2018 Jeep Grand Cherokee Complaint Log

MY 2018 JCG ALTITUDE EDITION WITH 16000 MILES HAS BEEN HAVING ISSUES WITH RADIO AND NAVIGATION. CJDR REPLACED STEREO SYSTEM WHICH FIXED THE NAVIGATION ISSUE BUT NOW RADIO TURNS UP AND DOWN ON OWN. TOOK CAR IN TODAY AND THERE IS NO FIX. THEY TOLD ME WHEN IT OCCURS TO TURN MY CAR OFF AND THEN BACK ON WHICH WILL HELP IT TEMPORARILY. THE PERIOD OF WHICH IT WILL HELP IS LESS THAN 1 MINUTE BEFORE IT REPEATS THE VOLUME ISSUE. HOWEVER THIS IS NOT ACCEPTABLE. VEHICLE HAS BEEN SHIFTING VERY HARD AND LUNGING FORWARD WITHOUT FOOT ON GAS, THEY 'RE-FLASHED' MY JEEP TWICE. SAYING MY CAR NEEDED TO RELEARN MY DRIVING. I WAS TOLD BY MY SERVICE TECHNICIAN THAT HE WOULD CALL WHEN THEY HAD SOME SOLUTION.

POWER DRIVER SEAT ADJUSTS FORWARD WHILE I AM IN MOTION. DANGEROUS DRIVING CONDITION OCCURS WHEN I AM CRAMMED UP AGAINST THE STEERING WHEEL. AT DEALERSHIP X 2 WITH NO RESOLUTION. THEY CLAIM TO HAVE PERFORMED A MEMORY AND SOFTWARE RESET.

WE TOW OUR VEHICLE AND IT IS HAVING A REAL BAD WOBBLE. THIS HAPPENS WHEN WE MAKE SHARP TURNS WHILE IN TOW ONLY. AFTER THE TURN IT USUALLY CORRECTS ITSELF. WE ARE CONCERNED THAT THIS MAY BE THE SAME PROBLEMS THEY ARE HAVING WITH THE EARLIER MAKE JEEPS WHICH IS REFERRED TO AS THE DEARTH WOBBLE. WE HAVE AN APPOINTMENT WITH A DODGE DEALER TO CHECK IT OUT.

WHILE DRIVING A MESSAGE OF SERVICE SHIFTER DISPLAYED AND VEHICLE WENT LIKE ON PARK MODE BUT IN D SHIFT. CAR WAS IN MOTION AND BECAME STATIONARY. SHIFT LIGHTS CAME ON. ALL WHEELS WERE LOCKED, SERVICE ENGINE LIGHT ON. TURNING CAR OFF AND BACK ON DIDN'T HELP. I WAS UNABLE TO MOVE THE SHIFT FROM D TO ANY OTHER SHIFT. IT WAS VERY SCARY AS I WAS ON HEAVY TRAFFIC ROAD, UNABLE TO MOVE THE CAR IN THE MIDDLE LANE DURING WORK RUSH HOUR. IT HAD TO BE TOWED TO THE DEALER, TOW GUY HAD ISSUES GETTING INTO THE FLAT BED AS THE WHEELS WERE FULLY LOCKED. AWAITING A DIAGNOSIS.

ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH AND ATTEMPTING TO SHIFT GEARS, THE VEHICLE DOWNSHIFTED. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO ROUTE 46 CHRYSLER JEEP DODGE (LOCATED AT 1655 US-46, LITTLE FALLS, NJ 07424, (973) 339-7752), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 15,800.

THE VEHICLE NAV DISPLAY SHUTS DOWN AND THEN THE CAR WON'T START. I HAVE BEEN IN TRAFFIC WHEN THIS HAS HAPPENED TWICE SO FAR. IN BOTH CASES THE CAR WAS STATIONARY. ONCE ON A HIGHWAY AND ONCE ON A CITY STREET. THE LATEST TIME THIS HAPPENED WAS 6/11/19 AT 7:29 PM. ADDITIONALLY THE NAV SCREEN HAS SHUT DOWN AS FOLLOWS 6/12/19 12:14 PM 6/26/19 3:51 PM' 6/28/19 10:13 PM 7/1/19 8:22 AM 7/10/19 1:57 PM 7/11/19 9:42 AM 7/18/19 3:10 PM 7/19/19 9:02 AM

THREE EVENTS IN 12 MONTHS OF VEHICLE VIOLENT "WOBBLE" (TRACKS SIDE TO SIDE) WHILE BEING TOWED BY A CLASS A (MOTORHOME) AT SLOW SPEED ~15 TO 25 MPH. CONDITIONS PRECEDING EVENTS INCLUDE: 1) FROM A STOP TO MOVING AFTER TURNING, USUALLY 90 DEGREES, BUT NOT ALWAYS, 2) DRY ASPHALT PAVEMENT, AND 3) SOMETIMES AFTER A ROAD DIP. PLEASE NOTE THAT OTHER CONDITIONS MAY CONTRIBUTE/CAUSE EVENT, BUT THE THREE EVENTS I'VE EXPERIENCED, WERE UNDER CONDITIONS STATED ABOVE. VEHICLE HAD LESS THAN 16,000 MILES WHEN THE LAST EVENT OCCURRED, AND MORE THAN 7,000 MILES BEFORE FIRST EVENT. FIRST OCCURRENCE WHILE FLAT TOWING WAS AFTER MORE THAN 3,000 MILES OF VEHICLE BEING TOWED. NOTIFIED JEEP DEALER - NO HELP (NO RECALLS, NO TSB'S, NO RECOMMENDED MITIGATION FIX), REVIEWED MANY SIMILAR OCCURRENCES ON VARIOUS RV FORUMS E.G. IRV2, FMCA, AND OTHERS. TOOK VEHICLE IN FOR AN ALIGNMENT CHECK AT 16,000 MILES AND WITHIN OEM SPECIFICATION. THE VEHICLE MOVEMENT IS VIOLENT ENOUGH TO TRANSFER SIDE-TO-SIDE FORCES INTO MY 45', 46,000 LB. MH (WITH TAG AXLE). THE YOU TUBE VIDEO ( HTTPS://WWW.YOUTUBE.COM/WATCH?V=FWGUAJAEECI) ACCURATELY REPRESENTS MY EXPERIENCE. I AM USING ROADMASTER'S STERLING TOW BAR WITH AN AIR FORCE ONE (SMI) SUPPLEMENTAL BRAKING SYSTEM. THE TOW BAR GEOMETRY AND PROPORTIONAL BRAKING SYSTEM ARE SETUP ACCORDING TO OEM REQUIREMENTS, I HAVE OWNED FIVE JEEP GC'S (2012 AND EARLIER) AND HAVE FLAT-TOWED THESE WITHOUT ISSUE. PER THE ASSISTANT EDITOR AT FMCA, FCA HAS REFUSED TO ADDRESS THE ISSUE IN THE 2016 AND NEWER GC'S WITH ELECTRIC STEERING, AFTER RECOGNIZING THE ISSUE IN THE CHEROKEE MODEL AFTER THAT MODEL'S CONVERSION TO ELECTRIC STEERING. I HAVE NOT EXPERIENCED AN ACCIDENT AND HAVE NOT IDENTIFIED DAMAGED EQUIPMENT YET, HOWEVER, LATERAL G-FORCES ARE SIGNIFICANT ENOUGH TO LIKELY CAUSE SIGNIFICANT FUTURE COMPONENT FAILURE.

HAVE OWNED THE VEHICLE FOR A LITTLE MORE THAN A YEAR. THREE TIMES I'VE HEARD GEAR GRINDING WHEN I PUT THE VEHICLE IN REVERSE, I IMMEDIATELY PUT MY FOOT ON THE BRAKE PUT THE VEHICLE BACK INTO PARK WAITED A FEW SECONDS WITH MY FOOT ON THE BRAKE BEFORE PUTTING THE VEHICLE IN REVERSE AGAIN. TOOK THE VEHICLE TO THE DEALERSHIP TO BE LOOKED AT (CHECKED OUT) BUT BECAUSE THEY COULDN'T GET THE VEHICLE TO GRIND GEARS IN REVERSE THEY SAID THERE WAS NOTHING THEY COULD DO AND HAD ME PICK UP MY VEHICLE. ALSO WHILE DRIVING IT ON ONE OCCASION I SMELLED A SMELL OF ELECTRICAL BURNING. UNKNOWN WHERE IT IS COMING FROM ON MY VEHICLE. I'M GETTING FEARFUL OF DRIVING IT.

AN ISSUE RELATING TO ELECTRICAL OR POWER TRAIN CAUSES THE VEHICLE TO STALL AND REMAIN IN A NO START CONDITION. WITHOUT WARNING, THE VEHICLE IS COMPLETELY WITHOUT ELECTRICAL POWER WHILE DRIVING AND THE VEHICLE BECOMES UNABLE TO BE CONTROLLED. THIS VEHICLE WAS MANUFACTURED 9/2018, PURCHASED 12/18. THIS INCIDENT HAPPENED WHILE DRIVING THE VEHICLE ON THE INTERSTATE AT A SPEED OF 45-55 MPH ON 5/31/18 AND AGAIN WHILE DRIVING AT 30-40 MPH ON A CITY STREET ON 10/18/19. BOTH OF THESE INCIDENTS WERE TERRIFYING AND THANKFULLY WE WERE NOT INVOLVED IN AN ACCIDENT. THE ONLY SERVICE THAT HAS BEEN PERFORMED (OIL CHANGES AND THESE TWO ISSUES) WAS COMPLETED BY THE DEALERSHIP WHERE IT WAS PURCHASED. BOTH TIMES THE VEHICLE FAILED, THE DEALERSHIP DISCOVERED THAT THE MASTER FUSE WAS "BLOWN" AND THE REPLACED IT. THIS IS AN UNSAFE VEHICLE THAT I AM NOW FORCED TO PAY FOR AND DRIVE MYSELF AND MY CHILDREN AROUND IN NOT KNOWING WHEN IT WILL SHUT OFF AND I WILL NO LONGER BE ABLE TO CONTROL THE VEHICLE OR MOVE FROM THE FLOW OF TRAFFIC. WHEN CALLING THE MANUFACTURER, I WAS TOLD THAT THE RECALL NUMBER U87 / NHTSA ID 18V524000 DID NOT INCLUDE MY VIN NUMBER ALTHOUGH THE DESCRIPTION IS EXACTLY THE SAME. THIS RECALL EXPLAINS THAT THE DEALER SHOULD REPLACE THE POWERTRAIN CONTROL MODULE BECAUSE IT MAY BE EQUIPPED WITH A VOLTAGE REGULATOR CHIP IN THE CIRCUIT BOARD THAT MAY FAIL CAUSING A STALL OR NO START CONDITION AND POTENTIALLY CAUSING THE VEHICLE TO STALL WHILE DRIVING AND CAUSE A RISK OF CRASH. YET, THE DEALERSHIP IS UNWILLING TO DO ANYTHING TO RESOLVE THE ISSUE BECAUSE THE RECALL DOES NOT INCLUDE THIS VIN. THE MANUFACTURER REFUSES TO ACKNOWLEDGE THIS ISSUE AND THIS IS MY ONLY RECOURSE UNTIL THE ISSUE HAPPENS TWO MORE TIMES, I SURVIVE BEING IN AN INOPERABLE MOVING VEHICLE AND CAN FILE FOR LEMON LAW RIGHTS.

VEHICLE STALLS WHILE BEING DRIVEN IS THE MOST SERIOUS ISSUE AC WORKS SPORADICALLY. DOOR LOCK UNLOCK SPORADICALLY WILL NOT WORK STATIONARY DANGEROUS ISSUE IS THE VEHICLE STALLING OUT WHILE BEING DRIVEN ON HIGHWAYS

2018 JEEP GRAND CHEROKEE TRACKHAWK THROTTLE STUCK OPEN AND BEGAN ACCELERATING AFTER REMOVING FOOT FROM GAS PEDAL. THIS ISSUE IS NOT RELATED TO THE FLOOR MAT RECALL AS I HAVE ALREADY HAD THE RECALL PERFORMED ON THE VEHICLE BY THE DEALERSHIP. THIS COULD HAVE CAUSED A SERIOUS INJURY OR DEATH. I HAD TO PRESS THE IGNITION TO TURN THE POWER OFF AND SLAM HARD ON THE BRAKES TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE.

TL* THE CONTACT LEASED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE ROLLED AWAY IN REVERSE 5 MINUTES LATER AND CRASHED INTO A NEIGHBORS VEHICLE. NO AIR BAGS DEPLOYED. THE DEALER DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE, 755 ROCKVILLE PIKE, ROCKVILLE, MD 20852,(301) 424-1700 WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TO BE TOWED TO THE DEALER FOR FURTHER TESTING TO DETERMINE THE CAUSE OF THE FAILURE AND THE CONTACT MENTIONED THAT THEY FELT UNSAFE IN THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V280000 (POWER TRAIN) BUT THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

EXPLODING SUNROOF WHILE DRIVING

HAD SEVERAL ISSUES WITH THIS RENTED VEHICLE STILL RUNNING AFTER PUSHING BUTTON TO STOP VEHICLE WHEN PARKED. FAMILY MEMBERS TOLD ME 'YOUR CAR IS STILL ON' AT LEAST 3 TIMES. HAD ISSUES WHEN STOPPED AT AN INTERSECTION. THE VEHICLE SEEMED TO DIE & WAS VERY DELAYED WHEN STARTING TO GO AGAIN-REQUIRED MORE PRESSURE ON GAS PEDAL THAN USUAL. HAD ISSUES WHILE FILLING THE VEHICLE WITH FUEL. SEVERAL TIMES THE PUMP WOULD CUT OFF (APPROXIMATELY 10 TIMES) INDICATING THAT THE TANK WAS FULL WHEN I KNEW IT WASN'T. HAD A SEVERE ISSUE RESULTING IN DAMAGE TO THE VEHICLE & THE ALOHA ISLAND MART AT 50 PAKAULA ST. KAHULUI, HI 96732 GAS PUMP. I STOPPED TO FUEL UP IN ORDER TO RETURN THE RENTAL VEHICLE TO BUDGET RENTAL CAR (865 W MOKUEA PL, KAHULUI, HI, 96732), I PUT THE VEHICLE IN PARK, PUSHED THE BUTTON TO STOP THE VEHICLE TO TURN OFF THE MOTOR. EXITED THE VEHICLE TO GET THE CREDIT CARD OUT OF MY PURSE WHICH WAS IN THE BACK ON THE FLOOR BOARD IN A BEACH BAG I SAW THAT THE VEHICLE WAS ROLLING BACK. THERE WAS NO SLOPE TO THE PARKING LOT, IT WAS LEVEL GROUND. I JUMPED BACK IN THE VEHICLE WITH LEFT FOOT OUTSIDE THE VEHICLE AND PUT MY FOOT ON THE BRAKE TO STOP IT, IT WENT OUT OF CONTROL BACKWARDS. THANKFULLY I GOT MY LEFT FOOT IN AND HAD TO USE BOTH FEET ON THE BREAK TO STOP THE VEHICLE. PUT THE VEHICLE IN PARK & TURNED IT OFF AGAIN.THE DOOR & DRIVER FRONT QUARTER PANEL SUSTAINED SEVERE DAMAGE FROM HITTING THE GAS PUMP WHICH ALSO RECEIVED DAMAGE. ALTHOUGH THE PUMP WAS IN WORKABLE CONDITION ONCE THE VEHICLE FINALLY STARTED & WAS MOVED. THIS COULD HAVE RESULTED IN SEVERE BODILY DAMAGE TO MYSELF AS WELL AS MORE VEHICLE & BODILY DAMAGE IF SOMEONE HAD BEEN BEHIND ME AT THE NEXT PUMP. NEEDLESS TO SAY I WAS TERRIFIED, SHAKING UNCONTROLLABLY & THE THOUGHT OF WHAT COULD HAVE HAPPENED. AFTER READING THE COMPLAINTS & RECALLS ON THE JEEP GRAND CHEROKEE I FEEL THIS ONE SHOULD BE ADDED.

I NEARLY DIED ON 5/8/19 DRIVING MY JEEP. I WAS GOING ABOUT 60MPH ON THE EXPRESSWAY IN THE FAR LEFT LANE. MY SOS 🆘 WENT OFF ON MY PHONE AND IMMEDIATELY I LOST CONTROL OF THE CAR AND WHEELS STARTED TURN INTO LEFT AND RIGHT. THERE WAS NO MORE POWER STEERING AND I HAD TO STRUGGLE AND FORCE THE WHEEL TO THE RIGHT AND LEFT SO I WOULDN'T CRASH INTO THE DIVIDER WALL ON THE LEFT AND CARS ON THE RIGHT WHEN IT WOULD CHANGE LANES. THIS WENT ON FOR WHAT SEEMED FOREVER. I REACHED FOR MY PHONE THAT WAS FLASHING AND PRESSED THE CANCEL BUTTON AND SHORTLY AFTER IT BEGAN TO CALM DOWN AND I BEGAN TO GET SOME CONTROL. I DON'T UNDERSTAND WHAT HAPPENED MY PHONE WAS NOT CONNECTED TO THE BLUE TOOTH IT WAS SITTING ON THE PASSENGER SEAT. YOU HAVE AN IMAGE THAT IS DESCRIBED AS A DEATH WOBBLE THAT IS SIMILAR ONLY MINE WAS MORE PROFOUNDLY SEVERE. WHAT IS THIS AND WHAT CAUSES IT? IT ALMOST KILLED ME. I COULD HAVE HAD MY GRANDCHILDREN IN THE CAR WITH ME. I DO NOT WANT TO GO IN TO JEEP AN THEY ACT LIKE THEY DON'T KNOW OR CAN'T FIND THE PROBLEM. THIS IS A DEADLY SAFETY PROBLEM AND I AM AFRAID TO DRIVE THIS CAR. IT IS SAFE AND THERE IS NO WARNING SIGN. FIX IT IMMEDIATELY, RECALL IT, EXCHANGE IT, OR REFUND IT.

ON 3/11 AND 5/3 2019,MY VEHICLE WITHOUT WARNING AND IN GEAR SURGED OUT OF CONTROL CRASHING INTO A PARKED CAR THE FIRST TIME AND HITTING A TELEPHONE POLE THE SECOND TIME.DESPITE MY FOOT ON THE BRAKE PEDAL, I COULD NOT GET IT TO STOP.IT FINALLY CAME TO A STOP AFTER HITTING THE NEIGHBOR'S VEHICLE AND TELEPHONE POLE CAUSING SIGNIFICANT BODY DAMAGE ON BOTH OCCASIONS TO MY JEEP.THANKFULLY NO INJURIES BUT I NO LONGER HAVE CONFIDENCE THAT THIS VEHICLE IS SAFE TO DRIVE.

ENGINE STOP/START FEATURE CAUSES ENGINE TO STOP/START UPON SHIFTING FROM DRIVE TO PARK, CAN CAUSE DRIVER TO EXIT VEHICLE WITH ENGINE STILL RUNNING

RECALL: U65/NHTSA 18V-332 JUST BOUGHT IT AND FOUND A RECALL ON V-6 JEEP GRAND CHEROKEE LIMITED. I HAVEN'T DRIVEN YET. PLEASE SEND ME THE CERTIFICATE TO GET IT FIXED.

THE VEHICLE WAS STOPPED AND PLACED INTO PARK WITH THE ENGINE RUNNING. I EXITED THE CAR AND IT ACCELERATED IN REVERSE IN A FAST SPEED AND STRUCK A PARKED VEHICLE. I WAS CAUGHT BEHIND THE OPEN DOOR IN PANIC AND WAS VERY FORTUNATE THAT I WAS NOT KNOCKED DOWN AND RUN OVER BY THE WHEELS.I AM ADAMANT THAT THE TRANSMISSION WAS PLACED INTO PARK AND NOT IN REVERSE. I WAS SHOCKED AT HOW FAST THE CAR WAS TRAVELING. THE INCIDENT WAS WITNESSED BY MY HUSBAND AND MY BROTHER IN LAW. MY HUSBAND LATER TALKED TO A MAN THAT WAS NEARBY AND WAS TOLD THAT HE HAD THE EXACT SAME CAR AND YEAR AND THAT THE SAME THING HAPPENED TO HIM. AN INVESTIGATOR WAS SENT OUT AND DETERMINED THAT THERE WAS A FAULTY PART IN THE VEHICLE. THE MAN LIVED IN THE STATE OF COLORADO WHICH IS WHERE IT HAPPENED. MY HUSBAND FORGOT TO GET HIS NAME. THIS HAPPENED IN AN RV PARK ON FLAT TERRAIN, PRIVATE PROPERTY.

THIS VEHICLE LACKS ANY KIND OF UTILITY FOR POSITIVE ENGINE SHUTOFF CONFIRMATION, AND/OR A WARNING INDICATOR WHEN THE KEY FOB IS SEPARATED FROM THE VEHICLE. IT IS VERY EASY TO ACCIDENTALLY PARK AND EXIT THIS VEHICLE AND LEAVE IT RUNNING. IT HAS HAPPENED TO ME FOUR TIMES IN THE 18 MONTHS THAT I'VE OWNED IT. TWO OF THESE TIMES THE ENGINE WAS LEFT ON WHILE PARKED FOR MORE THAN AN HOUR. THIS IS OBVIOUSLY A HUGE SAFETY AND EMISSIONS ISSUE. SPECIFICALLY, BECAUSE NO KEY REMOVAL IS NECESSARY, IT IS EASY TO PUSH THE BUTTON TO TURN OFF THE RADIO AND SUBCONSCIOUSLY BELIEVE THAT YOU'VE TURNED OFF THE VEHICLE. CAR ENGINES ARE VERY QUIET NOW, AND WHEN EXITING WHERE THERE IS EVEN NOMINAL AMBIENT NOISE, YOU MAY NOT HEAR THE VEHICLE RUNNING. AT MINIMUM, I BELIEVE THE KEY FOB SHOULD HAVE A SENSOR TO KNOW WHEN IT IS MORE THAN SAY 20' AWAY FROM A RUNNING VEHICLE AND IT SHOULD WARN YOU WITH LOUD AUDIBLE ALARM. A SECONDARY OPTION WOULD BE TO HAVE A MOBILE APP OR NETWORK CONNECTED SERVICE THAT COULD SEND A TEXT OR EMAIL THAT THE VEHICLE HAS BEEN IDLING IN ONE PLACE FOR MORE THAN XX MINUTES.

WHILE BEING TOWED BY AN RV, THE JEEP STARTED VIOLENTLY WOBBLING WHICH SHOOK MY 40,000 # RV PRETTY HARD. THIS STARTED AFTER A SLOW (ABOUT 5MPH) LEFT TURN. THE WOBBLING DID NOT STOP UNTIL COMPLETELY STOPPING THE RV. THIS HAS ONLY HAPPENED ONCE IN 5,000 MILES OF BEING TOWED. HAS NEVER HAPPENED WHILE DRIVING THE JEEP ABOUT 11,000 MILES.

WHEN STOPPED AT A LIGHT CAR STALLED, START STOP PRESSED AFTER CAR PLACES IN PARK AND CAR RAN. AUTOMATIC OFF ERROR LIT UP ON SCREEN IN YELLOW AND REMAINED ON DESPITE TURNING OFF AUTOMATIC OFF. THEN WHEN CAME TO ANOTHER STOP AT A DRIVE THROUGH, CAR WAS PLACED IN PARK AND THE CAR AGAIN WOULDN'T TAKE OFF AFTER RETURNING TO DRIVE UNTIL STOP START WAS PRESSED AGAIN EVEN THOUGH AUTO OFF WAS STILL TURNED OFF.

TRANSMISSION DOESN'T ALWAYS SHIFT FROM LOW GEAR TO NEXT HIGHER.

THE VEHICLE IS BRAND NEW AND A FEW MONTHS AFTER PURCHASING IT THE VEHICLE WOULD SHUT DOWN ELECTRICALLY (TWICE WHILE DRIVING) AND THE STEERING WHEEL AND BRAKES WOULD LOCK UP. SINCE PURCHASING THE VEHICLE IN NOVEMBER OF 2017 I HAVE HAD 4 TO 5 SEPARATE OCCASIONS WHERE THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP IN JEEP/CHRYSLER IN LIBERTYVILLE, ILLINOIS. I MADE VERBAL COMPLAINTS AFTER THE SECOND AND THIRD TIME. I WAS TOLD AFTER THE LAST ISSUE THE PROBLEM WAS RESOLVED AND NO MORE ISSUES WOULD OCCUR, ABOUT 10 MONTHS LATER THE ISSUE HAS OCCURED ONCE AGAIN FOR A FOURTH TIME. I HAVE SON THAT I PICK UP ON THE WEEKENDS WHICH REQUIRES ME TO DRIVE ON THE HIGHWAY. MY FEAR IS THAT THE ELECTRICAL WILL GO OUT AND MY SON WILL BE HURT IN A CAR ACCIDENT DUE TO THE STEERING AND BRAKES LOCKING AND NO WAY TO STOP THE VEHICLE SAFELY. THE OCCASION WHERE IS WAS DRIVING THE VEHICLE STARTING GOING HAYWIRE, THE DASH LIGHTS WERE FLICKERING AND DIFFERENT SIGNS WERE COMING ON AND THE BRAKES BECAME VERY HARD TO PRESS UNTIL I COULDNT ANY LONGER AND THE STEERING BECAME REALLY HARD TO MOVE UNTIL IT EVENTUALLY LOCKED AS WELL. ON 9 APRIL 2019, THE LAST OF THE FEW ISSUES THAT HAS HAPPENED TO THIS VEHICLE IT WAS STATIONARY AND IT WOULDNT START AND THE ELECTRICAL STARTED ACTING UP WITH THE DASHBOARD GIVING ME THE SAME MESSAGES FROM THE LAST FEW TIMES THAT THE SITUATION HAD OCCURRED.

ON JANUARY 23, 2018, LEASED A 2018 JEEP GRAND CHEROKEE VEHICLE FROM CRISWELL LOCATED AT 84 BUREAU DRIVE, GAITHERSBURG, MD 20871. SINCE THAT TIME, I HAVE EXPERIENCED AN EXTRAORDINARY NUMBER OF TECHNICAL AND MECHANICAL ISSUES WITH THE VEHICLE INCLUDING A MAJOR SAFETY CONCERN: 'BRAKES LOCKING WHEN ATTEMPTING TO START VEHICLE (I WAS ADVISED ON 7/3/19 BY A SERVICE ADVISOR AT CRISWELL, THAT THIS COULD POTENTIALLY HAPPEN WHILE DRIVING) 'VEHICLE NOT STARTING 'VEHICLE SHUTTING DOWN AT RED LIGHT 'A FAULTY DRIVE SHAFT THAT WAS REPLACED 'REAR CAMERA FREEZING 'DASHBOARD DISPLAY GOING BLANK WHILE DRIVING I FEAR FOR MY SAFETY AND THAT OF MY FAMILY AND REQUEST THAT ACTION BE TAKEN ON MY BEHALF. SADLY, EVERY TIME I TAKE MY VEHICLE TO THE DEALERSHIP, THEY CANNOT DUPLICATE THE ISSUES AND ARE, THEREFORE, UNABLE TO BE OF ANY ASSISTANCE AT ALL WHILE I CONTINUE TO EXPERIENCE ISSUES ON A WEEKLY BASIS. JEEP CUSTOMER CARE (800-992-1997) ASSIGNED A CASE NUMBER AND HAS COMPLETE DOCUMENTATION TO SUPPORT MY COMPLAINT.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS STOPPED IN STOP AND GO TRAFFIC, A TRACTOR TRAILER CRASHED INTO THE REAR OF THE VEHICLE. THE VEHICLE WAS IN ECONOMY MODE AT THE TIME OF THE CRASH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND SUSTAINED HEAD INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED NORTHWEST HILLS CHRYSLER JEEP DODGE RAM (2033 E MAIN ST, TORRINGTON, CT 06790, (860) 482-0700), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 12,000. *DT *DT THE CONSUMER STATED VEHICLE DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. *TR

HERE ARE TIMES WHEN I HAVE PULLED OUT (WITH VARIOUS PEOPLE IN THE CAR) MOST RECENTLY MY 13 YEAR-OLD-SON, WHO WAS SCREAMING, "DAD WHAT ARE YOU DOING, WE ARE ABOUT TO BE HIT," AND THE CAR HAS COMPLETELY SHUT DOWN. (NO INTERIOR LIGHTS, OR RUNNING ENGINE) QUICK THINKING SAVED US FROM A MAJOR DISASTER. WE WERE ALMOST T-BONED LAST WEEK BECAUSE OF THIS PROBLEM. THIS WOULD NOT BE THE FIRST TIME FOR THIS PROBLEM. PROBLEM #3: WHILE DRIVING, I PULLED OUT FROM MY STREET, A RED LIGHT OR PARKING LOT AND THE TRANSMISSION DID NOT ENGAGE, THE ENGINE REVVED (WITHOUT MOVING) AND AGAIN, I WAS ALMOST T-BONED. IT HAPPENED AGAIN THIS MORNING. PROBLEM #4: THERE ARE TIMES WHEN I AM TRAVELING UP OR DOWNHILL, THE TRANSMISSION WILL WIND OUT, THE TACHOMETER WILL SPIKE AND THEN THE JEEP MAKES A KNOCKING NOISE AND THEN I CAN CONTINUE. YOU COULD DRIVE THE CAR FOR MONTHS AND THEN ALL OF A SUDDEN IT HAPPENS. PROBLEM #5: I WAS BACKING INTO MY DRIVEWAY, THE BACK UP CAMERA STOPPED WORKING AND MY JEEP COMPLETELY SHUT DOWN. THIS HAPPENS ON MORE THAN ONE OCCASION AND HAS NO PRECURSOR TO WHEN IT IS GOING TO HAPPEN. *TR

AFTER DRIVING INTO CONDO GARAGE, I PUT TRANSMISSION INTO PARK, WITH ENGINE RUNNING, AND OPENED DOOR TO EXIT VEHICLE - CAR STARTED MOVING BACKWARDS - THE SURFACE IS FLAT. I WAS PARTWAY OUT OF THE VEHICLE, HIT THE BRAKE PEDAL BUT COULD NOT STOP IT BEFORE THE OPEN DOOR IMPACTED A CONCRETE PILLAR INCURRING DAMAGE PREVENTING DOOR FROM BEING SUBSEQUENTLY CLOSED. IF I HAD BEEN FURTHER OUT OF THE CAR THE RESULT COULD HAVE BEEN FAR WORSE. THE VEHICLE BEHAVIOR WAS EXTRA ALARMING BECAUSE MY EXPERIENCE PRIOR WAS THAT THE TRANSMISSION TENDED TO BOUNCE BACK TO PARK WHEN SELECTING REVERSE. ALSO WHEN IN REVERSE - EXTRA EFFORT IS REQUIRED ON THE GAS PEDAL TO MAKE THE VEHICLE MOVE. SO HERE - NOT ONLY DID IT SEEM TO BE IN REVERSE DESPITE MY PUSHING TO PARK - THE VEHICLE WAS AT IDLE SPEED WHICH HAS PREVIOUSLY NOT BEEN SUFFICIENT FOR MOVEMENT.

I PURCHASED A NEW 2018 GRAND CHEROKEE TRAILHAWK EDITION LAST FALL THAT WAS FACTORY EQUIPPED WITH "ROCK RAILS". I HAVE DISCOVERED THAT THE FACTORY SPECIFIED JACKING LOCATION "PINCH POINTS" ARE OBSCURED BY THE RAILS AND NO LONGER ACCESSIBLE USING THE SUPPLIED JACK. THERE ARE "CUTOUTS" IN THE RAILS BUT THEY ARE NOT LARGE ENOUGH TO ALLOW ACCESS TO THE JACKING LOCATION POINTS. I HAD THE FIRST SERVICE PERFORMED AT THE DEALERSHIP AND SHOWED THEM THE PROBLEM. THEY ALSO COULD NOT LOCATE A SAFE JACKING LOCATION USING THE FACTORY SUPPLIED TOOLS. IT IS POTENTIALLY VERY DANGEROUS TO ATTEMPT ANY TYPE OF TIRE CHANGE PROCEDURE USING THE SUPPLIED FACTORY JACK ON A GRAND CHEROKEE WITH THE ROCK RAILS OPTION. SERIOUS BODILY INJURY AND/OR DEATH COULD RESULT IF THE VEHICLE WAS TO SLIP/FALL OFF THE JACK WHILE FOLLOWING THE PROCEDURE OUTLINED IN THE FACTORY USER'S MANUAL. I HAVE CONTACTED US CORPORATE JEEP SEVERAL TIMES VIA EMAIL AND PHONE (3/15, 3/17, 3/27, AND 4/2). THEY ASSIGNED CASE #58203148 TO THE ISSUE BUT HAVE NOT YET PROVIDED ANY SUGGESTIONS OR REMEDY TO THE PROBLEM. I HAVE NOT RECEIVED ANY RESPONSE FROM THEM OTHER THAN "THEY'RE LOOKING INTO THE PROBLEM".*DT CONSUMER STATED THE CUTOUT IS NOT LARGE ENOUGH FOR THE 'U' SHAPE CUSP OF THE JACK TO ENGAGE AND PROVIDE A SECURE LIFT POINT. YOU WILL ALSO NOTICE THAT THE ROCK RAIL PINCH POINT IS OFFSET 90 DEGREES TO THE ORIGINAL LIFT POINTS OF THE VEHICLE. THIS MEANS YOU'D HAVE TO ALIGN THE JACK STAND PARALLEL WITH THE VEHICLE RATHER THAN PERPENDICULAR. *JB *DT *TR

MY 2018 JEEP GRAND CHEROKEE JUST ACCELERATED BY ITSELF UP A SIDEWALK AT A PARKING LOT AND RAN INTO THE PILLAR OF A BUILDING. I THEN PUT IT IN REVERSE AND IT ACCELERATED INTO A CAR PARKED BESIDE ME. THE FRONT AXLE SNAPPED COMPLETELY EVEN THOUGH THE IMPACT WAS NOT TREMENDOUS. THE AIR BAG DID NOT DEPLOY. THIS VEHICLE HAS ALL KINDS OF IMPACT SENSORS AND USUALLY BRAKES ON ITS OWN EVEN WHEN IT SENSES A LEAF FROM A NEARBY BUSH AND NONE OF THAT WORKED. THIS HAPPENED JUST YESTERDAY AND I'M AT A LOSS AS TO WHAT TO DO. I CANNOT BELIEVE MY INTERNET SEARCH HAS YIELDED SO MANY SIMILAR STORIES! *DT *DT *DT*JB

RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO.

AS IM DRIVING, THE CAR COMPLETE DIES ON ME, NO POWER, NO BRAKES, NO STEERING, NOTHING IS WORKING, THIS IS THE 3RD TIME THIS IS HAPPENING, IM NOT SAFE IN THIS CAR, I DRIVE MY KIDS,

I HAVE A "NO START" ISSUE. WHEN THE IGNITION BUTTON IS PUSHED TO START THE VEHICLE, THE STARTER TURNS, BUT THE ENGINE DOES NOT CRANK. THERE ARE TIMES WHEN IT MAY TAKE UP TO 10 SECONDS OR SO TO GET THE STARTER TO TURN OFF. THIS IS AN INTERMITTENT PROBLEM, BUT IS GETTING MORE FREQUENT.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

SEVERAL ISSUES BUT THE MOST SERIOUS ISSUE WAS ON 1-25-2019 WHEN I HAD AN APPOINTMENT AND PARKED FORWARD INTO A PARKING SPACE. I WAS EARLY SO I DECIDED TO BACK UP INTO ANOTHER PARKING SPACE. THERE WAS AN OPEN SPOT RIGHT BEHIND ME. WHEN I BACKED UP IN BETWEEN TWO PARKED CARS, MY VEHICLE ZOOMED OUT OF CONTROL, OVER AN ISLAND ABOUT 7 FEET WIDE AND THEN OFF THE ISLAND. I WAS TRYING TO BRAKE BUT THE VEHICLE KEPT GOING BACKWARDS. FINALLY THE VEHICLE STOPPED. THIS OCCURRED IN THE PARKING LOT OF SCHOOL. . THANK GOD THERE WERE NO CHILDREN OUT ON RECESS. MY SON CAME AND GOT ME. I WAS SO SHAKEN UP. MY HUSBAND TOOK THE VEHICLE TO THE DEALERSHIP. HE WAS TOLD THAT ONE OF THE SYSTEM ON THE SCREEN WAS ON AND HE TURNED IT OFF. WE CALLED THE DEALERSHIP TO LEARN WHAT THE SYSTEM WAS AND WAS TOLD NO ONE KNEW ANYTHING ABOUT THIS. WE REQUESTED THE OWNER OF THE DEARLERSHIP TO CONTACT US BUT NO RESPONSE TO DATE.

MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED.

MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED.

MY 2018 JEEP GRAND CHEROKEE HAS BEEN SUBMITTED TO THE DEALERSHIP FOR A FAULTY SOS FEATURE. THE SOS DOES NOT CONNECT TO EMERGENCY SERVICES AND DOES NOT SHUT OFF. THE SYSTEM STAYS ENGAGED UNTIL A FUSE IS PULLED IN THE BATTERY COMPARTMENT UNDER THE FRONT PASSENGER SEAT. MULTIPLE SUBMISSIONS AND "STAR TICKETS" HAVE NOT PRODUCED CORRECTION AND STAR TICKETS CANCELLED MULTIPLE TIMES BY THE OEM. THERE ARE SERVICE BULLETINS, BUT NOTHING IS RESOLVING THIS. OEM NOT TAKING THIS AS A SERIOUS SAFETY ISSUE. IF SOMETHING SHOULD OCCUR, THE VEHICLE'S SAFETY RESPONSE SERVICE WILL NOT BE ABLE TO DO ANYTHING FOR OCCUPANTS OF THE VEHICLE. IT IS VERY UPSETTING THAT THE OEM HAS NOT FIXED A SOFTWARE ISSUE AND WILL NOT ALLOW THE DEALERSHIP TO REPLACE THE RADIO WITH ONE THAT ACTUALLY PROVIDES THE PROPER CONNECTION TO EMERGENCY SERVICES. THIS IS A DEFECT IN THE PRODUCT THAT THE OEM HAS HAD OVER 18 MONTHS TO FIX SINCE THIS VEHICLE WAS MANUFACTURED.

AFTER TURNING ON THE IGNITION AND PUTTING CAR INTO REVERSE THE REVERSE LIGHT FLASHES AND CAR WILL NOT GO INTO REVERSE, SAME FOR PUTTING INTO DRIVE. ENGINE LIGHT STAYS ON. THIS PROBLEM ONLY LASTS FOR A FEW SECONDS AND THEN THE CAR CAN GO INTO REVERSE. I BROUGHT IT INTO THE DEALER THEY HAD IT FOR 4 DAYS AND COULD ONLY RECREATE THE PROBLEM ONCE. IT HAS HAPPENED TO ME TWICE PRIOR TO BRINGING IT INTO THE DEALER. THE DEALER COULD NOT FIND ANY ELECTRICAL OR ENGINE ISSUES. I WAS TOLD TO BRING IT HOME AND WHEN IT LASTED TO LONGER THEN TO NOTIFY THEM. VERY DISCONCERTING!! HAVE TO WAIT UNTIL I CANNOT DRIVE THE CAR!

THE VEHICLE BECOMES VERY UNSTABLE (EG, IT WOBBLES ) WHEN I STEP LIGHTLY ON THE BREAK AT SPEEDS OF 60 MPH AND ABOVE. ALSO, THIS VEHICLE HAS A HIGH RISK OF ROLLING OVER ( I LIGHTLY MOVED THE STEERING WHEEL TO AVOID COLLISION WITH A RECKLESS DRIVER THAT ALMOST HITS MY CAR SIDEWAYS ON THE HIGHWAY, AND THE CAR LOST CONTROL NEARLY ROLLING OVER. THE VEHICLE WAS IN MOTIONED ON FLORIDA'S TURNPIKE.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858.

ON 01/09/19 MY WIFE WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT IN WHICH HER VEHICLE RAN OFF THE ROADWAY DOWN AN EMBANKMENT RESULTING IN THE VEHICLE SUSTAINING A TOTAL LOSS OF THE VEHICLE DUE TO DAMAGES. THE FRONT OF THE VEHICLE WAS COMPLETELY DESTROYED AS IT HIT SOME TYPE OF BARRIER WHICH DESTROYED THE UNDER CARRIAGE STRIKING TWO TREES BEFORE IT CAME TO REST ABOUT 300 YARDS OFF THE ROADWAY. MY CONCERN IS THAT NONE OF THE AIRBAGS DEPLOYED IN THIS HORRIFIC ACCIDENT WHICH FORTUNATELY MY WIFE ONLY SUSTAINED MINOR INJURIES.

VEHICLE EXHIBITED SUDDEN UNINTENDED ACCELERATION ON TWO SEPARATE OCCASIONS, AND CAUSED AN ACCIDENT INVOLVING PROPERTY DAMAGE. THE VEHICLE, WHICH HAD BEEN ON CRUISE CONTROL, WAS COMPLETELY STOPPED IN TRAFFIC FOR 30-45 SECONDS ON I-95 IN SOUTH CAROLINA. THE CAR SUDDENLY SURGED FORWARD WHILE THE DRIVER YELLED AT ME 'MY FOOT IS ON THE BRAKE'. IT SUBSIDED ONCE, THEN SURGED AHEAD AGAIN, LEAVING SKID MARKS AND COLLIDING WITH THE VEHICLE IN FRONT OF US. IT THEN SURGED A THIRD TIME, PLOUGHING THAT CAR AHEAD, BEFORE THE DRIVER COULD SHIFT THE TRANSMISSION INTO PARK

TRANSMISSION THUMPS, COMPLETE LOSS OF POWER UPON ACCELERATION NEARLY RESULTING IN SEVERAL MVA'S. EXTREME DIFFICULTY IN GETTING FUEL INTO THE VEHICLE, CONSTANT SURGES IN RPM, DASH DISPLAY GOES BLACK, TOUCH SCREEN TURNS OFF, GOES SILENT, WILL NOT RESPOND, DOES NOT RECOGNIZE KEY FOB AND ON SEVERAL INSTANCES HAS ALLOWED ME TO START AND DRIVE VEHICLE WITHOUT FOB. MIRRORS MAKE HIGH PITCHED WHISTLING NOISE. VERY DANGEROUS VEHICLE. I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE WHO VALUES THEIR LIVES OR LIVES OF OTHER DRIVERS ON THE ROAD. THIS HAS ALL BEEN CONSTANT PRETTY MUCH SINCE WE PURCHASED THE VEHICLE NEW. DEALERSHIP HAS NOT BEEN HELPFUL. CHRYSLER IS VERY DIFFICULT TO DEAL WITH. HAS HAPPENED SINCE WE PURCHASED THE VEHICLE NEW. VERY VERY DANGEROUS

REVERSE BACKUP CAMERA SUDDENLY STOPPED WORK. VERY HAZARDOUS BECAUSE IT'S A SAFETY FEATURE THAT'S NOT WORKING. GOD FORBID I RUN OVER A CHILD SINCE I RELY ON THE CAMERA TO REVERSE. I HAVE VIDEO PROOF OF THE ACQUIRING MALFUNCTION

I PURCHASED THE VEHICLE IN NOVEMBER 2017 AND JUNE 2018 THE RADIO STARTED SHUTTING DOWN EVERY 30 SECONDS. THE JEEP DEALER HAD IT FOR 1 WEEK TRYING TO FIGURE OUT THE ISSUE. IT WAS NEVER QUITE THE SAME AFTER THEY FIXED IT WITH A 'PATCH' BUT I LIVED WITH IT. DECEMBER 2018 MY NAVIGATION STOPPED WORKING ALONG WITH MY SIRIUS RADIO. INTERMITTENT RESTARTS, JAMMED SCREENS AND LOCKED BRIGHT BLUE SCREENS ALSO OCCURRED. I WAS UNABLE TO USE MY PHONE OR ANY OTHER CONTROLS LOCATED IN THAT SCREEN. THIS INCLUDES MY BACK CAMERA AND AUDIBLE SENSOR. TODAY IS MARCH 3, 2019 AND THE DEALER HAS HAD MY CAR SINCE JANUARY 9, 2018. THEY RECEIVED 1 REPLACEMENT RADIO, BUT IT DIDN'T WORK. THEY APPARENTLY TRIED OTHER THINGS THAT CHRYSLER TECH TOLD THEM TO AND THAT DIDN'T WORK. THEY HAVE ORDERED ANOTHER RADIO, BUT THE ETA OF SHIPPING KEEPS GETTING PUSHED BACK FURTHER AND FURTHER. THE NEW DATE IS MARCH 8TH OF 2018, AND I WILL GUARANTEE THE RADIO WILL NOT COME IN THEN EITHER. I AM MAKING PAYMENTS AND PAYING INSURANCE ON A CAR THAT I DON'T EVEN HAVE. I AM ALSO TRAPPED IN A LEASE WITH NO WAY TO GET OUT OF IT AND GET ANOTHER CAR THAT WORKS. THIS IS FAR PAST UNACCEPTABLE AT THIS POINT!

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT EVERY TIME THE VEHICLE WAS IN OPERATION AND A TURN WAS MADE, THE VEHICLE DECELERATED AND LOST POWER. ALSO, THE FRONT WHEELS AND STEERING WHEEL SEIZED. THE CONTACT COULD NOT TURN THE VEHICLE DUE TO THE STIFFNESS OF THE STEERING WHEEL. IN ADDITION, THE ENGINE LEAKED OIL AND THE ELECTRONIC THROTTLE, CHECK ENGINE, AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO NORTH WEST DODGE (9616 NORTHWEST FWY, HOUSTON, TX 77065, (281) 720-1128) WHERE IT WAS DIAGNOSED THAT THE OIL NEEDED TO BE CHANGED. THE VEHICLE WAS REPAIRED MULTIPLE TIMES, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 39,680. THE VIN WAS INVALID.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HIGH BEAM AND LOW BEAM HEADLIGHTS MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT STATED THAT THE LIGHT PRODUCED BY THE LOW BEAM WAS INADEQUATE TO SEE WHILE DRIVING AT NIGHT. ADDITIONALLY, THE LIGHT PROJECTED FROM THE HIGH BEAM WAS IMPROPERLY FOCUSED TO THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO STRAUB AUTOMOTIVE CHRYSLER (1502 WHEELING AVENUE, GLENDALE WEST VIRGINIA, 26038, (304)-845-6750 TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS COULD NOT BE ADJUSTED AS PER THE MANUFACTURER'S REGULATIONS AND SPECIFICATIONS. THE CONTACT WAS INFORMED THAT ANY ATTEMPTS TO ADJUST THE HEADLIGHTS WOULD VOID THE WARRANTY ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. *BF*JB

WHEN FILLING VEHICLE, PUMP WILL GO FOR A COUPLE SECONDS AND STOP, AND THEN YOU HAVE TO HOLD THE LEVER, AND IT STILL STOPS. I HAVE BEEN TO SEVERAL DIFFERENT GAS STATIONS, AND HAVE FILLED MY JEEP UP AT DIFFERENT LEVELS OF FUELING WITH THE SAME ISSUE. THE PUMP STOPS, YOU HOLD THE LEVEL, IT STOPS, AND YOU HAVE TO HOLD THE LEVER AND GO BACK AND FOURTH AFTER PUMP STOPS. THIS HAS BEEN AN ISSUE SINCE THE DAY I BOUGHT IT.