There are 2 stored owner reports matching the engine leading-label group for the 2016 Infiniti QX80 in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 2 of 2 matching reports.
Open the full vehicle complaint log (all categories)RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL THE FREON TO RUN OUT OF THE CAR. MIND YOU THE CAR HAS NOT BEEN IN ANY ACCIDENTS AND YOU CAN HEAR IF YOUR CAR IS IT BY A ROCK AND NONE OF THAT HAS HAPPENED. SOME FAMILY FRIENDS WITH THE SAME CAR HAD THE SAME ISSUE WITH THEIR CAR AND WAS TOLD IT WAS HIT BY A ROCK ALSO. HOW LIKELY IS THAT TO HAPPEN, NEED TO INVESTIGATE INFINITI FOR POOR COOLANT LINES AND CHARGING CUSTOMERS FOR ITEMS THAT SHOULD BE UNDER WARRANTY. WAS TOLD REPAIRS WILL COST $1200 AND CAR IS STILL UNDER WARRANTY WITH LESS THAN 21000 MILES. CALLED INFINITI TO COMPLAIN AS OTHERS HAVE AND WAS ONLY GIVEN A REFERENCE NUMBER AND TO WAIT FOR A CALLBACK. OTHERS HAVE BEEN MADE TO PAY FOR REPAIRS AND THIS IS HAPPENING WAY TOO OFTEN AND INFINITI NEEDS TO STEP UP AND OWN THEIR DEFECTIVE PART AND STOP PASSING THE EXPENSE ON TO CUSTOMERS. SHAME ON THEM. POOR CUSTOMER SERVICE AND CUSTOMER RELATIONS.
WHILE IN MOTION ON A HIGHWAY ON THE WAY TO OUR SUMMER VACATION, OUR BRAND NEW INFINITI QX80 STARTED SMOKING FROM UNDER THE HOOD AND THE AIR CONDITIONER WENT OUT. AFTER HAVING THE CAR TOWED BACK TO THE DEALERSHIP (AND GETTING A TAXI TO TAKE US TO A RENTAL CAR PLACE) WE WERE TOLD THAT THE VEHICLE HAD COME FROM THE FACTORY WITH AN OIL COOLER WATER HOSE THAT WAS 2 INCHES LONGER THAN STANDARD, CAUSING THE HOSE TO RUB AGAINST THE COOLING FAN BLADE AND SEVERING IT CAUSING ALL COOLANT TO LEAK. INFINITI WILL NOT REIMBURSE US FOR RENTAL CAR COSTS, DESPITE THE CAUSE BEING FACTORY DEFECT. *TR
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.