2014 Infiniti QX60 Complaint Log

The vehicle constantly shudders and almost stalls when in reverse or in low gear. The vehicle seems to not switch properly between the hybrid battery to the engine or vice-versa. The vehicle has a recall from October 2021 and Infiniti has not fixed the recall yet. I feel the vehicle is unsafe. I have emailed and contacted Infiniti to no avail. Infiniti has not remedied this recall in any fashion in almost a year.

Seems like a transmission issue. The vehicle shudders often from a stop or when close to stopping. This was confirmed by an independent service center.

During acceleration between certain speeds particularly 40 mph to 60 mph and above the vehicle begins to shudder or vibrate. This is only when applying power and not when braking, steering, coasting or anything else that might be associated with the Brakes, Suspension, Wheel Bearings, Rotors, Tire/Wheel Balance, Tire Pressure, Constant Velocity Joint, . Likely a CVT Transmission Issue. When applying power sometimes while starting out in traffic it feels like the vehicle is not working or not accelerating in tune with the amount of pressure applied to the throttle.

Driving at highway at about 65 mph last night with almost no cars around us when we (wife and I) heard loud bang above us almost like an explosion. I pulled over safely and found out the sunroof is completely shattered out of the blue. There was no cars or trucks around us and no debris. It just exploded. We were not harmed since the shade was pulled and prevented glass from falling into the inside of the car. Very scary experience

Vehicle stalling has gotten worst since manufacturers remedy was applied a few days ago.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and HEV warning lights illuminated. The contact stated the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with a leaking seal. The contact was informed that the seal needed to be replaced. The vehicle was repaired. The contact stated a month later the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with misfires in the cylinder and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a monetary discount towards the cost of the repair. The failure mileage was approximately 39,000.

2014 NISSAN INFINITI QX60 PURCHASED VEHICLE FROM USED CAR LOT AT 39,865 NOTICED ISSUE AT 63,814 TOOK TO DEALER SHIP AND FOUND TRANSFER ASSEMBLY WAS EMPTY OF FLUID RIGHT FRONT AXLE SHAFT WAS FOUND TO BE SEIZED AND HAD TO BE TORCHED OUT. DEALERSHIP DID NOT CHARGE FOR THIS FAILURE, BUT ALSO WAS TOLD EVERYTHING WAS FIXED THOUGHT THE SHUDDERING WHEN TURNING WAS NORMAL ALSO, THERE HAS NEVER BEEN ANY WARNING OR CHECK ENGINE LIGHTS THAT CAME ON FOR THESE ISSUES ... .......( FOUND OUT THIS IS A COMMON TAIL SIGN OF TRANSMISSION FAILURE AFTER 86,353 AT DEALERSHIP) THE DEALERSHIP DIDN'T EVEN NOTIFY MY OF THIS AT 63,814. THEY SHOULD HAVE LOOKED AT TRANSMISSION SINCE TRANSFER CASE FAILURE? TOOK TO DEALERSHIP 86,353 WAS TOLD TRANSMISSION FAILURE, SLIPPING, SHUDDERING WHEN TURNING VEHICLE.- FOUND ONLINE CLASS ACTION SUIT TODAY , https://considertheconsumer.com/class-action-settlements/nissan-transmission-settlement-over-277-million-for-faulty-transmissions-in-nissan-pathfinder-rogue-infiniti-qx60 http://www.infinitiproblems.com/news/2016/qx60-cvt-lawsuit-nearly-settled/

I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall

Shuttering/jerking of car during attempted acceleration after pulling out into street. Car would not accelerate properly. Could have caused rear end collision.

A few years ago, while in stop and start traffic on a hill, i experienced the hybrid engine and regular engine failure multiple times. Infiniti replaced my transmission. I have yet to recreate the same stop/start situation on a hill but have smelled the same smell of burning while in stop start traffic on a highway. Now infiniti has issues a recall for this very issue. I'm wondering what constitutes a "reasonable time" for infiniti to provide a solution as this is going on 6 months. I'm very concerned that my car is particularly vulnerable to this failure as it has occurred before. Yes, there was a warning that the hybrid system was overheating and then it died not much longer after the warning.

2014 INFINITI QX60. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE DEALER KNOWINGLY SOLD A VEHICLE THAT HAD AN OPEN RECALL, AND DID NOT HAVE A FIX. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE VEHICLE WAS REPAIRED. THE DEALER DECLINED. THE MANUFACTURER WAS CONTACTED.

The contact owns a 2014 Infiniti QX60. The contact received a recall notification for NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Infiniti QX60. The contact stated while driving approximately 65 MPH, she noticed that the headlights were inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight assemblies needed to be replaced due to moisture. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000. Consumer contacted the National Manufacturer Dealership Client Affairs on 04-01-2022 and was told nothing could be done with repairs because of wear and tear.

The contact owns a 2014 Infiniti QX60. The contact’s son stated while driving approximately 65 MPH, the hood inadvertently unlatched and smashed the front windshield. The vehicle was taken to a local mechanic where it was diagnosed with needing the windshield, hood release latch, and cosmetic repairs to the quarter panels. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V033000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 80,000.

CVT have been told by one Infiniti Dealership the the fluids never need to be flushed, changed or filled. Then I hear about the Transfer Differential which I am assuming is the Transfer Case is leaking and that it would need to be replaced entirely along with the rear coupling costing nearly $10K in repair (Estimated $8,500 alone on these two items). I have found online people and even other Infiniti dealerships where these fluids are flushed and refilled regularly of which in discussing with the dealership these findings, they advised they never have to be flushed, but it is recommended through forums and other dealerships of such. In finding more about the history of my car, I have found that it has NEVER had a flush of the Transfer Differential or CVT or other factors of changing fluids. I advised I recently had a burning smell along with grinding. They only say I need to completely change that out. If I have a leak, then that should have been the first directive in fixing the seal (since this is a sealed compartment). I have 3 times where the power wasn't going to the transmission where I almost got into accidents. Thankfully, the other driver's were able to merge or brake as these were primarily city streets. I found a video where a gentleman had the same issue, the CVT was replaced, and the issue only got worse. How is this allowed or possible?

The contact owns a 2014 INFINITI QX60 HYBRID. The contact stated that he received a recall notification for NHTSA Campaign Number: 21V774000 (ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the vehicle would stall inadvertently while driving at various speeds. The contact was unsure whether there were warning lights illuminated and declined to provide additional information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to rent a vehicle out of pocket. A case was opened. The vehicle was not diagnosed or repaired. The approximate failure mileage was unknown. VIN tool confirms parts are not available.

Arrived home, turned off engine while walking away from the car noticed the right front head light was off. after trying a few times to assess the problem, on 1/17/2022 took the car to the service department at South Motor Infiniti dealer (where car is always taken for maintenance). A few hours later, after they did a diagnostic report ($217.00) the Service Rep called us to get authorization to repair, the "BALLAST is fried must replace headlight", (cost $2,541.00 + tax) and recommended to repair the left front head light because it was very likely to fail also, another $2,541.00, we declined to do the work, simply cannot understand how can a light bulb may cost so much, is this logical? or maybe the original part was defective to begin with? Today I called Infiniti Consumer Affairs and they suggested to file a complain with your department, nothing they can do. My car was purchased brand new, Sept 2014, always properly maintained by the dealer, no accidents and driven less than 54,000 miles. I will appreciate if you can help me, any suggestions? Thank you very much,

Transfer case failed. Car does not accelerate properly. Loses acceleration with speed. Confirmed by dealership but have not been reproduced. Transmission was previously. No warnings of the problem. Vehicle was driving fine. No fluid leaks or concerns. Just wheezing noise that was thought to be rotors or brakes. Upon taking it to the dealership because replacement warranty was still effective was informed that transfer case failed at 46000 miles. No warning signs of issue occurring, but wheezing from vehicle.

Turned out it's a bad transmission issue. Nissan/Infiniti will not cover this under warranty, although, it's a known customer experience and concern. I have had to spend too much time/money to take care of this...wish we had NEVER bought this vehicle as it's now become a huge safety-related issue. The vehicle cannot move when you press the gas, it shudders, slips due to the transmission. You just don't have as much control as you would with a typical passenger vehicle FWD or AWD.

A few weeks ago our car was driving with a clunking noise, we took it to the shop and the transfer case was found to have metal shavings in the fluid. Our car only has approximately 81,000 miles on it. Our car was at the Infiniti dealership and they diagnosed the transfer case is going bad as well as the transmission. The car’s transmission has a known history of failure to this make and model and therefore it was still under warranty. This was the fourth time the transmission has been replaced! The technician told me about the transfer case, that it was not abnormal for it to go bad on this make and model of car as well. Please look into others with this car and it has there been similar reports, the repair was near $6000. I just paid and brought the car home today.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not available. The contact had taken the vehicle to a dealer where it was left in their possession; the contact was given a loaner vehicle until the recall could be serviced. Months later, the contact received a call from the dealer that parts were now available and that her vehicle was repaired. Upon return of the vehicle, the contact stated that the original failure persisted and the vehicle was returned to the dealer. Once at the dealer, the vehicle was diagnosed with transmission failure and the contact was given an estimate for the repair. The manufacturer had been notified of the failure and verified that the recall was serviced and no additional assistance was offered. The vehicle was not repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.

I have Infiniti QX60 2014. I was driving with my family from a road trip. The vehicle started to jerk and violently shake when driving about 50 miles per hour. The vehicle almost stopped in the middle of the road. I pulled off and had to driver very slowly with hazard lights on for 40 minutes home. This is a major safety concern for this vehicle.

Purchased my QX60 3 months ago from a used dealership. Today while out of town, car abruptly stopped accelerating. I pushed to safety, let it sit, car began to start moving again. Within a short min, it was right back to shutting off and being stuck in traffic with 4 minor passengers. This is very dangerous and seemingly a more common issue than just me. The day after my wedding…. And I’m towing my car.

I bought a 2014 INFINITI QX60 and after one week, my vehicle started to jerk after resuming from a stop sign or stop light but was just annoying at first. Later that day, the check engine light came on and I took it to auto zone to get the code which displayed "P1715 - Input Pulley Speed Signal" and secondary DTCs were P0776 (Pressure solenoid B performance/stuck off. When I am driving, I cannot make it a mile without having my RPMs skyrocket and my vehicle become inoperable and makes me turn my flashers on and find a place to pull over, shut off my vehicle, and restart it. This repeats over and over and over if I continue to get to the grocery store for essential needs but it is not safe to drive and will for sure cause a collision if it keeps happening. There are so many issues with this make/model and needs to be addressed for the safety of others on the road and myself/children as it is unexpected and very scary.

The vehicle started to make a grinding sound and stopped suddenly in the middle of traffic. There were no warning lamps or other symptoms. Other cars had to abruptly stop and swerve to avoid hitting the rear of my vehicle. I have been informed that this is a known issue with this model of vehicle from Infiniti related to 2014 – 2017 QX60; FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL.

I bought the SUV in 2016 with low milage. As of Sep 2021 the SUV has 79,200 miles on it. Last month I noticed that it didn't seeem to be changing gears when I was driving it and it's making a whistling noise when driving it. I've taken it to two different to have it and they both say that it's the CTV transmission. To replaced the tranmisson would cost over $6000.00. Upon researching online I saw that this seems to be ongoing problem with this SUV. We as consumers should not have to pay out of pocket for a repair that the manufactor is reaponsible for.

Excessive Corrosion and Structural Integrity Failure of Rear Subframe - Rust Through and disintegrated into broken pieces with holes. 2014 - Car only 7 years old, the structural integrity and safety issue of this failure should not occur in this period of time. Dealer quoted $4,600 to fix, and denied it should be covered under warranty

Sunroof exploded while driving. Glass exploded everywhere and could have hit my children in the backseat, as well as my husband and I sitting in the front. No warning signs at all.

Sunroof glass exploded while driving on interstate. Shade was closed so glass did not get inside the car.

Car jerks while changing gears. It sometimes hesitates when you step on the gas and often it feels like it "bangs" into gear when it finally does change. It feels like there is a transmission problem. However there does not appear to be any recalls for this. We've had fluid flushes and changes in an effort to fix the problem but it continues to be an issue.

Sunroof exploded while driving.

The contact owns a 2014 Infiniti QX60. The contact stated while driving at various speeds, the vehicle shuddered while depressing the accelerator. The check engine warning light was illuminated. The vehicle would resume normal driving once the accelerator pedal was released. The contact had taken the vehicle to an independent mechanic where he was informed that the transmission was defective however, the mechanic refused to fix the vehicle. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was unknown.

I was driving my 2014 Infiniti QX60 on the freeway with my son and out of nowhere the QX60 starts shudder and jerking while driving on the freeway. After some back and forth with dealership, was told about the transmission on this model and it needs replacing at $6940 and it is a known issue, but my mileage is over 94K and outside of the Nissan warranty. Consumer would like to withdraw the complaint, problem has been resolved.

My car have a transmission issue it’s jerking,shuldder Infinity should replace qx60 We bought this car and it too much headeach every month I spent at least 2000 fixing this car We should get a refund or they should change the car for anyone that have 2014 qx60 they shouldn’t sell this cars in a USA no more

Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all

TRUCK NOT GOING INTO GEAR OR DRIVING

I NOTICED A SHAKING WHEN CAR WAS RIDING AT 15-25 MPH AND WOULD GO AWAY ONCE I REACHED A HIGHER SPEED. TOOK TO MECHANIC FOR OIL CHANGE AND ASKED TO CHECK. I WAS TOLD TO TAKE TO DEALERSHIP BASED ON CODE THEY WERE GETTING. TOOK CAR TO DEALERSHIP AND WAS TOLD IT WAS A PART OF TRANSMISSION THAT WAS UNDER WARRANTY. THEY ORDERED PART AND WHEN WENT TO DO WORK ANOTHER CODE APPEARED AND I WAS TOLD THEY WERE REPLACING THE ENTIRE TRANSMISSION. THEN I WAS TOLD THE ELECTRONIC REAR COUPLING WAS ALSO REPLACED. ALL WORK UNDER WARRANTY. ON THE WAY HOME FROM DEALERSHIP AFTER REPAIRS COMPLETE THE CAR COMPLETELY DIED ON ME. SHUT DOWN ON MAJOR ROAD- DEAD- NOT EVEN EMERGENCY FLASHERS WOULD WORK. HAD ARE IMMEDIATELY TOWED BACK TO DEALERSHIP. I WAS CALLED THE NEXT DAYS TO SAY IT WAS THE BATTERY. I DIDN'T BELIEVE THAT WAS THE PROBLEM AS THE BATTERY WAS ONLY 2 YEARS OLD. AFTER A CHARGE THE CAR WAS DRIVABLE. I PICKED UP AND DROPPED OFF AT MY MECHANIC. THEY TESTED EVERYTHING- BATTERY COMPLETELY FINE AND THEY COULDN'T FIND ANYTHING WRONG. CAR WAS FINE WHEN THEY DROVE. PICKED UP 2 DAYS AGO AND HAD THE PROBLEM AGAIN TODAY. THE CAR SHUTS DOWN WHEN GOING FROM BREAKS TO GAS AND FROM PARKED TO GAS. I JUST GET A MALFUNCTION ALERT. WHEN CAR LEFT OFF FOR SOMETIME IT 'RECHARGES' AND THEN IS OKAY.

WHILE DRIVING ON HIGHWAY LOSS OF POWER AND TRANSMISSION, FEELS AS THO IT CAN'T SHIFT AND RPMS OR OUT OF WACK. EVEN AFTER THE TRANSMISSION WAS REPLACED LAST WEEK BY INFINITI DUE TO THE RECALL, I'M STILL HAVING THE EXACT SAME PROBLEM.

The contact owns a 2014 Infiniti QX60. The contact stated while driving 10 MPH and going uphill, the vehicle failed to accelerate as needed. The contact stated that after a while, the vehicle accelerated as needed. The vehicle was taken to the dealer and diagnosed with transmission failure. The vehicle was not repaired. The manufacture was contacted and stated that the Extended Warranty had expired and the vehicle could not be repaired under TSB: ITB1501e. The failure mileage was 72,000.

WE ARE EXPERIENCING SHIFTING DELAYS AND GRINDING WHEN ACCELERATING. THE CAR IS SHAKING AT AROUN 30/40 MPH SPEED AND WE HEAR WHISTLING SOUND COMING FROM UNDER THE HOOD WHEN DRIVING. WHEN THE CAR IS RUNNING BUT STATIONARY NO NOISE IS HEARD.

TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEADLAMP ALLOWED MOISTURE TO ENTER INTO THE ENCLOSURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INFINITI OF LYNNWOOD (17305 HWY 99, LYNNWOOD, WA 98037, (425) 409-6274) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE HOWEVER, THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,800. *LN*JB Consumer stated there is no water on driver's side but water is getting inside passenger side.

THE CAR SHUTTERS WHEN IN MOTION AND MAKING A TURN AND OCCASIONALLY WHEN IN REVERSE. I BELIEVE THIS IS A KNOWN ISSUE REF ITB12-072D

I BOUGHT MY INFINTI QX60 USED A LITTLE OVER A YEAR AGO. I WAS SO EXCITED TO FINALLY HAVE A BEAUTIFUL LUXURY CAR WITH EVERYTHING I WANTED AND IT WOULD BE A SAFE AND DEPENDABLE CAR EVEN THO IT WAS USED BECAUSE IT WAS AN 'INFINITI'. ALL OF A SUDDEN, RIGHT AFTER HAVING IT A YEAR, I WENT TO ACCELERATE TO GET ONTO THE HIGHWAY ABC'S IT BOGGED OUT ON ME HALFWAY THRU THE PASS OVER ONTO THE HIGHWAY.. SCARED ME TO DEATH. IT CONTINUED TO BOG IT SEVERAL TIMES AFTER THAT. WE TOOK IT TO MECHANIC TO GET THE DIAGNOSTIC CODE FOR THE ISSUE. WE CALLED THE DEALER WE BOUGHT IT FROM ABCE CONNECTED NISSAN/INFINITY. THE PROBLEM WAS A 'TRANSMISSION SHUTTER' ISSUE WITH THE CVT TRANSMISSION. WE WERE SHOCKED TO FIND THAT MY DREAM CAR HAD A 'RUBBER BAND' TRANSMISSION.. WITH RECALLS ON OTHER YEARS FOR THE SAME TRANSMISSION. I'VE BEEN QUOTED ANYWHERE FROM $6,000-9,000.00. I FEEL SO UPSET AND DEFEATED BY THIS. THE VEHICLE HAD LOW MILES FOR THE YEAR. IF THIS HAD BEEN A ISSUE WITH PREVIOUS YEARS AND OTHER MAKES AND MODELS, WHY WAS THIS YEAR AND MODEL INCLUDED. I AM PRAYING YOU CAN HELP ME WITH THIS..

I WAS DRIVING ON THE INTERSTATE AND MY VEHICLE STARTED ACTING LIKE IT WASN'T CHANGING INTO GEARS. RPM WAS BARELY MOVING. I SUSPECT IT'S THE TRANSMISSION.

TRAVELING ON A SLIGHT INCLINE ON A CITY STREET AT 15 TO 25 MPH THE VEHICLE HAS SEVERE SHUDDERS\STUTTERS\JERKING AND HAS POOR ACCELERATION THAT PREVENTS THE DRIVER FROM MANEUVERING AND AVOIDING OTHER VEHICLES.

TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE

PAINT ON HOOD OF VEHICLE IS CHIPPING OFF. NOTICED AFTER WASHING VEHICLE IN DRIVE THROUGH CAR WASH WHICH INTAILED HIGH PRESSURE WASH.

WHEN THE VEHICLE IS STOPPED ON A MODERATE GRADE HILL IT WILL NOT GO FORWARD WHEN THE ACCELERATOR IS PUSHED. THE MOTOR RPMS INCREASE BUT NO POWER IS TRANSMITTED TO THE WHEELS. THE CAR MUSH BE ALLOWED TO ROLL BACKWARDS BEFORE THE TRANSMISSION ENGAGES AND MOVES THE CAR FORWARD.

IN 2017 INFINITI REPLACE TRANSMISSION FOR SHUDDER AND STALLING ISSUES NOW IN NOVEMBER 2020 STARTING TO HAVE SHUDDERING AND STALLING ISSUES AGAIN ALMOST GOT INTO A MAJOR ACCIDENT CAR STALLED WHILE TRYING TO TURN AT A MAJOR INTERSECTION CAN YOU PLEASE PLEASE LOOK INTO THIS BEFORE SOME GETS SERIOUSLY HURT OR KILLED I'VE SEEN A FEW COMPLAINTS ON LINE AND NO ONE IS ADDRESSING THIS