2014 Jeep Cherokee Complaint Log

WHILE DRIVING ENGINE SHUT OFF WITHOUT WARNING, SPEED GOES TO 0MPH, LOW BATTERY WARNING POP UP AND WANT ME TO SHIFT TO P AND DESIRED GEAR. TURNED IT OFF AND ON NOTHING HAPPENS. TRY IT FEW TIMES AND NOTHING. WAITED FOR 3-5 MIN TURNED IT ON, AND IT RUNS NORMAL WITH ENGINE LIGHT ON. AFTER ABOUT 100FT IT STALL AGAIN. TRY THE PROCESS BEFORE AND IT GOES NORMAL AGAIN. CAR STALLED TWICE A DAY. FIRST STALL HAPPENED FEW DAYS AGO. VEHICLE WAS IN MOTION ON A CITY STREET.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACTED STATED WHILE AT A STOP SIGN, THE VEHICLE SUDDENLY STALLED. THE CONTACT HAD TO PUT THE VEHICLE IN PARK IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL CHANGE WAS NOT PERFORMED AT A 1,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.00. THE VIN WAS NOT AVAILABLE. UPDATED 05/18/16*LJ *TR

DRIVING 30 MPH WHEN WARNING LIGHTS & SIGNALS FLASH ON DASH. CAR QUITS ACCELERATING; SPEED FALLS TO ZERO WHILE MY FOOT WAS ON THE GAS. TRANSMISSION REVVING; CAR GOING NOWHERE. I COAST TO THE SIDE OF THE ROAD. I TRY TO MOVE THE GEAR SHIFT TO REVERSE OR DRIVE. NOTHING. TURN OFF ENGINE. RESTARTED VEHICLE. "SERVICE TRANSMISSION" APPEARED ON DASH. CHECK ENGINE LIGHT CAME ON. WAITED ON SIDE OF ROAD TO BE TOWED TO DEALERSHIP. SPOKE TO DEALERSHIP THE NEXT BUSINESS DAY. TOLD THEM WHAT HAPPENED. SERVICE TECH SAID, "SO IT WAS LIKE IT SHIFTED INTO NEUTRAL?" I THOUGHT ABOUT IT FOR A MINUTE AND SAID, "YES, IT WAS LIKE THAT, BUT I NEVER TOUCHED A THING." THEN I ASKED, "HAVE YOU EVER HEARD OF THAT HAPPENING BEFORE?" SERVICE TECH REPLIED, "NOPE. NEVER."

ON SEVERAL OCCASIONS, OUR JEEP CHEROKEE HAS BEGUN TO "WOBBLE" SEVERELY WHILE BEING FLAT TOWED BEHIND OUR MOTORHOME. THIS OCCURRED THREE TIMES ON A RECENT 2,000 MILE TRIP. THE "WOBBLE" IS SO SEVERE THAT WE HAVE TO BRING THE MOTORHOME TO A COMPLETE STOP BEFORE THE CAR BEGINS TO TRACK NORMALLY. WE HAVE HAD IT HAPPEN WHEN WE RAN OVER A PARTICULARLY ROUGH EXPANSION JOINT ON THE INTERSTATE. GOING FROM 65 MPH TO A COMPLETE STOP ON A BUSY INTERSTATE IS EXTREMELY DANGEROUS. ANOTHER EXAMPLE OF IT BEING VERY DANGEROUS IS WHEN THE "WOBBLE", OCCURS WHEN WE ARE IN A CONSTRUCTION ZONE WHERE THERE ARE ROUGH ROADS. COMING TO A COMPLETE STOP IN HEAVY TRAFFIC IN A CONSTRUCTION ZONE ALSO CREATES A SITUATION THAT CAN CAUSE AN ACCIDENT. WE PULL THE JEEP BEHIND A 40' 2013 NEWMAR DUTCH STAR. OUR TOW BAR IS A BLUE OX AVAIL 10,000 LB TOW BAR. WE KEEP THE MOTORHOME AND TOW BAR IN GOOD CONDITION AND I DON'T BELIEVE OUR EQUIPMENT IS THE CAUSE OF THE "WOBBLE". WE HAVE CONTACTED JEEP ON TWO OCCASIONS AND HAVE BEEN TOLD THEY ARE AWARE OF THE SITUATION AND THAT THEY HAVE A "FIX" FOR IT. I HAVE TRIED TO PROCURE THE "FIX" FROM JEEP BUT I HAVE BEEN UNABLE TO DO SO. I AM ASKING NHTSA TO FORCE JEEP TO IMMEDIATELY RELEASE THE "FIX" FOR THE WOBBLE ISSUE IMMEDIATELY AT NO CHARGE . MY WIFE AND I ARE LEAVING ON TWO TRIPS, ONE THE LAST OF APRIL AND ONE IN THE MIDDLE OF MAY THAT WILL TOTAL NEARLY 10,000 MILES. WE WANT TO GET THE REPAIR COMPLETED PRIOR TO OUR LEAVING DUE TO THE SAFETY CONCERNS. JEEP WAS MADE AWARE OF THIS BY THE FAMILY MOTORCOACH ASSOCIATION SEVERAL MONTHS AGO AND REPORTED THE PROBLEM IN THEIR JANUARY 2016 MAGAZINE. I FEEL JEEP HAS HAD AMPLE TIME TO PREPARE AND DISTRIBUTE INFORMATION AND PARTS TO REPAIR THIS PROBLEM.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE TRANSMISSION EXHIBITED EXTREME HESITATION AND JERKED FORWARD. THE VEHICLE STALLED WITHOUT WARNING. THERE WERE MULTIPLE ATTEMPTS BEFORE THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER REPLACED THE TRANSMISSION AND THE FAILURE RECURRED THE SAME DAY. THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

HAVE NOT HAD AN ISSUE YET, BUT AM CONCERNED THERE MAY BE. I'VE HAD PROBLEMS WITH THE SHIFTING/STALLING/ENGINE HESITATION/TRANSMISSION ISSUES OF MY CAR SINCE I PURCHASED IT ON 2/19/16, WITH ONLY 15,300 (APPROX) MILES ON IT. DOES FINE ON THE HIGHWAY, BUT ALL KINDS OF PROBLEMS IN TOWN. THE DEALERSHIP IS TELLING ME THERE IS NOTHING THAT CAN BE DONE UNTIL CHRYSLER CORP FINISHES THE COMPUTER UPDATE TO REPAIR ALL THIS. WANTED THIS SAFETY ISSUE OUT THERE, IN CASE SOMETHING DOES HAPPEN. VERY FRUSTRATING!

THIS VEHICLE'S TRANSMISSION SLIPS IN AND OUT OF GEAR WITHOUT WARNING. THIS CAUSES THE CAR TO "JERK" AT ANY GIVEN TIME. IT SOMETIMES HAPPENS AS I AM ACCELERATING, BUT ALSO HAPPENS AS I SLOW DOWN SO THERE IS NO DEFINITE ACTION THAT IS BEING PERFORMED TO CAUSE THIS PROBLEM.

WHILE DRIVING ON A MAJOR HIGHWAY ALL OF THE DASH WARNING LIGHTS STARTED GOING OFF AND THE DISPLAY SAID, "SERVICE TRANMISSION" THE CAR BEGAN TO DECELERATE ON THE HIGHWAY IN TRAFFIC AND WOULD NOT PICK UP SPEED. I IMMEDIATELY PULLED OVER AND PUT THE CAR IN PARK. WHEN I WOULD SWITCH IT BACK TO DRIVE THE CAR WOULD JERK VERY ROUGHLY. I IMMEDIATELY CALLED THE DEALER AND THEY SAID TO BRING IT IN. I HAD TO DRIVE WITH IT STUCK IN ONE SPEED TO THE DEALERSHIP. I FEEL THIS IS A HUGE SAFETY CONCERN SINE I WAS ON A MAJOR HIGHWAY.

TAKADA RECALL TRANSMISSION SHIFTS HARD IN 1 -3 GEARS, HESITATES ON ACCELERATION, STAYS IN LOW GEAR ON STEEP INCLINE, DROPS INTO NEUTRAL UNCONTROLLED AND LUNGES CAR FORWARD WHEN SHIFTING THROUGH FIRST THREE GEARS.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE VALVE WIRING BODY HARNESS AND TRANSAXLE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS BROUGHT BACK TO THE DEALER WHERE UPDATES WERE DONE TO THE TRANSMISSION AND POWER TRAIN CONTROL MODULES, BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

MY 2014 JEEP CHEROKEES ENGINE WILL COMPLETELY TURN OFF WHEN TRYING TO SHIFT FROM FIRST TO SECOND GEAR. THIS IS ALARMING BECAUSE I'M ALMOST ALWAYS DRIVING WITH A ONE YEAR OLD IN THE BACKSEAT AND WHEN AT A STOP LIGHT OR STOP SIGN THE CAR WILL JUST NOT ACCELERATE WHEN THE GAS IS PRESSED AND THEN UNEXPECTEDLY JUST STAY IDLE. BECAUSE I AM ALREADY AT A STOPPED POSITION I HAVE NO TRACTION TO MOVE THE CAR TO THE SIDE OF THE ROAD AND THE CAR IS LEFT STRANDED WHERE I STOPPED. I HAVE ALSO EXPERIENCED A NOTICEABLE JERKING MOTION WHEN TRAVELING AT HIGH SPEEDS AND ITS SHIFTING AT HIGHER GEARS.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER AN UNKNOWN MANUFACTURERS RECALL, THE ACCELERATED PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE LOST POWER HOWEVER, THE RADIO REMAINED ACTIVATED. THE VEHICLE WAS POWERED OFF AND RESTARTED TWICE AND THE VEHICLE WAS ABLE TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT PROVIDED.

TRANSMISSION ACTING ERRATICALLY. THE TRANSMISSION WILL SHIFT HARD INTO 2ND AND 3RD GEAR. WHEN COMING TO A STOP IT WILL DOWNSHIFT IN A ROUGH MANNER. WHEN PUTTING THE VEHICLE INTO DRIVE THE TRANSMISSION WILL BANG INTO 1ST GEAR. WHEN HIGHWAY DRIVING ON A FLAT SURFACE THE TRANSMISSION WILL SHIFT BETWEEN GEARS FOR NO REASON. IT WILL NEVER NO INTO 9TH GEAR. THERE IS ALSO A GREAT DEAL OF TORQUE STEER WHEN ACCELERATING.

ON THREE SEPARATE DATES OVER THE LAST YEAR WHILE DRIVING ON THE HIGHWAY MY CHEROKEE HAS LOST TRANSMISSION DRIVE POWER TO THE WHEELS ALTHOUGH THE ENGINE REMAINS RUNNING. THIS HAS CREATED VERY DANGEROUS SITUATIONS INVOLVING TRUCKS AND OTHER TRAFFIC BEHIND ME WHEN I HAVE LOST POWER AND NEED TO MAKE MY WAY TO THE BREAKDOWN LANE. THE FIRST TWO OCCURRENCES HAPPENED ABOUT A YEAR AGO AND JEEP REPLACED THE TRANSMISSION CONTROL MODULE AFTER MUCH WRANGLING WITH THEM. THE THIRD INCIDENT HAPPENED YESTERDAY AND I AM TRYING TO GET JEEP TO PROMPTLY ADDRESS THIS ISSUE BUT JEEP SERVICE IS POOR. THIS IS A RECURRING PROBLEM WITH THIS TRANSMISSION THAT PRODUCES AN EXTREMELY DANGEROUS SITUATION FOR THE DRIVER AND THOSE AROUND THEM.

THE TRANSMISSION REPEATEDLY AND UNEXPECTEDLY GOES INTO WHAT FEELS LIKE NEUTRAL, THEN SLAMS BACK INTO WHATEVER GEAR IT FEELS LIKE. SOMETIMES A HIGHER GEAR, SOMETIMES A LOWER GEAR. AS WE LIVE IN UPSTATE NY TRAVEL ON SNOW OR ICE COVERED ROADS CAN BE FREQUENT. WHEN IT HAS DECIDED TO SUDDENLY DOWNSHIFT ITSELF WE HAVE BEEN SENT SLIDING TWICE INTO THE ONCOMING LANE WITH NO WARNING, THANKFULLY NO TRAFFIC WAS COMING TOWARDS US AT THE TIME. THIS PROBLEM STARTED SOON AFTER THE PURCHASE. THE DEALER HAS SINCE DONE 3 "TRANSMISSION ECM UPGRADES" BUT NO CHANGE. IT IS NOW SCHEDULED FOR THE 4TH TIME. I HAVE LOST FAITH IN THE VEHICLE AS WHEN I GO ONLINE I FIND MANY OTHERS WITH THE PROBLEM. OBVIOSLY WE OWNERS NEED YOUR HELP BEFORE WE GET KILLED IN THESE VEHICLES.

I WAS STOPPED AT A RED LIGHT NEAR A SHOPPING CENTER AND I WENT TO TURN RIGHT AND MY JEEP WOULD NOT GO SO I PRESSED A LITTLE BIT FURTHER ON THE GAS PEDAL AND IT TOOK OFF ALMOST LIKE A LUNGE WITH JERKY MOVEMENT. THIS SAME THING HAPPENED WHEN I WAS STOPPED AT A RED LIGHT FROM THE SHOPPING CENTER ENTERING A BUSY CITY 4 LANE STREET GOING STRAIGHT THROUGH THE INTERSECTION AND WHEN THE LIGHT TURNED GREEN MY JEEP WOULDN'T GO AT FIRST THEN I PRESSED A BIT FURTHER ON THE GAS PEDAL AND IT LUNGED FORWARD. GOOD THING THERE WAS NOT A CAR IN FRONT OF ME! THIS HAS HAPPENED PLENTY OF TIMES AND WE HAVE ONLY HAD THIS VEHICLE FOR ABOUT 2.5 MONTHS. IT IS NOW GETTING SCARY FOR ME TO DRIVE KNOWING THAT IF IT LUNGES WHEN IT SHOULDN'T I COULD BE IN AN ACCIDENT. SO THIS IS WHY I AM FILING A COMPLAINT.

SOMETIMES THE LIFT GATE COMES DOWN ON YOUR HEAD. THIS HAPPENS RANDOMLY AND IS NOT CAUSED BY PUSHING THE LIFT GATE BUTTON. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS.

WHILE FLAT TOWING THE JEEP BEHIND OUR TIFFIN MOTOR HOME WE EXPERIENCED SEVERE SIDE TO SIDE ROCKING IN THE RV. HAD TO COME TO A COMPLETE STOP ON INTERSTATE. WE JUST RECEIVED A NOTICE OF AN ADDENDUM TO OWNERS MANUAL CONCERNING A WIRING KIT TO BE INSTALLED. WE CONSIDER THIS A REAL SAFETY ISSUE BUT JEEP DOES NOT. PLEASE ADVISE AS WE THOUGHT THE PROBLEM WAS THE MOTOR HOME BUT IT APPEARS TO BE THE JEEP CHEROKEE.

VEHICLE STALLS SOMETIMES AROUND 20MPH. STALLS WHEN FOOT IS LEFT OFF THE GAS.

TRANSMISSION SHIFTING ISSUES AT LOW SPEED. HARD SHIFTING FROM REVERSE TO DRIVE. HARD SHIFTING FROM PARK TO ANY OTHER GEAR. RECENT "CLUNKING" IN TRANSMISSION WHEN SHIFTING WITH SEVERAL IP LIGHTS ON. THIS WILL HAPPEN FROM TIME TO TIME. DEALER SUPPORTS SW RE-FLASH, BUT AT THIS TIME NO EFFECT.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND THE VALVE BODY AND PARKING BRAKE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO ADDITIONAL TIMES. ON ANOTHER OCCASION, THE HEADLIGHTS BECAME INOPERABLE AND THE "HEAD LAMP OUT" WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING 15 MPH, THE AUTOMATIC POWER LOCKS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR; HOWEVER, THE SPECIFICS OF THE REPAIR WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. ..UPDATED 10/13/16 *BF *JS *TR

THE CAR STALLS WHEN PRESSING ON THE GAS THEN JOLTS INTO GEAR MAKING IT FEEL AND SOUND LIKE I'VE BEEN HIT FROM BEHIND, IT IS SLOW TO ACCELERATE AT TIMES AND OTHER TIMES IT ACCELERATES EXTREMELY FASTER WHEN I LIGHTLY PUSH THE GAS, IT WILL ALSO DECELERATE AT TIMES WHEN TRYING TO ACCELERATE, THE ELECTRICAL WILL FLASH ALL THE SIGNALS AND TELL ME TO SERVICE THE TRANSMISSION AFTER I FILL MY TANK MOSTLY AND THE CAR WILL SHUT OFF WHEN I STOP AT A LIGHT AND JERK UNTIL INPUT IT IN PARK AND TURN IT OFF WHILE SITTING IN TRAFFIC. THE CONTROLS TO THE LIFT GATE DO NOT ALWAYS WORK WHEN PRESSED INSIDE OF THE VEHICLE. THE CHECK ENGINE LIGHT IS CONSTANTLY ON WHEN I TOOK IT TO THE DEALER THE DIAGNOSTIC SAID IT WAS A SENSOR AND VALVE BUT THE DEALER KEPT THE CAR FOR A WEEK AND ONLY CHANGED THE OIL WHICH WAS NOT NEEDED AND SHUT THE LIGHT OFF ONLY FOR IT TO COME BACK ON ONE DAY AFTER I HAD TO DEMAND THEY FIX MY CAR OR GIVE IT BACK BECAUSE THEY WERE JUST HOLDING IT ON THE LOT, THE SUSPENSION AND SHOCKS ARE OFF THEY KEEP WEARING MY TIRES AND THE BUTTON FOR THE SHIFT GEAR FELL OFF WHILE I WAS ATTEMPTING TO PUT THE CAR IN GEAR WHICH IS AN OBVIOUS DEFECT

I TOOK MY JEEP IN TO AUTONATION JEEP IN LITTLETON COLORADO WHERE I BOUGHT IT; AFTER ABOUT A YEAR OF FIGHTING WITH THE SERVICE MANAGER "JUSTINE", AND SERVICE ADVISOR KEITH!! 5 SAFETY RECALLS, AND NOW IN JANUARY OF 2016 I THOUGHT FINALLY THEY COMPLETED IT!! ALSO REPLACED THE PCV UNIT IN THE TRANSFER CASE! LEAKING; SO NOW I TRIED USING THE SNOW MODE AFTER I HAD THE JEEP BACK AND IT DOES NOT ENGAGE! I CAN FEEL THAT IT DOESN'T! I GOT STUCK IN THE SNOW ON THE FREEWAY, AND WAS IN THE MIDDLE OF THE STREET I HAD TO DIG OUT, AND SLIDING AROUND! I HAVE CALLED THE SERVICE ADVISOR KEITH, SERVICE MANAGER DAVE AND THE GENERAL MANAGER STEVE! AND THEY ARE IGNORING ME AND NOT CALLING ME BACK! I KNOW HOW MY JEEP OPERATES IN THE SNOW MODE AND IT IS A AWD IT MADE IT IN THE SNOW GOOD BEFORE THEY REPLACED THE PCV UNIT. THEY APPARENTLY DON'T CARE ABOUT THE SAFETY OF CUSTOMERS OR OTHER PEOPLE ON THE HIGHWAYS, BECAUSE SOMEONE COULD OF PLOWED INTO ME, BECAUSE THE PART THEY REPLACED IS EVIDENTLY DEFECTIVE. AND I ALSO CALLED CHRYSLERS CORPORATE HOTLINE AND NOTHING HAS BEEN RESOLVED! THIS IS A DANGEROUS JEEP AND SHOULD BE REPAIRED,

THE CAR HAS HAD ROUGH SHIFTING BETWEEN GEARS 1-2 AND 2-3 SINCE I PICKED IT UP. I HAD A RECALL PERFORMED THAT STATED "THE TRANSMISSION CONTROL MODULE (TCM) AND POWERTRAIN CONTROL MODULE (PCM) SOFTWARE IN YOUR VEHICLE REQUIRES AN UPDATE THAT WILL HELP PREVENT POTENTIAL DURABILITY ISSUES WITH THE TRANSMISSION." THIS RECALL TOOK AWAY THE ABILITY FOR THE VEHICLE TO DOWNSHIFT TO 2ND GEAR ON ITS OWN TO REDUCE WEAR ON A FAULTY PART IN THE TRANSMISSION. NOW WHEN I NEED TO ACCELERATE AFTER BRAKING INTO THE 2ND GEAR SPEED RANGE MY CAR HAS TO TAKE TIME TO DECIDE HOW IT WANTS TO SHIFT AND IT IS ENTIRELY UNPREDICTABLE. SOMETIMES IT THROWS INTO 1ST AND SPINS THE TIRES AND OTHER TIMES I GET A DEAD PEDAL WITH A DELAY BEFORE I GET ANY ACCELERATION. THIS PUTS ME IN DANGEROUS SITUATIONS WHEN I'M TRYING TO MERGE INTO TRAFFIC AND JEEP HAS REFUSED TO OFFER A REAL FIX TO THE ISSUE. THE RESPONSE FROM CORPORATE TO MY DEALERSHIP IS THAT IT IS "OPERATING AS DESIGNED." THIS IS A DANGEROUS WORKAROUND BY A COMPANY THAT REFUSES TO OFFER A TRUE FIX TO THE PROBLEM AND I HAVE NO WHERE ELSE TO TURN FOR HELP OTHER THAN THE NHTSA.

TRANSMISSION SHIFTS POORLY. WHEN STARTING MAY NOT START MOVING WHEN GAS PEDAL PUSHED. MAKES YOU VERY NERVOUS ON STARTING AT A STOP TO MERGE INTO TRAFFIC AS IT DOES NOT MOVE AT FIRST. SOMETIMES AFTER A STOP IT HAS NOT SHIFTED DOWN TO FIRST SO WHEN YOU START THE TRANSMISSION SHIFTS HARD INTO FIRST AND SPINS WHEELS. SHIFTS HARD BETWEEN SECOND AND THIRD AND SECOND AND FIRST.

TRANSMISSION FAILURE WHILE DRIVING. CAR FAILED TO ACCELERATE WHILE ON A CITY STREET, TRANSMISSION AND PARKING LIGHT CAME ON. WHEN CAR WAS ABLE TO BE RE-STARTED, LOUD "CLUNK" SOUND OCCURRED WHEN GEARS SHIFTED. CAR HAD TO BE TOWED TO DEALERSHIP. FEAR FOR SAFETY OF ME AND MY TWO CHILDREN TO DRIVE CAR AND HAVE TRANSMISSION FAIL AND CAR STALL WHILE ON THE ROAD. AFTER RESEARCHING AND READING SIMILAR INCIDENTS THAT HAVE OCCURRED TO COUNTLESS OTHERS OVER A TWO YEAR PERIOD, IT IS APPALLING THAT NOTHING HAS BEEN DONE TO WARN CUSTOMERS OF THE DEADLY DANGERS OF THIS CAR OR THAT A RECALL OR BUYOUT HAS NOT HAPPENED. MANY OF US ARE NOW STUCK WITH THESE DANGEROUS VEHICLES WITH NO RECOURSE AS OF YET.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE WHILE DRIVING AT 25 MPH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

ON 2 SEPERATE OCCASIONS IN THE PAST MONTH, VEHICLE IS DRIVING STRAIGHT ON THE HIGHWAY JUST FINE WHEN THE VEHICLE UNEXPECTEDLY LOSES POWER (DOES NOT STALL, SIMPLY WILL NOT MAINTAIN SPEED, UNTIL VEHICLE FINALLY COASTS TO A STOP AS THE MOMENTUM FADES). TRANSMISSION LIGHT & OTHER LIGHTS ILLUMINATE, FINALLY THE SERVICE ENGINE LIGHT REMAINS LIT. AFTER A PROLONGED RESTING OF THE VEHICLE (TYPICALLY 15 MINUTES OR MORE) THE VEHICLE THEN BECOMES ABLE TO MOVE AGAIN, BUT MUST ACCELERATE VERY SLOWLY AT FIRST. EVENTUALLY VEHICLE CAN RESUME NORMAL SPEED. VERY DANGEROUS AS VEHICLE LOSES ABILITY TO MOVE DURING CROWDED RUSH HOUR TRAFFIC!

VEHICLE SEEMS TO HAVE TRANSMISSION PROBLEMS. IT HAS BEEN AT THE DEALERSHIP SEVERAL TIMES NOW DUE TO SHIFTING PROBLEMS AND LOOSING POWER WHILE ON THE FREEWAY. THE RPM'S SEEM TO GO VERY HIGH AND THEN DROP TO 0 WITH NO WARNING. VEHICLE STALLS OUT AND THUS FAR FCA HAS HAD NO RESOLUTION. THIS IS A SERIOUS SAFETY ISSUE AS IT CAN OCCUR WHILE YOUR ACCELERATING TO ENTER THE FREEWAY OR WHILE PASSING ANOTHER VEHICLE. ALSO A DANGER OF LOOSING POWER AT AN INCONVENIENT MOMENT AND POTENTIALLY CAUSING A CRASH FROM THE REAR. PROBLEM HAS BEEN ONGOING SINCE DECEMBER OF 2015 WITH NO SOLUTION AS OF THE END OF JANUARY 2016.

AT 15,000 MILES MY JEEP STARTED TO SHIFT HARD, AND GET STUCK IN LOW GEARS WHEN TRYING TO ACCELERATE. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT IN FOR REPAIRS, AFTER A WEEK IN THE SHOP, I TRIED TO DRIVE IT HOME, DIDN'T EVEN GET IT HOME BEFORE CHECK ENGINE LIGHT WAS BACK ON AND IT WAS BACK IN THE SHOP NOW NEEDING A NEW TRANSMISSION.

WHILE DRIVING ON A BUSY HIGHWAY AT AROUND 40 MPH, MY 2014 JEEP CHEROKEE SUDDENLY STOPPED ACCELERATING. A MESSAGE DISPLAYED ON THE DASHBOARD SAYING "TRANSMISSION NEEDS SERVICE" WITH THE CHECK ENGINE LIGHT, PARKING BRAKE LIGHT AND THE TRACTION CONTROL LIGHT ALL COMING ON AT THE SAME TIME. WE WERE ABLE TO COAST OFF THE HIGHWAY AND INTO A GAS STATION PARKING LOT. I AM VERY SURPRISED WE DID NOT GET HIT FROM BEHIND! WE HAVE HAD PRIOR ISSUES WITH THE TRANSMISSION SUCH AS HARD SHIFTING AND SUDDEN ACCELERATION WITH INCREASINGLY HIGH RPMS WHILE THE CAR WAS COMING TO A STOP. WE TOOK THE CAR IN TO HAVE THE TRANSMISSION SERVICED BUT THE DEALERSHIP SERVICE DEPARTMENT COULD NOT RECREATED THE ISSUE AND SAID THERE WERE NO PROBLEMS, THE BEST THEY COULD DO WAS TO REPROGRAM THE TRANSMISSION. NEEDLESS TO SAY THE REPROGRAM DID NOT FIX THE PROBLEM. AFTER LOOKING FURTHER INTO THIS ISSUE, I HAVE FOUND SEVERAL COMPLAINTS FROM OTHER OWNERS WITH THE SAME EXACT ISSUE.

DRIVE ABOUT 37689 MILES. INSERTED KEY TO RUN, NOTHING HAPPENED, TURNED IT OFF, TURNED IT BACK TO RUN, IT POWER UP BUT ENGINE LIGHT POP OUT, TRANSMISSION FAILURE, TCM INTERNAL FAILURE CODE P1634. TURNED IT OFF, WAITED FOR HALF HOUR, TURNED IT ON, POWER RUN NORMAL WITH A LOT OF NOISE, ENGINE LIGHT STILL ON. SHIFT IT TO DRIVE AND IT GOES BACKWARD, THEN SHIFT IT TO PARK, CRANKING NOISE UNDER THE CAR. MESSAGED TRANSMISSION SERVICE, PARK BRAKE SERVICE AND ESC DISABLED/OFF. TURNED IT OFF AGAIN. WAITED FOR FEW MINUTES TURNED IT ON, ENGINE LIGHT STILL ON, SHIFT IT DRIVE, PUSH THE PEDAL (GAS) DOESN'T GO, ABOUT 3 SECONDS LATER IT DRIVE NORMALLY. EVERY TIME SHIFT TO DRIVE HAVE TO WAIT FEW SEC TO GO.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MAJOR ISSUES WITH THE 9 SPEED TRANSMISSION. VEHICLE JUMPS, BANGS AND LURCHES FORWARD WHEN COMING TO A STOP. IT ALSO LUNGES FORWARD WHEN LIGHTLY TAPPING THE GAS. ALSO EXPERIENCING ISSUES WITH THE LOWER GEARS (1-4). EXTREMELY ROUGH SHIFTS BETWEEN (1-4). I BROUGHT IT IN FOR SERVICE SEVERAL TIMES AND AS PER THE SERVICE DIRECTOR, "VEHICLE SHIFTING AS DESIGN INTENT". BACK IN JAN 2016, I PULL THE JEEP OUT OF THE DRIVEWAY AND TRY TO PUT IT IN DRIVE AND GIVE IT GAS, IT WOULD NOT MOVE. SEEMED LIKE IT WAS IN A HIGHER GEAR (4 OR 5) INSTEAD OF 1ST GREAT. I TURNED THE VEHICLE OFF, WAITED A FEW MINUTES AND THEN BACK ON. THE CHECK ENGINE LIGHT WAS ON AND I WAS ABLE TO ATLEAST DRIVE IT TO PICK UP MY KID AT THE BUS STOP BUT IT WAS RUNNING EXTREMELY ROUGH. I BROUGHT IT IN FOR SERVICE AND THEY SAID IT'S NOT THE TRANS BUT THEY DID REPLACE A CAMSHAFT SENSOR. STILL EXPERIENCING ISSUES WITH THE SHIFTS AFTER REPLACING THE SENSOR. JUST THIS PAST WEEK THE VEHICLE STOPPED DRIVING WHILE MY WIFE AND 2 KIDS WERE DRIVING ON A MAJOR HIGHWAY IN NJ. THE JEEP WAS STILL RUNNING, AC WAS ON, ALL THE LIGHTS LIT UP ON THE DASHBOARD AND THE POWER STEERING ALSO STOPPED WORKING. LUCKILY, MY WIFE WAS ABLE TO MUSCLE THE CAR ONTO THE SHOULDER. WE CALLED SERVICE DEPT AND THEY SENT A TOW TRUCK. THE DRIVER GOES TO PUT IT IN REVERSE AND IT GOES FORWARD, NOT ONCE BUT TWICE! THIS IS AN EXTREMELY DANGEROUS VEHICLE! ANY HELP IS GREATLY APPRECIATED!

MY VEHICLE HAS HAD CONTINUOUS ISSUES OF JERKING/MISSING GEARS WHEN IT SHIFTS, WHEN I TOOK TO BE CHECKED I WAS TOLD IT WAS A KNOWN PROBLEM WITH THIS VEHICLE AND THERE WAS NOTHING THAT COULD BE DONE UNTIL THE ENGINE BLOWS UP. I WAS NOT NOTIFIED OF ANY SORT OF ISSUES WHEN I BOUGHT THE VEHICLE NEW. I HAVE ALSO NOW HAD CONTINUOUS PROBLEMS WITH MY VEHICLE NOT STARTING FROM BEING STATIONARY, MULTIPLE TIMES IT HAS NOT STARTED AFTER BEING OFF FOR A PERIOD OF TIME, IE 24 HOURS, BUT ALSO NUMEROUS TIMES MY VEHICLE HAS SHUT OFF WHILE IN MOTION, I WAS DRIVING DOWN THE ROAD AND MY VEHICLE JUST SHUT OFF COMPLETELY, NO LIGHTS, NO GAS, NO RADIO ETC. I WAS LUCKILY ON THE SIDE OF A NON-BUSY ROAD AT THAT TIME ABOUT TO TURN ONTO A MAIN ROAD. I HAD BOTH MY CHILDREN IN THE VEHICLE WITH ME. I WAS UNABLE TO START MY VEHICLE FROM THIS NOW STATIONARY POSITION FOR APPROX. 15 MINUTES I SAT IDLE IN THE ROAD WITH MY CHILDREN IN THE CAR. ANOTHER TIME MY VEHICLE SHUT OFF WHILE I WAS DRIVING IN A BUSY INTERSECTION MY CAR SHUT OFF AS I WAS TURNING AND I WAS ALMOST T-BONED MY VEHICLE STARTED UP AFTER TRYING A FEW TIMES AND I WAS ABLE TO GET OUT OF THE ROAD WAY. ONCE I WAS PARKED IN A PARKING LOT TO COLLECT MYSELF, MY VEHICLE WOULD NOT START AGAIN. IT TOOK APPROX. 4 TIMES TRYING TO START IT AGAIN. I HAVE CONTACTED THE DEALERSHIP AGAIN AND WILL BE TAKING IT BACK, TO BE CHECKED. WHEN I TOOK IT TO THEM THE FIRST TIME FOR IT TO BE CHECKED AS TO WHY IT SHUT OFF AND THEY COULD ONLY COME UP WITH THAT IT WAS LOW ON OIL, THEY DID AN OIL CHANGE AND SAID NOTHING WAS WRONG WITH MY VEHICLE, WHICH CLEARLY THE OIL WASN'T THE PROBLEM BECAUSE IT HAS ONLY BEEN ABOUT 400 MILES SINCE THE OIL CHANGE.

THE TRANSMISSION IS VERY JERKY. THE RPM'S INCREASE WHEN FOOT IS NOT ON GAS PEDAL. FEELS LIKE THE TRANSMISSION IS SLIPPING. THE CAR LURCHES FORWARD WHEN STOPPED.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MECHANIC WAS UNABLE TO LOCATE OR DUPLICATE THE FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED FOR THE REAR END DAMAGE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 03/09/16*LJ *CN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT STOPPED AT A TRAFFIC LIGHT. WHEN SHE ATTEMPTED TO MAKE A RIGHT TURN, THE VEHICLE STOPPED AND A "PUT GEAR IN PARK" MESSAGE APPEARED. THE VEHICLE WAS TURNED OFF AND WAS ABLE TO BE RESTARTED AFTER A FEW MINUTES. THE VEHICLE JERKED, BUT THE CONTACT WAS ABLE TO DRIVE HOME. THE FAILURE RECURRED THE NEXT DAY WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY). THE FAILURE MILEAGE WAS 26,000.

I STARTED MY CAR WITH PUSH BUTTON IGNITION AND IT IMMEDIATELY ACCELERATED TO 4000 RPM AND STAYED AT THAT SPEED FOR OVER 20 MINUTES. DURING THAT TIME, I WAS UNABLE TO TURN THE CAR OFF AND COULD NOT SHIFT THE CAR. WHEN THE ENGINE FINALLY RETURNED TO A NORMAL IDLE SPEED, I COULD SHIFT THE CAR BUT COULD NOT ACCELERATE THE ENGINE. I WOULD PRESS THE GAS PEDAL AND NOTHING HAPPENED...THE ENGINE REMAINED RUNNING AT IDLE. I CALLED TO HAVE IT TOWED TO THE DEALER AND AFTER IT SAT FOR AN HOUR OR SO , IT WAS ABLE TO BE DRIVEN ON TO THE FLATBED TRUCK. THE CHECK ENGINE LIGHT WAS ON. AFTER 5 DAYS, THE SERVICE MANAGER CALLED AND SAID THAT THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. THE CHECK ENGINE LIGHT WAS NOT ON AND THERE WERE NO CODES INDICATING A PROBLEM. THEY DID NOTHING TO FIND OR ADDRESS THIS PROBLEM AND I'M CONCERNED THAT IT COULD HAPPEN AGAIN WHILE I'M DRIVING THE CAR. I AM ALSO CONCERNED THAT THE ENGINE COULD HAVE BEEN DAMAGED BY RUNNING CONTINUALLY AT 4OOO RPM FOR OVER 20 MINUTES.. I WOULD ASSUME THAT THIS EVENT WAS CAUSED BY A SOFTWARE PROBLEM, SO I AM CONFIDENT THAT IT WILL REOCCUR. FRNKLY, I AM AFRAID TO DRIVE THIS CAR.

ELECTRIC POWER STEERING FAILED SUDDENLY. A COMPLETE LOSS OF POWER STEERING AND STEERING WARNING LIGHT ON THE DASH OCCURRED SIMULTANEOUSLY WHILE DRIVING ON THE HIGHWAY. AFTER STOPPING THE VEHICLE, TURNING OFF THE ENGINE, OPENING THE DOOR TO POWER OFF THE ELECTRONICS, AND RESTARTING THE VEHICLE, THE POWER STEERING SEEMED TO WORK PROPERLY AND THE STEERING WARNING LIGHT ON THE DASH WAS GONE. THE SAME ISSUE OCCURRED TWO ADDITIONAL TIMES WHILE ON A ROAD TRIP AWAY FROM HOME WITH MY FAMILY AT BOTH LOW SPEED AND HIGH SPEED. IT OCCURRED ONCE MORE WHILE MAKING A LEFT TURN OUT OF A PARKING LOT, WHICH CAUSED ME TO NARROWLY MISS HITTING A POLICE OFFICER WHO WAS DIRECTING TRAFFIC, BEFORE I WAS ABLE TO DROP THE VEHICLE OFF AT A DEALERSHIP. AT LOW SPEEDS, IT WAS VERY DIFFICULT TO STEER THE VEHICLE AND IMPOSSIBLE TO TURN AT A LOW ENOUGH RADIUS TO PARK OR MAKE A RIGHT TURN INTO OR OUT OF TRAFFIC. I CONSIDER MYSELF TO BE A VERY STRONG PERSON AND I WAS REQUIRED TO USE A TREMENDOUS AMOUNT OF FORCE USING BOTH HANDS TO CONTROL THE VEHICLE WHILE THE POWER STEERING WAS OUT. IT FELT LIKE I WAS GOING TO BREAK THE STEERING WHEEL OR BEND THE STEERING COLUMN JUST TRYING TO MAKE A RIGHT HAND TURN OUT OF TRAFFIC ON A CITY STREET. I HAVE HAD EXPERIENCE DRIVING WITHOUT HYDRAULIC POWER STEERING IN OLDER VEHICLES, AND I KNOW THAT I WAS REQUIRED TO USE TWO TO THREE TIMES MORE FORCE IN THIS INSTANCE. THE DEALERSHIP TOLD ME THE ELECTRIC POWER STEERING RACK WAS THE CAUSE OF THE VEHICLE'S ISSUE. THIS FAILURE, WHICH OCCURRED EACH TIME WITHOUT WARNING, HAS CAUSED ME TO FEEL UNEASY ABOUT DRIVING THE VEHICLE, ESPECIALLY WITH MY WIFE AND INFANT SON IN THE CAR. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP FOR REPAIR AND HAS BEEN WAITING TO RECEIVE THE NECESSARY REPLACEMENT PART FOR SEVERAL WEEKS. I HAVE BEEN TOLD THAT THE REPLACEMENT ELECTRIC POWER STEERING RACK IS ON BACKORDER.

FIRST - VEHICLE WOULD SHIFT INTO PARK AND I COULD NOT TURN IT OFF. WHEN SHIFTING INTO REVERSE, THE CAR WOULD NOT MOVE. I HAD TO HAVE IT TOWED INTO THE DEALER. SECOND - WHILE DRIVING ON THE EXPRESSWAY, THE VEHICLE GAVE 5-6 BEEPS AND INFORMATION PANEL SAID, "RESTART VEHICLE AND SERVICE TRANSMISSION." THE CAR STOPPED MOVING FORWARD WHEN PRESSING THE GAS. SHIFTING INTO PARK (TO RESTART THE VEHICLE) THE CAR VIBRATED AND JUMPED. RESTARTED THE VEHICLE, THE TRANSMISSION LIGHT WAS ON, MESSAGE SAYS SERVICE TRANSMISSION, TRACTION CONTROL LIGHT ON, AND THE D(RIVE) LIGHT WAS BLINKING. THIRD - ALL OF THE ABOVE AGAIN, EXCEPT EVERYONE ON THE EXPRESSWAY WAS MOVING AT 65-70 MILES PER HOUR, AND MY CAR STOPPED IN THE THIRD LANE. THIS SEEMS TO HAPPEN WHEN THE VEHICLE IS MOVING AND IT IS GETTING VERY DANGEROUS FOR ME AND OTHER DRIVERS.

TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING THE VEHICLE AT AN UNKNOWN SPEED, THE VEHICLE VEERED TO THE LEFT WHEN THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT. AS A RESULT, THE VEHICLE CRASHED INTO A FIELD AND CAUGHT FIRE. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND RIGHT LEG THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 27,000.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY VEHICLE HAS HAD HARD SHIFTING EVER SINCE I PURCHASED IT BRAND NEW IN 2014. THERE'S A SLIGHT DELAY WHEN ACCELERATING WHICH MAKES IT VERY DANGEROUS TO TURN INTO ONCOMING TRAFFIC. IN JANUARY OF 2016, MY VEHICLE ACTUALLY STOPPED ON ME WHILE MAKING A RIGHT HAND TURN WHEN TAKING MY KIDS TO SCHOOL. LUCKILY THE VEHICLE STOPPED IN THE SCHOOL ZONE SO THE ONCOMING TRAFFIC WAS APPROACHING AT A SLOW SPEED. IT TOOK ME FOUR ATTEMPTS TO GET THE VEHICLE STARTED AGAIN. THE SERVICE TRANSMISSION LIGHT CAME ON THE DASH. IT HAD TO BE TOWED TO THE DEALERSHIP THREE TIMES IN JANUARY BECAUSE IT WOULD NOT START, OR IF IT DID, ONCE I STARTED DRIVING THE ON DASH SCREEN WOULD SAY "SHIFT TO DRIVE" AND THEN THE "SERVICE TRANSMISSION" LIGHT WOULD COME ON. THE VEHICLE STOPPED WHILE IN MOTION SO I HAD TO PULL OVER AND WAIT BEFORE STARTING THE VEHICLE UP AGAIN. I WAS TOLD BY THE DEALERSHIP THAT MY VEHICLE NEEDED A TRANSMISSION UPDATE AND A NEW BATTERY. IT WAS EXPLAINED TO ME THAT A BAD BATTERY WILL COST THIS SPECIFIC VEHICLE TO HAVE TRANSMISSION ISSUES. BUT AFTER THE UPDATE AND THE NEW BATTERY, THE HARD SHIFTING AND THE DELAY WHEN ACCELERATING REMAINED. MY VEHICLE IS NOT SAFE TO DRIVE WITH MY THREE KIDS IN THE CAR; THE HARD SHIFTING MAKES IT FEEL LIKE WE WILL GET WHIPLASH AND THE DELAYED ACCELERATION MAKES IT FEEL LIKE THE VEHICLE WILL CAN STOP AT ANYTIME WHILE IN MOTION. I DON'T THINK THE TRANSMISSION UPDATE THAT THE DEALERSHIP DOES IS A SOLUTION TO THIS ONGOING PROBLEM BECAUSE IT HASN'T CORRECTED THE ISSUE ON MY VEHICLE.

I BOUGHT A NEW 2014 JEEP CHEROKEE LIMITED AND AFTER ONE WEEK, CHECK ENGINE LIGHT CAME ON AND CAR WOULDN'T START. TAKEN BACK TO DEALERSHIP AND WAS TOLD IT WAS FIXED. SINCE THEN THE JEEP SHIFTS VERY HARD MAKING THE SUV LURCH FORWARD AT TIMES AND OTHER TIMES IT WILL SHIFT INTO A LOWER GEAR WHEN SPEEDS OVER 50 MPH AND MAKE THE SUV JERK TO A SLOWER SPEED. WHEN CRUISING DOWN A HILL WITHOUT PUSHING THE ACCELERATOR, SUV WILL SHIFT GEARS MANY DIFFERENT TIMES CAUSING THE JEEP TO LURCH FORWARD QUICKLY WITHOUT WARNING. WHEN TRYING TO PASS A CAR ON THE HWY, IT TAKES JEEP A FEW SECONDS TO "CATCH" THE GEAR AND MAKE IT GO FASTER. I HAVE HAD SEVERAL NEAR MISSES OF OTHER CARS HITTING ME AND ME, HITTING OTHERS DUE TO THE UNPREDICTABILITY OF SPEEDS AND JERKING FORWARD. I HAVE HAD THE SUV IN THE SHOP 4 TIMES FOR "SOFTWARE UPDATES" AND TOLD THAT WOULD FIX THE PROBLEM. IT HAS NEVER FIXED THE PROBLEM. MOST RECENT NEAR MISS WAS YESTERDAY 29 DEC DUE TO DOWNSHIFTING WILE MOVING AT HIGHER SPEEDS AND CAUSING THE SUV TO SLOW DRAMATICALLY WITHOUT WARNING. *JS

AT FOUR DIFFERENT RANDOM OCCASIONS VEHICLE WILL DISENGAGE THE TRANSMISSION WHILE IN DRIVE AND BECOME UNCONTROLLABLE ONLY THING RESPONSIVE ARE THE BRAKES. THE POWER STEERING WILL GO OUT AS WELL AND THE VEHICLE TRANSMISSION LIGHT AND PARKING LIGHT WILL APPEAR ON THE GAUGE DISPLAY. AFTER PULLING OVER ON THE HIGHWAY AND LETTING THE VEHICLE SIT OFF FOR 5 MINUTES, I WOULD THEN RESTART THE VEHICLE AND STILL GET A INDICATOR STATING TO PUT THE VEHICLE IN PARK WHEN IT IS ALREADY IN PARK. AFTERWARDS VEHICLE INDICATOR LIGHTS WOULD GO AWAY AFTER A FEW RESTARTS AND ONCE PUT IN DRIVE GEARS WOULD SHIFT ROUGHLY. AFTER MULTIPLE TIMES OF TURNING THE VEHICLE ON AND OFF THINGS WILL RETURN TO NORMAL BUT AS STATED BEFORE I HAVE NO CLUE WHAT TRIGGERS THE TRANSMISSION TO DISENGAGE. IT HAS HAPPENED TO ME WHILE DRIVING THROUGH THE CITY AND HIGHWAY GOING AT DIFFERENT SPEEDS.

STARTING AROUND 29000 MILES WE HAVE BEEN EXPERIENCING HARD SHIFTING IN OUR VEHICLE WHICH WAS PURCHASED BRAND NEW. THE VEHICLE SYMPTOMS HAVE PROGRESSED TO THE POINT WHERE IT FEELS LIKE A REAR END COLLISION WHEN SHIFTING. THERE HAVE ALSO INSTANCES WHEN WE HAVE BEEN ACCELERATING AND THE ENGINE JUST REVVES UP AND TRANSMISSION WOULDN'T ENGAGE UNTIL FINALLY ENGAGING. THIS HAS TURNED INTO A MAJOR SAFETY ISSUE AS IT IS UNKNOWN WHEN THIS WILL HAPPEN. IT IS ALSO A SAFETY ISSUE WHEN THE TRANSMISSION JERKS SO BAD WHICH COULD ULTIMATELY CAUSE LOSS OF CONTROL. THIS OCCURS WHEN THE VEHICLE IS MOVING. ATTACHED IS IMAGES OF THE AMOUNT OF FORCE CAUSED BY THE JERKING MOTION AND A VIDEO OF THE PHONE ON THE DASH AND FALLING OF BECAUSE OF ONE SAID JERKING MOTION. THIS HAS BEEN AN ONGOING ISSUE SINCE DECEMBER 2015. THE DEALERSHIP HAS DESCRIBED THIS ISSUE AS A "OPERATIONAL CHARACTERISTIC". PLEASE SEE VIDEO ON YOUTUBE AT HTTPS://YOUTU.BE/OG2U_XHKRWW

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE GEAR SHIFTED INTO SECOND GEAR WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO APPROXIMATELY FIVE DIFFERENT DEALERS, INCLUDING DUPAGE CHRYSLER DODGE JEEP RAM (630-446-1400, LOCATED AT 433 EAST NORTH AVENUE, GLENDALE HEIGHTS, IL 60139) TO BE DIAGNOSED, BUT NO FAILURE CODES WERE FOUND. THE CONTACT REQUESTED THE CODES AND THE REQUEST WAS DENIED. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO WORK WITH THE DEALER. THE WARRANTY WAS EXTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

WE WERE COMING OFF THE HIGHWAY AND THE JEEP WENT OVER SOMETHING SLICK AND WE HAD A VERY SLIGHT SLIDE WHICH CAUSED AN ENGINE LIGHT TO STAY ON AND THE TRANSMISSION TO FREEZE UP. ENGINE STAYED RUNNING BUT TRANSMISSION WOULD NOT ENGAGE INTO DRIVE. AFTER WE SHUT DOWN THE ENGINE AND WAITED A MINUTE WE DECIDED TO RESTART AND WE WERE ABLE TO DRIVE BUT THE ENGINE LIGHT STAYED ON. AAA CALIFORNIA GAVE US A REPAIR SHOP TO GO TO AND THEY WERE ABLE TO RESET THE ENGINE LIGHT YET THEY HAD TOLD US THAT THEY HAVE BEEN SEEING THIS OCCASIONALLY WITH THIS TRANSMISSION. THE TRANSMISSION THINKS THAT ALL GEARS ARE ENGAGED THIS THE EXPLANATION THAT WE RECEIVED. THIS HAPPEN COMING OFF THE HIGHWAY, WHAT IF WE WERE IN THE SNOW OR HIGHWAY? WE ARE VERY CONCERNED.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AN ABNORMAL ODOR WAS PRESENT IN THE VEHICLE CONSTANTLY. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO ENGAGE THE WINDSHIELD WIPER, IT CAUSED AN ELECTRIC SHOCK. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE ODOR THAT WAS PRESENT WAS CAUSING HEALTH ISSUES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,900.