2018 Jaguar F-PACE Electrical System Problems

The contact owns a 2018 Jaguar E-Pace. The contact stated that while the vehicle was turned off, the front hazard lights were still blinking. The contact's wife opened the driver's door and there was smoke inside the cabin of the vehicle. The contact stated that the smoke odor was coming from the cabin of the vehicle. The contact inspected the vehicle, and the battery was disconnected. The contact stated that the A/C unit, and the heated front seats failed to operate as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the integrated climate control module and switch pack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,900.

I am writing to formally express my frustration and disappointment regarding the complete lack of support I have received from Jaguar Land Rover North America following a devastating incident involving my 2018 Jaguar F-PACE (VIN: [XXX]). In January 2024, while driving my vehicle, it suddenly caught fire. This fire was caused by an issue that was the subject of a recall. My vehicle was scheduled to be serviced for this very recall just days later, but it did not make it to the appointment because it was completely destroyed. The fire department responded to the scene, conducted an investigation, and filed an official report, which I am prepared to provide for your review. After the incident, I reached out to Jaguar Land Rover North America, expecting assistance in addressing a fire that was clearly caused by a known defect. Instead, I was met with outright dismissiveness and disrespect. Executive Judianne Di Leo, in particular, showed a complete lack of concern, scolding me for copying other JLR executives on emails, refusing to help, and failing to direct me to anyone who could. During multiple phone conversations, I explained the severity of the situation, including the fact that I have developed asthma, breathing issues, and severe anxiety attacks as a result of the explosion. She dismissed my concerns and even laughed at me during one call before telling me to "get a lawyer." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

vehicle caught fire while driving

Car doors would not open from the outside of the vehicle and would not respond to the key fob’s signal either. The only way to get into my vehicle was to in climb through the trunk – which is a major safety concern. This first occurred on Janurary 13, 2023, and the dealership has been unable to resolve the issue since then, despite multiple attempts to do so.

TOO MANY WARNING LIGHTS COMES ON TRIANGLE WARNING LIGHT TRACTION WARNING LIGHT STABILITY CONTROL NOT AVAILABLE DRIVE WITH CARE JAGUAR DEALER DON'T KNOW WHAT TO DO DON'T KNOW HOW TO REPAIR I LEASED FEB 2018 (1ST 2 MONTHS WAS OK) HOWEVER MAY, JUNE & AS OF TODAY 07/25/2018 ITS BACK TO THE DEALERSHIP WITH SAME REPAIR FOR THE 6TH TIME - THEY KEEP STATING THEY CORRECTED BUT SAME WARNING LIGHTS KEEPS COMING ON, AFTER THE 5TH TIME ATTEMPTED REPAIR FOR LOOSE WIRING HARNESS CONNECTOR, I REPORTED ENGINE SHUTS OFF ON HIGHWAY (INTERMITTENTLY) ALL THE WARNING LIGHTS COMES ON WHEN DRIVING TOO. THIS SHOULD BE A SAFETY RECALL BEFORE SOMEONE GETS KILL

TL* THE CONTACT OWNS A 2018 JAGUAR F-PACE. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN SEIZED AND CAUSED THE BACKUP CAMERA TO BECOME INOPERABLE WHILE THE VEHICLE WAS IN THE REVERSE POSITION. WHILE THE VEHICLE WAS IN MOTION, THE FAILURE CAUSED ALL OF THE LIGHTS ON THE INSTRUMENT PANEL TO TURN OFF. THE VEHICLE WAS TAKEN TO JAGUAR MORRIS COUNTY (275 MAIN ST, MADISON, NEW JERSEY 07940, (973) 377-0240) WHERE A SOFTWARE UPDATE WAS PERFORMED. THE VEHICLE WAS TAKEN TO JAGUAR FREEPORT (146 WEST SUNRISE HIGHWAY, FREEPORT, NEW YORK 11520, (516) 771-9700) AND THE BATTERY WAS DISCONNECTED FROM THE ELECTRICAL SYSTEM. IN ADDITION, THE DEALER PERFORMED A HARD RESET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REPLACED THE VEHICLE TWICE, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. THE VIN WAS NOT AVAILABLE.