2018 Jeep Grand Cherokee Complaint Log

WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF DAMAGE TO OUR BRAND NEW JEEP WITH 3,500 MILES ON IT. THIS JEEP IS NOT YET PART OF THE RECALL FOR THE EXACT CRUISE CONTROL ISSUE OUTLINED. WE ARE FILING THIS, BECAUSE WE DO NOT WANT ANOTHER OWNER OF THIS MODEL TO NOT BE AS LUCKY AS US AND WE WOULD LIKE TO NOT BE OUT OF POCKET FOR THE DAMAGES. JEEP FLEW SOMEONE DOWN FROM MICHIGAN TO CHECK OUT THE VEHICLE'S BLACK BOX AND SAID THEY DIDN'T FIND ANYTHING. WE HAVE THE CONTACT INFORMATION OF THE TRUCK DRIVER WHO CAN ATTEST THAT THE BRAKES WERE FULLY ENGAGED AND THE VEHICLE CONTINUED TO MOVE. WE ARE FORTUNATE TO HAVE ALL WALKED AWAY UNHARMED PHYSICALLY, BUT THE MONETARY PAIN CUTS DEEP. *TT *TR

UCONNECT MESSAGE CAME UP STATING THAT MY ENGINE LIGHT CAME ON WHEN ALL ACTUALITY IT WAS NOT, HOWEVER, I NOTICED MY VENTS BLOWING OUT COOL AIR WHEN I HAD ON THE HEAT. MY CAR WAS IN MOTION I WAS DRIVING DOWN A CITY STREET.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR AND SMOKE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR., HOUSTON, TX 77098, (713) 524-3801) WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V048000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO HAVE THE VEHICLE TOWED TO ANOTHER AUTHORIZED CHRYSLER DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V048000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 1,593.

I WOULD LIKE JEEP TO HAVE A SETTING ADDED TO THE CAR SETTINGS TO HAVE THE DEFAULT STATUS OF THE THE START STOP ENGINE SET TO OFF SO THAT THE DRIVER HAS THE OPTION TO HAVE IT OFF RATHER THAN PRESSING THE BUTTON EVERY SINGLE TIME. I WAS DRIVING THE YESTERDAY AND ALMOST GOT INTO AN ACCIDENT DUE TO THE LAG BETWEEN THE ENGINE STARTING UP AND ME PRESSING THE ACCELERATOR. IT POSES A DANGER TO THE DRIVE/PASSENGER AND OTHER MOTORISTS. THIS IS A SIMPLE SOFTWARE FIX THAT FIAT/CHRYSLER COULD SEND OUT TO ALL VEHICLES EQUIPT WITH THIS TECHNOLOGY.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE VEHICLE STALLED WHILE DRIVING THE CONTACT WAS STRANDED FOR APPROXIMATELY 10-15 MINUTES BEFORE VEHICLE RESUMED PROPER FUNCTION THE STOP/START FEATURE WAS INOPERABLE THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE AUTO STOP/START FEAUTURE BECAME INOPERABLE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF OR SWITCH THE VEHICLE INTO GEAR. THE CONTACT STATED THAT AFTER APPROXIMATELY 10-15 MINUTES THE VEHICLE RESUMED NORMAL FUNCTIONALITY. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM, 909 FEDERAL HWY, POMPANO BEACH, FL 33062, (954) 943-6700, ON THREE SEPARATE OCCASIONS TO BE DIAGNOSED. ON THE FIRST OCCASION THE CONTACT WAS INFORMED THAT A WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. ON THE SECOND AND THIRD OCCASION THE VEHICLE WAS DIAGNOSED, AND THE CONTACT WAS INFORMED THE SECONDARY BATTERY THAT CONTROLS THE STOP START FEATURE WAS DEPLETED AND NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT *AS

SUDDEN UNINTENDED ACCELERATION OF MY JEEP GRAND CHEROKEE LEADS TO TOTAL LOSS ON ON MARCH 30 , 2018. THIS IS MY STORY: I BOUGHT MY JEEP GRAND CHEROKEE 2018 TRAILHAWK FROM THE ORANGE PARK CHRYSLER, JEEP, DODGE, RAM DEALERSHIP AKA DARSCARS OF JACKSONVILLE AT 7233 BLANDING BLVD (904) 777-5500 ON OCTOBER 21, 2017 UNDER A THREE YEAR LEASE AGREEMENT WITH ALLY AUTO FINANCE (1-888) 925-2559. ON MARCH 30, 2018 WITH APPROXIMATELY 3700 MILES I WAS AT THE GATEWAY PISTOL AND RIFLE RANGE AT IN JACKSONVILLE WITH MY FRIEND CHARLIE FOR PISTOL SHOOTING. MY CAR WAS PARKED OUTSIDE OF ONE OF THE STEEL SHEDS. WHEN RAIN STARTED WE DECIDED TO DRIVE MY CAR AROUND AND UNDER THE SHED. I TOOK THE CAR AROUND BUT COULDN'T QUITE MAKE IT INTO THE SHED AND HAD TO BACK UP. WHEN SHIFTING INTO REVERSE I HEARD A STRANGE NOISE AND MY FRIEND TOLD ME LATER THAT MY REAR WHEELES STARTED SPINNING, WHICH THEY ARE NOT SUPPOSED TO DO. WHEN MY CAR WAS IN THE RIGHT POSITION MY FOOT WAS STILL ON THE BREAK I SHIFTED TO "DRIVE". AT THIS MOMENT THE ENGINE ROARED UP AND RACED FORWARD. I COULD NOT STOP THE CAR. I STEERED IT INTO THE NEXT EMPTY SHOOTING BAY IN 1/2 CIRCLE INTO THE BACKSTOP ENDING UP AT THE WALL WHICH WAS DAMAGED IN THE PROCESS. ALL FRONT AND SIDE AIRBAGS WERE DEPLOYED. IT WAS AN ABSOLUTELY HORRIFYING EXPERIENCE. IT WAS PLAIN LUCK THAT NOBODY WAS HURT. THE CAR IS PRESENTLY IN THE HANDS OF MY INSURER AAA WHO DECLARED THE CAR A TOTAL LOSS. I BELIEVE THIS IS AN OBVIOUS CASE OF PRODUCT LIABILITY FOR WHICH THE MANUFACTURER SHOULD BE HELD RESPONSIBLE! I FOUND OUT YESTERDAY THAT THERE IS A SPECIAL PHONE NUMBER FOR CHRYSLER CUSTOMER CARE IN CHARGE OF LEMON CAR ISSUES 1-844-521-8188. MY COMPLAINT HAS A CASE NUMBER 33880270.

2018 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ODOMETER AND TRANSMISSION ISSUES. *LD THE CONSUMER STATED MILEAGE RECORDED ON THE ODOMETER DOES NOT CONFORM TO THE MANUFACTURER'S DISCLOSED MILES PER GALLON. THE GEARS OF THE TRANSMISSION ARE DEFECTIVE, THE GEAR SHIFTS INTO AN UNKNOWN GEAR AND WOULD NOT MOVE FORWARD.*JS *JS *JS *JS *JS *TR *TR

I DROVE THIS VEHICLE TO WORK AND PARKED IT IN A PARKING STRUCTURE AT 8:00 IN THE MORNING. BY 4:00 IN THE AFTERNOON, THE VEHICLE WAS ENGULFED IN FLAMES. THE VEHICLE SAT ALL DAY IN THE STRUCTURE. UNKNOWN AS TO WHY IT CAUGHT FIRE, BUT THE FIRE ORIGINATED SOMEWHERE IN THE ENGINE COMPARTMENT. I TOOK DELIVERY OF THIS VEHICLE 8 DAYS BEFORE THIS HAPPENED AND IT ONLY HAD APPROXIMATELY 300 MILES ON IT. *TT *JS *DT *JB

DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE THAT IT WOULD NOT HAPPEN AGAIN. THE INSURANCE COMPANY SAID THEY WOULD INVESTIGATE WITH THE NTSB AND REVIEW THE "BLACK BOX". IF THE TRUCK WAS NOT IN FRONT OF OUR VEHICLE WE WOULD HAVE GONE THROUGH THE RED LIGHT INTO A HIGHWAY INTERSECTION. THE CAR HAD SLOWED TO 5 MPH AND WAS TEN FEET FROM AUTO IN FRONT AND THEN ACCELERATED TO ABOUT 15 MPH IN A FEW SECONDS.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS

I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE GETTING UP TO SPEED, 70, ON A FREEWAY, THE VEHICLE SEEMED TO "MISS" GEARS AND IT LURCHED A FEW TIMES. 4. WHEN APPROACHING A TURN, AT SLOW A VERY SLOW SPEED, I TAPPED THE GAS FOR A LITTLE MORE SPEED AND IT PROPELLED ME FORWARD HARD AND I HAD TO HIT THE BRAKES. 5. IN THE FIRST WEEK OF OWNERSHIP AN ALERT POPPED UP ON THE CENTER SCREEN INDICATING THE CONTROL PANEL HAD DETECTED A PROBLEM WITH THE CATALYTIC CONVERTER SYSTEM AND IT WAS A FIRE HAZARD. AFTER TAKING IT TO THE DEALER THEY TOLD ME THEY COULD NOT FIND THIS IN THE COMPUTER MEMORY ANYWHERE AND THERE WAS NOTHING WRONG. AT TIMES I FEEL VERY UNSAFE IN THIS VEHICLE AND THE WHOLE REASON I BOUGHT IT IS TO FEEL SAFE AND SECURE. RIGHT NOW THE VEHICLE HAS LESS THAN 1,000 MILES ON IT.

UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.

DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.

ON JANUARY 25, 2018 I WROTE A LETTER TO MY LOCAL DEALER (ANCHORAGE CHRYSLER CENTER) ASKING FOR THEIR HELP IN WORKING WITH JEEP CHRYSLER TO FIND A SOLUTION TO THE FRONT WINDSHIELD WIPERS OF MY BRAND NEW 2018 JEEP GRAND CHEROKEE SUMMIT FREEZING TO THE WINDSHIELD WHILE OPERATING THE VEHICLE ON CITY STREETS WITH FULL DEFROST WHILE OPERATING IN FRIGID COLD TEMPERATURES. ALONG WITH THE LETTER I INCLUDED A FEW PHOTOS THAT SHOWED THE PROBLEM, THOUGH THEY HARDLY DID IT JUSTICE. ON FEBRUARY 7, 2018 I RECEIVED A REPLY FROM FCA THAT THEY "UNDERSTOOD WHY THIS MIGHT CAUSE A CONCERN, BUT THE CHARACTERISTIC I DESCRIBED WAS NOT RELATED TO A DEFECT IN MATERIALS, WORKMANSHIP, MANUFACTURING OR FACTORY PREPARATION AND THEREFORE THERE WAS NOTHING THAT COULD BE DONE (PARAPHRASED)." ON FEBRUARY 13, 2018, I WROTE FCA A REPLY DISAGREEING WITH THEIR FINDINGS AND CITED THE DESIGN FEATURE THAT IS CAUSING THE PROBLEM AND THAT THEY DID IN FACT PROVIDE THE OPTION ON THE 2018 CHEROKEE'S, BUT NOT THE GRAND CHEROKEE'S. I DO NOT UNDERSTAND THE LOGIC AND ASKED FOR THEIR HELP IN IDENTIFYING A SOLUTION TO THE PROBLEM "ON MY NEW $50,000+ AUTOMOBILE." IT HAS BEEN MORE THAN A MONTH AND I HAVE NOT RECEIVED A REPLY. I AM VERY DISAPPOINTED AT THEIR LACK OF A REPLY. I REMAIN CONVINCED THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED.

Every time the vehicle proceeds over a speed bump or a dip in the road, it feels as if something is lose and banging in the steering and suspension of the vehicle. I have taken it to the dealer on numerous occasions, and they say they can never find anything wrong nor duplicate the issue. I’m concerned that at some point something may fail and I may lose control of the vehicle.

MY 2018 JEEP GRAND CHEROKEE HAS HUNDREDS OF TINY POT MARK LIKE MARKS THAT APPEAR IN BETWEEN THE WINDSHIELD GLASS. VERY NOTICEABLE WHEN THE SUN IS LOW IN THE SKY. I HAVE NEVER EXPERIENCED THIS WITH ANY OTHER OF MY NUMEROUS VEHICLES.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while, driving at various speeds the vehicle stalled on multiple occasions. There were no warning lights illuminated. The pull over, shift to park, and restart vehicle message was displayed. The contact was able to restart the vehicle. The vehicle was taken to the local dealer and he was informed there were diagnostic trouble codes for the brake and accelerator pedal however, the mechanic was unable to determine the exact cause of the failure. The vehicle was not repaired. The contact was concerned about having an accident. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 37,007.

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16.

DASH AND RADIO SHUT OFF WHILE DRIVING ON THE FREEWAY

The front air springs, struts, and air suspension compressor failed. The dealer cannot get the right front air spring because it is backordered. It appears that 100% of these components fail creating demand that the manufacturer cannot keep up with. There should be a recall at this high failure rate on a component that makes the vehicle unsafe to drive per the warning on that dash.

The radio acts like someone is constantly touching it; I can't access any controls on the touchscreen, which can be dangerous while you are trying to drive. I know I'm not the only person who has this problem.