2017 Jeep Grand Cherokee Complaint Log

DRIVING IN THE NE AFTER THE HIGHWAY DEPT. SPREAD THE SLURRY TO COMBAT ICE MY BRAND NEW JEEP GRAND CHEROKEE 2017, COLOR IVORY, STAINED. THE TRUCK WAS DRIVEN ON THE HIGHWAY AS WELL AS SECONDARY ROUDS. AFTER WASHING THE VEHICLE I DISCOVERED THE WHEEL WELL AND ITS SIDES STAINED FROM THE SLURRY. BROUGHT IT TO MEADOWLANDS OF CARMEL WHERE IT WAS PURCHASED. THEY INDICATED THEY HAD SEEN THIS BEFORE HOWEVER CHRYSLER WILL NOT COVER CHEMICAL REACTION. THIS TELLS ME THEY ARE AWARE OF THE ISSUE AND HAVE PRODUCED A PRODUCT THAT CANNOT HANDLE NORMAL USE. THIS IN REALITY IS A DEFECT IN THE PAINT. CHRYSLER CASE NUMBER 31176230

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER DROPPED FROM DRIVE INTO NEUTRAL INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSTIC RESULTS WERE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 843.

I STOPPED ON MY DRIVEWAY WHICH IS AT ABOUT A 20 DEGREE ANGLE. PLACED THE VEHICLE IN PARK AND LEFT THE ENGINE RUNNING. I DID NOT APPLY THE PARKING BRAKE. I EXITED THE VEHICLE IN ORDER TO CHANGE DRIVERS AND LEFT THE DOOR OPEN. THE VEHICLE STARTED TO ROLL BACKWARDS SLOWLY. I JUMPED IN AND HIT THE BRAKES. I CONFIRMED VEHICLE SHIFT SELECTOR WAS IN PARK. I REPEATED THE SAME THING THE NEXT DAY TO TEST THIS BUT OF COURSE I STAYED IN THE VEHICLE WITH THE DOOR SHUT AND THE SAME THING HAPPENED. I PULLED UP TO THE SAME SPOT, WITH THE ENGINE RUNNING AND PUT THE VEHICLE IN PARK AND I STARTED ROLLING BACK AGAIN. I HIT THE BRAKES AND IT STOPPED. I TESTED THIS BACKING OUT OF MY GARAGE AND COULD NOT MAKE THIS OCCUR THAT WAY. I TRIED IT SEVERAL TIMES AGAIN BOTH WAYS AND COULD NOT DUPLICATE THE PROBLEM. I KNOW THE VEHICLE WAS IN PARK WHEN THIS HAPPENED. THE VEHICLE IS BRAND NEW WITH LESS THAN 700 MILES ON IT. I HAVE STOPPED AT THAT SPOT HUNDREDS OF TIMES OVER THE YEARS WITH VARIOUS VEHICLES, INCLUDING OTHER MODEL YEAR JEEP GRAND CHEROKEES AND THIS HAS NEVER HAPPENED.

18 DAYS AFTER PURCHASING MY GRAND CHEROKEE THE CAR SUDDENLY FELT LIKE IT WAS DRAGGING SOMETHING AND HAVING A DIFFICULT TIME MOVING. IT FELT LIKE THE EMERGENCY BRAKE WAS ON, BUT THE WAS NOT LIGHT INDICATOR. WHEN WE PULLED OVER THE WHEELS WERE RED HOT AND WHEN WE DROPPED WATER ON IT TO SEE HOW HOT IT WAS THE WATER SIZZLED. WE ENGAGED AND THEN DISENGAGED THE PARKING BRAKE JUST TO MAKE SURE IT WASN'T ON FOR SOME REASON. WE HAD THE CAR PUT ON A FLATBED AND TAKEN TO THE DEALERSHIP. A WEEK LATER THEY SAID IT WAS FIXED, WE PICKED IT UP DROVE IT THE 23 MILES HOME AND PARKED IT. THE NEXT MORNING ON THE WAY TO WORK IT DID THE SAME THING. A FLATBED CAME AND TOOK IT TO THE DEALERSHIP AGAIN. THE DEALERSHIP DROVE IT AND THEY EXPERIENCED THE SAME PROBLEM AND HAD TO HAVE A FLATBED COME PICK IT UP. WE WERE TOLD THAT THE BRAKES WERE ENGAGING WITHOUT WARNING AND IT WOULD BE FIXED. THE REPLACED EVERYTHING IN THE REAR BRAKES AND WE WAITED A MONTH FOR A MODULE TO BE INSTALLED. THE DEALERSHIP CALLED AND SAID IT WAS FIXED. AGAIN, WE PICKED UP THE CAR, DROVE THE 23 MILES HOME AND PARKED THE CAR FOR THE EVENING. THE NEXT MORNING ON THE WAY TO WORK THE BRAKES ENGAGED AGAIN AND WE HAD TO HAVE THE CAR PUT ON A FLATBED ONCE AGAIN. EVERY TIME THIS HAPPENED IT WAS ON A DIFFERENT TYPE OF ROAD, GOING DIFFERENT SPEEDS AND FOR NO PARTICULAR REASON. THERE WASN'T ANY HARD BRAKING HAPPENING TO MAKE THE BRAKES ENGAGE. IT WAS IN THE MIDDLE OF DRIVING THIS WOULD HAPPEN. IN THE 9 WEEKS OF OWNERSHIP, WE HAVE ONLY HAD POSSESSION OF THE CAR FOR 20 DAYS!!! WE ARE BEING TOLD THE CAR IS FIXED AND WE CAN COME GET THE VEHICLE. I NO LONGER FEEL SAFE IN THIS VEHICLE AND DO NOT WANT IT BACK. I'M LOOKING TO HAVE THE CAR TAKEN BACK UNDER THE RIGHTS OF THE LEMON LAW AND WILL BE INVOLVING A THIRD PARTY TO HELP MAKE THIS HAPPEN.

THE JEEP GRAND CHEROKEE HAS A "SAFETY" FEATURE CALLED AUTOMATIC HIGH-BEAMS, A FEATURE THEY CHARGE AN ADDITIONAL FEE FOR. THE FEATURE ITSELF CAN BE TURNED ON/OFF ONLY THROUGH THE UCONNECT SYSTEM OF SETTINGS, WHILE THE VEHICLE IS STOPPED. THE ACTUAL FEATURE ONCE TURNED ON CAN BE ENABLED AND DISABLED THROUGH THE TURN SIGNAL STALK (PUSHING FORWARD TO ENABLE, BACK TO DISABLE) ONCE THE FEATURE IS TURNED ON VIA UCONNECT, THERE IS NO WAY TO MANUALLY TURN ON YOUR HIGH-BEAMS EXCEPT BY PULLING BACK ON THE TURN SIGNAL STALK TO ENABLE YOUR FLASH-TO-PASS HIGH-BEAMS. THIS ALLOWS THE HIGH-BEAMS TO TURN ON FOR APPROXIMATELY 6 SECONDS BEFORE THEY AUTOMATICALLY TURN OFF, EVEN IF YOU ARE STILL HOLDING THE STALK BACK TOWARDS YOU. THE REASON THIS IS A SAFETY ISSUE IS THAT THE UCONNECT SYSTEM AUTOMATICALLY DISABLES AUTOMATIC HIGH-BEAMS AT SPEEDS OF 15MPH OR LESS. ONCE THIS FEATURE IS AUTOMATICALLY DISABLED, IT CANNOT BE RE-ENABLED UNTIL YOU HIT A SPEED OF 23MPH, AT THIS POINT THE AUTOMATIC HIGH-BEAMS IS RE-ENABLED BY THE UCONNECT SYSTEM. WHERE THIS BECOMES AN INCREASED SAFETY ISSUE IS ON RESIDENTIAL STREETS WITH SPEED LIMITS OF 20MPH. THERE IS NO WAY TO TURN ON YOUR HIGH BEAMS ON RESIDENTIAL ROADS, UNLESS YOU ARE ABLE TO TURN ONTO THE RESIDENTIAL ROAD WHERE THE LIGHTS WERE PREVIOUSLY AUTOMATICALLY ENABLED (IE DRIVING ABOVE 23MPH) AND YOU KEEP YOUR VEHICLE SPEED ABOVE 15MPH. THE ONLY WAY TO TURN ON YOUR HIGH BEAMS IN THIS SITUATION IS TO DO ONE OF THE FOLLOWING: 1- BREAK THE SPEED LIMIT TO REACH 23 MPH THEN DROP BACK DOWN TO THE LEGAL SPEED LIMIT (SO NOT AN OPTION). 2- DRIVE WITH 1 HAND ON THE WHEEL, WHILE HOLDING BACK THE TURN-SIGNAL STALK TO ENABLE FLASH TO PASS HIGH-BEAMS, AND EVERY 6 SECONDS RESETTING THE STALK AFTER THEY TURN OFF. 3- STOP YOUR VEHICLE, ENTER THE UCONNECT SYSTEM ON THE RADIO, CHANGE THE SETTINGS TO TURN OFF THE AUTOMATIC HIGH-BEAM FEATURE. *TR

IT APPEARS THAT THERE IS A BUG IN THE PROGRAMMING OF THE VEHICLE. WHEN I EITHER USE THE REMOTE, OR THE BUTTON IN THE TRUNK AREA TO CLOSE THE LIFT GATE, AS I WALK TO THE FRONT OF THE VEHICLE AND OPEN THE DOOR, THE LIFTGATE STOPS CLOSING AND RETURNS TO OPEN. IT DOESN'T HAPPEN 100% OF THE TIME BUT GREATER THAN 75% THE LIFTGATE WILL STOP CLOSING WHEN I OPEN THE FRONT DOOR.

The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work