2024 Jeep Compass Complaint Log

The collision alert warning lights have been coming on since the DAY I drove out of the dealership! They tried to dismiss it as my fault - I got too close to something (I was simply passing another car). This has been a constant issue and I’ve told the dealership every time I’ve had it serviced. I’ve had about four times that I’ve been driving at high speeds and the vehicle suddenly slams on the brakes because it’s “thinking I’m gonna hit something.” Usually it’s if I’m passing another car, but it’s also happened when there is nothing near at all. This past week was the last straw!! I was going 70 mph down the highway, had just passed a semi, and all hell broke loose. Jerked me from side to side, the brakes engaged and were jolting me, smoking, grinding, and screeching horribly because they would not give up in trying to stop me. Oil dumped all over and a burning smell, shaking and jerking, couldn’t steer, etc.. during this scary time, the service 4WD light and crash alert lights all come on. Thankfully the semi I was passing was paying attention and did not hit me. I was two hours from home so the Jeep was towed to the nearest dealership. I later learned there is a service recall that JUST came out early March 2026. It’s called 12D and is a software update related to all these codes it’s been throwing and how myJeep has been behaving for TWO years. Software needs to be updated or can have all this stuff that happened to me… because the systems don’t know what to do?? There is also a service bulletin out there that service techs SHOULD be aware of that addresses known issues with the PTU (power transfer unit). I just learned from the dealership that has my Jeep - the PTU is shot!! Imagine that! They have a PTU unit ordered but will not know what else is damaged until they tear into it. It shouldn’t take an injury or death to get notices out there when there are known issues. Thank you! This dealership where my Jeep is finally seems to know what they are doing!

Three times now, my steering wheel feels like it’s jerking out of my hands and difficult to turn. It has happened at low speeds while maneuvering in parking lots. I’m afraid it’ll happen at higher speeds as it gets worse.

Vehicle traveling at highway speeds 70 mph, will suddenly slam on brakes. While there is nothing in front of the vehicle and or sensor. weather type was clear not a sight of rain or snow.

The contact owns a 2024 Jeep Compass. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact pulled over and restarted the vehicle. The vehicle was taken to a dealer, where it remained for approximately one month; however, the dealer failed to duplicate the failure. The dealer requested that the contact drive with a mechanic to pinpoint the failure experienced with the vehicle. The mechanic requested to drive the vehicle on the parkway, but the contact declined. The contact returned the rental vehicle and drove the vehicle back to the residence. The manufacturer was notified of the failure but offered no assistance, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.

On February 18, 2026, while driving approximately 30 mph, the vehicle’s automatic emergency braking system activated unexpectedly. There were no vehicles, pedestrians, or obstacles present. The vehicle came to an abrupt stop, causing the tires to squeal and creating a hazardous situation. A second incident occurred on March 14, 2026, while traveling approximately 55 mph. Under normal driving conditions with no apparent hazards, the automatic braking system again engaged suddenly and without warning, bringing the vehicle to an unsafe and unexpected deceleration. This malfunction poses a significant safety risk, as it could lead to rear-end collisions or loss of vehicle control, endangering both the driver and other motorists. The vehicle was taken to an authorized dealership on March 16, 2026, for inspection. Initial diagnostic testing reportedly found no issues. At my request, the dealership retained the vehicle overnight for further evaluation. Upon pickup, I was informed that a software update was performed on the Adaptive Cruise Control (ACC) module; however, no definitive cause of the malfunction was identified. The dealership also indicated that the manufacturer is aware of similar issues but has not provided a resolution at this time. There were no warning lights, alerts, or prior indications of a malfunction before either incident occurred. The problem has not been resolved and may still be present. The vehicle is available for inspection upon request.

1.) I own 2024 Jeep Compass Latitude 4x4. Several occasions where rodents have climbed into engine eating away at all the wire components. First time totaling about $4000. No other closely parked cars have been affected since we live in apartment complex. 2.) The automatic emergency braking light keeps illuminating and has activated at least twice during traffic unprovoked and always says to clean all sensors. We have done that but the light still comes on when it wants to.

The contact owns a 2024 Jeep Compass. The contact stated while attempting to start the vehicle, the vehicle failed to respond. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the battery needed to be replaced. The contact stated that the failure had occurred approximately four times. The vehicle was repaired for the same failure approximately three times. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 12,000.

Vehicle randomly locks up while going down the highway as if I’ve hit something or the emergency parked has turned on. No codes present and when taken to the dealer they are not able to replicate the issue. This vehicle has only 41,000 miles! After searching forums and groups on social media, I have found MANY people experiencing the same issue. This vehicle needs to be recalled for safety concerns. Ask anyone that this has happened to and they will tell you that it is violent when it occurs. This type of thing is absolutely unacceptable and dangerous. Stellantis needs to issue a recall on these cars!

I was in an accident that I hit a guardrail once going 70 mph and then bounced off and hit the guardrail and none of my air bags deployed.

Upon engine start up at the home of my S/O, [XX], the warning "Service Automatic Throttle Control" appeared on the dashboard. Placing the vehicle into gear first in reverse, then in drive resulted in sudden acceleration and erratic lurching. I had no brakes whatsoever. At one point my S/O nearly hit on the dash per signed affidavit. I had to place my 2024 Jeep Compass in Park in order to stop and then slowly maneuver it into a safe parking spot before having it towed to Golling Jeep Ram Dodge in Bloomfield Hills, MI. Tech diagnosis two days later showed Error Code 2299. But the vehicle started and operated as normal. Nothing wrong. After a test drive the next day to be sure, they had me get my vehicle. Although my door sticker gives a manufacturing date of 6/2024, I call your attention to NHTSA Recall 24V-240 over throttle control system software. Strangely enough, this exact same malfunction occurred at the same address on [XXX], almost a year earlier. It was towed at that time to Suburban JDR in Farmington, MI where, again, my vehicle showed the same 2299 Code but otherwise, performing well, advising me to come get my Compass. So, both times my 2024 Jeep Compass took control away from me, this time with no brakes, almost injuring my S/O. Fortunately, both incidents happened in her gated community with no pedestrians or traffic. In addition to this intermittent, dangerous malfunction, I owned both a 2018 and a 2021 Compass one of which, like the Dodge Ram recall, had a horribly malfunctioning turn signal. The VINs: 2018 [XXX] ; and the 2021 #[XXX]. This is real and dangerous. That I can attest to. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Jeep Compass. The contact stated that the vehicle failed to start. The vehicle failed to accelerate as intended while driving at 35 MPH and started to decelerate unintendedly. The check engine and the throttle system warning lights were illuminated. The vehicle was taken to the local dealer, where it was test-driven, but the dealer was unable to duplicate the failure. The vehicle was taken back to the local dealer, who informed the contact about the stored codes. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Clay Cooley Irving Chrysler Jeep Dodge Ram (815 E Camp Wisdom Rd, Duncanville, TX 75116), where it was diagnosed and determined that a cell was dead and there was an auxiliary battery failure. The vehicle was repaired, but the failure reoccurred. The manufacturer was not contacted. The failure mileage was approximately 13,000.

The electrical system in my 2025 Jeep Compass repeatedly displays multiple warning messages, including issues with the engine, AEB (Automatic Emergency Braking), and “Start/Stop Disabled.” Recently, the airbag warning light has begun turning on and off daily, advising to “get service.” When I bring the vehicle to the dealership, the error codes are no longer present, and the technicians say they cannot duplicate the issues. However, while driving recently—with no other vehicles nearby—the AEB system suddenly activated, causing unexpected emergency braking. This is extremely dangerous and could easily lead to an accident. I’m very concerned that the safety features intended to protect me could instead cause harm. The airbag warning appearing and disappearing daily raises fears that the airbags could deploy unexpectedly, especially since service technicians cannot reproduce the warnings. In addition, the vehicle has been in the shop three times this year for what sounds like an exhaust leak, but no issue has been found. These repeated electrical and safety malfunctions indicate a serious defect, and I strongly believe this vehicle should be reviewed for a recall.

When I go to buckle or unbuckle my seat belt it takes a lot of effort and time! I have to use my middle finger just to reach down to the button! This is very annoying and also would be unsafe in a vehicle accident if you needed to exit in a hurry!

The contact owns a 2024 Jeep Compass. The contact stated that while driving approximately 40 MPH, the vehicle stalled and started jerking, with the battery warning light illuminated. The contact stated that the steering wheel was shaking abnormally during the failure. The vehicle was restarted. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 29,000.

Active lane management jerked me off the road disabled my forward and rear crash detection sensor and my automatic high beams were disabled all simultaneously without warning or any sign scared me and my family since then my forward crash section is permanently on and will not go off I have no active lane management it disabled and said service and for the past 2 weeks has been nothing but electrical failure after electrical failure my dealership says there nothing they can do except clear the codes and reboot the system and see if that helps (we did that it didn't work either) so I feel like I'm paying for something that has only lasted me 17,000 miles and is about to quit because the computer in it or something is causing my jeep to be unsafe

Vehicle started show MULTIPLE errors on dash from blind spot not working , lane assist not working, AEB need to be checked,rear brake light not working, turn signal not work, lane assist not working and other errors. Went to dealership for these errors where they repaired a faulty sensor on the front for the lane assist and from collision. Said it was fixed...It was not. Within a hour leaving the dealership, if you pressed to turn off the power save button for when the vehicle when it comes to a stop and not idle, the errors all pop up one after another.. they did not correct any of the errors. I check back lighting and they are on and working but errors say they aren't. Front collison day is it not on but it works and alarms a sound. This is dangerous and if it will have dangerous outcome given it would not correct. Also was receiving notification.to pay into a program for future problem the moment it started again (i paid for extra coverage at signing) I don't know if it's electrical, auto start stop, the lights or something else. Car is barely 2 years old with less than 10,000 mi on it (straight for dealership). Dealership do not clear codes or correct the errors no matter me mentioning them to them.

The contact owns a 2024 Jeep Compass. The contact stated that while driving at various speeds, the left or right turn signal independently activated. The message "Active Lane Management System Unavailable" was displayed on the instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.

check engine light came on after starting to back out of my driveway,Dashboard lights flashing. car just turned off, turned car back on emergency brake turned on by itself, all exterior lights were flashing. car turned off, I called roadside assistance and they towed to nearest dealership, that was September 4, dealership said they replaced sensor and to come pick up the car,that was Sept 16, when I went to pick up the car, when I started it warning lights came on and all exterior lights were flashing. had to leave the car for dealership to check out, they called and said another sensor was bad, car only has 2013 miles .Still without a car it is now Sept 18, . but I still get to pay my lease payment for the whole month. Also car is due for NYS inspection but dealership cant do because warning lights are still on.

The forward crash detection detects objects on the side of the road that do not present a hazard. The vehicle then automatically, abruptly brakes causing temporary loss of control in the vehicle. In one instance the system detected the barriers in a construction zone causing me to almost lose control of the vehicle and crash into the barrier. The problem has been confirmed by both the dealership as well as Jeep. The vehicle has not been inspected by the manufacture, police, or insurance. There are no lights or indicators of the issue.

Vehicle causes alerts that the indicated functions are not available or need servicing. Vehicle has been serviced at Jeep dealer for repair but continues to emit false messages that the stated safety features are not available. This is a safety hazard due to the alerts causing distraction while driving. Pop up on screen with a beep.

Service four-wheel-drive light keeps on coming off and on on the dash and drive mode unavailable keeps on flashing on the dash no idea why have taken it to the dealership. They cannot figure it out. I’ve asked them to submit a ticket to corporate. They still can’t figure it out. The codes are stored in the system, but they can’t seem to get the codes to go active when they drive it.

Electrical system is astoundingly horrible in these Jeep Compasses. When steering wheel is turned to make a turned or when it is raining, the dashboard lights up with error messages stating, front collision unavailable, auto high beam unavailable, Auto Emergency Braking Limited Functionality, blind spot alert unavailable all requiring service. This is not the first Jeep Compass this has happened too, it also happened with my previous Compass - which I took it in for service more than 11 times for these same issues.

On [XXX], a rental vehicle issued by Enterprise was stopped due to an expired North Carolina license plate [XXX] ) and a defective taillight. The expired plate was physically affixed to the Jeep Compass at the time of rental, yet Enterprise’s rental receipt showed a different plate number [XXX] ). This discrepancy was never disclosed before the stop and was repeatedly denied by Enterprise staff for months. Multiple Enterprise representatives—including the branch manager where the vehicle was rented—insisted the Jeep had “only ever” had the [XXX] plate in their system, despite the North Carolina plate being listed on the signed rental agreement and cited by law enforcement. Later, Enterprise claimed the vehicle was re-registered in another state after impound, which altered internal records. This retroactive change created a misleading paper trail that misrepresented the actual tag on the vehicle during the rental period. The expired plate and defective taillight directly triggered a law-enforcement stop, exposing the authorized driver to legal risk, arrest, and vehicle seizure. This unsafe condition should have been identified and corrected before releasing the vehicle, per standard fleet-safety procedures. After impound, personal property left in the vehicle—including electronics—was denied by Enterprise staff as ever existing, despite multiple third-party witnesses confirming its presence. One electronic item was later tracked via GPS to a private residence unrelated to any Enterprise location, after which it was abruptly “found.” Other property remains missing. failure to ensure vehicle roadworthiness, improper record-keeping that concealed the true plate assignment, and mishandling of customer property after impound. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

we purchased the car in Jan of 24 (lease) - for my 16 year old. wanted a SAFE car that was reliable. We had issues since the start - the interior goes black - nothing inside the car works but it still drives. No blinkers, no back up camera, not heat, no radio, no lights - nothing - it has been in the shop 6 times. Well over 30 days and nothing has fixed the same problem. Jeep has not worked with us on a solution. AWFUL customer service. we have asked for the lemon law buy back - no follow up or explanation. Looking for ANY help we can get. This car has been awful/ this has been happening the whole time - but most recent was when we brought it in on 4/4 - and still do not have the car back.

Speedometer calibration off by3.5% . This affects, displayed fuel economy. Showed higher than actual. Also affects correct speed control setting. Checked with GPS and traffic control police radar.

Starting at 300 miles, the vehicle displayed a warning message that said Automatic emergency braking system unavailable service required. The Jeep dealer in Austin, Minnesota inspected this vehicle and gave us paperwork saying there is no fix available for this safety system and Stelantis engineers are aware of complaints and investigating. This fault/error shuts off this safety feature which puts the driver and occupants in danger of injury and or death when this automatic braking system is needed and not working. A constant warning light is displayed. This has been ongoing since March of this year. Please force a recall and or fix of this vehicle. An online search shows this is a common issue on Jeep Compass vehicles since the 2023 model year. This vehicle has one other issue where the electronic parking brake is randomly turning on by itself with no driver input.

During a violent impact to the right front section of the vehicle, the air bags failed to deploy.

The contact owns a 2024 Jeep Compass. The contact stated while reversing at nighttime, the rearview camera displayed a dark image of the space that the vehicle was reversing into, reducing the driver’s ability to see the roadway. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to another dealer for a second opinion, and the contact was informed that the vehicle was operating like other similar vehicles. The dealer informed the contact that the vehicle was operating as designed. The contact stated that the failure persisted while reversing, and the rearview camera image was not bright enough while reversing at night. The vehicle was not diagnosed or repaired. A case was filed with the manufacturer, but no assistance was provided. The failure mileage was approximately 5,300.

ABS shuts off while driving for no apparent reason. When this happens cruise control shuts dow also. Traded a 2022 Compass in with same issue and problem was never solved.

Initially, the dash light would not go off once the door was closed. It killed the battery therefore had to take it to dealership and leave it, was told it was the auxiliary battery that was causing this. Batteries were charged but not replaced. The next incident was with fog lights. Carrying it to dealership over 6 times to find out from last dealership that the feature on the car was which was not explained when purchased or none of the mechanics could explain. Next i found out that the 3rd brake light was not working. Carried it to dealership only to learn that the wires had been spliced and it did not come from the manufacturer like this. Carried it back to dealership where it was purchased , they installed supposedly safety pulse light which was not working. The mechanics installed a new one which still didn't work. Eventually could not get it to work but got the 3rd brake like to work without the pulse. This was supposed to be a safety feature that the dealership say they put on all of their cars , question was asked if other 2024 jeeps had issues or was it just mine. The answer was that it doesn't work on all cars. My issue is if dealership installed it should have been corrected before it was sold and also sales people that don't know the details of the car and mechanics likewise. I have a little over 7700 miles on this car and issue started around 2400 miles

On Thursday October 3rd I was driving in stop and go city traffic. After accelerating to leave from a light my jeep died in the middle of the intersection. Total loss of power and slammed to a stop almost causing the person behind me to hit me. It started I drove it back to work. Later that day I left work and stopped to get gas. Turned it off, pumped my gas, went to go turn it back on and it wouldn't start. Just made an engine cranking sound. I hit the button a couple more times and it slowly cranked and started but it was sputtering and the dash and infotainment screen were very dimly lit. When I put it in drive it had no power, like it was in limp mode. I couldn't go past 20mph. My work was only around the corner so I drove it there and had it towed the next day to my closest Chrysler dealership. I have yet to hear back from them. My vehicle has 1,500 miles on it... Before this incident, I had lost power to my infotainment screen numerous times and while driving I've felt a jerking while accelerating. I DO NOT FEEL SAFE IN THIS VEHICLE.

A few weeks are I bought the car, it started having sensor issues. It would tell me that my brake lights are out, my lane assist is not available, my turn signals are not available, etc. After spending weeks at the mechanics, the dealership gave me the car back and said that everything was fine. A week later, all of the sensors started messing up again one of the sensors that was messing up was the auto brake system. As I was driving on the highway at 75 mph, the car thought that I was about to hit another car. There were no cars around to activate this auto braking system, but the car slammed on the brakes in the middle of the highway. It spent another few weeks with the dealership mechanics and is now having the same issues.

When driving the car will randomly active automatic emergency braking, which is especially dangerous on the highway. Lane departure has pulled me to the wrong lane, or will randomly become unavailable. Blind spot monitoring occasionally doesn’t work, or will also randomly become unavailable. Dealership made aware but unable to recreate circumstances in which they become unavailable or faulty. There are never prior warnings, this will happen whenever. There are multiple other ‘24 Jeep Compass owners who report the same issue online.

The contact owns a 2024 Jeep Compass. The contact stated that while in stop and go traffic, with the A/C activated, the contact smelled a strong odor in the cabin of the vehicle. The contact then observed smoke coming from the passenger’s side of the engine compartment under the hood. The vehicle was steered off the highway and was inspected. The contact became aware of condensation all over the top of the engine and under the vehicle. The vehicle was taken to a dealer where it was diagnosed that the transmission cooler needed to be replaced. The vehicle was repaired, but the failure reoccurred several weeks later. The transmission cooler, heater, and compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 6,448.

The contact owns a 2024 Jeep Compass. The contact stated that while driving at an undisclosed speed, the brakes independently activated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed that without any fault codes, no actions could be taken. The dealer deactivated the front sensor. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure reoccurred. The contact stated that the failure was intermittent. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 3,000.

the accident occurred on [XXX] in the city of Visalia, Ca. I’m not sure what time it was happened and any other details because I’m not the person involved in the accident but I bought the car from a dealership located in Corona, Ca on [XXX]. They never mentioned that the car was involved in a collision or if it had an accident reports. Even brought a Vehicle History report with the contact details. Then the first day when I bought it the engine light turns on and on the dashboard said “transmission service” so I tried to return it to them but they said “isn’t possible” so they took the car to supposedly fix it but after one day that they gave me the car back the engine light turns on again, so I had to investigate by myself and I found that the car was on a collision and it was registered as a rental vehicle in another state and after the accident it was put on sale by an auto auction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since the first day that I got the vehicle to the dealership I just driven it over the night and the engine light came on (check engine light) the sales agent told me that probably it would be the battery so nothing to be worried and also told me that they will take care about it so I drop off the car to the dealer and also I went to be able to see if it was possible to get a return or any other trade for it because obviously I won’t keep the vehicle, so they reject it and they just told me that it wouldn’t be possible at this time. So they keep in the vehicle to check it and at the same day I’ll start searching for the vehicle history report and I found out that it was involved in a transit accident a year ago and they even’t mentioned anything about it. Not even that I found some more that they obviously didn’t mentioned also.

UNKNOWN.

Fog lights go off and on by themselves at times. Forward collision warning continues to trigger and have to be reset. Automatic braking has engaged several times without reason.