2008 Jaguar S-Type Complaint Log

The contact owns a 2008 Jaguar S-Type. The contact stated while driving 35MPH, there was debris on the roadway, which caused a blowout of the front passenger’s side tire. The contact then pulled over on the side of the highway and attempted to change the tire; however, the contact was unable to remove the lug nuts. As a result of the lug nut failure, the wrench provided with the vehicle became inoperable. The contact drove the vehicle with the flat tire back to the residence. The vehicle was taken to an independent mechanic who diagnosed the vehicle with having poorly designed lug nuts. The vehicle was not repaired but was driven back to the residence. The contact's son who is an independent mechanic was able to bring a special machine needed to remove the lug nuts and repaired the vehicle. The manufacturer was made aware of the failure and informed the contact that the failure was a known issue. The manufacturer also advised the contact to bring the vehicle to the nearest dealer which was 60 miles away from the residence for the service. The failure mileage was approximately 49,620.

Jaguar land Rover has discontinued importation of Jaguar and related OEM parts. PT.Jeff Car Care order all four wheel rotors for 49345 miles and stated "rotors shot" Also ordered and then returned from PARTSGEEK for $293 but had also to return due to 326mm spec parts. $75.00 shop time was charged to place vehicle on lift twice remove one wheel and calibre only twice to find rotors called for 326mm were to large. Call JLR and they called Huntington JLR who wanted to charge $850 for 300mm rear, who stated correct OEM rotor size is not 326mm but front 305mm which US JLR warehouse is completely sold out no more being imported , but has rear 300mm available. A tough NAPA Pt. Jeff Store order a 4 set but have to measure rotors . NYS INSPECTION WILL FAIL BRAKES but a lung cancer at [XXX] of age who need my Jaguar to go to hospital and doctors does not want to have NYS INSPECTION STICKER RED REMOVED by shop under NYS DOT law and be ticketed for failure to have Jaguar NYS Inspected only to be told I need brakes but JLR does not nor other OEM have the front vented 305mm rotors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 5/8/23 called JLR NA on transmission issues fault codes C0003A(abs) P0500 and PO721 gear box and speed sensors. They recommended not to drive and have towed and connected to JLR road side, but $225 to closest JLR dealer, so called back and JLR recommended Jaguar Plus and T&S Auto Clinic, locally. Plus does not do transmissions, so T&S called for tow $105.Open case on 5/9/23 #[XXX] and told T&S don't proceed with shop work, until we came in and authorized. Issue with them , no receipts , no written estimates that were requested. Here is issue: CLUNK in automatic PRND . Yellow check engine, abs and instrument displays"abs fault" "gear box" " output shaft" and many others. However if the DSC is disabled, like on heavy snow; and slowly shift P R N D then J shift to 2,3,4,5 no CLUNK just normal bumps in and out N. No speed issues my husband says. But I am 77 and have lung cancer and cannot work it without the D automatic . Many emails and calls to JLR who set up appointments with JLR dealers 25-50 miles away. All say they have to run diagnosis for two hours, $500 non- refundable fee, even though the instrument two green displays give most of the faults keep flashing. Transmission shop day have cheap ABS RR changed , and scheduled, some report that cures all faults, since JLR software get confused , revs engine, upshifts, down shifts and CLUNK. Solution: Husband says start engine, let idle down ,warn up, press DSC off, ease from P to R and you hear shift , then stop in N and the slowly D, the immediately in J shifter go through 5,4,3,2 keep foot on brake at all times. Result no CLUNK, but small normal bumps.(Keeps lock in gear, no down shifts Two JLR dealers say OOS and TCM internal new $14,000 or one said $4,200 plus labor warrantee 1 year. JLR refuses build sheet(Tranny s/n) ECU versions, any assistance on poor ECU software and fault code management on board I, a cancer survivor have difficulty follow my husband steeps and in fear of driving S type Jaguar! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

ACCIDENT CAUSING DEATH WITH THE REAR BRAKES ENGAGING WITH THE CAR IN MOTION, WITHOUT ANY WARNING LIGHTS, ETC. THAT HAS POTENTIALLY LEAD TO LOSS OF CONTROL AT SPEED. ELECTRIC PARKING BRAKE WHICH IS TOO SHORT AND APPLIES THE REAR BRAKES WHENEVER THE CAR SUSPENSION COMPRESSES DUE TO CARRYING LARGE LOAD OF REAR PASSENGERS. THE PRIOR SYMPTOMS ARE THE REAR PADS WHICH WEAR OUT EARLY, AND DESPITE THIS BEING A KNOWN ISSUE JAGUAR HAS NOT ACKNOWLEDGED THE PROBLEM. ASSOCIATED POOR FUEL CONSUMPTION DUE TO THE PERMANENTLY DRAGGING REAR BRAKES WAS IDENTIFIED IN PRIOR DEALER INSPECTIONS. UPDATED 10/06/17 *BF UPDATED 9/7/18*JB*DT*JB

TL* THE CONTACT OWNS CONTINENTAL CONTITRAC LOW PROFILE TIRES, SIZE P245/40/R18 ON A 2008 JAGUAR S-TYPE. THE CONTACT STATED THAT DURING A ROUTINE INSPECTION THE TECHNICIAN CONCLUDED THAT THE TIRES HAD BLISTERS ON THE SIDEWALL; THEREFORE, IT FAILED THE STATE INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE DOT AND THE VEHICLE IDENTIFICATION NUMBER WERE UNAVAILABLE. THE TIRES HAVE NOT BEEN REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 17,000.

TL* THE CONTACT OWNS A 2008 JAGUAR S-TYPE. WHILE DRIVING VARIOUS SPEEDS, THE SUSPENSION MADE A LOUD CLICKING AND RATTLING NOISE COMING FROM BOTH FRONT TIRES. IN ADDITION, THE GEAR BOX WITHIN THE VEHICLE WAS FAULTY AND THE "GEAR BOX" WARNING INDICATOR ILLUMINATED AND FALSELY REPORTED THAT THE TRUNK WAS OPEN ON SEVERAL OCCASIONS. GALPIN JAGUAR (15500 ROSCOE BLVD, VAN NUYS, CALIFORNIA, 91406, (818) 894-3800) REPLACED THE LOWER AND UPPER CONTROL ARMS IN THE VEHICLE IN 2009. THE CONTACT STATED THAT THE FAILURE RECURRED AND THAT THE LOWER AND UPPER CONTROL ARMS WERE REPLACED ON SEVERAL OCCASIONS BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 9,500. *TT CONSUMER STATED THE DEALER SOLD A CAR THAT WAS USED AS A NEW CAR IT HAD ONLY 585 MILES. UPDATED 2/1/19*JB

BOUGHT A NEW JAGUAR S-TYPE IN 2001. ON 8/9/04 WITH 10723 MILES THE TRANSMISSION FAILED AND WAS REPLACEMENT. ON 12/29/06 TOOK CAR IN BECAUSE OF TRANSMISSION ISSUES (27302 MILES). I WAS TOLD THE CAR WAS OPERATING WITHIN SPECS. ON 7/7/07 TOOK CAR IN AGAIN WITH COMPLAINT REGARDING TRANSMISSION (32625 MILES) AND AGAIN WAS TOLD THE CARS TRANSMISSION WAS OPERATING WITHIN SPECS. ON APRIL 17, 2009 WHILE DRIVING, THE TRANSMISSION FAILED, AND CAR WENT INTO LIMP MODE. CAR WAS TOWED. THE JAGUAR REPAIR SHOP STATED THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED (AT ~45,000 MILES, NOTE THAT THIS IS ONLY 35,000 MILES AFTER FIRST REPLACEMENT). *TR

JAGUAR X TYPE TRANNY FAILING... HOW LONG BEFORE IT FAILS IN FRONT OF A TRACTOR TRAILER ?? *TR

ON JAN. 21 2009, A SPONTANEOUS FIRE BEGAN IN THE ENGINE OF THE CAR. IT HAD JUST BEEN TO THE DEALER JAN.6-9 2009. THE FIRE CAUSED A COMPLETE DESTRUCTION OF THE VEHICLE. *TR

I WAS READY TO PARK, I HADN'T EVEN HAD A CHANCE TO TAKE OFF SEAT BELT OR TURN OFF IGNITION WHEN THERE WAS A SUDDEN ACCELERATION. CAR TOOK OFF LIKE A BAT OUT OF HELL. STEPPED ON BRAKE, CAR WOULD NOT STOP. FINALLY IT STOPPED AT EMBANKMENT WITH THE HELP OF A CHAMISA TREE. CAR WAS TAKEN TO ONLY JAGUAR REPAIR IN NEW MEXICO, THAT BEING MELLOY JAGUAR IN ALBUQUERQUE. IT WAS TAKEN THERE TWICE, THE ASSESSMENT NO PROBLEM WITH CAR; NO CODES COULD RELATE TO SUDDEN ACCELERATION, BLAME WAS ON ME, WITH MELLOY STATING IT COULD HAVE BEEN ME STEPPING ON GAS AND BRAKE AT SAME TIME. LAME EXCUSE, I SHOULD HAVE HAD THE CODE MACHINE ON ME; I HAVE DRIVEN FOR OVER THIRTY EIGHT YEARS AND HAVE NEVER HAD A PROBLEM WITH SUDDEN ACCELERATION. MY MOTHER WAS WITH ME WHEN THIS HAPPENED. IT WAS A MIRACLE THAT WE WERE NOT HURT. THIS CAR WAS PURCHASED IN NOVEMBER OF 2006, IT WAS A USED CAR. CAR HAD APPROXIMATELY 25,500 MILES. FROM THE TIME WE PURCHASED VEHICLE, WE HAD PUT APPROXIMATELY 11,000 MILES IN A YEAR WHEN CAR STARTED ACTING UP. THIS SUMMER, CAR, WHEN STOPPED, STARTED TO TAKE OFF ON IT'S OWN. CAR IN FRONT OF ME STOPPED IT. DAUGHTER WAS WITH ME. HUSBAND ALSO HAD AN INCIDENT. AFTER EVERYTHING I'VE READ WITH NHTSA, I AM OF THE BELIEF THAT THIS WILL NOT BE SOLVED, BUT RATHER BLAMED ON HUMAN ERROR. EVENTHOUGH, I BELIEVE THAT THIS WILL BE THE CONCLUSION, I BELIEVE, WITH CLEAR CONSCIENCE THAT I TRIED TO SAVE LIVES. ON ONE LAST NOTE, I HAVE LEARNED THAT WHEN YOU THINK THAT THERE IS A PROBLEM, TRY TO BRING A SOLUTION. I THINK THE MAIN PROBLEM IS WITH THE CRUISE CONTROL WHICH IS ALSO LINKED TO THE THROTTLE POSITION SENSOR. I THINK THE PROBLEM IS WITH THE COMPUTER TELLING VEHICLE TO OPEN AT FULL THROTTLE WHEN THE VEHICLE IS AT FULL STOP. THIS CAN JUST HAPPEN RANDOMLY. *TR