2009 Jeep Compass Complaint Log

WHILE WE WERE SERVICING THE CUSTOMER'S VEHICLE THE TIRES WERE CHECKED. DURING THE CHECK THE VALVE STEM BROKE FROM THE TPMS SENSOR CAUSING ALL AIR TO ESCAPE FROM THE TIRE. A NEW TPMS SENSOR WAS REQUIRED TO BE PURCHASED AND THE TIRE WAS DISMOUNTED, RE-MOUNTED AND INFLATED BEFORE BEING FIT TO TRAVEL. *TR

I WENT IN TO A MECHANIC TO SEE WHAT THIS NOISE WAS IN MY FRONT END, HE TOLD ME MY BALL JOINTS WERE BAD AND ONE WAS REACHING CRITICAL TO FAIL. I CALL MY LOCAL DEALER AND THEY INFORMED ME THAT THIS PART WAS WELL KNOWN TO FAIL BETWEEN 40K AND 80K MILES. I WAS WONDERING IF CHRYSLER KNOWS THIS PART IS FAILING ON VEHICLES WITH SUCH LOW MILEAGE WHY HASN'T THERE BEEN A RECALL OR EVEN AN INVESTIGATION ON THIS PART. I HAVE OWNED VEHICLES WITH WELL OVER 200K MILES ON THEM AND HAVEN'T HAD BALL JOINT PROBLEMS. *TT

TL* THE CONTACT OWNS A 2009 JEEP COMPASS. THE CONTACT STATED THAT A RATTLING NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER CONFIRMED THE TIE ROD NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 24,000.

I HAD A TERRIBLE ACCIDENT. HIT THREE HARD OBJECTS,KNOCKING DOWN A TREE. THE AIRBAG SAFETY AND SEATBELT SYSTEM FAILED TO WORK, STRANGE THING, THE DRIVER SEAT DID NOT WORK AND THE PASSENGER EMPTY SEAT DID. THE JEEP WAS TOTAL. THE ROOTS OF THE TREE GOT INTO THE CABIN AN. BROKE MY FACE ALSO HURT MY SPINE. THE JEEP COMPASS WAS SOLD BY INSURANCE AND THE AIRBAG SYSTEM EXCEPT THE SIDE CURTAIN (THAT NEVER CAME OUT) WERE NOT SOLD. THE INSURANCE CLAIMS THAT THE SOLD THE CAR BECAUSE THEY HAD IT AND I ASKED WHY IF IT WAS TOTAL(?) AND THE AIRBAG SYSTEM IS OBVIOUSLY NOT WORKING. CHRYSLER CLAIMS THAT I DESTROYED THE EVIDENCE AND THEY COULD NOT EXAMINED THE JEEP COMPASS. I HAD A SPECIALIST DO A COSTLY EXAMINATION WHICH DECLARED THE FAILURE OF THE SYSTEM. IF THEY SOLD IT IN THE THREE DAYS AT THE JUNK YARD THEN THERE IS A PERSON OUT THERE WITH THEIR LIFE AT RISK. CHRYSLER HAS BEEN CRUEL TO ME AND ITS' LAWYERS. *TR

OUTER TIE-ROD ASSEMBLY DRIVER AND PASSENGER SIDES - 2.4M5 4X4. PREMATURE WEAR AND DETERIORATION. OWNED VEHICLE SINCE PURCHASED NEW IN 2009, HAVE DRIVEN 41K OF WHICH 90% IS HIGHWAY, ALTHOUGH THE CONDITION OF PAVED ROADS IS NOT IDEAL VERY SURPRISED THAT OUTER TIE ROD DRIVERS SIDE LOOSE AT 30K ( REPLACED UNDER WARRANTY ) NOW PASSENGER SIDE LOOSE AT 41K. DEALER SEEMS TO BE QUITE FAMILIAR WITH ISSUE ( PARTS ALWAYS IN INVENTORY FOR SMALL DEALERSHIP ) AND DOES TIE-ROD CHECKS FOR EACH OIL CHANGE HOWEVER DOES NOT WANT TO REPLACE TIE-RODS CLAIMING WARRANTY NO LONGER COVERS DAMAGE. *TR

2009 JEEP COMPASS, WITH 31,278 MILES SHOWED EXCESSIVE WEAR IN BOTH THE LEFT LOWER CONTROL ARM AND OUTER TIE ROD END. THOUGH COVERED UNDER WARRANTY, THE LOWER CONTROL ARM ISSUE IS REFLECTIVE OF OUR SIMILAR EXPERIENCE WITH OUR 2007 JEEP PATRIOT. THE NHTSA SHOULD INVESTIGATE BOTH THE JEEP COMPASS AND PATRIOTS FOR A DESIGN FLAW IN THE LOWER CONTROL ARM. A LOWER CONTROL/BALL JOINT/TIE ROD FAILURE, AT HIGHWAY SPEED, CAN RESULT IN A FATAL ACCIDENT. *TR

CVT TRANSMISSION SHUDDER/VIBRATION IN THE LAST SECONDS BEFORE COMING TO A FULL STOP. *TR

WHEN IT RAINS, WATER POURS INTO THE CABIN FROM THE DOME LIGHT WHILE DRIVING. WATER ALSO POOLS IN THE PASSENGER SIDE FLOOR.

TL* THE CONTACT OWNS A 2009 JEEP COMPASS. WHILE THE VEHICLE WAS IDLED OR ATTEMPTING TO DECELERATE THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING SIMILAR TO THE FAILURE DESCRIBED IN NHTSA CAMPAIGN ID NUMBER: 08V528000 (POWER TRAIN: AUTOMATIC TRANSMISSION: CONTROL MODULE -TCM, PCM). THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING AND INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN THE PREVIOUS RECALL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGES WERE 42,000 AND THE FAILURE MILEAGES WERE 37,000. UDATED 4/18/11 *CN

FIRESTONE AFFINITY S3 TOURING P215/60R17 FACTORY INSTALLED, TIRES ROTATED EVERY 5,000 KM, STILL GREAT DEAL OF TREAD REMAINING WHEN THE SERVICE STAFF CHECKED THE DEPTH DURING THE 50,000 KM SERVICE CONTRACT CHECK. LEAVING THE SERVICE CENTRE, I BELIEVED THE TIRES WOULD BE ROTATED WITH THE OTHER WORK THAT IS DONE WITH 50,000 KM CHECKS. HOWEVER, SERVICE ADVISED THE TIRES NEED TO BE REPLACED AS SPLITTING IN THE CENTRE. PROBABLE CAUSE: EXCESS CARGO WEIGHT OR OVERFILLING OF THE TIRES. THE VEHICLE HASN'T HAD EXCESS CARGO WEIGHT EVER (PURCHASED NEW IN 2009 AND ONLY CARRIED TWO ADULTS AND A COUPLE DUFFLE BAGS DURING THIS TIME FRAME). THE TIRES ARE FILLED AT THE DEALERSHIP'S SERVICE CENTRE WHEN THE SERVICE CONTRACT WORK IS COMPLETED EVERY OIL CHANGE OR MILESTONE KM CHECK. TO REPLACE THE TIRES WITH THE SAME FIRESTONE AFFINITY IS $950.00. THE QUALITY OF THESE TIRES DO NOT WARRANT THE PRICE. OBVIOUSLY THESE ARE NOT DEFECTIVE TIRES; OTHERS HAVE HAD PROBLEMS WITH FIRESTONE TIRES. *TR

THE LOW TIRE PRESSURE WARNING LIGHT ON THE DASH COMES ON CONTINUALLY ON THIS VEHICLE; EVEN WHEN ALL FOUR TIRES ARE PROPERLY INFLATED. AS AN EXAMPLE, I JUST HAD NEW TIRES INSTALLED, ALL WERE SET TO THE MANUFACTURER'S RECOMMENDED TIRE INFLATION PRESSURE, AND WITHIN HOURS OF LEAVING THE TIRE SHOP, THE LOW TIRE PRESSURE WARNING LIGHT BEGAN COMING ON. IT COMES ON CONTINUALLY. THERE WILL BE PERIODS WHEN IT DOES NOT ILLUMINATE AND OTHER PERIODS WHEN IT ILLUMINATES EVERY FEW MINUTES. THIS IS NOT ONLY AGGRAVATING BUT IT IS A SAFETY CONCERN. WHEN A RED WARNING LIGHT CONTINUALLY ILLUMINATES ON THE DASH, YOUR ATTENTION IS CONSTANTLY DRAWN AWAY FROM THE ROAD TO THE DASHBOARD DISPLAY. THIS IS A NON-FUNCTIONING WARNING LIGHT AND CHRYSLER NEEDS TO ADDRESS THE PROBLEM. *TR

THE DRAIN IN THE SUNROOF IS DEFECTIVE. THERE ARE A LOT OF COMPLAINTS ON THE INTERNET OF THIS PROBLEM. I CONSTANTLY "CLEAR THE DRAIN AS TOLD BY THE CAR DEALERSHIP" BUT THE DRAIN STILL LEAKS WHILE YOU ARE DRIVING AND THIS BECOMES A MAJOR DISTRACTION. THE WATER IS DRIPPING FROM MY OVERHEAD LIGHTS DOWN INTO MY GEAR SHIFTER. THIS IS A MAJOR DISTRACTION TO ME BECAUSE IT TAKES MY ATTENTION AWAY FROM MY DRIVING WHILE I AM FOCUSING ON TRYING TO STOP IT FROM LEAKING ALL OVER MECHANICS IN MY VEHICLE AND ALSO TRYING TO KEEP IT FROM SHORTING OUT MY ELECTRICAL SYSTEM. YOU CAN'T IGNORE IT BECAUSE IT IS RIGHT IN FRONT OF YOU DRIPPING WHILE YOU ARE DRIVING!

TL*THE CONTACT OWNS A 2009 JEEP COMPASS. FROM INSIDE THE PASSENGER COMPARTMENT, THE CONTACT COULD HEAR THE SOUND OF THE WIND BLOWING OUTSIDE WHILE DRIVING VARIOUS SPEEDS. THE ISSUE BECAME IRRITATING. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE AND THE DEALER WILL NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 1,000.

TL*THE CONTACT OWNS A 2009 JEEP COMPASS. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE FRONT LOWER CONTROL ARM FAILED. IN ADDITION, THE BRAKES SQUEAKED DURING THE WINTER AND WARM WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THERE WAS NO REMEDY FOR THE FRONT LOWER CONTROL ARM. THE FRONT AND REAR CALIPERS WERE LUBRICATED. THE CONTACT HAD NOT EXPERIENCED A PROBLEM WITH STOPPING THE VEHICLE. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 10. THE CURRENT MILEAGE WAS 9,858.