2012 Infiniti G37 Body & Structure Problems

TL* THE CONTACT OWNS A 2012 INFINITI G37. ON SEVERAL OCCASIONS, THE DOOR LOCK ACTUATORS FAILED TO OPERATE AS INTENDED INTERMITTENTLY. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. ON ONE OCCASION, THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER SIDE OF THE VEHICLE. ADDITIONALLY, AFTER THE VEHICLE WAS EXITED, THE CONTACT WAS UNABLE TO LOCK THE DOOR USING THE KEY FOB OR KEY. THE CONTACT STATED THAT THE FAILURE AFFECTED ALL FOUR DOORS. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (LOCATED AT 995 RINEHART RD, SANFORD, FL 32771, (407) 915-3826) WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35038060. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

TAKATA RECALL: AFTER FINDING AN ODOR IN MY VEHICLE REGULARLY, I TOOK MY CAR TO THE DEALERSHIP IN HOPES OF FINDING THE ISSUE AND RESOLVING IT. I WAS INFORMED THAT I HAVE A LEAK IN MY CAR. THE SUNROOF HAS DRAIN TO TRANSPORT WATER TO THE OUTSIDE OF THE CAR. THERE IS A FIREWALL WITH CLIPS THAT ALLOW FOR THIS TO FUNCTION PROPERLY. THE FIREWALLS IN MY SUNROOF DRAIN HAVE FAILED CAUSING WATER TO SIT BENEATH THE CARPET OF MY CAR. THE CARPET IS SOAKED AS THE WATER HAS NO WHERE TO GO AND THE SMELL IS ALMOST UNBEARABLE. IN DOING RESEARCH AND CONSULTING WITH THE DEALERSHIP, I HAVE FOUND THAT THIS ISSUE IS NOT PREVENTABLE. THE MATERIAL SURROUNDING THE CLIPS IN MY FIREWALL HAVE WORN OUT. THE DEALERSHIP CAN REPLACE THE CLIPS AND PLACE ANOTHER SUBSTANCE ON IT TO PREVENT THE ISSUE FROM HAPPENING AGAIN. THE COST TO REPLACE THE SLIPS, CLEAN THE CARPET, AND DISINFECT WITH LABOR IS $1,200.00. THE LONGER THAT THE WATER SITS THERE, THE LONGER THE ODOR REMAINS AND THE HIGHER THE RISK OF CAUSING OTHER ISSUES AND HAVING MOLD IN THE VEHICLE. I HAVE BEEN DEALING WITH THE ODOR FOR ALMOST A MONTH NOW BUT I MOST RECENTLY WAS INFORMED OF THE SPECIFICS.

IDENTICAL DENTS/SCRATCHES ON EITHER SIDE OF PANEL CAUSE BY DESIGN FLAW AND EXPERIENCED BY MANY OWNERS AFTER ABOUT 3 OR 4 K MILES. DEALER HAS FAILED TO RESPOND TO MY COMPLAINT. HARTE INFINITI, HARTFORD, CT. I HAVE ALSO TRIED TO SEND FORMAL COMPLAINT TO INFINITI OFFICIAL HEADQUARTERS BUT CANNOT CONFIRM THAT THEY RECEIVED IT. NOT A PROBLEM THAT WOULD CAUSE INJURY BUT A COSMETIC ISSUE THAT INFINITY SHOULD ADDRESS AND RECALL FOR PERMANENT FIX. *TR