2012 Infiniti G37 Complaint Log

THE AIRBAG LIGHT IS BLINKING. I TOOK THE CAR TO INFINITI AND I'M TOLD THAT THE THERE IS A FAILURE CODE B1018 STORED DUE TO INTERNAL FAILURE OF OCCUPANT AIRBAG DETECTION SENSOR. THEY ARE CHARGING $6,653 TO REPLACE THIS PART. $348 IS LABOR AND THE REMAINDER IS THE PART COST. THE CAR HAS 47,800 MILES AND IS OUT OF WARRANTY BY 3 MONTHS. INFINITI USA TOLD ME THAT THE AIR BAG WOULD NOT DEPLOY ON THE PASSENGER SIDE AND THAT I SHOULD REPLACE IT IMMEDIATELY AS IT IS A SAFETY HAZARD FOR PASSENGERS WHICH ARE MAINLY MY CHILDREN. DUE TO THE FACT THAT THIS PART IS PRICED SO FAR OUT OF REACH FOR MOST NORMAL CONSUMERS, I ASKED INFINITI USA FOR SOME CONSIDERATION AS THIS IS MY ONLY CAR. THEY DECLINED ANY TYPE OF ASSISTANCE IN REPLACING THE PART. IN OTHER WORDS, ITS DANGEROUS ENOUGH FOR ME TO PAY ALMOST $7000 TO REPLACE IT BUT NOT DANGEROUS ENOUGH FOR THEM TO HELP FIX IT. I WAS TOLD AT THE DEALERSHIP THAT THEY ARE SEEING THIS SENSOR ISSUE MORE AND MORE ON CARS 3-4 YEARS OLD AND THAT THEY ARE NOT MAKING THEM LIKE THIS ANYMORE.

THIS VEHICLE HAS A GENERIC PROBLEM WITH ACCELERATION: UNDER SOME CIRCUMSTANCES, ESPECIALLY AT LOW SPEED WHEN THE ACCELERATOR PEDAL IS PUSHED HARD FOR RAPID ACCELERATION, THE CAR WILL NOT ACCELERATE, BUT HESITATE, FOR ALMOST 2 SECONDS, BEFORE FINALLY ACCELERATING. IN SOME CIRCUMSTANCES, THIS CAN BE A SERIOUS SAFETY ISSUE: MERGING INTO (RAPIDLY MOVING) TRAFFIC, SEEKING TO CROSS AN INTERSECTION, STRIVING TO AVOID INATTENTIVE OR CARELESS DRIVERS, ETC. I HAVE COMPLAINED ABOUT THIS REPEATEDLY TO THE DEALERSHIP. THEY SAY IT IS A TRANSMISSION ISSUE, BUT THEY ADMIT IT IS A KNOWN ISSUE. YET NOTHING HAS BEEN DONE. I REGARD THIS AS SO SERIOUS THAT I AM READY TO SELL THE VEHICLE (THO WE LIKE IT IN EVERY OTHER RESPECT): AN ONCOMING TRAIN, OR ANY OTHER VEHICLE TRAVELING 60 MPH, TRAVELS 176 FEET IN 2 SECONDS, WHILE WE ARE SITTING IN THE CAR GOING NOWHERE. !

PASSENGER AIRBAG OFF LIGHT COMES ON INTERMITTENTLY WHEN A >120LB PERSON IS IN THE PASSENGER SEAT. *TR

STOPPED AT A TRAFFIC LIGHT. CAR IN DRIVE & FOOT ON BRAKE PEDAL. ENGINE SUDDENLY REVS UP TO OVER 3000 RMP AND CAR WANTS TO LUNGE FORWARD.VERY DIFFICULT TO HOLD CAR FROM LUNGING INTO CAR IN FRONT. PUT GEAR SHIFT INTO NEUTRAL TO PREVENT AN ACCIDENT.THIS SAME THING HAS OCCURRED ON 11/1/2013 AND 12/23/2013.REPORTED TO DEALER & NISSAN. NO HELP. *TR

TL* THE CONTACT OWNS A 2012 INFINITI G37. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START WITHOUT CHARGING THE BATTERY. ON JANUARY 30, 2014, THE CONTACT STATED THAT THE FAILURE MILEAGE WAS 18,430. AFTER PARKING THE VEHICLE, THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STARTED AFTER THE BATTERY WAS CHARGED. THE FAILURE RECURRED ON SEPTEMBER 18, 2014 AND THE FAILURE MILEAGE WAS 20,900. WHEN THE CONTACT OPENED THE DOOR, A BEEPING NOISE SOUNDED APPROXIMATELY SIX TIMES AND ALL OF THE WARNING INDICATORS ILLUMINATED; HOWEVER, THE HEADLIGHTS AND THE INTERIOR LIGHTING FAILED TO ILLUMINATE. AS A RESULT, THE CONTACT HAD TO DRIVE AT NIGHT WITHOUT HEADLIGHTS. IN ADDITION, THE TRANSMISSION FLUID CONTAMINATED THE RADIATOR AND THE ENGINE, WHICH CAUSED THE VEHICLE TO SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS, WHICH INCLUDED FLUSHING THE ENGINE. THE DEALER STATED THAT THE TRANSMISSION FLUID CONTAMINATED THE ELECTRICAL SYSTEM AND ENGINE, WHICH CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,940.

WHILE DRIVING ON FREEWAY, CLUTCH GOT STUCK. I WAS UNABLE TO SWITCH GEARS. I ENDED UP STOPPED IN THE #2 LANE AND COULD NOT MOVE. I HAD TO PUSH MY VEHICLE TO THE SIDE OF THE ROAD WITH THE HELP OF ANOTHER MOTORIST. I FINALLY GOT THE VEHICLE BACK INTO GEAR BY PULLING UP THE CLUTCH USING THE TOP OF MY SHOE. AFTER I RESUMED DRIVING, THE CLUTCH GOT STUCK AGAIN. I BROUGHT THE VEHICLE TO THE DEALERSHIP AND INFORMED THEM OF THE ISSUE. I ALSO OPENED A FILE WITH INFINITI USA. I HAVE VIDEO FROM WHEN MY CAR WAS DISABLED SHOWING THAT THE CLUTCH WAS STUCK AND VEHICLE COULD NOT BE PUT INTO GEAR. VERY VERY DANGEROUS! *TR

TRAVELING AT APPROX. 25 MPH ON A SURFACE STREET, THE FRONT RIGHT WHEEL DISLODGED FROM THE VEHICLE, CAUSING THE VEHICLE TO GO OUT OF CONTROL THE WHEEL HIT THE SIDE OF A PARKED CAR, AND MY WIFE (DRIVER) HIT THE SIDE OF THE NEXT PARKED CAR, BEFORE COMING TO A STOP. INFINITI'S INSPECTOR STATED THAT THE "KNUCKLE" BROKE, AND THAT IS WHAT CAUSED THE WHEEL TO DISLODGE. HOWEVER, AS OF NOW, INFINITI IS ASSUMING NO LIABILITY IN THIS ACCIDENT. *JB

TL* THE CONTACT OWNS A 2012 INFINITI G37X. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR CONTINUOUSLY ILLUMINATED AS BEING OFF EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS A FLAW IN THE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. ....UPDATED 07/23/14 *BF THE CONSUMER WAS INFORMED THAT IF A PERSON WEIGHED LESS THAN 110 LBS THE AIR BAG WOULD NOT DEPLOY. UPDATED 07/29/14

IDENTICAL DENTS/SCRATCHES ON EITHER SIDE OF PANEL CAUSE BY DESIGN FLAW AND EXPERIENCED BY MANY OWNERS AFTER ABOUT 3 OR 4 K MILES. DEALER HAS FAILED TO RESPOND TO MY COMPLAINT. HARTE INFINITI, HARTFORD, CT. I HAVE ALSO TRIED TO SEND FORMAL COMPLAINT TO INFINITI OFFICIAL HEADQUARTERS BUT CANNOT CONFIRM THAT THEY RECEIVED IT. NOT A PROBLEM THAT WOULD CAUSE INJURY BUT A COSMETIC ISSUE THAT INFINITY SHOULD ADDRESS AND RECALL FOR PERMANENT FIX. *TR

TL* THE CONTACT LEASES A 2012 INFINITI G37. THE CONTACT STATED THAT DUE TO THE DESIGN OF THE SEAT PADDING HE HAS DEVELOPED PAIN IN HIS HIP THAT WORSENS EVERY TIME THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 60 AND THE CURRENT MILEAGE WAS 140. UPDATED 10/12/12*LJ UPDATED 10/17/2012 *JS

DID NOT BRING BACK THE GEAR TO PARK AND PRESSED THE START BUTTON. LEFT THE VEHICLE NOT HEARING THE VERY WEAK SIGNAL. WROTE TO MANUFACTURER ABOUT THIS DESIGN ISSUE. THEY DID NOT CARE, EVEN THEY RESPONDED THAT IT IS THE WAY IT IS DESIGNED. ANY DRIVER WITH EUROPEAN OR MANUAL GEAR BACKGROUND WILL MAKE THE SAME MISTAKE. THE CAR WAS POSITIONED ON A SLOPE, IN A GARAGE AFTER I ARRIVED AT MY DESTINATION. AN AGENT HAD THE REFLEX TO JUMP IN THE CAR (I LEFT THE DOOR OPENED) AND STOP THE VEHICLE. WITHOUT THIS INITIATIVE, THE CAR WOULD HAVE CRASHED AGAINST ANOTHER CAR DOWN THE SLOPE (VERY STEEP IN A NEW YORK GARAGE) AND GET THE WHOLE FRONT CRASHED AND THE OTHER CAR'S SIDE. BUT IN A STREET ANYWHERE, IT CAN JUST KILL SOMEONE! *TR

PLEASE, PLEASE BACK OFF ON YOUR HEAD REST REQUIREMENTS FOR SAFETY. PLEASE ALLOW THE CONSUMER TO CHOOSE THE POSITION OF THE HEAD REST. NOT ONLY HONDA, BUT FORD, GM, CHRYSLER, ALL MANUFACTURERS ARE CREATING VERY PAINFUL CAR SEATS SINCE 2009 DUE TO THIS AWFUL HEADREST REQUIREMENT. SEATBELTS ARE A LAW, BUT I CHOOSE TO WEAR THEM. MOTORCYCLE HELMETS ARE NO LONGER A LAW, BUT I CHOOSE TO WEAR THEM. NOW LET ME CHOOSE MY HEADREST POSITION. I THINK THESE NEW DESIGNS ARE GOING TO CAUSE FAR MORE INJURIES AND INSURANCE CLAIMS FROM PEOPLE HAVING THEIR HEADS COCKED FORWARD, IN A FORCED IMPROPER POSTURE. I HAD MIGRAINES DUE TO MY HEADREST BEFORE I RESOLVED THIS ISSUE IN MY CAR BY MAKING MODIFICATIONS. I SIT WITH PROPER POSTURE AND MY HEAD IS FORCED FORWARD. THE ONLY CHOICE I HAD WAS TO SIT IMPROPERLY IN ORDER TO TRY TO AVOID THE TERRIBLE DISCOMFORT THIS NEW LAW FORCES ON ME. PLEASE CHANGE THIS LAW. *TR

WHEN I AM BRAKING AND COMING CLOSER TO A STOP, MY CAR GIVES A JERK ALONG WITH AN INCREASE IN ENGINE SPEED. SOMETIMES WHEN I BRAKE I CAN FEEL THE FOOT BRAKE STUCK FOR ONE SECOND. *TR