILE AGO AND I THOUGHT IT WAS BECAUSE IT WAS BRAND NEW OUT OF THE BOX. I TOOK TO THE DEALER POTAMKIN IN MANHATTAN, NY WHERE I PURCHASED AND THEY SAID IT WAS BECAUSE OF THE "ECONOMIC" BUTTON. A SEPARATE MECHANIC SAID IT IS INDEED NOT NORMAL. ALSO THE AIR CONDITIONING BROKE 7/2017 AND I HAD TO PAY TO THE DEALER FOR REPAIR. ALL BECAUSE I DID NOT WANT TO MISS WORK TO FILE COMPLAINT, ETC. I HAVE PAPERWORK FOR ALL THIS.

I PURCHASED THIS CAR NOVEMBER 8 2014 WITH 99 MILES ON IT. WE'VE HAD SEVERE ISSUES WITH IT IN THE LAST YEAR. WE'VE HAD IT TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND THEY'VE BEEN IN COMMUNICATION WITH HYUNDAI IN ORDER TO FIX IT. THERE WAS NO SOLUTIONS, JUST "TRY THIS & SEE IF IT WORKS." IN JULY 2016 I STARTED HAVING MEDICAL ISSUES, WE'VE HAD ISSUES WITH THE VEHICLE NOT WANTING TO START. AT FIRST IT WASN'T WANTING TO START & THEN THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT TO OUR LOCAL DEALERSHIP AND THERE WAS A RECALL ON IT FOR THE EXHAUST SYSTEM, THEY CLAIMED THAT WAS THE ISSUE. SO THAT RECALL WAS PREFORMED AND THE LIGHT WENT OFF. LOW AND BEHOLD THE ISSUE WAS NOT CORRECTED, THE CAR STILL HAD EPISODES WHERE IT WOULD NOT START. THE ISSUE WAS NOT SOMETHING THE SERVICE DEPARTMENT COULD RE-CREATE. SECOND TRIP TO THE DEALERSHIP FOR THE SAME ISSUE AND THEY REPLACED THE INHIBITOR SWITCH, AND THAT ALSO HAS NOT WORKED. NOW THE CHECK ENGINE LIGHT IS ON AGAIN BUT THE CODE IS COMING BACK AS THE PURGE VALVE. THE CAR CURRENTLY HAS NO POWER AND FEELS AS IF THE MOTOR COULD DIE AT ANY SECOND. I TRAVEL AWAY ABOUT TWICE A MONTH FOR VARIOUS SPECIALIST DOCTOR APPOINTMENTS. MY VEHICLE HAS LEFT ME STRANDED THERE SEVERAL TIMES. I NO LONGER FEEL MY VEHICLE IS SAFE OR DEPENDABLE FOR MYSELF OR ANY OF MY 3 CHILDREN TO BE TRANSPORTED IN IT. I HAVE CONTACTED THE HYUNDAI COMPANY DIRECTLY BUT NO RESPONSE FROM THEM AS OF YET. FOR A 2015 MODEL VEHICLE THIS MAY ISSUES IS RIDICULOUS!! MY HUSBAND AND I ARE VERY DISAPPOINTED AND WILL NEVER OWN ANOTHER HYUNDAI VEHICLE!

I WAS DRIVING ON A CITY STREET, IN THE "ECO" MODE. I TURNED LEFT, AND THE VEHICLE PAUSED FORWARD MOTION, UNTIL I PUMPED THE GAS PEDAL 2 OR 3 TIMES. THIS HAS HAPPENED MANY TIMES SINCE I PURCHASED THE VEH. IN 2016, WITH 16,000 + OR - MILES ON THE ODO. WHEN I TURN OFF THE "ECO" MODE, THE PROBLEM STILL HAPPENS, THOUGH NOT AS OFTEN. I LEFT THE CAR AT VANDERGRIFF HYUNDAI FOR A DAY WITH N.P.F.

I WAS PARKING IN A PARKING GARAGE AND HAD TO MAKE A RIGHT TURN INTO A SPACE WITH CARS ON BOTH SIDES. WHEN I NORMALLY PARK, MY FOOT IS OVER THE BRAKE AND I TAP THE BRAKE AS I GO IN. IN THIS CASE, AS SOON AS I BEGAN TURNING RIGHT, MY CAR TOOK OFF LIKE A SHOT. IT FELT LIKE A CAR BEING FLOORED. I BARELY MISSED ONE OF THE CARS AND SLAMMED INTO A CONCRETE WALL, MAKING A 4 X 6 HOLE IN THE WALL AND SETTING OFF THE AIR BAG IN THE STEERING WHEEL. THE CAR WAS SMOKING AND I IMMEDIATELY SHUT IT OFF SO THERE WOULD BE NO FIRE.

2015 HYUNDAI TUCSON. SEAT BELT RETRACTOR MECHANISM TO LOCKED UP, DUE TO THE VEHICLE BEING IN AN ACCIDENT BEFORE THE CONSUMER TOOK OWNERSHIP. *SMD THE CONSUMER STATED WHEN HE ENTERED THE VEHICLE, HE DISCOVERED THE SEAT BELT WOULD NOT RETRACT. IT WOULD ONLY COME OUT ABOUT SIX INCHES AND THEN LOCK. HE REMOVED THE PLASTIC COVER ON THE LOWER SECTION OF THE B PILLAR AND FOUND SEVERAL PARTS OF THE RETRACTOR LAYING IN THE BOTTOM OF THE PILLAR. THE CONSUMER WAS INFORMED THE VEHICLE WAS IN A PREVIOUS ACCIDENT, AND AS A RESULT, THE SEAT BELT PRE-TENSIONER WOULD HAVE DEPLOYED. THE CONSUMER STATED IF A VEHICLE IS IN AN ACCIDENT, THE PRETENSION ENGAGES THE LOCK UP MECHANISM AND ULTIMATELY, THE ENTIRE SEAT BELT UNIT WOULD NEED TO BE REPLACED. THE CONSUMER BELIEVED, THE AUTO BODY SHOP TAMPERED WITH THE SEAT BELT RETRACTOR UNIT, TO MAKE IT WORK. *JB

2015 TUCSON ENGINE BLEW AFTER ONLY 70,000 MILES. IT DID NOT SHOW ANY SIGNS OF FAILURE BUT AS I WAS DRIVING THE ENGINE MADE A BANG NOISE AND JUST STOPPED AND WOULD NOT START AGAIN. AFTER I DID SOME RESEARCH I FOUND OUT THAT THIS IS NOT THE FIRST TUCSON TO HAVE ENGINE FAILURE AFTER 70,000 MILES.

THE IDLE COMPONENT ON THE ENGINE SPUTTERS. IT'S BEEN SPUTTERING SINCE I BOUGHT THE VEHICLE BRAND NEW OFF THE LOT. I MENTIONED IT TO THE DEALER. THEY SAID IT WAS NOTHING, BUT THE SPUTTERING IS GETTING WORSE AND AS THE CAR SITS IDLING WHILE PRESSING THE BRAKES OR IN PARKED OUT NEUTRAL IT'S SPUTTERS LIKE IT'S GOING TO CUT OFF.

2015 HYUNDAI TUCSON. CONSUMER WRITES IN REGARDS TO VEHICLE ROUGH IDLE ISSUES. *SMD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE FIRST TIME, CODE CAME BACK WAS AN IMPERFECTION IN THE FRONT BRAKE ROTORS. THE SECOND AND THIRD TIME, THERE WAS NO CODE. *JB

TL* THE CONTACT OWNS A 2015 HYUNDAI TUCSON. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE EXPERIENCED A BRIEF LOSS OF POWER AND THE STABILITY CONTROL WARNING INDICATOR ILLUMINATED ON TWO OCCASIONS. THE VEHICLE WAS BROUGHT TO THE DEALER WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED APPROXIMATELY FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800.

LEASED JUNE 25, 2015 CAR ENGINE QUIT WHILE DRIVING WITHIN TWO TO THREE DAYS. KEY IN LOCKED POSITION DEALER ARRIVED-ABLE TO START CAR. EXPLANATION -PERHAPS KEY FOB TOO HEAVY. CHANGED KEY FOB. LAST WEEK CAR STOPPED AGAIN, ENGINE OFF/KEY IN LOCKED POSITION. PAST THREE MONTHS- MULTIPLE INTERMITTENT ELECTRICAL PROBLEMS CAR TAKEN IN FOR SERVICE- COULD NOT DUPLICATE.UNDERSTAND INTERMITTENT ELECTRICAL PROBLEM DIFFICULT TO FIND. I ASKED AFTER FIRST EVENT TO EXCHANGE THE CAR. HEATED PASSENGER SEAT CAME ON -PASSENGER NOTED . DOORS LOCK AND UNLOCK WITHOUT BEING LOCKED/UNLOCKED BY OWNER. HATCH DOES NOT OPEN AT TIMES, OVERHEAD PASSENGER LIGHT ON WHILE DRIVING. ENGINE RUNS ROUGH. A FRIEND DROVE X1 DAY UNAWARE OF ISSUES. LET ME KNOW IT RAN ROUGH/DID NOT APPEAR TO ENGAGE THE GEARS PROPERLY.THE AUTO HEAD LIGHT ON. AFTER GOING INTO THE HOUSE NOTICED LIGHTS STILL ON HAD TO TURN OFF MANUALLY. HAVE PICS.- RADIO ON BY ITSELF - TOLD PLUGGING IN MOBILE PHONE ACTIVATES RADIO YET RADIO CAME ON/PHONE NOT PLUGGED IN. VIDEOED. WITH IN THE LAST TWO WEEKS - DID NOT LOCK CAR RETURNED TO UNLOAD.DRIVER DOOR LOCKED, ALL OTHERS OPEN, HATCH WOULD NOT OPEN. VIDEOED. HAD TO OPEN DRIVER DOOR MANUALLY TO OPEN-VIDEOED. PICKING UP A FRIEND -UNABLE TO OPEN DOOR USING ARM LOCK RELEASE- TRIED KEY-NO LUCK. HAD TO OPEN MANUALLY.4 WITNESSES OF EVENTS. CAR NOT SAFE TO DRIVE WITH ENGINE TURNING OFF IN DRIVE/ON HIGHWAY. SERVICE MANAGER HELPFUL UNTIL TOLD LEMON LAW TO BE INVOKED- NO FURTHER CONTACT. CASE # 8112192 FILED WITH HYUNDAI/JULY-NO RESPONSE. CALLED AUG./SEPT. DID RECEIVE A CALL BACK LAST WEEK WITH A MESSAGE INDICATING THE SITUATION MOST LIKELY NOT RESOLVED THUS THIS EMAIL.. I AM IN SEATTLE DUE TO A FAMILY ILLNESS- NO ACCESS TO THE VIDEO'S-CAN SEND IF PROVIDED A REFERENCE NUMBER TO ASSOCIATE COMPLAINT WITH PICTURES/VIDEOS. I DO NOT WANT THE CAR AND DID OFFER TO EXCHANGE IN THE FIRST WEEK .

WITH THE 2015 HYUNDAI TUCSON, WITHIN 12 HOURS OF OWNING THE CAR AND DRIVING IT OFF THE DEALERSHIP LOT, WE EXPERIENCED ISSUES WITH THE KEY INDICATOR BLINKING WHILE ATTEMPTING TO START THE CAR AND CAR WOULD NOT START AT WORK. IT STARTED FINE AT HOME AN MOSTLY ANYWHERE ELSE. ONLY BY PRESSING THE FOB ITSELF ON PUSH BUTTON START, DID CAR START AT WORK PARKING LOT. IF FOB NOT PRESSED ONTO PUSH BUTTON, WOULD NOT START. DEALERSHIP REPLACED KEY FOB AND BATTERIES, DID NOT FIX PROBLEM. SERVICE DEPARTMENT MEMBER ACCOMPANIED US TO PARKING LOT, EXPERIENCED SAME ISSUE IN WORK PARKING LOT. WITH ASSISTANCE FROM SECURITY GUARDS AT WORK, REALIZED THIS ISSUE ONLY OCCURRED WHEN PARKING NEXT TO A SOLAR PANEL ON A SUNNY DAY AT WORK PARKING LOT. TO COMPENSATE FOR ISSUE NOW, CAR IS PARKED FARTHER AWAY FROM OFFICE BUILDING AS IT WAS DISCOVERED SOLAR PANELS ON LIGHT POLE INTERFERED WITH ANTENNA FOR KEY. SERVICE DEPT MEMBER FROM HYUNDAI SAID THEY BELIEVE THEY SAW AN EMAIL/SERVICE BULLETIN REFERENCING SUCH AN ISSUE, AND DID NOT SUGGEST ANY REMEDIATION EXCEPT TP PARK AWAY FROM THE LIGHT POLE. OUR WORKAROUND HAS BEEN TO PARK AWAY FROM SOLAR PANEL LIGHT POLES OR COVER THE SENSOR ON THE TOP OF THE DASHBOARD. THIS HYUNDAI DEALERSHIP'S SOLUTION WAS TO SEND AN EMAIL WITH THE HYUNDAI CORPORATE PHONE NUMBER FOR FURTHER ESCALATION. THIS IS A HUGE CONCERN FOR US AS MORE HOUSES AND COMPANIES ARE ERECTING SOLAR PANELS, AND NOW WILL WE HAVE TO PICK WHERE WE PARK OUR TUCSON BASED ON IF A SOLAR PANEL IS NEARBY. IF YOU LIVE NEAR SOLAR PANELS, DON'T BUY A TUCSON WITH A PUSH BUTTON STAR.

WHILE DRIVING THE CAR AT 5 MPH FOR NO REASON THE SIDE AND CURTAIN AIRBAGS EXPLODED! *TR

WHILE DRIVING ON A HIGHWAY THE SUNROOF ON MY 3 WEEK OLD CAR SUDDENLY IMPLODED AT RANDOM. IT WAS NOT HIT BY ANY OBJECTS OR DEBRIS. THE PANORAMIC ROOF WAS CLOSED AT THE TIME BUT THE SCREEN UNDERNEATH WAS OPEN SO THAT YOU COULD SEE THROUGH THE WINDOW. THE GLASS WAS SCATTERED THROUGHOUT THE FRONT AND BACK SEATS AS WELL AS FOUND ON TOP OF THE BACK PORTION OF THE ROOF. NO INJURIES RESULTED BUT AN EXTREMELY DANGEROUS DEFECT THAT SHOULD BE ADDRESSED IMMEDIATELY. *TR

EXPLODING SUNROOF. I HAD JUST GOTTEN ONTO THE EXPRESSWAY DRIVING MY BRAND NEW 2015 HYUNDAI TUSCON. I HAD ONLY HAD THE CAR FOR ABOUT A WEEK. I WAS TRAVELING AT APPROXIMATELY 65 MPH WHEN I HEARD A VERY LOUD "POP" SOUND. I THOUGHT IT WAS A GUNSHOT. THEN THE MESH SUNROOF VISOR BEGAN TO SAG AND I COULD HEAR AND FEEL WIND COMING INTO THE VEHICLE FROM THAT AREA. I GOT OFF THE EXPRESSWAY, PULLED OVER AND GOT OUT TO LOOK AT THE ROOF. THE ENTIRE SUNROOF WAS SHATTERED. THERE WERE LARGE AND SMALL SHARDS OF SHARP GLASS SITTING ON TOP OF THE MESH INTERIOR SUNROOF COVER. I TRIED TO MOVE THEM BECAUSE THEY WERE CAUSING THE MESH TO SAG SO MUCH, BUT I CUT MY FINGERS WHILE DOING THIS SO I STOPPED. I IMMEDIATELY DROVE THE VEHICLE TO THE DEALERSHIP WHERE I HAD PURCHASED IT (ABOUT 20 MILES AWAY). WHILE DRIVING, I WAS FRIGHTENED THAT THE WEIGHT OF THE GLASS ON THE MESH WOULD CAUSE IT TO RIP OR COLLAPSE. AT THE DEALERSHIP, THEY DID NOT TELL ME ABOUT HYUNDAI SUNROOF RECALLS THAT I HAVE SINCE READ ABOUT. NOW THEY WANT ME TO COME AND PICK UP THE "REPAIRED" VEHICLE BUT I AM VERY CONCERNED THAT THIS IS A RECURRING DEFECT. *TR

WHEN ACCELERATING INTO TRAFFIC THE CAR LAGS OR STOPS AS IF I PUT THE CAR IN NEUTRAL MANY TIMES I AM NEXT TO A VEHICLE AND CANN'T PULL BACK OVER ON ON COMING TRAFFIC HAS TO HARD STOP OR SWERVE TO AVOID HITTING ME. THIS OF COURSE PUTS ME AND ON COMING VEHICLES IN DANGER