2014 Jeep Cherokee Complaint Log

I parked my vehicle in my driveway without turning on the e-parking brake (it is in manual mode). In the morning when I got into the vehicle and put the car into reverse the e-park brake engaged and would not disengage. This was followed by a “service parking brake” message on the dash. I had to have the car towed to a mechanic who found water in the EPB module which was causing the issue. The water seemed to be coming in from some seams in the roof and running directly onto the module. The replacement of the module was very expensive and the car was inoperable for over 1 week.

The contact owned a 2014 Jeep Cherokee. The contact stated while driving 10 MPH, the front passenger’s side air bags deployed without warning, causing major damages to the front passenger’s side door. There was no injury sustained. The contact pulled over and became aware that the front passenger’s side air bags and side door air bags had deployed. The contact was able to drive the vehicle to a collision center where the vehicle was deemed a total loss by the insurance company. The manufacturer was not contacted. The failure mileage was 61,000. The VIN was not available.

While coming to stop at a red light, service parking brake message along with audible ding appeared on the message center. The light on the parking break switch was flashing. Brake light was illuminated along with parking brake light. I arrived at my destination shortly after and attempted to engage the parking brake. Nothing happened. I moved up a few spaces in line at a coffee shop and came to a stop. The parking brake engaged and I was unable to move the vehicle. I turned the car off, put my seatbelt on, put the car in drive and slowly moved forward. The parking break disengaged and I was able to get home. At home I followed the procedure to reset the parking brake. The brake reset along with all lights,brake and parking brake light, and was ok until the next day. Vehicle was parked overnight. Next day tried moving car but Parking brake engaged and I was unable to disengage. Service parking brake message illuminated as well as brake and parking brake light. I read online about water entering the control module and attempted to locate and remove it. See attached photo. The module and wiring harness had a small amount of water inside as well as signs of the water having been there a while.

The contact owns a 2014 Jeep Cherokee Latitude. The contact received a notification from Jeep stating the vehicle was under Jeep number U90 Emission Catalyst Efficiency Recall. The contact stated while driving, the vehicle decelerated and did not accelerate above 35 MPH. The traction light, check engine, and, electronic stability control lights were illuminated. The vehicle was taken to the dealer however, the parts to repair were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was approximately 73,800.

Check engine light came on, so I took it to my mechanic. Cylinder 1 is bad. The vehicle has 75000 miles and the engine needs to be replaced or at minimum cylinder one has to be repaired. Very expensive repair. I have done regular maintenance and still have an engine problem. I thought the engine would be good for at least 300000.

The engine lifters are tapping, The wiper switch goes out and the windshield wipers stays on and will not turn off and signal light’s doesn’t work neither the cruise controls, the transmission gears gets stuck in between gears and jerk off really fast

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the parking brake inadvertently activated causing the contact to lose control of the vehicle. The parking brake light was illuminated. The contact pulled to the side of the road before driving the vehicle to the residence. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure could not be duplicated. The dealer upgraded the software module however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

My Jeep Cherokee has been diagnosed by a mechanic using Stellantis software for having issues with the PTU (Power Transfer Unit) , requiring replacement of the entire unit. When this fails, it can result in complete power loss to the entire vehicle while driving, a huge safety concern for anyone driving this vehicle. Mopar does have a recall for SOME Jeep Cherokees experiencing this issue, but my VIN was not identified as part of this recall. I feel this is incorrect as I am experiencing the exact same problems with the exact same parts identified in the other recall. This is such a global issue that this part is on back order for the foreseeable future. My Jeep also fell under a prior recall regarding reprogramming the PTU. It just seems obvious to me that Mopar is at fault here, and I'd like this to be addressed.

My vehicle was making a noise upon going around a right hand turn. I took it to the dealership and they informed me that bolts had fallen out of the power transfer unit. I was told that if this unit failed that I would be thrown through the front window. I spoke with Jeep and was told that they had no information regarding this issue and they made a note that it had happened. The refused to address the issue that I felt was a big safety issue as this would cause the vehicle to immediately stop. They claimed they had no control over the bolts falling out because of unknown interference from outside sources.

I get error messages that say stop to shift. My car is an automatic, brake comes on when I haven’t touched it, it won’t drive sometime Won’t go forward or backwards, tire pressure errors, check engine light comes on when nothing is wrong now it won’t always start. The battery is at 14.2 I want a new car this one is crap

While driving, at any speed, for any length of time (sometimes minutes, sometimes hours) the car will act like it is shifting to neutral, no matter how fast I am traveling, it’s happened at 10 mph and up. It’s random, no rhyme or reason. It has been in 4 shops since November and does not code for errors. No one has found the issue. It is unsafe as it will redline the rpm, make the accelerator useless, and the only cure is to drop the car into neutral and abruptly stop. This can lead to a serious accident as there is not time to come to a safe stop or pull over safely on certain roads. It appears like this may be the same issue as a recall from 2016, maybe the fix didn’t fix the hazard? Some lights flash on the dash. Immediately when it happens, the traction control light comes on, and occasionally the “service transmission” warning will briefly appear. My transmission has been checked multiple times now and it appears to be in good condition. One jeep dealer thought it could “maybe” be a transfer case issue as it wasn’t going into gear. They did the W20 recall and it hasn’t had that issue since. The red lining and apparent neutral shift is still happening. We had another shop give us a 2nd opinion on the transfer case, it was functional and nothing was wrong with it. Two shops concluded the transmission and transfer case were fine. We have had three diagnostics on the car, one came back with a faulty oil sensor, which turned out to be unplugged, however we replaced it anyway to be safe. And one came back with voltage errors since it sat in their parking lot for a month, they replaced a battery cable and nothing else came up. But they were willing to replace the transfer case in a maybe, which prompted our second opinion. This is frustrating and I am terrified to drive it. The last time I did I nearly got hit by a semi truck when it redlined the rpm and I had to abruptly stop where there was no safe place to pull over. This happened 4x in 20 miles

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 40 MPH, several unknown warning lights illuminated. The contact stated that the vehicle started to downshift independently and then upshifted abnormally. The contact stated that the vehicle lost motive power and stalled. The contact pulled over and the power steering and brakes functioned as needed however, the instrument cluster was blank. The contact was able to restart the vehicle after several attempts and the functionality returned. The vehicle was taken to a local dealer, where it was diagnosed and determined that the TCM needed to be reset. The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.

Upon coasting to a roundabout I was safe to continue however, when accelerating, the power to the wheels stopped and a harsh grinding noise occurred disabling me from driving anymore. I was almost hit and caused extreme concern for my safety and the safety of the passengers.

Pulling out of a parking spot and the vehicle just went into neutral and died.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

FCA recall #49A (NHTSA recall 23V338000) was issued 9 months ago that warned that my 2014 Jeep Cherokee may spontaneously burst into flames at any time posing a threat to passengers or any structure containing the car, i.e., my garage/house! I repeat: 9 months ago! I have contacted several Jeep dealers and the Jeep recall hotline and no one, I repeat, no one had any information about any fix pending. Could you please do something about this? Can you imagine worrying about a car bursting into flames for 9 months? Please help!

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On or about May 11th I received a notice of a recall on my vehicle. This recall notified me that my car could catch fire due to a faulty liftgate. The notice stated that there is no remedy available at this time so they recommended that I do not park near other vehicles or near any buildings. With safety being a concern, I reached out to the dealership that I purchased the vehicle from (Carmax) to see if they could help me in getting a rental vehicle or a loaner vehicle, so that I could drive safely without any concerns until the recall is fixed. They refused to help me, stating that they did not manufacturer the vehicle so I had to reach out to the manufacturer for any assistance. I then reached out to Jeep, who is the manufacturer, and also tried to request any assistance in this matter. I first went to the dealership directly and asked if there was anything they could do to assist me and they denied me stating that jeep does not provide any rental vehicle assistance in regards to recalls. When I advise them that this is a safety concern, they said I should reach out to customer service. I then called customer service with the number that they provided, and they also refused to help me. They stated that they could not provide any rental vehicle assistance or loaner vehicle, while I am waiting for the recall to be resolved. They stated they have no policy that requires them to do so. I advised them that this is a safety concern as my vehicle could catch fire based on the parameters of the recall and they said it did not matter. I asked to speak to any supervisor or management and they refused to connect me stating that the policy is the policy and the manager will tell me the same thing. I am requesting assistance in this matter, since it has been months without any remedy for the recall, and it is unsafe for my vehicle to be driven.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Regarding NHTSA Campaign Number: 23V338000 It has been approximately 6 months since having been notified regarding the "Electrical Short in Power Lifegate Module" potentially affecting my 2014 Jeep Cherokee. To date, the Jeep dealership is not aware of a solution to the problem. We were advised in June 2023 that we should park outside and away from structures due to the possibility of an electrical short which may lead to a vehicle fire with the ignition on or off. We are now experiencing significant snow and I have no where to park my vehicle! What steps have to be taken to remedy this situation as soon as possible? My next step is to go to the media to report the apparent lack of concern on the part of Chrysler, as well as the NHTSA.

Recall 49A was first publicized on May 11, 2023. FCA notified me about the recall in June, but no repair parts were available. I have received several other notifications from FCA since June (latest today), but every time I call the dealer to schedule the needed repair, I get the same response: no parts are available. Today I called FCA directly at 1 800 853 1403. Same response: no parts available and no estimate of when parts or repairs would be made. I am unable to trade in the vehicle due to the open recall, as no dealer will accept it. During the past seven months the powerlift tailgate has malfunctioned several times, but I have learned how to remove a fuse in the engine compartment to "re-set" it. I am increasingly concerned about a possible fire. FCA advises customers to part outside their garages to wait for the recall repair. This recall is NOT being handled in an effective and prompt manner. I ask that NHTSA investigate FCA's handling of this recall, and require FCA to provide customers with more specific information about the schedule for repairs.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated the recall was updated to say a new fix would be announced on our about February 22, 2024 and this date came and went.

Jeep has failed to fix recall 23V-338 after 9 months. I called the manufacturer today (2/5/2024) at the number you have listed on your recall page (800-853-1403) and they were totally unable to supply any information other than the recall is still open and they have NO anticipated repair date at this time.. Jeep has NOT responded in a timely manner and I have waited 9 months which is more than enough time to get this fixed.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

As I was driving on an interstate highway, suddenly the brakes on my Jeep locked up and pulled over to the shoulder. The dashboard message was that there was a problem with the Parking Brake. After a few minutes the vehicle would move and I drove home. I called a service station and made an appointment to have it looked at but the brakes were now locked and the vehicle had to be towed. The mechanic said there was a problem with water in Parking Brake Control Module and the design would let in water which caused the problem. He said the module and connector needed replacement. The Jeep was then taken to a dealer who was the only one who could get the parts and make the repairs. The dangerous aspect was the brakes suddenly locking up on the highway.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2014 Jeep Cherokee TrailHawk has a failed Power Transfer Unit (PTU) This failure causes harsh grinding noises and extremely jerky gear shifting at any speed. The vehicle lurches forward when changing gears and is a safety hazard. Pulling the F10 fuse seems to bypass the PTU but renders the 4x4 and other safety capabilities like slip/traction control useless. The problem has been confirmed by independent and dealer mechanics at extreme cost. There is a warning lamp that now indicates 'svc 4x4'. The only symptoms of the issue were the jerky forward lurching followed by grinding noises.

Parking brake stuck and won’t release due to water getting into parking brake module 2014 jeep Cherokee

Leaking at the hatch watering getting into electronic parking brake module causing the parking brake to lock up and catch fire..

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 35 MPH, the accelerator pedal was depressed, and the vehicle stopped without warning. The engine would rev but the vehicle failed to respond. The contact stated she shifted the gear shifter to neutral and then to drive and the vehicle operated as needed. The contact stated that when she decelerated, the failure recurred with the warning displayed "Shift into Park and Restart vehicle". The contact stated that the failure recurred on several occasions. The vehicle was taken to a dealer where no failure was diagnosed as no diagnostic failure codes were displayed. The contact stated that the dealer informed her to keep driving and if the failure recurred, to take the vehicle back to the dealer. The contact was relating the failure to NHTSA Campaign Number: 19V447000 (Power Train). The contact stated that the dealer informed her that the vehicle was serviced for the recall in 2019. The manufacturer was not made aware of the failure. The approximate failure mileage was 154,000.

My Parking break became stuck ON and would not turn off. A warning light came on to service the parking brake. The car would not move. Upon inspection of the EPB module, it was wet, with corrosion, to the point where water can be heard in the module unit. That area of the rear of the car was also wet. My car will not drive and I will be taking it to a Jeep dealership shortly.

I have repeatedly been driving down the road then the jeep will instantly kick it out of gear while driving completely loses power so I have to pull over so I don’t get ran over and today. My electronic parking brake went out a second time in under a year because of the corrosion, every time it is kicked my transmission out of gear was a narrow escape from a wreck I reported this before but you don’t seem to care so I will be buying a cheap video recorder system and the first time I catch it on video. I will be filing a lawsuit against Jeep and your company for not even looking into it which I referred you to do

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 15 MPH, the transmission seized, and the vehicle was jumping while accelerating and going around a curve. After the failure, the vehicle started operating as intended. There were no warning lights illuminated. The local dealer was contacted and informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 123,840.

The contact owns a 2014 Jeep Cherokee. The contact stated that while refueling the vehicle, the pump nozzle continuously shut off. The contact stated that he drove to several gas stations, where the failure recurred while refueling the vehicle. Additionally, the contact stated that the vehicle was running rough and hesitated to respond while driving and depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where several fuel lines were replaced, and other fuel lines were blown out, and the charcoal canister was replaced; however, the failure recurred. The vehicle was taken back to the independent mechanic, where the fuel tank and the fuel neck were replaced; however, the failure recurred intermittently. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 145,000.

Bought 2014 Latitude Apr 5, 2023 Trouble starts with acceleration moving 40 mph suddenly I'm not going anywhere, car is in nuetral but gear shift is still in drive but engine is. Car message says put vehicle in park restart and choose desired action. I'm in the middle of traffic that's moving 40 to 60 mph. This has been ongoing for over a year. I have not had my Jeep for over 340 days since 2023 as it remains in shop.

Electronic parking brake module failed and locked up the brakes while in motion in the parking lot, inspected the rear hatch and it is soaked. The epb module was soaked and corroded along with whatever modules are in there.

My parking brake light came on and I took it (2014 Cherokee Latitude) to get my brakes fixed and was made aware that my parking brake was stuck on just enough to were it had been wearing out my rotors. my pads and rotors were destroyed because of this and can’t be replaced until I take it to a dealership so they can reprogram it and get it to disengage. A few days prior to this I was in a driveway and my car would not move at all for around 30 mins of starting and restarting my car. I called the dealership and they are wanting to charge me $159 diagnostic plus the cost of repair not to mention it’s unsafe to drive and has to be towed. Dealership apparently only one who can fix and want to charge all this money to repair an electronic issue that causes my vehicle to be unsafe for me and my 2 children!

1) PARKING BRAKE MODULE - Water Intrusion has caused the parking brake to malfunction, turning itself on and sometimes getting stuck in the on postion. I paid $700 to have it replaced and it went bad again with the same error code...Water Intrusion. Dealer wants to charge me to fix it again eventhough there is a Service Bulletin #08-060-16 out for this issue. 2) Power Liftgate Module - Still waiting on a fix for this from FCA. Last update was 5/23. Now my liftgate is malfunctioning. When I press any of the four ways to open the liftgate it will only go up halfway. I have to push it up the rest of the way. Then when I press it to close it will not close on its own. I have to manually close it. I called 2 dearlerships and they have no solution. One said they couldn't even look at it for 2 weeks. The other said 3 months! This is totally unacceptable!

While in drive my parking brake engaged all of a sudden. I tried to disengage and it would not. A scanner was brought and the car would not even talk to it. I tried settings on my dash to disengage parking brake and it brought up error. My car had to be put on a flatbed. I was told they found water on left back side where my parking module was and they have ordered the part. I have read several complaints on this same exact situation.

Ptu transmission went out at 83000 miles I’ve been fighting to get it fixed

Everytime I fill up, the car acts like the transmission is faulty. Tried to die when stopping, barely runs. On dash warning says to have transmission serviced. I have to drive approximately 6 miles, restart the engine, then it's fine. Happens everytime. Took it to the Bossier city, la. Dealership and they wanted to sell me a transmission job. I informed them of others with same problem and the said they never heard of that problem.

The vehicle keeps loosing power, everything has been tested battery wise it not the battery. It’s acting like it’s not getting fuel. This started 3/28/23, between 40 and 60 vehicle shakes and is hesitant to go. Vehicle will jerk badly and clunk. While the check engine light starts flashing. When codes are check they are for power loss & failure.

The electronic parking brake module was damaged due and corroded, due to water, leading to the Jeep being unable to disengage the parking brake. The module is located in the rear of the trunk and no other signs of water were present when inspected. All of the Jeeps safety systems were effected by the module, the dash board had two lights indicated “P!” And “brake.” The module was replaced by CDR Fullerton in Somerville. The vehicle was inspected by Jeep in Somerville and they were able to reproduce the problem. The vehicle has never been subjected to any type of water damage before. The issue started while driving on a local road when the ebrake automatically engaged resulting in loss of power. After pulling over and starting restarting the car I was able to drive the car home. However, the problem reoccurred many times and we were unable to use the car until the dealership was able to fix it.

On or about March 26, 2023 the emergency parking break became engaged and would not disengage. Upon having my car towed to my local Jeep Dealership (Acton, MA) I was informed that water had leaked and corroded the wiring for the EPB module. The dealership informed me that this problem can’t be fixed fully and will continue to happen even after I paid $1,800.

My Jeep is stalling and it cranks but then while driving for a while it shuts down and you have to crank it back up

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle lunged into the next gear. The contact stated that the vehicle also lunged while downshifting. The vehicle also rocked backward abnormally. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the side of the roadway and turned off the vehicle. The contact waited until the vehicle cooled down, and the vehicle restarted after several attempts. The vehicle was restarted and operated normally. The vehicle was diagnosed by the dealer and the dealer stated that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not under recall. The failure mileage was 77,000.

Emergency break malfunction, will turn on while driving and will not turn off, it will show service break engine light and check engine light

On March 7th 2023, I was driving my Jeep Cherokee on NY 96A in 55 mpa traffic, saw the check engine light turn on briefly, the engine seized at this speed, started chugging, and nearly had a traffic accident given the abrupt engine failure. In addition, while I was able to get to the side of the road, the car was stuck protruding off from the shoulder into the lane, the engine would not start to move the car, and it was a very unsafe situation given poor visibility at dusk. At 91,000 miles, it seems very strange to have experienced engine failure that ultimately resulted in a $6,785 repair bill at Maguire Jeep/Chrysler dealer in Ithaca, NY (VVA assembly needed to be replaced, broken valve spring in cylinder 4, roller spun and wedged in camshaft causing lobe damage, VVAA collapsed causing loose rocker and damaging head, valve and camshaft. Cylinder head needed to be rebuilt). This vehicle has had other serious problems in the past prior to this incident including a malfunctioning parking brake in 2020 that resulted in my 6 year old son and I stranded, unable to drive while we baked in the 90+ degree heat, a very costly broken 4wd module replacement 2021, and multiple breakdowns due to starter issues/needing starter to be rebuilt (2022 2x).