2023 Hyundai Tucson Complaint Log

I bought a 2023 Tucson SEL from Rohrman Auto in Lafayette, Indiana It had a major drive train failure from the factory This is Failure #1 and should have been caught at the factory upon inspections I did not want to buy a vehicle from Rohrman that had a problem This is Failure #2 as the dealer admitted that they should have caught this defect in their inspections before they sold it It took me over a week to get the dealer interested in the problem. I do not want this defective car. This is Failure #3 as the dealer has pushed the resolution of this problem on me and is generally unresponsive to my direct, clear, and respectful requests I made a case with Hyundai Customer service (Case # 21183458) requesting the same. This is Failure #4 as the customer service system seems to be broken, and left me stuck between a staff turnover problem there —> As you can clearly see, HMUSA's manufacturing and quality checks failures have been compounded by customer service failures by both the ROHRMAN and HMUSA that now leaving me stuck with a major problem. I simply want a new, defect free Tucson SEL in Amazon Green or Sea Blue. You can have this defective vehicle back.

I was driving on the highway & my sunroof exploded. Glass was shattered & rained down on me & my occupants. 1/The sun roof - I have since vacuumed the mess, but it is still not repaired. Available for inspection if needed until I get it into the shop. 2/ I was driving 65 mph when the loud noise (phone gave a warning of decibal level not safe) - broken glass & glass 'dust' blowing on us / breathed in by us. The shock of it happening when surrounded by busy traffic on a highway. 3/I have made many calls into Hyundai to get it taken care of - they are not returning my calls. 4/I initially took it into a dealership (Ken Garff-Surprise) & they did not seem interested in inspecting - had a glass company reach out to me to replace the sunroof thru my insurance. 5/No warning at all.

I just bought the car, it was brand new off the lot. The check engine light came on followed by every emergency warning on my dash. After this my power steering failed, I was able to move over to the right lane a bit, but that’s it. I tried turning the car off at this point and turning it back on, but it would not turn back on. I could not even put on my emergency 4 way blinkers. The car would not even detect the key at this point. Thankfully we were on a small, low traffic road and not the freeway or a major accident would have been inevitable.

Vehicle was purchased new from local Hyundai dealership in Dubuque, IA on November 17, 2022 and delivered November 22nd. Vehicle had just under 200 miles on odometer. Brake system was working well at that time. On January 21, 2023 I stopped for a red light. After a few seconds the brake pedal started going down and went completely down. Mileage at that time was just over 1700 miles. I took the car into the dealership on January 23rd and they checked the system and said that it was normal. The shop supervisor said that it was not a problem that when the pedal went down it was applying more pressure to the brake system. I disagreed with them as this is usually the fault of master cylinder seals leaking. They brought a newer vehicle into the shop and it had the same problem so no repairs were made. I believe this is an accident waiting to happen and I would like to have the problem corrected. This appears to be a problem with Hyundai vehicles. Our vehicle is a Hyundai Tucson.

I leased this SUV 12/22/2023,upon driving it on 12/26 as i exited a major highway,leaving highway amd entering exit ramp the SUV lost brake funcrion as well as transmission function,absolute total loss of both brake and transmission systems,miraculously I was able to coast to safty with assistance from another motorist holding the car from rolling furthermore,needless to say this was a harrowing and dangerously close to a tragic accident due to this compmete failure of brake and transmission simultaneously failing,i had to incur a costly towing fee and also completely uninformed as to what the root/cause of problem was as well as any timeframe of repair,as of the time of myself writing this message and thirty plus days later ,I have recieved ZERO cooperation and even outwardly standoffish behavior towards myself,my hisband and my personal leasing agent,I am very concerned of the loaner car becoming a financial burden as my husband was forced to basically suffer rentL vetting and credit card deposit protocols upon paying for and delivering the damaged SUV,we have for weeks tried to ascertain any information on the extent and cause of damage to leased SUV as we are NOT INTRESTED in recieving original damaged because we are FEARFUL of our safety as we are STILL uninformed as of 1/31/2023 PLEASE NOTE LOCAL POLICE WERE ON THE SCENE AND CONFIRMED TOTAL BREAKDOWN STATUs/TOW NEEDED STATUS

ICU Module Failure. Power Steering not as effective, instrument cluster failure, driver warnings like low tire pressure, blind spot detection and others do not work. Speedometer and miles driven stopped working. Advised to not drive the car as power steering could completely fail without warning.

The contact owns a 2023 Hyundai Tucson. The contact stated that while driving from a stationary position, the vehicle switched to safe mode and suddenly decelerated, and would not accelerate above 20 - 27 MPH. During the failure, the message "Limited to 20 MPH" was displayed. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 1,789.

Two days after purchasing this vehicle BRAND NEW, I received a "Low Oil" alert. I took it to the nearest Hyundai dealership where a salesman filled the engine with oil. Only a couple hundred miles later I received another "Low Oil" alert. I have been attempting to solve this issue with Hyundai, however, they are insistent that I must complete an oil consumption test, which takes 3,000 miles of testing to complete. This vehicle is burning oil, and burning oil FAST. I do not know where the burnt oil is going, but if it is going through the exhaust system and catalytic converter this may be a FIRE HAZARD.

Twice in the past two months, I have been driving down the highway going 70 mph with no car in close proximity to the front of me and the automatic emergency braking has activated, suddenly braking for no reason. In the first instance, there was a car in the lane to the left of me, and the second time cars on both sides of me. But in neither instance was a vehicle close to them front of my vehicle. The second time the car felt like it was going into a skid when the braking activated. I took the car to the dealer (Irwin Hyundai) the first time and they told me the sensors on the car were not properly calibrated when the new car was delivered to me. When I called Irwin’s today after it happened a second time, I was told the car was “functioning as designed” but they would look at it. I am scared to drive the car at this point given that the brakes randomly were activated while at high speeds and without any basis for activation.

When driving in dark areas with low outdoor lighting, the instrument panel is reflected in the drivers window. Aside from being distracting, there is obstructed visibility where the reflection occurs. I have made repeated calls, that go ignored, to Hyndai Customer Care, brought it to my service dealer upon request for protocol, who could not react because it was daytime. The instrument panel happens not to be recessed as in other cars I have had. I simply want suggestions on how to alleviate the problem. Thank you