2015 Jeep Grand Cherokee Complaint Log

THE VEHICLE RECENTLY ROLLED AWAY AFTER BEING PLACED INTO WHAT I BELIEVED WAS "P" PARK. THE ELECTRO IN TRANSMISSION SHIFTER DOES NOT SEEM TO FUNCTION PROPERLY AND FAILS TO PROVIDE CERTAINTY AS TO WHEN THE VEHICLE IS TRULY IN PARK. THE INCIDENT HAPPENED IN MY DRIVEWAY AND FORTUNATELY NOBODY WAS HURT IN THE INCIDENT. I HAVE HAD ELECTRONIC SHIFTING CARS BEFORE AND THIS HAS NEVER BEEN AN ISSUE. THE SALESPERSON DID MENTION THAT THE 2016 MODELS WERE GOING BACK TO A TRADITIONAL SHIFTING MECHANISM, SO HE OBVIOUSLY KNEW OF THE ISSUE. UNFORTUNATELY, I DID NOT PICK UP ON THIS DURING THE SALES PROCESS. THIS ISSUE ABSOLUTELY NEEDS TO BE REPAIRED.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE RADIATOR LEAKED A REDDISH COLOR FLUID ONTO THE GROUND. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSE RUPTURED. THE RADIATOR WAS REPLACED. IN ADDITION, THE FRONT DRIVER AND PASSENGER SIDE BLACK WHEEL TRIM DETACHED WHILE THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

JEEP SENT OUT A SAFETY RECALL MONTHS AGO ABOUT THE TRANSMISSION STICKING IN FIRST GEAR. VERY DANGEROUS WHEN PULLING INTO TRAFFIC. TWO DIFFERENT DEALERS SAY NO PARTS AVAILABLE TO REPAIR. I WOULD SELL IT BECAUSE OF THIS PROBLEM, BUT CAN'T HONESTLY SELL IT WITH PROBLEM. TWICE THEY CLAIM TO HAVE FIXED IT WITH "SOFTWARE". BOTH TIMES CARE WAS STILL UNDER MANUFACTURER'S WARRANTY I HAVE OWNED OVER 40 VEHICLES, AND THIS IS THE WORST SERVICE I HAVE EVER SEEN BAR NONE. I DON'T THINK JEEP HAS EVEN DESIGNED A FIX YET.

INTENDING TO BACK INTO MY DRIVEWAY, I SHIFTED INTO REVERSE. THE VEHICLE WAS NOT IN REVERSE AND CRASHED INTO THE VEHICLE THAT WAS PARKED ON THE CITY STREET ACROSS THE STREET DIRECTLY ACROSS FROM MY DRIVEWAY.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I PURCHASED A BRAND NEW 2015 GRAND CHEROKEE LATE LAST YEAR, AND I'VE BEEN HAVING ISSUES WITH THE SHIFTER SINCE DAY ONE. I WAS DRIVING ON THE FREEWAY COMING HOME FROM WORK AND THE GEAR SLIPPED OUT OF PLACE. I'VE BEEN DOWN TO THE DEALERSHIP TO COMPLAIN ABOUT IT BUT OF COURSE THEY DON'T CARE. IT REALLY HURTS MY FEELINGS THAT WE PAID THIS MUCH MONEY ON A CARE I FEEL ABSOLUTELY UNSAFE IN. THE SHIFTER DOESN'T STAY INTO PARK, AND I WORK FROM MY VEHICLE AS A DELIVERY DRIVER. SO A LOT OF THE TIMES I HAVE TO BE QUICK AND SWIFT, AND IT'S BEEN TO MANY TIMES WHEN MY SHIFTER SLIPS OUT OF PLACE. MY SHIFTER DOESN'T LOCK AT ALL, WHEN I TRY AND PUT IT INTO GEAR. I'LL BE GETTING READY TO DRIVE OUT A GAS STATION AND MY SUV SHIFTER WON'T EVEN STAY IN DRIVE, IT'LL BE NEUTRAL . I'LL HAVE TO CLICK A FEW TIMES FOR IT TO TRY AND STAY IN PLACE.

MINOR LEAK IN EVAPORATIVE EMISSION SYSTEM. DEALER DIAGNOSED AS LEAKING FUEL FILLER NECK (CAP LESS STYLE) PART ORDERED AND HAS BEEN ON NATIONAL BACK ORDER WITH NO RELEASE DATE SINCE ORDERED. DEALER HAS UPGRADED ORDER SEVERAL TIME AND EACH TIME PART NUMBER IS SUPERSEDED BUT STILL NO RELEASE DATE. CHECK ENGINE LIGHT HAS BEEN ON 3-4 MONTHS NOW DUE TO THIS. EXPRESSED CONCERN IF ANYTHING ELSE GOES WRONG WILL NOT BE ABLE TO TELL AS CHECK ENGINE LIGHT IS ALWAYS ON.

MY JEEP CHEROKEE NUMEROUS TIMES HAS STARTED ROLLING AFTER STEPPING ON THE BRAKE AND SHIFTING THE JEEP INTO PARK.THE JEEP SOMETIMES GOES INTO PARK SOMETIMES GOES INTO NEUTRAL AND SOMETIMES GOES INTO REVERSE. I CALLED CHRYSLER ABOUT THE PROBLEM TO SEE IF THEIR WAS A RECALL ON MY VEHICLE AND THEY SAID NO. I SAW ONLINE ABOUT OTHER JEEP CHEROKEES BEING RECALLED FROM 2013-2015 WITH THE SAME PROBLEM WITH SOME GETTING INTO SEVERE ACCIDENTS.. THE SHIFTER IN THIS JEEP IS FAULTY AND I TOLD CHRYSLER THIS NOTHING IS BEING DONE.

TRANSMISSION SHIFTS HARD AND LUNGES FORWARD AND AND ALMOST HIT A PEDESTRIAN SOMETIMES WHEN SIFTING FROM REVERSE TO DRIVE IT TAKES 5 OR SO SECONDS TO RESPOND

ON NUMEROUS OCCASIONS AFTER WE BOUGHT OUT JEEP, AFTER SHIFTING THE GEAR LEVER THE JEEP WAS IN A GEAR OTHER THAN WHAT WAS SELECTED. ON SEVERAL OCCASIONS, WE WOULD SHIFT THE LEVER UPWARD TO PARK , PUSH THE OFF BUTTON, START TO EXIT THE VEHICLE AND IT WOULD BEGIN TO ROLL. ON APRIL 6, 2016, MY HUSBAND PULLED INTO OUR GARAGE PUSHED THE GEAR SHIFTER UP INTO WHAT HE THOUGHT WAS PARK, PUSHED THE OFF SWITCH, RAISED THE BACK HATCH AND BEGAN TO EXIT THE VEHICLE. AS HE EXITED, THE JEEP ROLLED BACKWARDS STRIKING THE CEILING OF THE GARAGE DOOR AND DAMAGING THE TAILGATE. WE CONTACTED THE DEALER TO OBTAIN A NUMBER FOR CHRYSLER CUSTOMER CARE. WE CALLED AND SPOKE TO SOMEONE THERE. THEY ASSIGNED US A CASE NUMBER #29033851. A THIRD PARTY MET US AT THE DEALER TO GO OVER THE SYSTEMS ON THE VEHICLE. THE ESTIMATED DAMAGED IS $1,693.30. WE ALSO SENT S LETTER TO THE CEO OF CHRYSLER REGARDING THIS ISSUE WITH THE SHIFTER WITH NO RESPONSE. SINCE THEN WE HAVE HEARD THAT CHRYSLER WILL BE RECALLING MILLIONS OF THE 2015 GRAND CHEROKEES DUE TO THIS ISSUE. WE FINALLY RECEIVED A LETTER FROM CHRYSLER STATING THEY ARE NOT LED TO BELIEVE THAT THE INCIDENT WE HAD WAS DUE TO A MANUFACTURING RESPONSIBILITY. WE DON'T UNDERSTAND HOW THEY CAN DO A MAJOR RECALL ON THE SAME ISSUE THAT CAUSED OUR INCIDENT.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHEN THE CONTACT CLICKED THE FUNCTION BUTTON FOR THE HEAD LAMPS, THE FUEL LID OPENED WITHOUT WARNING. THE CONTACT CONSTANTLY HAD TO CHECK TO ENSURE THAT THE FUEL CAP DOOR WAS CLOSED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. ...UPDATED 09/15/16 *BF UPDATED 09/20/16*LJ *TR

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE CONTACT'S GARAGE WITH A PASSENGER IN THE VEHICLE. THE PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER PARKING AND EXITING THE VEHICLE, IT ROLLED AWAY WITHOUT WARNING AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,800. UPDATED 06/29/16*LJ *CN

THE JEEP'S ELECTRONIC TRANSMISSION DID NOT FULLY SHIFT IN TO THE "PARK" POSITION WHILE STILL RUNNING. MY WIFE EXITED THE VEHICLE TO TAKE OUR 3 YEAR OLD FROM THE BACK SEAT AND THE JEEP BEGAN TO ROLL AWAY. SHE RAN AND JUMPED IN TO THE DRIVER'S SEAT TO STOP IT AND IN THE PROCESS HER FOOT SLIPPED FROM THE BRAKE TO THE GAS PEDAL DRIVING THE CAR INTO/THROUGH A HOUSE. SIGNIFICANT DAMAGE WAS DONE TO THE VEHICLE AND THE HOME BUT NO ONE WAS INJURED.

I HAVE HAD TWO INCIDENTS INVOLVING Y 2015 JEEP GRAND CHEROKEE WHEREAS I PUT THE GEAR SHIFTER INTO PARK AND BOTH TIMES THE VEHICLE MOVED IN GEAR. THE FIRST INCIDENT I WAS LOADING MY BOAT AND TRAILER INTO LAKE POWELL AND PLACED THE SHIFTER INTO PARK AND THE VEHICLE KEEP ROLLING BACK. THE ONLY THING THAT SAVED ANYONE FROM GETTING HURT WAS I PLACED THE PARKING BRAKE ON IMMEDIATE. THE SECOND INSTANCE WAS I WAS BACKING INTO MY GARAGE WHEN I PLACED THE SHIFTER INTO PARK AND THE VEHICLE KEPT DRIVING BACKWARDS IN REVERSE GEAR. THIS CAUSES MY VEHICLE TO CRASH INTO OVERHEAD STORAGE AND CAUSE APPROXIMATELY $1500 IN DAMAGE TO VEHICLE. I CALLED CHRYSLER AND THEY DID NOTHING TO HELP BUT GAVE ME THE RUN AROUND. I AM CONCERNED WITH MY PERSONAL SAFETY NOW DUE TO THIS ISSUE.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO SHIFT GEARS WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE FAILURE MILEAGE WAS 2,340. THE VIN WAS UNAVAILABLE.

THE ELECTRONIC GEAR SHIFTER IS DIFFICULT TO USE AND OFTEN SHIFTS INTO AN UNINTENDED GEAR DURING USE. FOR INSTANCE, WHEN PULLING INTO A DRIVEWAY AND THEN REVERSING, I OFTEN GET DELAYED IN THE MANEUVER AS THE SHIFTER WILL SHIFT TO N INSTEAD OF R FROM D, OR WHILE TRYING TO REVERSE FROM P, IT WILL SHIFT TO N INSTEAD OF R. IN TIMES OF TRAFFIC, THIS SHIFTER REQUIRES ME TO TAKE MY EYES OFF OF THE ROAD AND ONTO THE SHIFTER ITSELF TO MAKE SURE IT IS SHIFTING INTO THE EXACTLY THE RIGHT GEAR, WHICH CAN BE HAZARDOUS. ALSO, WHEN ATTEMPTING TO PLACE THE VEHICLE IN P, IT WILL SHIFT INTO R JUST AS EASILY AS IT WILL SHIFT INTO P. I HAVE LEFT MY VEHICLE BEFORE WHEN IT IS IN R THINKING IT WAS IN P.

OUR DAUGHTER BOUGHT A 2015 JEEP GRAND CHEROKEE APPROXIMATELY SIX MONTHS AGO. HER "DREAM CAR". TWO WEEKS AGO, WHILE DRIVING HOME FROM LOS ANGELES, HER REAR TIRE BLEW OUT, CAUSING HER TO SPIN OUT ON THE FREEWAY, GETTING CLIPPED BY A BIG RIG AND TOSSED INTO THE CARPOOL LANE, FACING ONCOMING TRAFFIC. SHE WAS SOMEHOW ABLE TO GET TO THE SHOULDER OF THE ROAD WITHOUT INVOLVING OTHER VEHICLES. SHE WAS BY ONLY A MIRACLE, MOSTLY UNHARMED. THIS IS A NEW CAR. THE TIRES ARE MICHELIN. WE ARE EXTREMELY UNHAPPY WITH WHAT HAPPENED, BUT OBVIOUSLY, EXTREMELY GRATEFUL SHE IS ALIVE!

WITH A COLD TRANSMISSION (USUALLY) THE VEHICLE HAS A HARD TIME GOING FROM 1ST GEAR TO 2ND. THERE IS LAG/DELAY AND THEN WHEN IT SHIFTS THERE IS A LURCH FORWARD MOVEMENT. THIS IS HAPPENING WHEN SHIFTING FROM PARK TO DRIVE AND THEN MOVING...I.E. OUT OF A PARKING SPACE OR OUT OF THE DRIVEWAY ENTERING THE STREET. THIS HAPPENS DAILY.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHEN PLACING THE VEHICLE IN PARK, IT ROLLED AWAY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

GEAR SELECTOR LEVER IS VERY DIFFICULT TO ENSURE THAT THE OPERATOR HAS SELECTED THE PROPER GEAR. WHAT WAS AN INTUITIVE FUNCTION IN ALMOST ALL VEHICLES IS IN THE VEHICLE NOW REQUIRES TOO MUCH TIME TO MAKE VISUAL CHECKS THAT PROPER GEAR SELECTION IS MADE. ITS POSSIBLE TO SHIFT UP INTO WHAT YOU THINK IS PARK, ONLY TO FIND THE VEHICLE STILL IN REVERSE. INADVERTENT BUMPS OF THE SHIFT LEVER CAN TAKE THE TRANSMISSION OUT OF "D" DRIVE SELECTION AND PLACE THE VEHICLE INTO "S" SPORT SHIFT MODE WITHOUT THE DRIVER BEING AWARE. THE OPERATOR OVER TIME WILL ADAPT, BUT OCCASIONALLY STILL ERROR AT TIMES. AN OVERLY COMPLEX DEVICE FOR WHAT IS AND SHOULD BE A SIMPLE FUNCTION. IT IS ENTIRELY POSSIBLE TO GET OUT OF THIS VEHICLE THINKING YOUR CAR IS IN PARK, WHEN ITS IN REVERSE.

SEAT BELT DIDNT CLICK ALL THE WAY, THE SEATBELT FOR THE DRIVERS SIDE WAS INDICATED AS NOT ON AS WELL AS THE AIRBAG LIGHT. THIS IS A 2015 JEEP GRAND CHEROKEE - THE BELT ON THE DRIVERS SIDE IS FAULTY -

OUR 2015 JEEP GRAND CHEROKEE ROLLED DOWN A RAMP IN A VALET PARKING AREA. VALET ATTENDANT LEFT VEHICLE IN PARK AND VEHICLE TOOK OFF. CAUSED FRONT END TO RECEIVE MAJOR DAMAGE.

TRANSMISSION FREQUENTLY STUCK BETWEEN GEARS WHEN STARTING FROM A NEAR STOP. DEALER IS ABLE TO REPRODUCE ISSUE AND COMPUTER REPORTS THAT "DOG CLUTCH" IS CONFUSED ON WHICH GEAR TO BE IN. WHEN APPLYING THROTTLE, CAR WILL NOT MOVE UNTIL CLUTCH DISENGAGES CAUSING A STRONG SURGE. CHRYSLER ENGINEERING IS REFUSING TO ADDRESS THE ISSUE. I FEEL IT IS A SAFETY CONCERN AS THE CAR DOESN'T MOVE WHEN PRESSING THROTTLE UNTIL THE TRANSMISSION DECIDES WHICH GEAR TO ENGAGE.

AFTER PUTTING THE VEHICLE IN WHAT I THOUGHT WAS PARK IN MY CIRCULAR DRIVE, I HIT THE POWER BUTTON AND EXITED THE VEHICLE. IT MUST HAVE BEEN IN NEUTRAL BECAUSE WHEN I TURNED AROUND TO GO BACK TO THE CAR TO FIGURE OUT WHAT WAS GOING ON WITH THE NOISE, I SAW MY 10 YEAR OLD PULL THE TRANSMISSION INTO DRIVE FROM THE BACK SEAT. THE CAR STARTED MOVING FORWARD AT AN ANGLE (THE WHEELS WERE TURNED DUE TO CIRCLE DRIVE) AND I HAD TO RUN TO GET IT. AFTER I GOT IN THE CAR AND BEFORE I COULD GET MY FOOT ON THE BREAK, MY LEFT LEG THAT WAS STILL OUTSIDE THE DOOR WAS SMASHED WHEN THE CAR SWIPED A TREE AND THE RIGHT SIDE OF THE CAR HIT A ROCK. I WAS TOLD THE DAMAGE WAS OVER $1300 TO REPAIR. I DID NOT SEEK MEDICAL TREATMENT FOR MY LEG.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, IT ROLLED BACKWARDS, JUMPED A CURB, AND CRASHED INTO A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. ON NUMEROUS OCCASIONS, THE GEAR LEVER FAILED TO SHIFT INTO THE SELECTED GEAR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.

3/7/16 CAR WAS PARKED AT WALMART PARKING LOT, ENGINE WAS LEFT RUNNING WITH MY WIFE IN PASSINGER SEAT. AFTER APPROX. 20 MIN. THE CAR BEGAN TO REVERSE. CAR WENT APPOX. 60 FT AND HIT ANOTHER PARKED CAR, MOVING IT APPROX. 1 1/2 FT SIDEWAYS. THE OTHER CAR WAS HIT ON DRIVER SIDE BETWEEN THE DOORS. MY WIFE ATTEMPTED TO STOP THE JEEP AFTER IT HIT THE OTHER CAR WHILE SHE WAS STILL IN THE PASSINGER SEAT, AND THE CAR WENT FORWARD TO THE SAME PARKING SPOT, JUMPED 12 IN CURB,WENT UP A THREE BERM AND STOPPED WHEN IT HIT A CONCRETE BASE FOR A LIGHT POLE. I'M 81 YEARS OLD AND I'VE OWNED MANY CARS AND THIS IS THE WORST SHIFTING SYSTEM I'VE EVER HAD. I HAVE ALSO RENTED MANY CARS IN MANY COUNTRIES AND NEVER HAD A SHIFTER AS BAD AS THIS JEEP. THIS JEEP IS NOT SAFE!!! FOR PICTURES AND INCIDENT REPORT #16-14797, CALL POLICE OFFICER JENNIFER HINES #134 CITY OF LOVELAND,CO, PHONE:970-962-2502 EXT. 1134

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE DRIVER CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS SEATED IN THE REAR PASSENGER SEAT AND SUSTAINED MINOR INJURIES TO THE KNEE, ARM, AND HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT PARKED THE VEHICLE AND THOUGHT HE TURNED OFF THE ENGINE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, THE ENGINE WAS ON. THE CONTACT ACTIVATED THE OFF BUTTON AND HAD NO INDICATION THAT THE ENGINE WAS STILL ON. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

VEHICLE DOES NOT GO INTO PARK AT FIRST ATTEMPT. GOES TO REVERSE AND IF NOT CAREFUL YOU THINK YOU HAVE PLACED IT IN PARKED AND IT WILL ROLL AWAY OR MOVE IN REVERSE. I NOTICED THEY CHANGED THE GEAR SHIFT CONTROL MECHANISM IN 2016, THEY NEED TO CORRECT THESE 2015 WITH THE SAME FIX THE MANUFACTURE FELT WAS NEEDED FOR THE 2016 MODELS, THEY MUST OF KNOWN OF THE ISSUE

SHIFTER DESIGN IS VERY POOR. CANNOT TELL WHEN IT IS IN PARK OR REVERSE. ALSO CANNOT SHIFT BETWEEN DRIVE AND REVERSE WITHOUT GOING INTO PARK FIRST. ON MORE THAN ONE OCCASION I HAD TO SHUT THE VEHICLE OFF AND RESTART BEFORE IT WOULD GO INTO REVERSE. THAT CREATED AN UNSAFE SITUATION. I WAS ON A BUSY CITY STREET AND PARALLEL PARKING.

VEHICLE OFTEN DOES NOT ENGAGE IN GEAR. EVENTUALLY WHEN IT CATCHES GEAR, THE VEHICLE LUNGES CONSIDERABLY IN GEAR FORCING THE CAR TO JERK FORWARD. IT HAPPENS MORE OFTEN WHEN GOING SLOW IN TRAFFIC OR GOING UP AND DOWN HILLS. VERY UNSTABLE IN THESE SITUATIONS. IN ONE SPECIFIC SITUATION IN TRAFFIC, CAR DID NOT CATCH GEAR AND THEN WHEN IT ENGAGED, JERKED FORWARD INTO CAR IN FRONT OF ME.

DRIVING OVER IMPERFECTIONS IN THE ROAD CAUSES THE STEERING WHEEL TO SHAKE. THE FASTER WE TRAVEL THE FASTER & MORE SEVERE THE SHAKING. I HAVE HAD THE VEHICLE CHECKED BY NUMEROUS SHOPS & ALL STEERING & SUSPENSION COMPONENTS ARE IN GOOD CONDITION.

I PUT CAR IN PARK AND GOT OUT OF VEHICLE. A FEW MOMENTS LATER I NOTICED THAT VEHICLE WAS ROLLING IN REVERSE DOWN MY STREET. I WAS UNABLE TO STOP IT. IT CONTINUED TO ROLL UNTIL CRASHING INTO A TREE. THERE IS BUMPER DAMAGE AND SCRATCHES AND DENTS TO THE BODY OF THE CAR.

AFTER PLACING MY VEHICLE IN PARK, I EXITED THE VEHICLE WITH IT STILL RUNNING AND ENTERED MY HOUSE FOR 3-4 MINUTES. WHEN I CAME OUT OF THE HOUSE, THE CAR HAD BACKED DOWN MY DRIVEWAY AND DONE A U-TURN AND BACKED INTO A SNOW BANK. THE CAR WAS IN NEUTRAL, THEN.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE IDLING, THE VEHICLE INDEPEDENTLY SHIFTED OUT OF PARK AND ROLLED BACKWARDS. AS A RESULT, THE VEHICLE STRUCK A POLE AND KEPT ROLLING UNTIL IT CRASHED INTO A FENCE ON THE TOP OF A BOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

ON MORE THAN ONE OCCASION I HAVE STARTED TO GET OUT OF MY JEEP TO FIND THAT IT WAS NOT IN PARK. ON ONE OCCASION IT WAS IN NEUTRAL RATHER THAN PARK AND THE CAR ROLLED DOWN THE DRIVEWAY UNOCCUPIED. IT ROLLED INTO A DITCH. IT IS ALSO VERY EASY TO LEAVE THE CAR WITH THE ENGINE RUNNING BY MISTAKE. SERIOUS DESIGN PROBLEM. KEY FOBS ARE ALSO LESS SAFE THAN A KEY WHAT MUST BE TURNED AND PULLED OUT BEFORE LEAVING.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE WINDSHIELD SUDDENLY DEVELOPED A CRACK LOCATED ON THE PASSENGER SIDE. THE CRACK EXTENDED APPROXIMATELY 7 INCHES FROM THE BOTTOM OF THE WINDSHIELD AND OVER THE HEATING ELEMENT. DURING THE INCIDENT, THE HEATING ELEMENT WAS TURNED TO THE ON POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,500.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IDLING AT A DRIVE-THRU, THE TRANSMISSION WAS SHIFTED INTO PARK. ONCE THE BRAKE PEDAL WAS RELEASED, THE VEHICLE LUNGED FORWARD. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPROGRAMMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,600. UPDATED 05/18/16*LJ *TR

SAW ARTICLES THIS WEEK REGARDING NHTSA INVESTIGATION OF TRANSMISSION SHIFTER IN 2015 JEEP GRAND CHEROKEE. WHILE I AM NOT CONCERNED FOR MY SAFETY (AS I HAVE LEARNED TO KEEP FOOT ON BREAK UNTIL I LOCATE ONE OF THE INDICATORS THAT SHOWS PARK WHILE I KEEP PUSHING THE SHIFTER FORWARD) I AM CONCERNED EVERY TIME BOCA CAR WASH PARKS MY VEHICLE NEXT TO FEDERAL HIGHWAY IN DOWNTOWN BOCA RATON AFTER GOING THROUGH THEIR WASH; OR WHEN A RESTAURANT VALET PARKS MY VEHICLE. UNLESS YOU KNOW THIS SHIFTER, YOU EVENTUALLY WILL STEP OUT WHEN IT IS IN REVERSE. JUST A MATTER OF TIME. MAYBE THE OWNER COULD BE DEEMED RESPONSIBLE TO MAKE MULTIPLE ATTEMPTS TO GET HIS VEHICLE INTO PARK WITH THIS QUIRKY SHIFTER, BUT NOT THE VALETS OR OTHER PEOPLE WHO MAY DRIVE THE CAR.

THE SHIFTER IS CONFUSING AND FUNCTIONS TERRIBLY. IN SEVERAL INSTANCES I ENDED UP IN REVERSE INSTEAD OF PARK WHEN ATTEMPTING TO PARK THE VEHICLE AND NEARLY RAN INTO OTHER VEHICLES AND/OR PEDESTRIANS AS A RESULT.

TWO HOURS AFTER ARRIVING HOME, I WAS AWAKEN TO FIND MY BRAND NEW 2015 JEEP GRAND CHEROKEE ON FIRE, WHILE STATIONARY AND PARKED NEAR MY HOME. A FIREMAN STATED THAT IT APPEARS TO BE RELATED TO THE ENGINE. I RECENTLY PURCHASED THE VEHICLE IN OCTOBER 2015, REPLACING MY 2005 GRAND CHEROKEE. LESS THAN FOUR MONTHS OLD, THE CAR HAS LESS THAN 4,000 MILES AND HAS NOT HAD ANY PROBLEMS. AFTER GOOGLING POTENTIAL CAUSES, I DISCOVERED OTHERS HAVE HAD THIS PROBLEM WITH THI SAME MODEL, AS RECENT AS JANUARY 2016! THIS IS GRAVELY CONCERNING AND SHOULD RESULT IN FURTHER INVESTIGATION.

THE ELECTRONIC GEAR SHIFT IS POORLY DESIGNED AND UNSAFE. YOU NEVER KNOW WHEN OPERATING THE SHIFT GEAR IF YOU ARE IN PARK, NEUTRAL, DRIVE OR REVERSE. IT IS CONFUSING AND DANGEROUS. I FOUND MYSELF ON MANY OCCASIONS, THINKING THAT THE LEVER WAS IN PARK, WHEN IN REALITY I WAS STILL IN REVERSE OR DRIVE. I OPEN THE DOOR TO GET OUT OF THE VEHICLE AND THE VEHICLE STARTS MOVING. I AM IN MY 60'S AND HAVE SLIPPED COUPLE TIMES, WHEN THESE INCIDENTS OCCURRED. I MENTIONED THESE INCIDENTS TO MY LOCAL DEALERSHIP AND THEY FOUND THE POWER TRAIN FUNCTIONING AS DESIGNED.

TL* THE CONTACT OWNED A 2015 JEEP GRAND CHEROKEE. WHILE PARKED ON THE STREET, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT WAS HOME IN BED AND WAS AWAKENED BY THE POLICE WHO INFORMED THE CONTACT THAT THE VEHICLE WAS ON FIRE. THE FIRE CAUSED DAMAGE TO ANOTHER VEHICLE ALSO. A POLICE REPORT WAS FILED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. THE INSURANCE DETERMINED THAT THE FIRE WAS DUE TO ELECTRICAL FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

THE CONSOLE SHIFTER IS NOT ATYPICAL OF A NORMAL AUTOMATIC TRANSMISSION SHIFTER. THE GATE DOES NOT HAVE A FEEL THAT ALLOWS THE DRIVER TO SENSE WHICH GEAR THEY ARE IN. I JUST RECENTLY LEFT THE CAR IN NEUTRAL WHILE STOPPING TO GO MAIL A LETTER AT HE MAILBOX. THE JEEP STARTED TO ROLL AND I WAS STRUCT BY THE MIRROR. I AM JUST GLAD I WAS ABLE TO GET BACK INTO THE VEHICLE AND APPLY THE BRAKES.

SHIFTING MECHANISM DOES NOT ALWAYS GO INTO PARK WHEN THE LEVER IS ACTIVATED AND DIRECTED TO THE PARKING INDICATOR.. ONE NEW SYMPTOM LAST COUPLE OF DAYS.. THE COMPUTER SCREEN DISPLAY INDICATES IT WILL NOT GO INTO PARK BECAUSE THE VEHICLE IS STILL MOVING - YET THE VEHICLE IS SETTING STILL.

THE SHIFT UNIT FAILS TO POSITIVELY ENTER THE PARK POSITION WHEN SHIFTED TO THAT POSITION. IT HAS ENTER THE REVERSE MODE! THIS HAS HAPPENED SEVERAL TIMES. IF THE SHIFTER IS ACCIDENTALLY BUMPED TO THE NEUTRAL POSITION WHILE IN MOTION SUCH AS IF YOU ARM IS ON THE CONSOLE AND HARD BRAKING CAUSED YOUR HAND/ARM SLIDE FORWARD CONTACTING THE SHIFTER PUTTING THE UNIT IN NEUTRAL, THE BRAKE MUST BE APPLIED BEFORE THE UNIT CAN BE SHIFTED BACK INTO GEAR. THE VEHICLE WILL BE STILL IN MOTION! THE UNIT IS NOT USER FRIENDLY IN SELECTING A GEAR. YOU MUST VISUALLY ASSURE YOU ARE IN THE DESIRED GEAR. THE DIAL KNOB SYSTEM CHRYSLER HAD IN VEHICLES WITHOUT A CONSOLE WAS MUCH MORE USER FRIENDLY! THIS ISSUE SHOULD BE ADDRESSED! I BELIEVE SEVERAL YEARS BACK IN THE 70S FORD HAD A SIMILAR ISSUE WITH THE CAR MOVING FROM PARK TO REVERSE ON ITS OWN. I PERSONALLY KNOW OF ONE LADY WHO WAS DRAGGED BY THE CAR AFTER THE DOOR KNOCKED HER DOWN AS THE CAR WENT INTO REVERSE! THESE ISSUES WITH MY 2015 JEEP HAVE OCCURRED SEVERAL TIMES SINCE I HAVE OWNED THIS VEHICLE.

THE AUTOMATIC TRANSMISSION SHIFTER DOES NOT HAVE A POSITIVE FEEL AND IS DIFFICULT TO FIND THE CORRECT GEAR. SHIFT GATES ARE MINIMAL. IT IS VERY EASY TO UNINTENTIONALLY LEAVE THE CAR IN "REVERSE" WHEN YOU INTEND TO PUT IT IN "PARK". ON ONE OCCASION I STEPPED OUT OF THE CAR WHILE IT WAS IN "REVERSE" AFTER I THOUGHT THE CAR WAS IN "PARK". YOU REALLY HAVE TO APPLY FORCE AND DOUBLE CHECK THE DASH DISPLAY TO MAKE SURE THE CAR IS IN "PARK". AFTER MY INCIDENT, I ALWAYS FIND I HAVE TO DOUBLE CHECK TO MAKE SURE THE CAR IS IN "PARK". SHOULDN'T BE THAT WAY - POOR ENGINEERING. WE HAVE NOT HAD AN INCIDENT IN SOME TIME BUT IT TAKES A LOT OF PRACTICE TO "MASTER" THE ELECTRONIC SHIFTER. I HAVE NOTICED JEEP HAS GONE TO A GATED SHIFT FOR THE 2016 MODEL YEAR. THIS WOULD BE THE SAFEST AND MOST APPROPRIATE FIX. THIS ELECTRONIC SHIFT COULD BE VERY DANGEROUS TO SOMEONE WHO ISN'T FAMILIAR WITH THE CAR.

JEEP WAS PARKED IN OUR DRIVEWAY WHICH HAS A SLIGHT INCLINE. LOOKED OUT OF THE WINDOW A FEW MINUTES AFTER IT WAS PARKED AND IT WAS OUT IN THE STREET. DROVE IT BACK UP THE DRIVEWAY 6 OR 7 TIMES AND PUT IT IN PARK. EACH TIME THE WHEELS ROLLED AND IT ROLLED DOWN THE DRIVEWAY INTO THE STREET. JUST BEFORE THIS HAPPENED, I HAD REMOVED A WHEELCHAIR FROM THE BACK. IF THIS HAD OCCURRED SOONER, I WOULD HAVE BEEN RUN OVER BY THE CAR. IF THIS HAD HAPPENED WHEN TRANSFERRING FROM THE CAR TO THE WHEELCHAIR, BOTH OF US WOULD HAVE BEEN HIT BY THE DOOR, KNOCKED OVER AND THEN RUN OVER.

I HAVE OWNED A 2015 JEEP GRAND CHEROKEE FOR 6 MONTHS NOW. ON AT LEAST 3 DIFFERENT OCCASIONS I HAVE EXITED THE VEHICLE WITH THE ENGINE RUNNING THINKING IT WAS IN 'PARK' ONLY TO FIND LATER UPON RE-ENTERING THE VEHICLE THAT IT WAS ACTUALLY IN 'REVERSE'. THE ONLY THING THAT KEPT THE VEHICLE FROM ROLLING AWAY WAS THAT I HAD FIRMLY ENGAGED THE EMERGENCY BRAKE. LUCKILY, I HAVE A HABIT OF ALWAYS USING MY EMERGENCY BRAKE. IN TWO INSTANCES, WITH THE ENGINE RUNNING AND THINKING THE VEHICLE WAS IN 'PARK' I EXITED THE VEHICLE AND WENT BEHIND IT TO OPEN THE TAILGATE. WHEN THE TAILGATE WOULD NOT OPEN I WENT BACK TO THE DRIVER'S SIDE ONLY TO REALIZE THE VEHICLE WAS ACTUALLY IN 'REVERSE' (WHICH IS WHY THE TAILGATE WOULD NOT OPEN). AGAIN, THE ONLY THING THAT KEPT THE VEHICLE FROM ROLLING AWAY (OR ONTO ME) WAS THE FIRMLY ENGAGED EMERGENCY BRAKE. I THINK THE DESIGN OF THE GEAR SHIFT SELECTOR IS A SERIOUS SAFETY ISSUE THAT COULD EASILY RESULT IN INJURY, DEATH, AND/OR PROPERTY DAMAGE.