2022 Infiniti QX50 Electrical System Problems

A fire spontaneously ignited while the vehicle was turned off and parked in the owner's garage. The fire apparently started in the vehicle's infotainment system. The fire melted all electrical components of the infotainment system and spread throughout the vehicle to the driver and front passenger seats and the front console and dash of the car. Large amounts of soot and debris were deposited throughout the interior of the vehicle. Fortunately, no one was present in the vehicle during the explosion and fire. However, our family was inside the house attached to the garage where the vehicle explosion/fire took place. I immediately contacted the Fire Department when I discovered the fire, and they quickly disconnected the battery and moved the vehicle from the garage. The vehicle was towed to the INFINITI dealership on Burnet Road in Austin, TX where the vehicle is currently located. My insurance carrier, Progressive, inspected the vehicle and determined it to be a total loss. I contacted the INFINITI corporate investigations team in order to provide them an opportunity to inspect the vehicle and determine the cause of the incident. This representative shirked INFINITI's responsibility for the fire and stated it would take 7 to 9 weeks before an INFINITI representative would inspect the vehicle. I deeply want to learn the root cause of this incident to prevent it from happening again. I am angered and saddened by INFINITI's lack of responsibility or care for this grave danger. My insurance carrier will not pay for a rental car for another 7 to 9 weeks. INFINITI should be able to inspect this car imminently, yet refuses to do so. There were no prior warning signs of any risk of explosion/spontaneous combustion/fire. This risk was never presented to me when purchasing the vehicle. Had it been, I would not have purchased the vehicle. We hope the NHTSA can investigate this issue to prevent it from occurring again and hopefully hold INFINITI accountable

Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.