2019 Infiniti QX60 Complaint Log

COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle would not accelerate when the gas pedal was pressed, creating a dangerous situation where the vehicle could not respond to driver input. This poses a serious safety risk in traffic, highway merging, or emergency evasive situations. Additionally, the failure to start leaves occupants stranded without warning. DEALER CONFIRMATION: The problem has been diagnosed and confirmed by an authorized Infiniti dealer. The dealer determined the cause is timing chain stretching and has quoted $6,500 for repair, which includes timing chain, tensioners, and guides replacement. PRIOR WARNINGS: Approximately one week prior to complete failure, the vehicle began exhibiting a rattling noise from the engine. The check engine light illuminated. Shortly after, the vehicle would not start and would not accelerate when the gas pedal was pressed. KNOWN DEFECT: This is a documented defect. Infiniti Technical Service Bulletin ITB19-027a addresses timing chain-related diagnostic trouble codes on 2017-2024 QX60 vehicles with the VQ35DD engine. The timing chain tensioner and guide failure on VQ-series engines is a well-documented premature wear issue affecting vehicles well before expected service life. At 80,000 miles, this failure is premature and indicative of a design or manufacturing defect, not normal wear. REQUEST: I am requesting NHTSA investigate this safety defect and consider requiring a recall for affected Infiniti QX60 vehicles. Nissan/Infiniti corporate has declined goodwill assistance despite the existence of TSBs acknowledging the issue.

Vehicle shudders on acceleration. 2013-2018 vehicles were recalled. 2019 is doing the same thing.

My 2019 Infiniti QX60 (VIN [XXX] ) experienced a sudden transmission failure at 99,995 miles. The vehicle would no longer shift into gear and became undriveable. The dealer found diagnostic code P2813 – Pressure Control Solenoid G, indicating internal transmission failure. The repair estimate is 8,369.87. This appears to be part of a known pattern of CVT failures affecting Infiniti/Nissan vehicles, including the QX60. Earlier models (2015–2018) had warranty extensions for similar CVT defects. This failure occurred without warning and poses a major safety hazard, as the vehicle could not accelerate or be driven. My wife was pulling out of the parking area after picking up my [XXX] and as soon as she pulled out and shifted it to drive it would not. Ended up with a vehicle almost hitting them, which was a close call. After shifting it back-and-forth it finally went into gear and took it straight to the service center. The service center even said that they had to tow it into the garage because it would not go into gear any longer. I am requesting NHTSA investigate whether this transmission defect affects 2019 and later QX60 models and whether a recall or manufacturer remedy is warranted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Odometer Fraud. The contact purchased a 2019 Infinity QX60. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, on February 25, 2022, the mileage was 59,607. It was later discovered that the mileage on the Title was 116,134. The check engine warning light illuminated, and the vehicle was taken to the dealer. The contact retrieved a Carfax history check, and it showed that on Oct. 4, 2021, the mileage was 52,177. Then, 48 hours later, on Oct. 6, 2021, on the recorded certified checklist, the mileage was 53,854. The information on the Carfax report was before the contact purchased the vehicle. The contact stated that on Oct. 6, 2021, the mileage information was blank on the Carfax report. The dealer was contacted; however, no assistance was provided.

Differential failed and leaking fluid - premature failure. Yes, part will be available, and repair diagnosed by Kendall Inifiniti of Nampa dealership. In process of review by manufacturer district area manager. No warning, no messages, no smells, nada - took auto in for scheduled 60,000 mile service at dealer and provided $4,100 estimate for repair - see attached. Vehicle previously serviced in Feb 2025 at same dealership and drivetrain was reported good without any mention of leak or seal failure. Service rep believes this failed months ago.

My car started making a whining noise and leaking oil simultaneously. After taking it to be looked at, there is a broken seal due in improper assembly on the right side drive shaft. If it remains broken, not fixed, I risk a transmission failure. Multiple "Technical Serve Bulletins" have been released by Infiniti since 2017 (my car is a 2019 and was purchased certified pre-owned), but they will not issue a recall because this isn't considered a safety issue. Losing transmission function on the highway would create a huge safety concern.

My engine has sludge all over it as well as engine bearing shavings despite only having 122k miles and regular oil changes and maintenance.

The Rear right differential side seal failed under 40K miles and car was out of manufacturer warranty and I had to pay to get the seal and bearing replaced. I cannot believe a seal and bearing need to be rep[laced withing 40K miles. I had to replace a seal on the Transfer case last year when the car was still under manufacturer's warranty. My guess is that poor quality of the seals/bearings or improper installation procedures could have led to these early failures and surely warrants an investigation.

The contact owns a 2019 Infiniti QX60. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was drifted to the shoulder of the road where the engine seized. No warning lights were illuminated. The vehicle was started; however, the vehicle failed to start as intended. The vehicle was towed to the dealer where it was diagnosed with alternator failure. The contact was informed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2019 Infiniti QX60. The contact stated while driving approximately 20-25 MPH, the steering wheel locked on six occasions while driving straight or while turning. There was a green EPS warning light that turned on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a claim. The manufacturer scheduled an appointment for an inspection of the vehicle. The failure mileage was approximately 38,400.

Took the vehicle in to the dealership for an oil change and state inspection. They informed us of the front lower control arms bushings are cracked, torn and need to be replaced. The vehicle is 5 years old with 41,000 miles. I asked the dealership why they would be this way and the service writer stated that it is just the quality of the bushings. Why are the bushings that worn on a vehicle that drives 8,000 miles per year, garage kept and all highway miles?

Transfer Case leaking. Resealing of Transfer Case was performed under warranty. The vehicle was under warranty and had only 33,000 Miles. It was rather alarming that such transmission/power train issues showed up at such low mileage.

The contact owns a 2019 Infiniti QX60. The contact stated that while reversing, the back-up camera malfunctioned and a black screen appeared, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V654000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 20,000.

1. I have had my oil changed 3 times this year and there continue to have sludge in the oil and strange noise from engine and I am very uncomfortable and afraid to drive my car. It rides funny and sometime slows on its own. 2. My airbag light has remained on and I was told they need to be replaced Please consider CheckIn for damage engine for recall repair for 2019 QX 60 Thanks

Transmission failure. The CVT transmission did not engage in gear while driving (on the highway!) I was able to drive in "limp mode" to reputable mechanic in the area. The mechanic flushed the CVT fluid, changed the filters and checked all the electronic codes, but the problem persists. The vehicle will require a new transmission or a rebuild.

My vehicle shut down while driving, my safety, the safety of others was very much at risk as the vehicle shut down with no warnings while driving at a very busy time and roads, cars where honking at me, I have not taken the vehicle to the dealer ship as they were just going to run a diagnosis and charge almost $300 dollars for that however I took my vehicle to Auto Zone they checked it briefly for me and found no error codes but this shut down has now happened twice while driving is very scary. The warning lamp that pop while vehicle shut down was FEB warning light along with the battery light.

While driving at approximately 60 mph I heard a loud popping noise. Once I stopped I noticed my sunroof was completely shattered. I was not in traffic and had not gone under any underpasses. This happened all by itself. The car had been inside the garage and my ride was approximately 15-20 minutes.

When a person leans on the door and at least 200lbs of pressure is applied to the driver's door, in drive, the door will open and all the locks in the car will release.

Car just stalls or cuts out and loses power. Dealership says it’s not pulling any codes.

FEB (sensors) display on our Infiniti QX 60 dashboard - this occurred within several months when we received the car. The car was inspected by their Infiniti Repair dealer and was told the problem was solved. It was not and the same issue appeared after several miles of driving. Reported to Consumer Affairs at Infiniti and was informed its an Infiniti Dealer issue. Further electronic defects occurred as I was not able to change gear from Park to Drive. Infiniti towed the car to their Dealer and purportedly they corrected. The same issue continued and placed several more calls to Infiniti Consumer affairs. Was told "we are sorry but we cant help you". Eventually brought this issue up to the highest level at Infiniti to [XXX] - head of Nissan North America. No action yet again - and was called by an assistant and thanked me for bringing it to his attention. informed Infiniti via email to [XXX] that it can be catastrophic at Front sensors are defective and do not function. I have video's and written correspondence to Infiniti. I am available for a Zoom call or can be contacted at [XXX]. Respectfully yours, [XXX] Brooklyn, NY INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Multiple occasions more than I can count loss of power at acceleration then it kangaroos and takes off. No codes multiple trips to the dealer still no codes. The dealer has another vehicle doing the same thing. Seems to be much worse the hotter the weather. It has scared me several times because there has been solution Found because no engine codes.

There has been many problems with the QX60 engine with oil slug and Infinty does not want to repair this problem , even after showing regular oil changes. They want to charge up to $17000 to replace the engine

The contact owns a 2019 Infiniti QX60. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the vehicle while accelerating and the vehicle shuddered. The vehicle was taken to the dealer where it was diagnosed with DTC: P17F1 for Continuously Variable Transmission (CVT) failure. The dealer informed the contact that the CVT transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 119,000.

The contact owns a 2019 Infiniti QX60. The contact stated while driving at 10 MPH and exiting the carwash, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal all the way to the floorboard but it failed to respond. There were no warning lights illuminated. The vehicle drove on a curb and into bushes. The contact engaged the emergency brakes and the vehicle stopped. The contact pumped the brake pedal and it rose back. The contact sustained a headache, bleeding nose, pain on the shoulder and on right knee. The contact sought medical assistance. A police report was not filed. The vehicle was towed to a collision repair. The dealer was notified of the failure and informed the contact that her VIN was not included in NHTSA Campaign Number: 19V807000 (SERVICE BRAKES, HYDRAULIC). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,850.

The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "P" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There were no warning lamps or any other symptoms at all, and my car still has fuel which the dealer can prove. It's extremely dangerous because my car just suddenly has to stop especially it was a snowing day. I got the car tolled to an Infiniti dealer the next day, they ran a check and did a test drive (was not snowing the next day) but they couldn't duplicate the problem, so they cannot fix anything. Contacted Infiniti Cooperate but they said if the dealer couldn't duplicate the problem, they cannot do anything about it.

While driving home from work on the expressway, the FEB indicator came on even though there was no one in front of me for at least 1/4 mile. Then the BCI indicator came on when there was no vehicle behind me. The braking system started to engage for no apparent reason. I previously owned a 2017 QX60 and experienced the same issues. Infiniti could not correct the issue and I was granted a new vehicle under the lemon law. Unfortunately, my current QX60 has too many miles to consider for the lemon law again.

The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief beeping sound, " FEB. Warning. See Owners Manual." A symbol was also lit on the dashboard. This warning remained on until I turned my vehicle off once I arrived home. I have not restarted the vehicle to see if the warning reappears. There have also been at least two instances of the rear sensor going off.

FEBRUARY 3, 2021, I WAS DRIVING HOME TO DALLAS FROM A BUSINESS TRIP IN SAN ANTONIO. MY MOTHER AND DAUGHTER WERE WITH ME. MY DAUGHTER GOT TANGLED IN THE MIDDLE SEATBELT OF THE SECOND ROW. INSTEAD OF THE SEATBELT LOOSENING UP, IT GOT TIGHTER. I HAD NO WAY TO REMOVE IT. I CALLED 911 IN ORDER FOR THEM TO CUT HER OUT. MY DAUGHTER BEGAN TO THROW UP FROM THE COMPRESSION OF THE SEATBELT AROUND HER STOMACH. THE AMBULANCE TEAM CHECKED HER OUT AND SHE IS DOING FINE. THE POLICE DID AN INCIDENT REPORT AND WAS CONCERNED THAT THE SEATBELT DID NOT LOOSEN UP AFTER PULLED OVER TO THE MEDIAN AND PARKED THE CAR. IT GOT TIGHTER AND I COULD NOT PULL IT OFF OF HER.

TL* THE CONTACT OWNS A 2019 INFINITI QX60. THE CONTACT STATED WHILE REVERSING OUT OF A PARKING GARAGE THERE WAS VEHICLE BEHIND THEM, HOWEVER, THE REVERSE CAMERA DID NOT SHOW THE VEHICLE WAS NEARBY, NOR, DID THE VEHICLE'S ALARM SYSTEM INDICATED A VEHICLE WAS NEARBY. THE CONTACT ENDED UP HITTING THE VEHICLE BEHIND THEM ON THE LEFT BUMPER AREA WITH THE REAR OF THEIR VEHICLE. THE CONTACT'S VEHICLE WAS NOT TOWED. THE CONTACT DID NOT RECEIVE ANY INJURIES, NOR, DID THE PERSON IN THE OTHER VEHICLE. NO MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THEIR VEHICLE RECEIVED DAMAGE TO THE REAR OF THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION), HOWEVER, THE VEHICLE HAD NOT BEEN REPAIRED FOR THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

The contact owns a 2019 Infiniti QX60. The contact stated that while driving at various speeds, a warning sensor light would indicate that the Forward Collision Avoidance sensor was turned off. The contact stated that small amounts of road debris had led to the sensor failure. The contact had taken the vehicle to the dealer on multiple occasions where she was instructed to keep the sensors cleaned to avoid further failures. Despite multiple attempts to keep the sensors clean, the failure persisted. The sensor was then repaired under warranty; however, the failure returned. The manufacturer had been notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 20,000. The consumer stated the problem has been resolved.

THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.

TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE THE CONTACT WAS BACKING OUT OF HIS DRIVEWAY, THERE WAS A BLINDSPOT ON THE BACK UP CAMERA AND HE BACKED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE RECENTLY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 450.

TL* THE CONTACT OWNS A 2020 (NA) INFINITI QX60. WHILE IDLING, THE VEHICLE SPONTANEOUSLY ACCELERATED. ADDITIONALLY, THE RPMS INCREASED TO 7,000 FOR 20 SECONDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF WILLIAMSVILLE (8137 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 633-9585), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,000.

TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR 97225, (503) 626-8822) SEVERAL TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER ALSO STATED THAT THE SUN/PANORAMIC ROOF MOTOR AND HEADLINER NEEDED TO BE REPLACED. THE SUN ROOF MOTOR WAS REPAIRED, BUT THE HEADLINER WAS NOT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,500.

The contact owns a 2019 Infiniti QX60. The contact stated while starting the vehicle, the vehicle began to shake abnormally. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer was informed of the failure. The failure mileage was approximately 325.