2018 Jeep Grand Cherokee Complaint Log

The screen that controls many of the functions in the vehicle is delaminating and from online forms I have researched this is a very common problem.

The screen has delaminated and is not functioning, causing the heat, AC, defrost, and other systems to activate, deactivate and malfunction. This is incredibly distracting to the driver and creates unsafe driving issues.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while attempting to park and exit the vehicle through the front driver’s side door, the vehicle unintendedly accelerated in reverse. As a result of the failure, the driver's side door struck her arm and leg causing injuries. The contact stated that the vehicle drove off a cliff, and one of the tires experienced a blowout and the bumper became loose. The air bags had not deployed. Medical attention was not sought. The vehicle was towed to a dealer. A police report was filed. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 36,000.

Crash safety feature in the headrest deployed on its own. Dealer verified the headrest deployed but Jeep is refusing to repair/replace the unit. Jeep has a limited recall on this problem already but says my vehicle doesn't qualify (see attached). Dealer charged $209 for evaluation and wants an additional $290 to repair the headrest.

The screen in my 2018 Jeep Grand Cherokee which controls everything (radio, navigation, climate controls, etc.) is delaminating. This causes the screens to constantly change and override all driver selections. This is a significant safety concern and has become extremely distracting while driving. I am surprised that this has not been a safety recall, as there have been many class action investigations. This is a known manufacturing issue especially in the 2018 models.

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine block and head are warped. Radio station keeps jumping to random station when I'm not even touching it. Auto On/Off light goes on intermittently. How was your safety or the safety of others put at risk? This could be a failure and engine lock up had I not taken it in when first troubles came about. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and I'm told the one dealership has 3 THREE other vehicles the same make and model with the same issue! I've also read on forums that many other people have this affect theirs as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light went on a few times, diagnosis showed multiple misfires in the cylinder. White smoke from the exhaust and vehicle shook and acted like it was going to stall upon starting.

The infotainment center is defective and "ghost touches" all over the screen. This is a hazard when driving as the volume will be turned all the way up or the screen changes off of navigation mode to something else. Additionally, random phone calls will be made or if I'm on the phone, the call will be ended from the random touches. This ultimately results in distracted driving. The UConnect and CarPlay features are designed to minimize distracted driving, however this is simply counterproductive with the screen deficiencies.

Radio screen delaminating and causing ghost touching. Dials unwanted phone calls. Turns the AC on when its negative outside and vice versa during the summer it was turning the heat on. Very distracting and hazardous. I have children in the vehicle and it has been a hazard multiple times.

I was driving down the interstate and heard a very loud pop and got smacked in the back of the head. Later inspection seems that plastic ears connected to the foam portion of my headrest broke off both sides of a horizontal pin they were connected to

Intermittent extended crank on cold starts and developed a misfire in cylinder 3 and the developed a misfire and coolant leak in cylinder 1. The dealer told me it needs a new engine due to internal engine failure. Codes p0303 and p0300. Engine only has 62,000 on it.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the contact became aware of an unknown liquid on the ground. The vehicle was taken to the dealer where it was diagnosed. The contact was informed that coolant was leaking into the engine. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000. The VIN was not provided.

Screen looks delaminated dials random numbers. Uconnedt no longer works nor does the radio makes for an unpleasant ride if I can go back I would’ve just gotten a Toyota Jeep always has problems I’m not the only with this issue and yet they don’t do a recall on this ridiculous

Head rest deployed

Crankshaft positioning sensor I’m sure my jeep falls into the recall I purchased it in march 24 and as soon as I drove off the lot with it the light came on got home scanned to find the cause and it’s the crankshaft sensor

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 5-10 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to drive the vehicle on the shoulder of the highway. The contact cycled the gear selector and the transmission engaged as needed. Additionally, the contact stated that the failure reoccurred. The contact stated while driving on a busy highway, the engine seized. The vehicle was restarted, and the vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 96,010.

Touch screen started randomly changing radio stations, map kept popping up and it would randomly change inputs such as AM, FM, Sirius, etc.. Other pop up windows would appear such as updating clock, which it had already updated on its own and other window messages as well. Has happened 4 times.

Misfiring. Can't seem to get the check engine light off. Vehicle is too new to be having these sorts of issues. Diagnostic reader says 3rd cylinder misfire.

The screen to the radio and the navigation is delaminating. This is a safety concern as the screen is uncontrollable and can not be used. This was confirmed by a Jeep dealership. Jeep will not acknowledge the problem or repair the issue.

Multiple leaks found under the car and was brought in for emergency repair. One leak was the driveshaft, one was engine coolant and the other was the front steering column.

I wasn’t able to get out of park and there was a message to service shifter. It happened twice in one day and now the engine light is on.

The alternator is pulling from the battery draining it and at 9.5 volts the car will go into safety mode where it doesn’t turn off but it won’t drive neither which actually happened to me on Saturday in the middle of the street luckily no car hit mines and the police helped me move it out the road. I complained to CArMax Kearny mesa the previous Friday and instead of them putting me in a loaner car and towing the vehicle they scheduled me for an appointment Monday (today) at 9:30am and never held up their end and I’ve been carless ever since and they had my car for 6 months fixing this same problem I’m having today .

Many 2018 Grand Cherokee Radio screen are de-laminating including mine, and on it's own which is a scary distraction changes stations suddenly constantly makes a loud beeping noise through the speakers- drops and makes phone calls, changes navigation directions - prevents you from making a phone call that could be an Emergency. This should be a safety recall since it happens when you lease expect it and causes the driver to jump. And all Chrysler Dodge Jeep dealer will not cover this over a thousand dollar plus issue.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after stopping the vehicle and shifting into park(P), the vehicle started rolling backwards in the driveway. The contact stated no warning light was illuminated. The contact stated that the failure had occurred several times. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure. The dealer advised the contact to use the parking brake while parking the vehicle. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the VIN was not included. The failure mileage was approximately 76,000.

Stop Start comes on and will turn the car off when stopped. I have to put the car in Park to restart the car. The deal said that there is no recall for this issue.

Front passenger headrest popped out (exploded out) for no reason. I was not in an accident and nothing happened to make it pop out.

The radio touch screen is delaminating causing the radio and its other features to change without warning creating a distraction for the driver. Navagation destination changes loosing route information causing the driver to slow down or stop to try to return to the selected route information. Phone calls are disconnected and the phone then indiscriminately dials a new number from the contact list. You hang up that call and the screen redials the number. This basically negates the functionality of the hands-free feature. This creates serious safety issues when the unit overrides driver choices, as it is distracting because it requires the driver to correct the changes brought on by the malfunctioning screen.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

BUBBLE IN SCREEN SYSTEM ACTING FUNKY I JUST PURCHACED THE JGC ON 01/16/2024 THE NEXT DAY THE SCREEN GOES NUTS CALLED THE DEALERSHIP AND THEY ARE GHOSTING ME VERY UNHAPPY FIRST TIME JEEP OWNER

Driving and the display screen kept switching uncontrollable and caused a safety issue while I was driving and was not in a familiar place, and was trying to use the screen for navigation directions. Concern as it was switching screens/adjusting the heat controls while I was driving. Research indicates my screen has become delaminated and a known issue with this car. Concern that while I drive this continues and may be a safety risk.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle had failed to start. No warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was later able to be restarted and taken to the dealer, where it was diagnosed with a warped head gasket and an overheated radiator. The dealer replaced the left and right cylinder heads, head gasket, timing cover gasket, valve cover gasket, cam sensor gasket, upper and lower intake gaskets, exhaust gasket, EGR, spark plugs, performed an oil change, and refilled the coolant. The contact stated that her husband, who owns another 2018 Jeep Grand Cherokee, had experienced the same failure, and had the vehicle repaired at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 85,599.

I own a 2018 Jeep Grand Cherokee with the Uconnect 8.4" touchscreen. The screen has begun to delaminate—a well-documented and widespread issue in 2017–2019 Jeep models. As the touchscreen separates from the display, it causes ghost inputs and malfunctions in key systems: - The radio and Apple CarPlay are unusable - The screen randomly calls contacts, including emergency services like 911 without my consent - I’ve had to disable Bluetooth on my phone to prevent unintended calls and inputs - The issue prevents safe and legal use of my Drive Safe & Save Bluetooth beacon from my insurance company Multiple Jeep dealerships quoted between $1,000–$2,000 for repairs, despite this being a known defect. The vehicle is out of warranty, but this malfunction poses a safety hazard. I am filing this complaint to request that NHTSA investigate this issue and encourage Jeep/Stellantis to issue a recall or extended warranty coverage. This issue is not cosmetic—it compromises driver focus, emergency call systems, and critical controls. Many owners are experiencing the same failure with no accountability from the manufacturer.

Delamination of radio is causing the radio to change radio channels, not be able to use the handless phone option or adjust heated seats. The constant beeping when the radio is constantly and randomly changing channels is a safety hazard. FCA is aware of the issue and has not issued a recall and is denying repairs for the consumers.

Been in the shop & dealer multiple times! Check engine light on for misfire in cylinder one; oil pressure sensor code. Oil case housing was replaced due to cracking! And oil pressure sensor replaced also. But still isn’t fixed and now leaks oil. Head gasket problems. Shop informed me I’ll need to replace loosing coolant going into my head gasket. Around 140k miles but problems occurred before! Jeep please explain why this is happening! A lot of money to fix it and problem after problem

All-wheel drive is no longer working due to messages stating "service anti-lock brake system," "service air suspension immediately," and check engine light. All lights and cautionary messages came on at the exact same moment while coming out of park over a year ago. I have had the vehicle repaired twice, and the dealership says, "It is a wiring issue," but within a month after being repaired each time, the messages and issues begin happening again.

touch screen went black a year ago , cannot use back-up cam or change the settings for my car temperature settings. warranty has expired and jeep refuses to fix, quoting $1,700 although it’s a known issue for this year vehicle. prior to screen going black it would ghost button change the stations, there were lines in the radio screen and it would randomly shut off and on when driving.

Hi, I’ve noticed with this Jeep and the two newer cars before it would have my dash lit up when my headlights weren’t on. This is giving me and other drivers of these cars the false impression that my headlights must be on. So many folks are driving with either just fog lights or no lights at all because their dash is lit up. Before this technology your dash would be dim and that way you knew you needed to turn your headlights on. This is becoming so common I see 1-2 every day home from work. Before this new technology it was maybe 1 a year. Please research or ask around about this since there doesn’t seem to be regulation around it. Thanks very much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving, all the light on the dashboard come on. When this happens the speedometer is not working the windshield wipers come on. The emergency brake light is on, the car shifts out of gear and the turning signals don't work and the hazard lights won't work. This is all happening at the same time. I'm unable to inform people on the road that I'm in distress because my hazard light won't work I don't know how fast or slow I'm going. I can't inform the people on the road that I want to change lanes. Then after a while all the lights on the dashboard would go out and the check engine light would remain on for maybe two days and than go out. This problem has been going on since January I have paid thousands of dollars attempting to get this problem fixed. My car has been back and forth to the same Chrysler central Ave dealership where I purchased my 2018 jeep grand Cherokee to which I'm still paying for.

I purchased a 2018 Jeep Grand Cherokee. The second I left the lot, the screen started flashing the Clock Settings screen. I researched this and it states that it's a known issue because the screen delaminates. I purchased a warranty and the company will not cover it. This is a SAFETY HAZARD. From hours of research, this issue has been known and Jeep needs to do a recall on this. If someone gets hurt pertaining to the disfunction of the screen and it's options, there will be a lawsuit and I don't think Jeep wants to deal with that. I'm trying to upload a video of what it does, but for some reason this website isn't letting me upload anything.

The head gasket gets blown with 50,000 miles for the 2018 grand jeep Cherokee high altitude. Went to jeep dealership in Downey and they said they knew it would be the head gasket they had other jeeps in the shop with that same problem, but wanted to charge 5000 just to confirm. So then we went to a mechanic in Los Angeles and they had 5 other 2018 jeeps in the shop with the same problem. The 2018 jeep grand Cherokee 3.6L is having so many problems with the head gasket at such low miles this needs to be recalled! How is it a good supposedly reliable car is breaking down so early. This is a SAFETY ISSUE IT can cause a fire !!!!

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after turning the vehicle off, the brake lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the Hydraulic Control Unit was faulty and needed to be reprogramed. The Hydraulic Control Unit was reprogrammed under NHTSA Campaign: 22V426000 (Service Brakes, Hydraulic) but the failure persisted. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 68,000.

I have a 2018 Jeep grand cherokee and one day it just didn't start. I had it towed to the jeep dealership and was told it was the starter. Once the job was done they service rwp said they will run a complete diagnostics on the jeep and get back to me. I got a call a few a days later saying the jeep had a blown head gasket, a leaking water pump and the coolant was leaking as well. They said the engine was a complete loss and to replace it and labor cost would be 14k. This jeep only has 40k miles on it and those are really soft miles, my wife literally works 5 minutes from our home and it's here daily driver. How is this possible, it's just plain ridiculous. Reaching out to jeep and got no help whatsoever. NEVER BUY A JEEP!

1.At 63263 miles ADAS front Parking sensor and at 96000 miles Active park assist modules are failing with a pop up message asking for a service. The parts are working intermly but, I believe it could potentially mislead the driver when parking using Active Park assist and can cause and injury or damage if the safety system fails. It was inspected by a dealer before but exact diagonisis was not provided. 2. Air Suspension system warning came up at around 96000 miles. I immediatly took it to a dealer who charged 1800+ dollars to inspect and replaced a valve block mentioning C1556 code and said the poblem was sorted. I checked my car and the system warning still exists. They took the car immediatly and kept for 4 days and mentioned the air compressor in air suspension could be weak and over heating causing it to fail. They mentioned there were no leaks on any air bags of the suspension and quoted a 3400$ additional cost of repair. I believe the inital diagonisis was incorrect or not up to the mark (the part is available for inspection) from the dearlership as there were no clear indication of what was the root cause. This suspension failure could cause the ride height to fail any time and can cause imbalance while stopping the vehicle at higher speeds as it has an Aero mode. The air ride system is working intermily depending on the climatic conditions the components are malfunctioning which has to be addressed by the FCA group.

My UConnect radio has been malfunctioning for a few months now. I've seen this on Jeep forums being a major issue with 2018 jeeps. My radio stations would randomly change while driving. The volume know would stop working, my Navigation stopped working and would place my location in a completely different state. Last week, while driving my UConnect would randomly turn on the AC and then switch to heat and then turn it off, and then switch between modules. The Sunday after Thanksgiving, I was driving my parents to the airport using the GPS on my phone but connecting it to Apple Car Play so that I could still see the navigation on the UConnect Screen. While driving and coming up to multiple lanes in which their were different highways to take, my Uconnect starts going haywire. It was completely nervewracking and was super distracting. My parents were in the car and were very frightened as I wasn't sure which lane I was supposed to be in and where to go. I had to grab my phone, unlcock it and look at my phone. Very dangerous! Then the other night as I was driving on the highway, I had my Front and Rear Defroster on as the weather called for this and all of sudden, the defroster shuts off and the AC (Max AC) comes on at full blast. My front windshield fogged up super quickly. I turned on my wipers and literally starting moving lanes to the right lane as I was frantically pushing the controls to get it back to defrost. I could have died by going off the road as I could not see where I was going or if there were any cars! Thankfully, I rolled down the windows, slowed down and found the breakdown line by hearing the safety strip under my tires. I put on my hazards and prayed. I know I need a new UConnect, but all the dealers want to charge me $170 or more just to diagnose the vehicle. I don't want it diagnosed..I want it fixed. And this should not be my responsibility to fix something that is a huge safety concern. Please contact me ASAP.

At 47,000k miles with all maintenance being done at correct intervals. From one day to the next, check engine light came on with error code p0303; Code P0303 stands for “Cylinder 3 Misfire Detected” which indicates that there have been numerous misfires in engine cylinder 3. After taking it to the Jeep dealership they told me its a cracked cylinder head. This was a fairly common issue with earlier year WK2 models, but continues to be a under-reported issue in later years.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the passenger moved forward, the seat belt failed to lock properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The local dealer was made aware of the failure and the part was ordered; however, the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

I was just driving down the freeway and out of nowhere. My jeep started calling and hanging up and recalling everybody in my frequently called list. I tried turning off the screen, but it turned itself back on and started doing it again. Everybody who I just called over and over unintentionally. We’re trying to call me back, but it would hang up on them. It was as if a ghost was in my screen. I have not had this looked at by the dealership, but upon researching the issue it appears this is a common problem in the 2018 jeep grand Cherokee. My hands are still shaking from the incident as it was extremely unsafe and distracting. It all startled me so bad I almost drove off the road. It would’ve been one thing if I could’ve just turned it off, but the fact that I kept turning itself back on, is very disconcerting. I tried turning white screen. It was on to the radio, and then it kept changing stations on its own rapidly and repeatedly.

Uconnect screen started to delaminate causing phantom touches. Poses a danger and safety risk to driver and passengers. “screen off” button does not work since it’s registering touch. This also causes inability to control safety features.

passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward. Now you can see the insides and broken plastic pieces inside.

Dash cover separating/bubbling from dash panel as if the adhesive under cover is releasing. My bigger concern is if the airbag had to deploy it would take/pull the entire cover of the dash instead of blowing out from its designed location possibly hindering the airbags effectiveness and safety. I know a similar recall has been issued in the past on previous model years that was a concern for this very thing.

I purchased a vehicle from AutoMaxx of the Carolinas 11/09/2023.in which the dealership agreed to fix the two from windows that won't down due to the gaskets being damage I did brought that to Mr Michael Dangerfield the day I purchased the truck.in which the warranty who pay for the .I have 90 days of warranty but purchased additional warranty3080