There are 1 owner-reported body & structure complaints for the 2018 Infiniti QX30in NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBBER TRIM SEPARATED FROM THE DOOR, LEAVING IT DANGLING, THE DOOR TRIM SEPARATED FROM THE DOOR PANEL, AND THE WINDOW LEAVES A STICKY FILM WHEN OPENING IT. THE DEALER'S WORKMANSHIP IN ATTEMPTING TO REPAIR IT HAVE BEEN SHODDY AND SUBSTANDARD. THE INFERIOR QUALITY OF THE PRODUCT, WORKMANSHIP AND MATERIALS IN THIS VEHICLE ARE NOT WORTH THE COST. WHAT'S MORE OFFENSIVE AND ACCEPTABLE ARE THAT THE CORPORATE CONSUMER RELATIONS REPRESENTATIVE, THE DEALER, INCLUDING THE SALESMAN AND SERVICE MANAGER ARE IRRESPONSIBLE AND EVASIVE IN RESPONDING TO CALLS. THE VEHICLE WAS IN FOR REPAIRS FOR FIVE DAYS AND THE ONLY THING THEY DID WAS REPLACE THE WEATHERSTRIP AND LUBRICATE THE REAR DOOR HANDLE. THE DOOR HANDLE STILL DOES NOT WORK AND THE TRIM ON THE DOOR IS STILL SEPARATED FROM THE BODY OF THE DOOR, LEAVING GAPS. AS FAR AS I'M CONCERNED, THIS VEHICLE IS UNSAFE FOR THE ROAD. HOW WILL THESE DOORS PROTECT THE DRIVER AND PASSENGER UPON IMPACT IN AN ACCIDENT? ALSO, THIS IS NOT A SAFETY ISSUE, BUT THE PAINT ON THE FRONT BUMPER IS PEELING OFF. ALTHOUGH I LEASE THIS LEMON, MY WIFE AND I HAVE PREVIOUSLY PURCHASED TWO BRAND NEW FX35S WHICH GAVE US NO PROBLEMS, THE REASON WHY WE OPTED FOR THE QX30 FOR OUR DAUGHTER. WE NOW WHOLEHEARTEDLY REGRET OUR DECISION. THIS VEHICLE MAY NOT HAVE MECHANICAL PROBLEMS AS YET BUT THE DEFECTIVE DOORS ARE JUST AS CONCERNING AND FRUSTRATING, AND AS MUCH SAFETY AND RELIABILITY ISSUES. SHAME ON THE MANUFACTURER, INFINITI USA AND HARTE INFINITI FOR LEAVING US NO CHOICE BUT TO FILE A COMPLAINT WITH THE NHTSA.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026