2020 Jaguar F-TYPE Complaint Log

Unexpectedly, The power steering went out on my 2020 Jaguar F-Type while driving. The power steering assistance reduced light came on in my dashboard. I'm being told by Hennessy Jaguar in Atlanta that even though my car has a little over 30k miles VIN # [XXX] , it's going to need a new Power Steering Rack. The cost for this repair is going to be over 6k. This is not acceptable, and this repair or replacement should not be necessary so soon as the life expectancy is much longer than 5 years.  I am reaching out for help since being unsuccesful for Jaguar to cover this repair even though it is past the warranty period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed, and is it available for inspection upon request? The following component failures occurred in my 2020 Jaguar F-PACE (VIN [XXX] ): Electrical System – Driver-side wiring harness short circuits near the footwell, disabling door locks/window controls. Cooling System – Bleed pipe and expansion tank coolant leaks triggering low-fluid warnings. Battery System – Energy control module failure causing recurrent low-battery alerts. Braking System – Front/rear linings worn to 3mm/2mm, below SAE J866 safety thresholds. The vehicle remains available for NHTSA inspection at your request. How was your safety or the safety of others put at risk? Electrical: Exposed wiring poses fire hazards (violating FMVSS 305), while inoperative door controls risk occupant entrapment (FMVSS 208). Brakes: Worn linings impair stopping distances (FMVSS 135), increasing collision risks. Cooling: Repeated coolant loss risks sudden engine overheating and highway breakdowns. Has the problem been reproduced or confirmed by a dealer or independent service center? Jaguar-certified technicians at authorized dealerships confirmed the electrical, cooling, and battery failures during repairs in October-November 2024. The brake wear was documented but deemed "within tolerance" despite sub-spec measurements. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Only Jaguar’s manufacturer-authorized dealers inspected the vehicle. No police, insurance, or third-party assessments occurred. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the issues were preceded by multiple warning messages, including "low battery charge" warnings related to the electrical system, a low coolant warning due to the cooling system failure, and an SOS system limited notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2020 JAGUAR F TYPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V167000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO JAGUAR RIVERSIDE (8051 AUTO DR, RIVERSIDE, CA 92504) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.