2014 Jeep Grand Cherokee Complaint Log

WHEN OPERATING THE VEHICLE AT 52 MPH AND 1,200 RPM A HIGH PITCH GRINDING NOISE OF A METAL-TO-METAL TYPE APPEARS ON THE FRONT DRIVER SIDE. REPORTED TO THE DEALER AND TO CHRYSLER WITH NO RESOLUTION. ON-LINE FORUMS CONFIRM THIS PROBLEM OCCURS WITH MANY OTHER VEHICLES OF THE SAME MAKE AND YEAR. THIS IS A RECORDING OF THE PROBLEM: HTTP://WWW.YOUTUBE.COM/WATCH?V=JU1LSZLIEFO. *TR

MY LIGHTS OUTSIDE/INSIDE GO BLACK/NO LIGHTS WITH NO WARNING. OTHER CARS FLASH THEIR LIGHTS AT ME AND ALL I CAN DO IS TURN ON OVERHEAD LIGHT, AND DRIVE VERY SLOW. ALSO MY BRAKES WON'T WORK, THIS HAPPENED THREE TIMES. I'M SCARED TO DRIVE AT ANY TIME AFTER DARK. MY CAR WAS IN SHOP FOR 37 DAYS BECAUSE THEY COULD NOT GET PARTS TO FIX/AFTER ACCIDENT. *TR

BOTTOM LINE: BATTERY WAS SITTING IN A POOL OF WATER 4 INCHES AWAY FROM THE NEG/POS BATTERY TERMINAL. POTENTIAL ELECTRICAL FIRE ? A NEWLY ACQUIRED 2014 JEEP LAREDO WITH LESS THAN 1000 DRIVEN MILES FROM THE DATE OF DELIVERY. WE WERE HEARING A WATER SLOSHING SOUND THAT WAS PROFOUND UPON STARTING FROM A DEAD STOP AND THEN COMING TO A STOP SIGN. ONCE THE VEHICLE WAS STOPPED FLUID WAS HEARD SLOSHING AROUND SIMILAR TO A COOLER OF ICE WATER. AFTER DOING AN INTERNET SEARCH THERE WERE SIMILAR PROBLEMS FOUND WITH THIS VEHICLE IN THE PAST. SINCE THIS WAS A BRAND NEW VEHICLE, I TOOK IT TO THE DEALER AS I WANTED TO KNOW IF THIS WAS SAFE TO DRIVE. THE SERVICE DEALER OF COURSE SAID HE NEVER HEARD OF THIS AND THAT I WOULD HAVE TO MAKE AN APPOINTMENT. "I WILL NOT LEAVE UNTIL SOMEONE EITHER DRIVES THIS CAR OR LOOKS AT IT AND SAY IT IS SAFE". THE COUNTER GUY WAS ANNOYED AT MY REQUEST AND HE WENT AND GOT HIS CHIEF SERVICE MANAGER. TO MY SURPRISE THE SERVICE MANAGER SAID TO ME AS HE WAS WALKING FROM ACROSS THE SERVICE BAY THAT HE KNEW EXACTLY WHAT THE PROBLEM WAS. WE WALKED TO THE VEHICLE AND HE OPENED THE PASSENGER DOOR AND MOVED THE PASSENGER SEAT ALL THE WAY FORWARD. THEN HE OPENED THE REAR PASSENGER SIDE DOOR, TOOK OUT THE FLOOR MATS AND OPENED THE BATTERY COMPARTMENT THAT IS LOCATED "INSIDE" THE VEHICLE UNDER THE PASSENGER SEAT. THERE WAS WATER POOLED AROUND THE BATTERY AND 4 INCHES FROM REACHING THE + AND - TERMINALS. THE SERVICE MANAGER WENT UNDER THE VEHICLE AND REMOVED THE PLASTIC PLUG THE SIZE OF A QUARTER. WATER GUSHED OUT OF THE DRAIN PLUG FOR AT LEAST 5 MIN THEN IT TURNED INTO A TRICKLE. THE SERVICE MANAGER SCHEDULE THE VEHICLE TO BE FIXED BY A COMPANY THAT DEALS WITH WATER LEAKS. MY COMPLAINT IS THAT THIS POSED AN POTENTIAL DISASTER FROM AN ELECTRICAL SHORT CAUSED BY WATER POOLING. NOW IS THERE GOING TO BE A MOLD PROBLEM IN THE FUTURE? *TR

I PURCHASED MY CAR ON 4/5/14 AND TOOK IT TO THE DEALER ON 5/24/14 TO HAVE A HITCH INSTALLED. I RECEIVED A CALL FROM SERVICE STATING THAT AS SOON AS THEY RAISED MY CAR THEY NOTICED THAT BOTH FRONT AXLES WERE "SHOT". I WAS TOLD THAT MY CAR WAS "UNDRIVABLE" AND BY NO MEANS COULD THEY ALLOW ME TO TAKE IT UNTIL THE PROBLEM WAS RESOLVED. THEY GAVE ME A RENTAL. THEY WERE UNSURE AS TO THE REASON WHY UNTIL JUNE 2ND WHEN THEY TOLD ME THAT THERE WAS A BATCH OF FRONT AXLE CLAMPS THAT WERE DEFECTIVE, ALLOWING FRONT AXLE PETROLEUM FLUID TO LEAK OUT. MY MECHANIC TOLD ME THAT HAD ALL OF THE FLUID LEAKED OUT, MY CAR WOULD SPONTANEOUSLY STOP, POTENTIALLY CAUSING A CRASH. ALL CARS MANUFACTURED FROM AROUND MARCH-APRIL 20014 HAVE THIS PROBLEM. TO MY KNOWLEDGE, NEW OWNERS ARE NOT BEING NOTIFIED. I WAS FORTUNATE ENOUGH TO HAVE BROUGHT IT IN BEFORE AN ACCIDENT. *TR

I CALLED [XXX] OF MORTON, THE DEALER I PURCHASED THIS JEEP FROM AND WAS TOLD THERE WAS A WAITING LIST FOR THIS RECALL AND THAT THEY WOULD PUT ME ON THEIR LIST AND CALL ME WHEN IT CAME IN TO SET UP AN APPOINTMENT. THEY HAVE NEVER CALLED FOR THIS AND NOW I HAVE ANOTHER RECALL ON THE SUN VISOR WIRING AND AM HESITANT TO TAKE IT BACK TO THE DEALER FOR THIS AS THE OTHER RECALL HAS NEVER BEEN FIXED YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I was driving along & all of a sudden my car under side make a funny sound and stopped moving forward. I am a single mother & I had my 4 year old son with me. I had to call a tow company & they took it to a repair shop. They charged me $100 to tell me the transmission was gone & metal pieces were in the transmission. Now I have tried to get it fixed because the rest of my car looks NEW. I REALLY TAKE CARE OF IT. But now I am told it cannot be fixed because you knew there was something wrong with this particular transmission so you no longer make the parts, so no one else can get hurt. Therefore, I have a very lovely car that I love but it will never run again. I spent over $20,000 for my car. Can you help me please.

JERKING , CLUNKING ZF TRANSMISSION . BEEN TO DEAL 4 TIMES AND NOT FIXED . DANGEROUS AND TRY TO AVOID FREEWAYS AS IT COULD LOCK UP AND BREAK WHICH COULD CAUSE AN ACCIDENT. *TR