2010 Jeep Commander Lighting Problems

IN APRIL OF 2013 I STARTED HAVING TILTING ISSUES WITH MY HIGH-INTENSITY DISCHARGE HEADLAMPS AUTOMATIC HEADLAMP LEVELING SYSTEM. MY VEHICLE IS A 2010 JEEP COMMANDER. WHEN I DRIVE AT NIGHT MY LIGHTS WOULD LOWER ALL THE WAY DOWN RANDOMLY, LEAVING THE ROAD INFRONT OF ME PITCH BLACK. I HAVE BEEN FORCED TO DRIVE WITH MY HIGH BEAMS ON DURING THESE EPISODES UNTIL THE LIGHTS WOULD RAISE AGAIN TO THE NORMAL SETTING. WITH IN THE LAST TWO WEEKS THE LIGHTS WON'T RAISE AT ALL AND I AM FORCED TO LIMIT MY DRIVING AFTER DARK. I HAVE 2 SMALL CHILDREN AND CLEARLY THIS POSES A SAFETY ISSUE. I TOOK MY VEHICLE TO CUETER JEEP IN YPSILANTI, MI TO HAVE THE PROBLEM FIXED AND THE SERVICE TECH TOLD ME THAT HE COULDN'T FIX THE PROBLEM BECAUSE HE COULDN'T DUPLICATE THE PROBLEM. ( A RECAP: THE PROBLEM WAS THAT THE LIGHTS WOULD NOT MOVE INTO A LEVEL ADJUSTMENT AT THIS POINT AS I EXPLAINED TO THE SERVICE TECH.) WHEN I DROPPED OFF MY VEHICLE I ALSO HAD AN OIL CHANGE AND TAILGATE WORK DONE. I LEFT THE VEHICLE OVERNIGHT FOR ALL THE WORK TO BE COMPLETED AS THEY WERE WAITING FOR TAILGATE PARTS(DROP OFF TIME AT CUETER JEEP SERVICE 7AM THURSDAY APRIL 25,2013/ PICK UP TIME 12PM FRIDAY APRIL 26,2013). THE SERVICE TECH TOLD ME AT THE PICK UP TIME THAT HE COULDN'T DUPLICATE THE PROBLEM AND THAT HE COULDN'T FIX THE HEADLIGHT PROBLEM AND THAT THE HEADLIGHTS WERE ACTING THAT WAY BECAUSE THE HIGHBEAM AUTO DIM WAS TURNED ON, IN WHICH WAS NOT THE CASE AS THAT FEATURE WAS NOT TURNED ON NOR HAVE I EVER TURNED THAT FEATURE ON. MAY 1,2013 9:31AM, I TALKED WITH THE SERVICE MANAGER AT CUETER JEEP (RICHARD BAYER) AND HE TOLD ME THAT THEY COULDN'T FIGURE OUT THE PROBLEM UNLESS I LEFT THE VEHICLE OVER NIGHT SO THEY CAN DRIVE IT AT NIGHT AND I EXPLAINED TO HIM THAT I DID AND ALSO CONFIRMED THAT THE TECH'S LEAVE THE DEALERSHIP AT 6PM. SO MY SAFETY ISSUE HASN'T BEEN RESOLVED BY CUETER JEEP, MY 5 STAR DEALER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR