2021 Hyundai Venue Complaint Log

My vehicle is experiencing engine challenges. My check engine light has been on for more that half of this year. I took my car to get a diagnostic , and it was returned reported as normal however the check engine light re-appeared. My car make a noise and does not accelerate properly. My driver door is missing a handle, there was never a handle, the screws to show a handle was placed originally, and one of my seat belts is not attached properly causing my back seats which can go down engage in frequent friction in order to realize seats down. My car is well under 100,000, and it would be completely unfair for me to stay in this faulty contract.

Last week I was driving my daughter’s Venue and the brakes became hard. Crunching noises. I suspected I had dropped my water bottle and perhaps it rolled under the brake pedal. It was hard to depress I heard the same crunching noises as I tried to use the brakes. Drove home 1.5 miles slowly and it continued to occur all the way. I had it towed to the dealer. Been there a week and they cannot replicate it. I mentioned I had an oil change 48 hours earlier. They said the oil had been over filled which they corrected. I contacted Jiffy Lube and they took exception to this. Idk what to do. I am nervous to drive it or return it to my daughter. Dealer wants me to pick it up. We are at an impasse.

Horn doesn’t work majority of the time and the stereo works some day and I have already took this problem with the radio .

Loss of drive power and rough idle. Intermittent no start due to voltage drop. Suspected shorted egr valve causing multiple parts on the same circut to go bad. Brought the car to dealer for the 6th time due to loss of power while driving and rough idle. Asked for a diagnostic of the egr valve due to matching symptoms to the egr recall of the 2024 venue which is the same part number installed in my vehicle. Was informed they can't get it covered under warranty without a code present even if it was faulty. Was sent on my way with a dangerously running car. The egr valve is actuating when not commanded and getting stuck in the opposite position as commanded throwing crankshaft position codes due to being on the same circut and has bèen happeneing since new. My children and my self have almost been in two separate crashes already and if the 2024 hyundai venue egr valve recall is not expanded to include the 2021 there will be fatalities from this issue. Please contact me asap

My 2021 Hyundai venue at or around 43,000 miles, certified pre owned, and bought January 2024 while at a gas station parking lot. Started my vehicle and put it in reverse to leave gas station began smoking, as I put it back in drive to get out of traffic was a loud noise and I immediately stopped turned off the car. Found two parts from my engine on the ground in the parking lot. Was towed to Bentley Hyundai dealership in Huntsville, Al. This happened on [XXX]. On or about 7/29/2024 Bentley Hyundai did a diagnostic and I was told I need an engine replacement, Hyundai approved the engine replacement, and they ordered parts. On or about 8/7/2024 I asked Hyundai for the repair order and on the paper they gave me said the harmonic balancer/crank shaft broke. I spoke to one of the mechanics at Hyundai as I needed to get some personal items out of my car and the gentleman I spoke with said he doesn’t know how this happened that a bolt broke but that bolt was not supposed to break like it did. Said “it was pretty cool to see” . My vehicle still currently sits at Bentley Hyundai until parts come in. My vehicle was purchased at Tameron Hyundai in Hoover, Al. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY 2021 venue had less than 24,000 miles when this problem occurred. i am the original owner and until recently, worked from home. i started having issues when i put the key in the ignition to start my vehicle. none of the dash lights or A/C control would come on. i had to re-try two to three times to get it to work. when i took my vehicle in for regular maintenance and informed my dealership of the issue they did a diagnostic and called me with the results. i was informed there was a problem with the tumbler in the ignition switch and that it would be covered under my warranty; however, the warranty did not cover the re-keying of my entire vehicle. i would have to continue to use my key fob to unlock my doors but would have an additional key to turn on my vehicle. now i have basically two keys to my car. i do not understand why the warranty would not cover the entire re-keying of my vehicle so that the key fob would work on everything. i am the original owner of the vehicle, which i leased in january 2021 (and subsequently purchased in april 2024 when the lease expired). i find this unacceptable.

Lost all acceleration and car started bucking while making a a left through oncoming traffic narrowly avoiding getting t boned on passenger side of vehicle with my child on that side of vehicle. No check engine light or codes during or after incident. Even though the car was now not idling correctly. had car towed to dealer for the fifth time and they reprogrammed the transmission for the third time. They called to tell me it was ready for pick up. I refused and asked that they diagnose the issue since it has become dangerous to drive the vehicle. They drove the car looking at live data and discovered the transmission was slipping. And replaced the transmission. Someone is going to get seriously injured in these vehicles if the vehicles computer is unable to warn the driver about a catastrophic power train failure. I have had this car towed five times due to issues which assumably were all due to the failing transmission but were non repeatable at the dealer putting me in danger every time I picked it up.

My car honk is constantly. Not working since.i.puchase the vehicle my passenger seat belt.lighr is always ringing even when seat is empty. My lane assist while on cause wheel to shift while driving. My gas tank used to hold up.to 420 Gallo s for a fill up. Now only hold up to 350miles.for fillup.fill up. While Turing on highway vechile wants to crash into wall by itself.

The backup camera stays on even in neutral and drive mode. In reverse the guide lines are present, however they are not present when in drive or neutral but the camera remains on. This is a safety hazard because it is very distracting to drive forward with live video on the 8" screen. I believe this is also illegal in my state when my teen is driving the car as state law does not permit drivers age 16-18 to use any hands-free devices when driving. I'm sure this includes live video being displayed even if it is the backup camera. Dealership reproduced the problem. I also have video of backup camera on while driving forward. Dealership service writer told me it "might" be that the navigation system needs updating. I told him I already updated the navigation. He told me to try again and acknowledged that the "process isn't easy". He says this is not covered by Hyundai. Apparently customers are responsible to update navigation/display software, even though my car was purchased brand new at the dealership in May 2021, is less than 3 year old (still under warranty) and has less than 25,000 miles on. The estimate to update the navigation, even though they aren't certain this is the problem is over $585. In Nov. 2021 (3,140 miles) the car was not turning over & starting. The dealership couldn't reproduce the problem, but discovered the horn wasn't working. They stated on the paperwork that I said it was not working, but I didn't not know that was the case. The dealership "energized horn and dislodged coil in horn assembly" and now horn works and coincidentally the problem with the engine not starting went away. The steering also makes a noise on occasion when turning which I suspect is also an electrical issue. All these electrical-like problems pose a safety risk and I am starting to believe they are all connected. I also feel it poses an additional risk to leave software updates to the customers when it involves safety features like the backup camera and display.

This is a follow up to # 11560029, submitted 12/13/2023. On 12/14/2023, dealership updated the display software that I also previously updated on my own. Dealership unable to update navigation software because my car doesn't have navigation installed. Back up camera issue still persists with camera remaining on in neutral and drive as software update did nothing to correct the issue.

The contact owns a 2021 Hyundai Venue. The contact stated that while driving at an undisclosed speed, he made a left turn, and the steering wheel became firm and difficult to maneuver. The contact then stated that the electronic power steering warning light and the safety and steering features warning lights illuminated. The contact was able to navigate the vehicle off the road safely. The vehicle was then towed to the dealer where it was diagnosed that the ECU (Electronic Control Module) failed and needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 32,000.

Horn will periodically quit working for days at a time. Will randomly start working again. Safety issue as horn is not always available to alert other drivers when needed.

The ignition failed me as a customer. Vehicle was stolen outside my residence. No keys were left in vehicle. This is very dangerous and high risk especially due to rise in crime rates of car jacking. My vehicle has been recovered and in the dealership collision center since March 30, 2023. My vehicle has never been in any accidents, with the exception of this thief. Not quite sure of the outcome of the manufacture, highway traffic center nor dealership.The information that I’ve gathered is a lot of Hyundai and Kia vehicles are being stolen due to a leaked video on how to steal these brand of cars, which is terrible for buyers and owners. Please address these concerns, issues and unsettling problems for your customer safety.

My horn and car alarm would work and stop working for about two months now it does'nt work at all. I feel this is a safety issue because I can not blow my car horn to warn other drivers when they are cutting me off.

The seat belt light comes on continually on my new Kia. I've been advised there is a safety recall on the seat belt system / defect and received a letter regarding it. I've contacted the dealer several times (3 times) and they always state there is a "nationwide back order" on the parts. Since this is a safety item I believe they need to expedite the correct repair with pressure from your organization!

The contact owns a 2021 Hyundai Venue. The contact referenced NHTSA Campaign Number: 22V458000 (Seat Belts). The contact stated that on multiple occasions while driving at undisclosed speeds, the front driver’s side seat belt inadvertently disconnected. No warning lights were illuminated. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was 4,618.

I have had my horn fail 4 or 5 times since owning the car. It first failed when I got the car and somehow the horn wires has came loose. The second time it failed it completely failed and was replaced under warranty. The horn that was replaced the under warranty failed over the winter in like November of 2021. I had it looked at and they said that it worked when they tested it in a warm environment. Left the dealership and was told that if it failed to just call them and they would order a replacement for it under warranty. That had never happened they looked at the horn again and ordered the replacement that was installed in march or April this year. And it failed again yesterday 8/24/22. Please have this addressed under a recall since I really do not want to keep pouring money into replacing the same part that fails every 4-6 months

Rear passenger seatbelt is constantly locked while passenger is wearing seatbelt. It will not expand to give the passenger some space, it’s so tight it cuts into your carotid artery. It’s a constant issue and a safety hazard.

Cruise control system failure. Safety at risk due to sudden un-commanded full acceleration to 180% of speed while on cruise control. Problem is reproducible - see txt and video attached. Unknown if inspected but it was reported to enterprise renta car upon return april/16/2022. no warning lights lamps audio warnings or anything.

The contact owns a 2021 Hyundai Venue. The contact stated that the horn had become inoperable. The contact also stated that the horn had been replaced on three previous occasions for the same failure. The local dealer and manufacturer were notified of the failure. The failure mileage was 7,000.

Horn Stopped working had this Issue last year and had the horn replaced under warranty in January of 21 worked great until the temperature got below 30

The contact owns a 2021 Hyundai Venue. The contact stated while driving at various speeds and attempting to depress the brake pedal, the pedal would travel to the floorboard. Additionally, there was an abnormal vibration in the pedal. The contact stated that the stability control warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 23,000.

My daughter was driving the car and about to go around a turn when she says her steering locked up and she ran over a curb on the opposite side of the road, popping two tires. She was going slow enough at the time that there were no injuries, only damage to the car. We told the dealership about the incident and had it towed to the dealership. The dealership did not thoroughly address the problem. When I took the car from the dealership I tried to jiggle the keys as I was driving. I had this problem with a Chrysler years ago. If the key was bumped while driving the power would shut off and the power steering would fail. In this case the power to the car did shut off when I slightly turn the key towards me. I was in drive road going about 40 miles per hour at the time. I did not lose steering but I did lose all acceleration. The car acted like in had been parked. I put the car in neutral and restarted the car with the key and everything returned to normal operation. I repeated this process several more times that night with the same results. Total loss of power to the car and the engine turned off. I can only imagine what could happen to an inexperienced driver when they lose all acceleration at a high rate of speed due to a simple 1/4 inch or so twist of the key.

My vehicle disconnects from navigation pireodically causing me to have to re-enter the destination and taking my attention away from the road.

I purchased this vehicle on 7/25/2021 and didn't drive it at night until 6 days later. When I turned on the headlights, I was shocked to find that they only illuminate a very small portion of the road, hindering my ability to see traffic in front of me, or anything else that may be on the road beyond a few feet. It's as if I'm driving in a dark tunnel, and also cannot see the side of the road. If a deer or other animal or person suddenly ran into the road, I would have no reaction time. I immediately filed a claim with Hyundai, and three months later I heard back saying they deny that anything is wrong with the vehicle. The dealer service manager has looked at the car twice and has admitted that it's a known problem but states, "that's just the way they are made." I have found facebook groups and posts with other owners stating the same issue. This is an enormous safety hazard. I requested that Hyundai replace the headlights or buy back the vehicle but they refuse. I can't safely drive my new car at night.

The contact owns a 2021 Hyundai Venue. The contact stated while at various speeds the vehicle would not accelerate while the accelerator pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was unavailable.

THE HORN STARTED LOSING VOLUME BUT WOULD REGAIN IT BACK ONCE THE WEATHER WARMED UP. I HAVE TO PARK OVERNIGHT OUTDOORS FOR WORK AND WHEN IT SNOWS AND GETS BETWEEN 20-25 DEGREES OUTSIDE, THE HORN STARTS BEING SYMPTOMATIC. NOW IT DOESN'T WORK AT ALL AND IT AFFECTS MY ALERT AND SAFETY SYSTEM BECAUSE I HAVE NO WAY OF WARNING OTHER DRIVERS OR PEDESTRIANS AROUND ME. THE OTHER FAULT I HAVE NOTICED IS THAT THE APPLECAR PLAY OR THE DISPLAY ITSELF LOSES ITS CONNECTION BETWEEN APPLE CARPLAY AND THE DISPLAY. THIS CAUSES THE DRIVER TO LOSE ATTENTION FROM THE ROAD AND THE DRIVER LOSES ACCESS TO THE VISUAL MAP WHICH IS EXTREMELY DANGEROUS IN NIGHT TIME AND SNOWY CONDITIONS.

JUST PICKED UP 2021 VENUE SEL ON MONDAY FOR MY 23 YEAR OLD DAUGHTER AND DROVE 1200 MILES TO TX. CAR PLAY CONTINUOUSLY DROPS OUT AND NO WAY TO CONNECT THROUGH USB. THE ONLY WAY TO HAVE NAVIGTION IS TO USE THE WIRELESS AND SEVERAL TIMES THE MAPS DROPPED OUT ALTHOUGH WE HAD CELLULAR SERVICE AND THE MAP WENT BLANK WHILE NAVIGATING AND MISSED TURNOFF AND ALMOST HAD ACCIDENT BECAUSE IT ALSO LOCKED UP THE IPHONE SCREEN. WENT TO TWO HYUNDAI DEALERSHIPS IN SAN ANTONIO AND NEITHER HAD EVER SEEN THIS PROBLEM. SERVICE MANAGER AND SALEPEOPLE SPENT ALMOST 2 HOURS USING 5 DIFFERENT IPHONE, XR, 11, 11PRO, 12 PRO AND 6S WITH THE MOST CURRENT IOS 14.2 AND COULD NOT MAKE IT WORK CORRECTLY. THIS IS AN EXTREME SAFETY PROBLEM FOR 23 YEAR OLD THAT JUST MOVED TO A BIG CITY THAT YOU HAVE TO HAVE MAPS.