2015 Jaguar XJ Complaint Log

The contact owns a 2015 Jaguar XJ. The contact stated that while driving at approximately 50 MPH, the steering wheel unexpectedly seized with no warning lights illuminated. The contact stated that as a result of the failure, the vehicle hydroplaned and collided with a jersey wall. The contact sustained back and neck injuries; however, no medical treatment was received. A police report was filed. The contact also stated that none of the air bag deployed during the incident. The vehicle was not towed, and the contact was able to drive the vehicle home with a police escort. The following day, the contact inspected the vehicle and stated that the left side of the steering was movable, but the right side was inoperable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000. The VIN was not available.

Tire size 275/40/ZR 19. Unexpected tire wear. Have replaced twice in one year. Each set lasting about 5k miles. Current set lost air without puncture. All tread gone. verified proper inflation and appropriate driving style on AWD vehicle. Front tires are different size and appear to have held up better. Last incident led to flat tire and the need to change to spare on the side of a highway

MY 2015 JAGUAR XJ , WHICH WAS IN PARK GEAR - WITH ENGINE RUNNING, STARTED ROLLING BACK ON THE DRIVEWAY IN A DANGEROUS AND UNEXPLAINED FASHION AND ALMOST HIT MY KIDS AND I. THERE WAS NO-ONE IN THE CAR, AND I WAS ABLE TO BRING THE CAR TO A STOP BY JUMPING IN AND SLAMMING THE BRAKES. THE CAR WAS ROLLING, NOT SLIDING. THE SURVEILLANCE CAMERA CAUGHT THIS SCARY MOMENT AND YOU CAN VIEW THAT AT THE LINK BELOW HTTPS://DRIVE.GOOGLE.COM/FILE/D/1_NFUQM9JZBIFLLVDKF7-H5YU2OD6OO0F/VIEW?USP=DRIVESDK

TL* THE CONTACT OWNS A 2015 JAGUAR XJ. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 20 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 50-60 MPH. THE CONTACT STATED THE DRIVER APPLIED THE BRAKES HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE. THE DRIVER KEPT THE BRAKE PEDAL DEPRESSED UNTIL THE VEHICLE FINALLY CAME TO A STOP. THE CONTACT WAS UNSURE IF THERE WERE ANY WARNING LIGHTS ILLUMINATED. THE CONTACT HAD NOT CONTACTED THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,900.

I WAS CALMLY DRIVING SLOWER THAN 35 MPH ON A CITY STREET WHEN THE CAR SUDDENLY SLOWED DOWN AND STOPPED RESPONDING TO THE ACCELERATOR PEDAL. WHEN I TRIED TO STEP ON THE GAS I HEARD A BIG EXPLOSION-LIKE SOUND. THEN ALL OF A SUDDEN THE CAR ACCELERATED TO WHAT SEEMS LIKE OVER 100 MPH AND THE BREAKS DID NOT WORK DESPITE ME PRESSING THE BREAKS SEVERAL TIMES. I SHOT INTO 3 CARS AHEAD OF ME THAT WERE AT THE RED LIGHT. THE OTHER CARS RECEIVED SUBSTANTIAL DAMAGE; I SAW THAT OTHERS WERE INJURED. MY CAR WAS COMPLETELY DAMAGED/CRUSHED IN THE FRONT AND A FIRE HAD BROKEN OUT. THE AIRBAGS HAD DEPLOYED AND I WAS PRETTY MUCH PINNED TO THE SEAT. I HAD BOUGHT THE CAR FROM THE DEALER BRAND NEW AND HAD IT REGULARLY SERVICED AND MAINTAINED. I WAS THE ONLY DRIVER AND IT HAD ONLY 30000 MILES OVER 3 YRS.

ON SATURDAY, FEBRUARY 9, 2019, AT ABOUT 5.45 P.M. I WAS DRIVING MY VEHICLE WITH MY WIFE AS THE FRONT SEAT PASSENGER. THE DRIVING CONDITIONS WERE GOOD AND WE BOTH HAD OUR SEAT BELTS ON. THERE WERE NO DISTRACTIONS IN THE CAR. I JUST GOT OFF THE WESTBOUND 118 FREEWAY AT THE SOUTHBOUND TOPANGA CANYON BLVD. OFF RAMP. I TURNED LEFT AND BROUGHT MY CAR TO A COMPLETE STOP AS THERE WERE OTHER CARS IN THE OUTER LANE (CLOSEST TO THE CURB.) THE CAR ROLLED FORWARD BY A COUPLE OF FEET DESPITE MY RIGHT FOOT BEING ON THE BRAKE PEDAL. MY WIFE ASKED WHAT WAS HAPPENING AND I REMARKED THAT THE BRAKES WERE NOT WORKING. THERE WAS AT THIS STAGE A GAP OF ABOUT FIVE FEET BETWEEN MY CAR AND THE ONE IN FRONT. I PRESSED THE BRAKE PEDAL HARDER AND THE VEHICLE, INSTEAD OF STOPPING, WENT INTO SUDDEN ACCELERATION. SOMEHOW THE CAR VEERED INTO THE INNER LANE (CLOSEST TO THE CENTER DIVIDER LINE) AND HIT A HONDA TRUCK ON ITS RIGHT SIDE NEAR THE FRONT DOOR AFTER IT HAD SPUN HAVING BEEN STRUCK BY ANOTHER VEHICLE. 4 CARS, INCLUDING MINE, WERE INVOLVED IN THE CRASH. MY CAR'S AIRBAGS DID NOT DEPLOY AND THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE CAR, PARTICULARLY ON THE LEFT SIDE. THE CAR WAS TOWED TO AN AUTO SHOP AND THE CASE REPORTED TO THE POLICE AND MY TRIPLE A INSURANCE COMPANY. I ALSO REPORTED IT TO JAGUAR CORPORATE BUT DID NOT GET MUCH HELP FROM THEM. I AM WAITING TO HEAR FROM MY INSURANCE COMPANY REGARDING THE DISPOSITION OF THE VEHICLE, BUT FEEL JAGUAR HAS TO TAKE ITS SHARE OF THE LIABILITY. PLEASE ADVICE ME ON MY COURSE OF FUTURE ACTION. PLEASE ALSO INVESTIGATE THIS MECHANICAL AND ELECTRONIC FAILURE IN THE VEHICLE.

EARLY ONE MORNING WE FOUND OUR CAR ENGULFED IN FLAMES. FIRE APPARENTLY STARTED IN TRUNK AREA, WHERE BATTERY IS CONTAINED. THE CAR HAD NOT BEEN DRIVEN THAT DAY. FIRE 'INVESTIGATION' REVEALED NOTHING. CAR WAS A TOTAL LOSS. THIS MODEL HAD A RECALL THAT WAS SUPPOSEDLY FIXED 5 WEEKS PRIOR TO MY CAR BEING MANUFACTURED. I DON'T BELIEVE IT IS TRULY FIXED. NO ONE--NOT INSURANCE, JAGUAR OR DOT HERE SEEMS TO CARE A CAR BURST INTO FLAME AND WAS A 100K LOSS! IT WAS COMPLETELY DESTROYED. I FEEL THIS IS DANGEROUS FOR OTHER 2015 XJL SUPERCHARGED OWNERS. IF I'D BEEN DRIVING, I COULD HAVE EASILY PERISHED OR CAUSED A MAJOR INCIDENT ON A HIGHWAY INVOLVING OTHERS.