2026 Infiniti QX60 Complaint Log

Hello, When I originally leased this vehicle I had electrical issues with the radio and also an intermittent rotten egg smell. I have brought my car in for this they said they fixed the radio issue but didn’t smell the smell we were smelling in it. As soon as I got it back the same stuff was happening again. I had brought it back in for service and they said they couldn’t find anything from with it. In October I was at a shopping center and and my car wouldn’t start. I had called they told me service was closing I would need to call for a tow truck I walked home because I needed to get to my son’s football game and picked up the other set of keys walked back and the vehicle started. I know it’s not the keys because the vehicle wouldn’t start with the phone app. Since that day 3 other times the vehicle wouldn’t start but eventually did within a few minutes. Last night as I was leaving the hospital visiting my mom my car wouldn’t open. I tried a few times and then used the app and the app was able to unlock the car doors. This is a brand new 2026 vehicle and I’m not getting help from the service department at the dealership. Can you please advise me on what to do?

We are reporting two safety-related concerns involving a new 2026 INFINITI QX60 Sport. At delivery, a linear abrasion approximately 42 inches in length was present across the front roof panel and was not disclosed prior to sale. When this condition was raised, the dealership dismissed it by text message without performing a physical inspection. At a later date, the dealership applied a coating or protection product over the roof panel despite the presence of visible damage and potential surface contamination. Due to the length, location, and linear nature of the abrasion across a primary roof panel, we are concerned the damage may be consistent with transport-related strap or tie-down contact, raising questions about panel integrity, corrosion protection, and the vehicle’s condition as represented at sale. We are also reporting a child safety equipment concern. The dealership applied a chemical interior or fabric protection product while child safety seats and/or booster seats remained installed in the vehicle. The seats were not removed, and no warning, consent, or disclosure was provided. Child restraint systems are federally regulated safety devices, and chemical exposure — including overspray or vapor — may affect harness webbing, foam, or material performance in a manner not evaluated under FMVSS requirements. We submit these concerns in good faith for NHTSA’s safety review and tracking.