2009 Infiniti G37 Complaint Log

TAKATA RECALL SAME PROBLEM AS OTHER HAVE STATED AIRBAG LIGHT, DUE TO PASSENGER SEAT SENSORS. ALSO MELTING DASHBOARD, THAT CAUSES GLARE TO VISIBILITY AND A SAFETY HAZARD IF THE AIRBAGS DID WORK. UNFORTUNATELY, THE AIRBAGS HAVE BEEN DISABLED DUE TO THE SENSOR. BOTH THE DASHBOARD AND AIRBAG SENSORS HAVE BEEN RECALLED IN OTHER NISSAN AND INFINITI MODELS BUT NOT THIS MODEL. PRETTY MUCH ALL THE SAME PARTS FOR THE THE DASH AND AIRBAGS BUT THIS MODEL HAS BEEN EXCLUDED.

I WAS DRIVING ABOUT 35 MILES AN HOUR AND ABOUT TO TURN RIGHT AT AN INTERSECTION WHEN MY STEERING WENT OUT COMPLETELY. THE STEERING WHEEL WAS NO LONGER CONNECTED TO THE WHEELS, IT WAS JUST SPINNING AROUND. I WAS ABLE TO SLOW DOWN AND DRIVE OVER A CURB AND REST ON THE MEDIAN, DURING RUSH HOUR, IN THE DARK AND CALL AAA. ACCORDING TO THE DEALERSHIP THIS IS WHAT HAPPENED: "ON YOUR VEHICLE THE STEERING SHAFT THAT RUNS DOWN FROM THE STEERING WHEEL SEPARATED FROM THE COUPLER. WHEN THIS HAPPENED IT DAMAGED THE SPIRAL CABLE AND THE STEERING ANGLE SENSOR. WE HAVE REATTACHED THE SHAFT TO THE COUPLER AND REINSTALLED THE SAFETY NUT THAT HOLDS IT INTO PLACE, BUT THE STEERING ANGLE SENSOR AND THE SPIRAL CABLE WILL NEED TO BE REPLACED". THEY SUGGESTED I CALL CONSUMER REPORTS AND I HAVE TO PAY FOR THE REPAIRS, THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE AND I HAVE NEVER HAD ANY WRECKS IN THE CAR AND ALL MAINTENANCE WORK IS DONE AT THE SAME DEALERSHIP. I AM SO AFRAID TO THINK OF WHAT COULD HAVE HAPPENED AND I WORRIED ABOUT DRIVING MY CAR IN THE FUTURE. THIS IS A VERY DANGEROUS SITUATION. TOTAL LOSS OF STEERING CONTROL. *TR

THE DASH BOARD OF MY 2009 G37 INFINITI IS MELTING CAUSE A BRIGHT GLARE WHEN SUN IS SHINING ON TO IT. CAUSING ME TO BE BLINDED MY THE LIGHT AND UNABLE TO SEE THE ROAD AHEAD

THE AIRBAG OF THE FRONT ROW PASSENGER SEAT TURNS OFF EVEN THERE IS AN ADULT PASSENGER SITTING ON IT. I'VE SEARCHED ONLINE AND DID SOME DIAGNOSTICS, AND BASED ON THE FLASHING PATTERN ON THE CONSOLE, IT SEEMS THE PROBLEM IS WITH THE SRS (SAFETY RESTRAIN SYSTEM) OCS (OCCUPANT CLASSIFICATION SYSTEM), AS SUCH EVEN AN ADULT IS SITTING THERE, IN AN ACCIDENT THE AIRBAY MAY NOT BE DEPLOYED. THIS IS A VERY SERIOUS THREAT TO THE SAFETY OF A PASSENGER. NOTE MY CAR HAS NEVER BEEN INVOLVED IN ANY ACCIDENT OR COLLISION. MORE GOOGLE SEARCH LED ME TO THIS LINK: HTTPS://WWW.NYTIMES.COM/2014/03/27/AUTOMOBILES/NISSAN-RECALLS-990000-CARS-AND-TRUCKS-FOR-AIR-BAG-MALFUNCTION.HTML?HPW&RREF=AUTOMOBILES&_R=1 THIS IS EXACTLY THE SAME PROBLEM WITH MY CAR. WHILE NISSAN RECALLED THOSE CAR, I THINK THE REGULATORY SHOULD ENFORCE NISSAN TO EXPAND THE RECALL TO INCLUDE MY CAR (INFINITI G37, 2009) AND OTHERS. THERE ARE LOTS OF SIMILAR COMPLAINTS ONLINE.

'TAKATA RECALL' 2009 G37 INFINITI CRACKED DASH AND STARTING TO GET STICKY SEEMS TO BE A POOR QUALITY PROBLEM ON 2008 & 2009 INFINITI G37 I'M VERY DISAPPOINTED BECAUSE I LIKE THE CAR AND TAKE GOOD CARE OF THE CAR, CONTACTED INFINTI AND THEY SAY HAVE TO PAY FOR REPAIR DUE TO FACTORY WARRANTY EXPIRED .THESE DASHBOARDS ARE COSTLY TO REPLACE AND SHOULD NOT BE THE RESPONSIBILITY OF THE CONSUMER ,I ALSO HAVE A 2001 NISSAN ALTIMA AND THE DASHBOARD IS IN PERFECT CONDITION HOW CAN THIS BE AND OLDER CAR WITH A BETTER DASHBOARD THAN LUXURY CAR

JUST LIKE THE 2008, MY 2009 G7 COUPE PASSENGER SIDE AIRBAG SENSOR IS DEFECTIVE AND NO LONGER WORKS. I CALLED INFINITI BUT WAS TOLD THAT MY 2009 DID NOT QUALIFY. THEY WANT OVER $4000 TO REPLACE THE BOTTOM CUSHION (WITHOUT LABOR). $4000!!!! 2008 INFINITI G37 AIR BAGS RECALL 08V521000. OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU).

TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO OPERATE EVEN AFTER THE IGNITION KEY WAS REMOVED. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS BROUGHT TO THE DEALER WHERE THE FUSE WAS REMOVED TO STOP THE ENGINE. IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. THE VIN WAS NOT PROVIDED. UPDATED 10/19/16*LJ *CN

NISSAN/INFINITI SHOULD RECALL THE 2009 G37 AIRBAGS ALONG WITH THE OTHERS THEY HAVE RECALLED. THERE IS AN ISSUE WITH CRACKING MELTING DASHES ON MANY OF THE 2008/2009 DASHES THAT MAY AFFECT THE ABILITY OF THE AIRBAG TO DEPLOY. MY DASH IS CRACKING AND MELTING (THIS ALSO AFFECTS VISIBILITY) AND INFINITI SAYS THIS IS THE RESPONSIBILITY OF THE INDIVIDUAL. THEY KNOW THIS IS AN ISSUE AS THEY EXTENDED THE WARRANTY AND REPLACED THE DASHES OF THE INFINITI FX MODELS. THANK GOODNESS I HAVEN'T HAD A WRECK WHERE MY AIRBAG HAS HAD TO DEPLOY, BUT WHY WAIT UNTIL IT'S TOO LATE. THE 2009 INFINITI NEEDS TO BE INCLUDED IN THE RECALL NOT ONLY FOR THE AIRBAG, BUT THE DASH NEEDS TO BE INCLUDED TO AS THE VISIBILITY IS AN ISSUE WITH THE GLARE FROM THE MELTING DASHES.

THE PASSENGER SIDE AIRBAG SENSOR IS FAULTY. IT SAYS THAT THE AIRBAG IS OFF EVEN WHEN SOMEONE IS OCCUPYING THE PASSENGER SEAT. INFINITI QUOTED $7,000.00 TO REPAIR THE SENSOR. THE ENTIRE SEAT NEEDS TO BE REPLACED. THIS IS OBVIOUSLY A MANUFACTURERS DEFECT.

NHTSA ACTION # 813795. WITHOUT WARNING RPM'S DROP TO ABOUT 2,000 AND VEHICLE WILL NOT GO OVER 30 MPH. TURNING THE CAR OFF FOR 30 SECONDS SEEM TO RESET THE ISSUE, BUT THIS VERY DANGEROUS BECAUSE IT HAPPENS RANDOMLY. I BELIEVE IT IS THE "ECM". THERE IS A TSB ON THIS, BUT IT SHOULD BE RECALLED! IT HAS HAPPENED SEVERAL TIMES AND I HAVE HAD THE ECM REPLACED, TO NO AVAIL. THE LATEST DATE IS BELOW. ## VIN PASSED ## INFINITII G37 2009 ##

MY 2009 INFINITI G37, THIRD OWNER, HAS ALWAYS HAD ITS SCHEDULED MAINTENANCES THROUGH INFINITI. TOOK THE CAR IN BECAUSE OF A RATTLE SOUND COMING FROM THE UNDERCARRIAGE. DEALERSHIP DIAGNOSED IT AS "INTERNAL ENGINE DAMAGE." NO INDICATION FROM THE VEHICLE THAT THEIR IS A PROBLEM WITH THE ENGINE. THERE HAS NEVER BEEN A CHECK ENGINE LIGHT DETECTED OR ANY OTHER SYMPTOM - OTHER THAN THE "RATTLE" SOUND - THAT WOULD DISCERN AN ENGINE PROBLEM WHEN DRIVING THE VEHICLE. INFINITI CONSUMER AFFAIRS WILL NOT HELP ME, AND SAY THAT I HAVE NO RECOURSE. NOW, THE CAR IS AT INFINITI OF WEST CHESTER, PA AND I NEED A BRAND NEW ENGINE! THE CAR HAS LESS THAN 60,000 MILES.

WITHOUT WARNING RPM'S DROP TO ABOUT 2,000 AND VEHICLE WILL NOT GO OVER 30 MPH AND JUST STALLS WITH NO OPTION TO BREAK. TURNING THE CAR OFF FOR 30 SECONDS SEEMS TO RESET THE ISSUE, BUT THIS VERY DANGEROUS BECAUSE IT HAPPENS RANDOMLY. THERE IS A TSB ON THIS, BUT IT SHOULD BE RECALLED! IT HAS HAPPENED SEVERAL TIMES AND IT'S VERY SCARY AND COULD RESULT IN A FATA CRASH ON THE HIGHWAY.

THE AIRBAG LIGHT COMES ON INDICATING THAT THE PASSENGER AIRBAG IS OFF. THIS OCCURS ANYTIME A PASSENGER SITS IN THE FRONT SEAT, REGARDLESS OF WEIGHT OR HEIGHT.

TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR FAILED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHO CONFIRMED THE DIAGNOSIS AND STATED THAT IF ONE AIR BAG FAILED, THEY ALL WOULD FAIL. THE PASSENGER AIR BAG SENSOR AND SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,017.

THE FRONT SEAT OCCUPANCY-CLASSIFICATION SENSOR (OCS) IS NOT WORKING. THIS HAS BEEN ONGOING FOR OVER A YEAR. NISSAN/INFINITI HAS RECALLED MILLIONS OF CARS IN 2013-1015 AND HAD A VOLUNTARY INSPECTION IN 2008 AND 2009 FOR THIS ISSUE. HOWEVER, MY CAR IS NOT INCLUDED IN THE OFFICIAL RECALL. UPON ONLINE RESEARCH, THERE ARE MANY OTHERS WITH MY SAME MAKE/MODEL/YEAR HAVING THE SAME ISSUE AND WE ARE UNABLE TO GET THIS RESOLVED. I HAVE CONTACTED INFINITI CUSTOMER SUPPORT AND THEY HAVE OFFERED UP TO $2000 FOR ME TO GET THIS FIXED. HOWEVER, THE TOTAL REPAIR FOR THIS IS $6900, SO I AM STILL PAYING $5,000 FOR A REPAIR ON A 2009 VEHICLE WITH A KNOWN ISSUE. DUE TO A DESIGN FLAW IN THE CARS, YOU CANNOT REPLACE OR REPAIR THE SENSOR, BUT YOU MUST REPLACE THE ENTIRE FRONT PASSENGER SEAT. THE COST OF THIS REPAIR IS OVER 50% OF THE TOTAL VALUE OF THE CAR. I HAVE BEEN UNABLE TO USE MY CAR WITH OCCUPANTS IN THE FRONT SEAT FOR OVER A YEAR FOR FEAR OF A TRAGIC ISSUE IF WE HAD AN AIRBAG DEPLOYMENT. IT IS OBVIOUS FROM INIFINITI'S WILLINGNESS TO CONTRIBUTE $2000 THAT THEY KNOW THERE IS AN ISSUE WITH THE CAR, BUT SINCE IT IS NOT PART OF A RECALL, THEY CLAIM THAT IS THE MAX THEY ARE ABLE TO PROVIDE. A FATHER SHOULD NOT HAVE TO MAKE THE DECISION ON WHETHER HIS CHILDREN ARE WORTH THE $5000 REPAIR WHEN THE ISSUE IS A KNOWN PROBLEM THAT HAS BEEN PERVASIVE THROUGHOUT NISSAN/INFINITI FOR YEARS AND EVEN INVESTIGATED BY THE NHTSA ALREADY. I'M FEARFUL THAT SINCE MY VEHICLE TYPE IS NOT AS COMMON THAT THERE WERE NOT ENOUGH COMPLAINTS OF THAT MODEL TO CLASSIFY IT AS A RECALL. BUT, IT USES THE EXACT SAME PARTS AS THE OTHER NISSAN'S AND INFINITI'S, SO I DO NOT UNDERSTAND HOW THIS IS NOT COVERED.

THE DASHBOARD IS EXTREMELY STICKY. THE OTHER DAY I WAS DRIVING ON THE FREEWAY AND A PLASTIC BAG GOT STUCK TO THE DASHBOARD AND OBSTRUCTED MY VIEW, LUCKILY NO ACCIDENT. ALSO, DURING REALLY SUNNY DAYS THERE IS A STRONG GLARE COMING FROM THE DASH AFFECTING MY VISIBILITY BECAUSE OF INTERFERENCE WITH MY GLASSES.

THE AIRBAG CONTROL MODULE STOPPED FUNCTIONING AND TRIGGERED A FAULT MESSAGE WHICH THE AUTO DEALERSHIP DIAGNOSED. NO INCIDENT HAS OCCURRED OTHER THAN MY AIRBAGS BEING NONFUNCTIONAL. IS THIS PART OF A LARGER AIRBAG PROBLEM, OR AN ISOLATED PROBLEM?

I LOVE MY G37. BUT MY TIRE ON THE FRONT DRIVER SIDE HAS A SLOW LEAK AND I TOOK IT INTO THE INFINITI SHOP AND THEY STATED MY TIRE AS FINE. BUT THEY PLACE SOME NITRO IN MY TIRE. YET FOR ABOUT TWO DAYS IN MY DASH BARD THE SENSOR LIGHT FOR THE TIRE CAME ON AGAIN AND MY TIRE LOOKED FLAT AGAIN. THESE TIRE WAS PURCHASED AT THE INFINITI SHOP ALSO.

MY G37 09 INFINITI IS GREAT. BUT SOMETIMES WHEN I AM DRIVING IT JERKS AND ON MY DASH BOARD IT INDICATOR SHOWS UP AS SLIP. COULD YOU TELL ME WHAT IS THIS ISSUE?

TMPS LIGHT CAME ON AND WHEN CHECKING THE TIRE PRESSURE THE TMPS NUT WAS SPLIT AND FELL OFF. AT THAT TIME THERE WAS A LEAK AT THE VALVE AND THE TPMS FELL INTO THE TIRE. THIS IS A COMMON PROBLEM WITH ACTIVE RECALLS FOR MULTIPLE INFINITI AND NISSAN CARS OF THE SAME YEAR. NHTSA CAMPAIGN NUMBER: 09V393000

I WAS COMING OUT FROM THE FREEWAY AT THE TRAFFIC LIGHT THE CAR COMPLETELY SHUTDOWN, AND IT WILL NOT START. FIRST I CALLED FOR AAA TO TOW IT, ONCE HE CAME THE DRIVER CHECKED THE BATTERY AND HE TOLD ME THE BATTERY WAS FINE, THEN HE TOLD ME THE ENGINE IS GONE. AND THEN I CALLED THE DEALER TO CHECK IF THIS IS A RECALL, OR ANYTHING AND I WAS TOLD THE POWER TRAIN WAS EXPIRED. I HAVE NO INDICATION OF ANY HEATING, OR ANY ENGINE LIGHTS, EVERYTHING WAS WORKING FINE. I DO THE MAINTENANCE AS RECOMMENDED BY INFINITY BOOK. THE THIS VEHICLE HAS LOW MILEAGE 2009 YEAR MADE AND I DON'T DRIVE MUCH. I SEARCHED ONLINE AND THERE ARE SO MANY PEOPLE SUFFER EXACTLY LIKE ME.

SEVERE VEHICLE AND STEERING WHEEL VIBRATION WHEN MODERATE TO HEAVY BRAKING AT SPEEDS OVER 40 MPH. MODERATE VIBRATION IN STEERING WHEEL DURING NORMAL DRIVING ON SEMI-ROUGH SURFACES. AFTER INSPECTION, IT WAS DETERMINED THAT THE ENTIRE RACK & PINION ASSEMBLY HAD ABOUT ONE INCH OF PLAY AND REQUIRED REPLACEMENT. MANUFACTURER HAS RELEASED A TSB CONCERNING THIS ISSUE.

PASS AIR BAG LIGHT CAME ON AS IT IS MALFUNCTIONING. IT WILL NOT GO OFF. TOOK IT TO DEALER IN GREENVILLE SC THEY SAID THAT THE SENSOR IN THE SEAT IS LIKELY THE PROBLEM BUT DID NOT KNOW FOR SURE. COST WOULD BE BETWEEN $1500 AND $3000 TO REPLACE. I CALLED INFINITY SERVICE NATIONWIDE THEY SAID THERE IS NO RECALL. I SEE ON THIS REPORTING WEBSITE THAT THIS IS HAPPENING TO OTHERS AND THAT IT ALSO WAS AN ISSUE WITH THE 2008 G35 AND THAT FOR THE 2008 IT IS A RECALL ISSUE. THIS SHOULD BE A RECALL FOR THE 2009 G37 ALSO.

STICKY DASH BOARD ISSUE. THE DASH BOARD MELTS IN THE SUN AND FEELS STICKY TO THE TOUCH. APPEARS TO BE A COMMON ISSUE IN SEVERAL MODELS. IT HAPPENED WITH MY CURRENT G37 AND PRIOR 2007 G35 SEDAN THAT I OWNED. I FILED A CLAIM WITH MY INSURANCE AND DASHBOARD WAS REPLACED. NEW DASHBOARD IS MADE OUT OF A DIFFERENT MATERIAL AND IS NO LONGER MELTING OR STICKING. INFINITI IS AWARE OF THE ISSUE AND A LAWSUIT WAS FILED IN THE STATE OF FLORIDA. AS PART OF THE SETTLEMENT, NO ONE ELSE CAN BRING A LAWSUIT AGAINST NISSAN. THIS HAPPENED WHEN I BOUGHT THE CAR NOV 2014 AND ONLY HAD 14,000 MILES.

7.8.14 VEHICLE BOUGHT IN TO SERVICE DEPT TO INSTALL NAVIGATION MAP UPDATE. WAS TOLD THAT NAVIGATION UNIT WASN'T WORKING. INFINITI ORDERED REFURBISHED UNIT. 7.16.14 NOTICED GASH IN DASHBOARD NEXT TO VENT WHERE THEY HAD TO REMOVE TO BE ABLE TO INSTALL NEW NAVIGATION UNIT. I HAVE EXTENDED WARRANTY FOR 2 MORE YEARS. 7.23.14 BROUGHT CAR IN TO SHOW THE GASH IN THE DASHBOARD NEXT TO THE AC VENT AFTER THE NAVIGATION UNIT WAS INSTALLED. [XXX] THE SERVICE MANAGER LOOKED AT THE GASH AND ALSO DISCOVERED THE MELTING DASHBOARD AFFECT NEAR THE WINDOW. HE SAID HE WOULD ORDER NEW DASHBOARD AND CALL ME WHEN IT ARRIVED TO INSTALL. 8.12.14 CALLED [XXX] 3 TIMES AS I DID NOT HEAR BACK FROM HIM ABOUT THE ARRIVAL OF THE NEW DASHBOARD. FINALLY SPOKE WITH HIM AND HE SAID THAT HE WANTED TO TRY AND REPAIR IT BEFORE REPLACING IT. THAT WAS UNACCEPTABLE TO ME. I RESEARCHED MELTING DASHBOARD AND DISCOVERED THIS IS AN ISSUE WITH INFINITI'S AND OTHER VEHICLES. I PLACED A CALL TO CORPORATE INFINITI AND LEFT MESSAGE FOR [XXX] TO DISCUSS THIS ISSUE AND SEE WHAT TO DO ABOUT GETTING A NEW DASHBOARD AS THAT IS WHAT THE SERVICE MANAGER NOTATED ON HIS FORM ON 7.23.14. 8.13.14 [XXX] CASE# [XXX] [XXX] IS SPECIALIST IN MY AREA - SHE WILL CALL ME BACK - [XXX] 8.14.14[XXX] IS IN TOUCH WITH SERVICE MANAGER AT INFINITY. SHE WILL CALL ME BY THE END OF THE BUSINESS DAY NEXT TUESDAY TO LET ME KNOW THE OUTCOME 8.25.14 INFINITI SAID THEY WILL NOT REPLACE DASHBOARD. NOT COVERED. I HAVE PHOTOS SHOWING THE SAFETY ISSUE OF THE GLARE OFF OF THE DASHBOARD. IT MAKES SEEING THE ROAD DIFFICULT AND A CLEAR SAFETY HAZARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DASH BOARD IS MELTING. VERY HOT TO TOUCH. *TR

I WAS DRIVING ON THE HIGHWAY AND MY CAR SUDDENLY VIBRATE REALLY HEAVY AND THEN THE CAR SUDDENLY STARTED TO RAPID DECELERATE NO DASH BOARD WARNING LIGHT. THE CAR WOULD NOT ACCELERATE AND I HAVE TO QUICKLY TRY TO PULL OFF THE SIDE OF THE ROAD. THE CAR NEVER STALL. I HAVE SHUT THE CAR OFF AND RESTART IT AND IT SEEMS FINE AGAIN AND MAY NOT OCCUR FOR AWHILE. I TOOK IT TO THE DEALER AS THIS IS THE THIRD TIME IT HAPPEN TO ME ON THE HIGHWAY. *TR

THIS IS A FREQUENT EVENT THAT I JUST NOTICED A FEW MONTHS AGO. WHEN SOMEONE IS IN THE FRONT PASSENGER SEAT OF THE VEHICLE, THE AIRBAG LIGHT COMES ON INDICATING THAT THE PASSENGER AIRBAG IS OFF. THIS OCCURS ANYTIME A PASSENGER SITS IN THE FRONT SEAT, REGARDLESS OF WEIGHT OR HEIGHT. TODAY I ALSO NOTICED THAT NISSAN HAS ISSUED A RECALL FOR 1,053,479 VEHICLES GLOBALLY FOR SIMILAR ISSUES. HOWEVER, MY VEHICLE ISN'T INCLUDED IN THIS RECALL HOWEVER THERE HAVE BEEN MULTIPLE REPORTS OF OLDER MODEL G35/G37 VEHICLES WITH THE EXACT SAME ISSUE. I THINK THAT MY 2009 INFINITI G37 SHOULD BE INCLUDED IN THIS RECALL AS WELL. I'M VERY CONCERNED ABOUT THIS, BECAUSE THIS IS A HUGE SAFETY ISSUE! *TR

DASH BECAME STICKY AND HAS REMAINED STICKY EVER SINCE. THE DASH ALSO APPEARS TO BE MELTING. CANNOT CLEAN AS RAG OF ANY TYPE STICKS TO THE DASH. REFLECTION CAUSES A GLARE THAT MAKES IT DIFFICULT TO SEE WHILE DRIVING. CONTACTED INFINITI AND THEY SAY I HAVE TO PAY FOR REPAIR DUE TO FACTORY WARRANTY EXPIRED.

ON A COLD SNOWY EVENING WHILE DRIVING ON THE HIGHWAY AT ABOUT 60MPH THE CAR BEGAN TO VIOLENTLY SHAKE, WHEN I TOOK MY FOOT OFF THE GAS PEDAL THE CAR STOPPED SHAKING, WHEN I TRIED TO ACCELERATE THE CAR AGAIN BEGAN TO SHAKE VIOLENTLY. FORTUNATELY I WAS ABOUT 5 MILES AWAY FROM MY DESTINATION AND MANAGED TO DRIVE ABOUT 25 ON A HIGHWAY. AFTER I REACHED MY DESTINATION I POWERED OFF THE CAR AND LET IT SIT FOR ABOUT 5 MINUTES, THEN I POWERED IT ON AGAIN AND TRIED TO ACCELERATE ABOVE 30MPH WHICH CAUSED THE CAR TO SHAKE AGAIN. I ENDED UP GETTING THE CAR TOWED TO THE DEALERSHIP, WHEN I GOT A CALL BACK FROM THE DEALERSHIP THE NEXT DAY, THE MECHANIC SAID THAT THE PROBLEM WAS DUE TO A SOFTWARE ISSUE WITH THE CAR. DURING THE COLD WEATHER THE AIR INTAKE WAS NOT TAKING IN AIR CORRECTLY WHICH WAS CAUSING THE ENGINE TO MISFIRE. I WAS A BIT SKEPTICAL ABOUT WHAT HAPPENED BUT SINCE THEN I HAVE NOT HAD THE ISSUE OCCUR AGAIN. INFINITI SHOULD MAKE THIS INFORMATION KNOWN TO OWNERS EITHER THROUGH A RECALL OR UPDATE THE SOFTWARE DURING ROUTINE MAINTENANCE. *TR

DASH IS CRACKING AND PEELING IN SEVERAL AREAS

DASHBOARD PAD CRACKED AND STICKY. DASHBOARD IS DETERIORATING.

MY 2009 INFINITI G37X LOST POWER WITHOUT WARNING ON 3 SEPARATE OCCASIONS. THE FIRST TWO TIMES THE PROBLEM OCCURRED IN JAN 2013 (CAR WAS STILL UNDER 60K MILES WARRANTY). I WAS DRIVING ON THE HIGHWAY ON A COLD NIGHT AND MY CAR STALLED AT AROUND 55/65 MPH MARK. THE CAR WAS SHAKING WHEN I TRIED TO ACCELERATE. WHEN I PULLED OVER TO THE EMERGENCY LANE, MY CAR HAD LOST COMPLETE POWER. THEN, I RESTARTED THE CAR AND THE ENGINE ACTED AND SOUNDED NORMAL. I WARMED UP THE CAR FOR 5 MINUTES BEFORE I DROVE HOME. I WENT TO INFINITI TO GET THE PROBLEM FIXED AND I REPORTED THE PROBLEM TO INFINITI OF NORTH AMERICA. INFINITI COULD NOT IDENTIFY OR RE-CREATE THE PROBLEM. ON DEC 7, 2013, I NOTICED MY CAR ACTED LIKE IT WAS LOSING POWER WHEN I ACCELERATED THE CAR TO 65 MPH WHILE I WAS ON THE HIGHWAY ON A COLD RAINY NIGHT. I TRIED TO ACCELERATE AND THE CAR FELT VERY CHOPPY AND SHAKY AS IF IT WAS CHOKING ON SOMETHING. SINCE THIS PROBLEM HAD OCCURRED TWO TIMES BEFORE, I DECIDED NOT TO CONTINUE TO INCREASE ACCELERATION TO THE CAR ANY FURTHER. I PULLED OVER TO THE EMERGENCY LANE, PARKED THE CAR, AND I VIDEO RECORDED THE PROBLEM. THERE WAS NO LIGHTING INDICATION OF ANY PROBLEM ON DASHBOARD. WHILE THE CAR WAS PARKED AND THE ENGINE WAS RUNNING, I TRIED TO REV UP THE ENGINE. THE CAR WAS SHAKING INTENSIVELY WHEN IT WAS REV UP TO 2,000 RPM. I ALSO RESTART THE CAR AND I TRIED TO REV UP THE ENGINE AGAIN AND THE CAR DID NOT SHAKE. AFTER RESTARTING, THE CAR ENGINE ACTED AND SOUNDED NORMAL. I WAS ABLE TO DRIVE THE CAR HOME SAFELY. THERE IS A SAFETY ISSUE WITH THIS MODEL. I'VE REPORTED THIS PROBLEM TO INFINITI, BUT THEY DENIED THERE IS ANY PROBLEM. INFINITI NEEDS TO ISSUE A RECALL ON THIS MODEL. I AM SCARED TO DRIVE THIS CAR, BUT I NEED THE CAR TO GET AROUND. IF ANYONE CAN HELP PUSH FORWARD THIS ISSUE TO THE RIGHT LEVEL OF ATTENTION, PLEASE CONTACT ME AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2009 INFINITI G37. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSFER CASE PROBLEMS. *SMD THE CONSUMER STATED FOR THE SECOND TIME IN ONE YEAR, A PROBLEM DEVELOPED WITH THE TRANSFER CASE. THE DEALERSHIP INDICATED, THEY DID NOT KNOW HOW THE PROBLEM DEVELOPED, OR WHY IT OCCURRED AGAIN. THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE IN THE US AND WOULDN'T BECOME AVAILABLE UNTIL MID OCTOBER.

WHEN ENGINE IS STARTED IT OCCASIONALLY REVS TO 4000-5000 RPM AND REMAINS THERE FOR ABOUT 5-7 SECONDS BEFORE SLOWING DOWN TO A NORMAL IDLE SPEED. THE OCCURRENCES ARE BECOMING MORE FREQUENT. WHEN ACTING NORMALLY, THE ENGINE STARTS AND REVS TO ABOUT 2000 RPM AND THEN SLOWS TO IDLE SPEED IN ABOUT 1-2 SECONDS. THE DANGER OF THE HIGH REVS FOR 5-7 SECONDS IS THAT IF THE DRIVER IS NOT FULLY AWARE OF THE ENGINE'S SPEED, HE COULD SHIFT THE CAR INTO GEAR AND THE CAR WOULD ACCELERATE, PERHAPS HITTING NEARBY CARS, HOUSE, OUT THE GARAGE DOOR, ETC. I HAD SUCH AN INCIDENT AND WAS BARELY ABLE TO HOLD THE CAR IN PLACE WITH FULL FORCE ON THE BRAKES. THE DEALER HAS STATED THAT HE IS UNAWARE OF ANY SERVICE BULLETINS CONCERNING THIS ISSUE, BUT IF I WOULD BRING IT IN, THEY WOULD CHECK THE SETTINGS ON THE ENGINE CONTROL. IN MY OPINION, THIS IS A VERY SERIOUS SITUATION AKIN TO THE TOYOTA UNEXPECTED ACCELERATION PROBLEM AND INFINTI NEEDS TO DEVELOP FIRST AN ACKNOWLEDGMENT OF THE PROBLEM AND THEN A SOLUTION. *TR

CAR BUCK AND STOP ACCELERATE. THEN WILL NOT GO IN TO LOW GEARS OR SIX GEAR. *TR

WHILE STOPPING VEHICLE, BRAKING BECAME NON-RESPONSIVE AND ENGINE BEGAN RACING. VEHICLE WAS EXTREMELY DIFFICULT TO STOP COMPLETELY. AFTER TAKING FOOT OFF OF BRAKE PEDAL, VEHICLE LUNGED FORWARD AS IF ACCELERATOR PEDAL WAS FULLY DEPRESSED. THIS HAS OCCURRED ON 12/9/12 , 12/10/12, 12/15/12. INFINITI HAS NOT CORRECTED PROBLEM. THIS RAPID ACCELERATION / NON-RESPONSIVE BRAKING HAS CAUSED TWO (2) NEAR MISS ACCIDENTS.

WHEN I PRESS THE BUTTON TO LOCK THE DOORS ON MY REMOTE THE HORN BEEPS LIKE NORMAL, BUT THE DRIVER DOOR DOES NOT LOCK. THE LOCK OPERATE MANUALLY WITH THE KEY, SO IT LOOK LIKE ITS NOT THE LOCK MECHANISM ITSELF. *TR

WHILE DRIVING WITH A PASSENGER, THE PASSENGER AIRBAG SENSOR INDICATED THAT THE AIRBAG WAS OFF. I REPORTED IT TO INFINITI, AND THEY COULD NOT DUPLICATE THE PROBLEM. THIS HAS HAPPENED ON AT LEAST A HALF A DOZEN OR MORE OCCASIONS. IT OCCURS AT ALL SPEEDS. WHEN INFINITI CHECKED INTO THE ISSUE THEY ASKED ME HOW MUCH THE PASSENGER WEIGHED. THE PASSENGER HAS BEEN MYSELF AND MY BOYFRIEND ON VARIOUS OCCASIONS. WE EACH WEIGH ABOUT 170 POUNDS - NO EXCUSE FOR THE AIRBAG BEING OFF. NOW THAT THERE IS A RECALL, I AM WONDERING WHY MY INFINITI G35 IS NOT INCLUDED IN THIS RECALL. IT OBVIOUSLY HAS THE SAME ISSUE. SHOULD WE HAVE AN ACCIDENT, AND THIS ISSUE IS OCCURRING, WE FEAR THAT WE WILL NOT HAVE THE SAFETY THAT I INTENDED TO HAVE WHEN I PURCHASED THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING 40 MPH AND ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED BEFORE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER. A DIAGNOSTIC TEST WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ENGINE. THE DEALER STATED THAT THE ENGINE FAILED DUE TO POOR MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE DENIED ASSISTANCE WITH THE REPAIR. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 27,000.

TL* THE CONTACT OWNS A 2009 INFINTI G37. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER SIDE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHEN AN OCCUPANT WAS PRESENT. THE MALFUNCTION ALSO OCCURRED WHEN THE FRONT PASSENGER SEAT WAS UNOCCUPIED. THE FAILURE OCCURRED AT ANY SPEED BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INTERMITTENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.UPDATED 08-16-12 *BF THE CONSUMER STATED THAT INFINITI CONSUMER AFFAIRS WOULD NOT REIMBURSE THE COST OF REPAIRS. THE AIR BAG FAILURE HAS BEEN ON GOING FOR SEVERAL MONTHS. UPDATED 08/16/2012 *JS

TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE VOC WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE REAR BRAKE PADS NEEDED TO BE REPLACED AND THE REAR ROTORS NEED TO BE RESURFACED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT HEARD A CLICKING NOISE WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN NOTICED EXCESSIVE VIBRATION WHEN THE BRAKES WERE APPLIED AND STATED THE REAR ROTORS HAD TO BE RESURFACED, AND THE REAR BRAKE PADS HAD TO BE REPLACED A SECOND TIME. THE SWAY BAR BUSHINGS WERE ALSO REPAIRED. THE FAILURE CONTINUED TO OCCUR AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE BRAKE PADS HAD TO BE REPLACED BECAUSE THEY DID NOT FIT PROPERLY WITH THE REAR DISKS WHICH CAUSED EXCESSIVE WEAR ON THE BRAKE PADS AND ROTORS. THE MECHANIC REPLACED THE REAR BRAKE PADS. THE APPROXIMATE FAILURE MILEAGE WAS 15,686. UPDATED 07/02/12 *BF UPDATED 07/10/12

AIRBAG SENSOR LIGHT FOR FRONT PASSENGER RANDOMLY DOES NOT REGISTER ADULTS OCCUPYING SEAT. WE HAVE NOT RECOGNIZED ANY PATTERN/SEATING POSITIONS THAT WILL DUPLICATE THE PROBLEM. *TR

VEHICLE VIBRATES WHEN BRAKING. DEALERSHIP FOUND FRONT ROTORS OUT OF ROUND AND REPLACED THEM. *TR

I HAVE 38 PAGES OF SERVICE REGARDING A STARTING PROBLEM. WHEN THE CAR IS STARTED WITH THE AC ON, IT CRANKS BUT WILL NOT START. THERE HAVE BEEN 6 BATTERY REPLACEMENTS, ONE 6 MONTHS AFTER THE CAR WAS PURCHASED AND 5 IN THE LAST 5 YEARS. WITHIN THE LAST WEEK AND A HALF IT HAS NEEDED 4000 IN REPAIRS. A VALVE ASSEMBLY, CONTROL AND NOW AN ENGINE CONTROL MODULE. THE CAR WAS BROUGHT IN DOZENS OF TIMES AND THE PROBLEM NEVER FIXED. WOULD BE HAPPY TO PROVIDE ALL OF THE PAPERWORK.

PULLING INTO PARKING STALL (BRAKES APPLIED / TRAVELING 5-10 MPH) THE CAR LURCHED FORWARD TWICE AND STUCK A PARKED FULL SIZE TRUCK. THE CAR BOUNCED BACKWARDS AND LURCHED FORWARD AGAIN AND STUCK THE TRUCK A SECOND TIME AND BOUNCED BACKWARDS AGAIN. THE ( OFF BUTTON) WAS ABLE TO BE PUSHED AT THAT TIME. THE BRAKE WAS FULLY APPLIED THE ENTIRE TIME. THIS HAS BEEN THE ONLY OCCURRENCE. INFINITY HAS NOT BEEN ABLE TO DUPLICATE PROBLEM AND HAS DOWNLOADED THE DATA BASE. THE FORMAL REPORT WILL TAKE APPROX. 4 WEEKS TO COMPLETE. NO PARTS HAVE BEEN REPLACED. INFINITIES CONSUMER'S AFFAIR HAS TOLD US TO PICKUP THE VEHICLE AND DRIVE THE VEHICLE DESPITE NO EXPLANATION OR WRITTEN PROOF THE VEHICLE IS SAFE TO DRIVE. THE PROBLEM IS RELATED TO EITHER BRAKING, ACCELERATION OR BOTH. *TR

MY 2009 INFINITI GX 37X LOST POWER WITHOUT WARNING. THE MPH WENT FROM 50 DOWN TO 30 IN SECONDS, THE RPMS WOULD NOT GO ABOVE 1500. ACCELERATION FAILED. POWER STEERING AND BRAKING STILL WORKED. I HAD TO PULL OVER AND RESTART THE ENGINE. THE FIRST TIME THIS HAPPENED WAS JULY 2009 AND THE DEALERSHIP SAID NOT TO WORRY, THAT IT WAS PROBABLY AN ISOLATED INCIDENT AND TO BRING IT IN IF IT HAPPENED AGAIN. IF SOMETHING HAPPENS ONCE, I CAN REASON IT AWAY. BUT, TWICE? THIS IS A MAJOR SAFETY ISSUE AND INFINITI NEEDS TO ISSUE A RECALL ASAP. DRIVING CONDITIONS HAVE NO FACTOR AND THIS PROBLEM STRIPS THE DRIVER OF ANY CONTROL OF THE VEHICLE. THE DEALERSHIP DID A "REFLASH" OR ECU UPDATE AND SAID THAT A SIMILAR PROBLEM OCCURED ON A "M" MODEL. I AM NOT CONVINCED THIS HAS SOLVED THE PROBLEM. I AM TERRIFIED OF DRIVING THIS CAR. *TR

TECHNICAL SERVICE BULLETIN ITB09-037 FROM INFINITI STATES OVERHEATING OF THE BRAKES CAN CAUSE BRAKE JUDDER. THEY RECOMMEND INSTALLING A BRAKE BACKING PLATE, RESURFACING, OR REPLACING THE ROTORS. I TOOK MY CAR TO MY INIFINITI DEALER AND THE PLATE WAS INSTALLED. THE FRONT ROTORS WERE RESURFACED, BRAKE PADS REPLACED, AND I STILL HAD THE BRAKE JUDDER. I TOOK IT BACK AND THEY RESURFACED THE REAR ROTORS AND RECOMMENDED BALANCING AND ROTATING TIRES. I DID THIS (AT MY OWN COST) AND THE BRAKE JUDDER IS STILL PRESENT. THE CAR HAD 15,000 MILES WHEN THE PROBLEM OCCURRED. I FEEL A MANDATORY REPLACEMENT OF THE ROTORS AND THE PADS AT THE SAME TIME IS REQUIRED. THE WARPED ROTORS CONTINUE TO CAUSE VIBRATION AFTER RESURFACING AND MY DEALER WILL NOT REPLACE THEM AT COST. *TR

APPARENTLY ON 2009 INFINITI G37S, THERE IS A PROGRAMMING ERROR/DEFICIENCY IN THE ELECTRONIC ENGINE CONTROL MODULE (ECM) AFFECTING THE PROCESSING OF THE MASS FLOW RATE SENSOR THAT WILL CAUSE THE ENGINE TO UNEXPECTEDLY (AND WITHOUT A DASH WARNING INDICATOR) TO LOSE POWER. AT OCCURRENCE OF THE FAILURE, THE CAR WILL DECELERATE FROM HIGHWAY SPEED TO LESS THAN 35 MPH WITHIN A FEW SECONDS. FOLLOWING THE FAILURE, THE ENGINE RPM WILL NOT EXCEED 2,400 RPM AND SPEEDS ABOVE 35 MPH ARE IMPOSSIBLE (I FOUND THAT 4TH GEAR IS THE HIGHEST GEAR SELECTABLE). THIS FAILURE CAN BE DANGEROUS IN A NUMBER OF TRAFFIC SITUATIONS. I HAVE LEARNED FROM AN INFINITI SERVICE DEPT. THAT THE FAILURE WILL TEMPORARILY CORRECT ITSELF IF THE ENGINE IS TURNED OFF FOR A PERIOD OF TIME, BUT THAT THE FAILURE COULD REOCCUR. THE CAR'S ECM WAS RE-PROGRAMMED BY TOWBIN INFINITI (LAS VEGAS, NV) ON AUGUST 30 AND THAT SUPPOSEDLY FIXES THE FAILURE. WHILE AT TOWBIN, THE SERVICE MAN SAID THAT INFINITI KNOWS OF THE PROBLEM, BUT IS WAITING TO SEE HOW WIDE-SPREAD THE PROBLEM IS. OWNERS HAVE NOT BEEN TOLD OF THIS PROBLEM. TOWBIN SERVICE SAID THEY HAVE SEEN ABOUT 300 CASES OF THE PROBLEM. A SALT LAKE CITY DEALER SERVICE DEPT. HAD ALSO HEARD OF THIS PROBLEM. AGAIN, I FEEL THIS PROBLEM CAN BE DANGEROUS, BECAUSE: IF IT WERE TO OCCUR IN HEAVY TRAFFIC, IT MAY BE DIFFICULT TO GET OUT OF THE WAY OF OTHERS; IF IT WERE TO OCCUR WHEN TURNING IN FRONT OF ONCOMING TRAFFIC; AFTER IT OCCURS, THERE IS NO WAY TO KEEP UP WITH HIGHER SPEED TRAFFIC - ONE IS LEFT GOING SLOW AND HOPING NO ONE REAR ENDS ME; WITHOUT MORE INFORMATION, I HAVE NO WAY OF KNOWING IF THE PROBLEM HAS REALLY BEEN FIXED. *TR