2018 Jeep Grand Cherokee Complaint Log

Infotainment center has bubble in screen that causes "ghost presses" on screen. Will change screens and turn on seat heaters and other car functions during driving.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at unknown moderate speeds, the vehicle shuddered upon depressing the brake pedal. The contact stated that the failure occurred violently while driving at high speeds. There was no warning light illuminated. The contact stated that the brake and wheel systems were serviced on 5 separate occasions; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 24V838000(Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed that the contact would be notified by mail once the parts became available. The manufacturer was also notified of the failure and referred the contact back to the dealer to make an appointment; however, he dealer informed the contact once again that the parts were not available. The vehicle was not repaired. The failure mileage was approximately 67,000.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the stability control warning light remained illuminated. The contact stated that the braking system malfunctioned, causing an extended stopping distance. The contact stated that occasionally the brakes failed to respond while reversing. The vehicle was taken to the local dealer who reprogrammed the brake module, but the warning light remained illuminated. The contact was informed that the hydraulic control unit was faulty but was not covered under the Manufacturer Service Campaign. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 100,000.

The computer screen (radio, climate control, back up camera, etc.) The screen has a mind of its own. It will go on and off by itself all the time. It changes the radio stations and climate control by itself. The back up camera will be on and then as we are baking up it goes out, or won't work at all. Its very dangerous and distracting for the driver. In contacting Jeep, they will not cover the cost to repair or replace. We even purchased an extended Certified Added Care Warranty when we purchased the Jeep and they won't cover it either.

The stereo system screen began delaminating approximately 1 year ago. The delamination causes the stereo to malfunction, make sounds, and cause a major distraction when driving. It has come to my knowledge that this is a very frequent issue in the 2018 Grand Cherokees. There were no warning messages, the screen just glitches and completely malfunctions which is making it dangerous to drive and manage simultaneously.

I attempted SEVERAL times to have the Stellantis/Chrysler/Jeep 'Z46 - High-Pressure Fuel Pump Failure' recall repair performed on my 2018 Jeep Grand Cherokee Summit Platinum 4X4 EcoDiesel. The 'Z46' recall was issued in JUN 2022. Yet over ONE YEAR LATER each time I inquire about performing this recall repair the Jeep dealer advises that "there are no parts available to perform the recall repair". I submitted a complaint to Stellantis/Chrysler/Jeep Customer Assistance and asked that the problem be escalated. I received no response or further follow up to that complaint submission. I need to sell the vehicle in the next 30 days but cannot sell the vehicle due to the open Z46 recall. I am suffering economic injury as a result of the Jeep dealer's inability to perform the Stellantis/Chrysler/Jeep 'Z46' recall repair.

The screen is delaminating a little bit not long after I bought the car. Now the delamination came down to the radio button. There is a “ghost button” which makes the screen jump from the radio to the map nonstop. It is impossible to use the map even map from car play . It is very dangerous to drive on highway.

The uConnected display screen mal-functions to the point of being a dangerous distraction. Phantom jumping between radio stations, switching from AC to heat etc, changes other controls and will not allow use of touch systems. The screen shows obvious signs of de-lamination. I noted that many others are have the same issue with their uConnect displays. Super dangerous. Dealer' CSR said "Sorry, not their problem. Said it must've gotten wet". Since then I have learned this is a common problem with all Jeeps of this era. Mine is a 2018. Is there anything NHTSA is doing to recall these? It's dangerous and we have stopped driving unless absolutely necessary.

I have a 2018 Jeep Grand Cherokee and the screen is delaminating and now my screen is completely black. I cannot do anything on my screen which controls everything in my car. I'm unable to have my heat or air come out of anything except defrost. I had the heat on to defrost my windshield, and it kept switching to a cold setting causing my windows to not defrost. My car will randomly call people from my contacts list or if I'm on a call will place it on hold or mute. When a feature is supposed to help with distracted driving this is doing anything but that and causes all drives to be very distracting. The temperature of my vehicle is constantly switching because of the screen issues. Before my screen went completely black if I was using GPS it would randomly switch my location sometimes to a different continent again causing for a very distracting and unsafe drive because I didn't know where I was going and had to fumble around to find my phone so I could get my maps and not make a wrong turn. I'm thankful a serious accident hasn't occurred yet because of this distraction but if it does Jeep will be taking responsibility. I have called a jeep dealership and states jeep is saying sorry about you, absolutely unacceptable. There is no warning when this happens it starts out as slow minor things happening and is now extremely unsafe to drive because of the distractions it causes. Not to mention no back up camera for that extra step of safety.

ECM/PCM

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and turned off, the brake light remained illuminated. The contact stated the vehicle was repaired under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the failure reoccurred. The contact stated that the recall repair was completed in May of 2023 and the failure reoccurred immediately after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

The active head restraint deployed on its own as I was preparing to start the vehicle (2018 Jeep Grand Cherokee). Fortunately, I was not driving the vehicle when the headrest bursted and hit me in the back of my head. The NHTSA site identifies this problem associated with 2018 Jeep Grand Cherokees, but my VIN is not included with this defect for some reason.

Oil filter adapter leaking

Starting around February 23 after about 10 minutes into driving. The hot temperature lamp would show up . I pull over an it was always empty of coolant I had done that few times within one week. I also didn’t use air conditioning for a few weeks left . An it was ok for few weeks. Then I noticed smoke coming out back pipes . Send to first reipair shop. They found Coolant in a combustion chamber They told me I should send to Jeep shop .

UConnect Screen delamination - cannot adjust vehicle controls since most are managed through UConnect screen. Dangerous situation. Appears Jeep FCA has an issue with 2018 UConnect screen delamination due to bad adhesive making the screen non functional - Jeep is not responsive

My radio touchscreen will do things on its own, it will adjust my heating and cooling, my setting, flip from radio, Bluetooth, usb. Call people and just like freak out. And i have no control over it and it wont stop. I have only had my car since February and it also only has 50,000 miles on it

Communication screen started to delaminate and causes ghost touching. I can be driving along and the radio plays or changes stations, it has dialed contacts, etc. Without me touching the screen. When it happens it requires special attention such as trying to cancel a call being made or turning off the radio.

The leather is pulling loose on dash. It is bubbled up from passenger side starting over into drivers side

THE WORSE THING THAT HAS HAPPENED IS I STARTED MY CAR WITH MY GRANDBABY IN HER CARSEAT, I HOPPED OUT TO LOCK MY HOUSE DOOR AND THE CAR WENT INTO REVERSE AND RAN INTO BARBWIRE FENCE, THIS HAS HAPPENED TWICE. A TOTAL OF 3 TIMES MY CAR HAS SLAMMED ON THE BRACKS WHILE BACKING OUT OF THE DRIVE WAY BARLEY MOVING IT ALMOST GAVE ME WHIPLASH. MY RADIO JUMPS AROUND CHANNELS, I HAVE REPORTED IN THE PAST BUT HAS GOTTEN WORSE AND STARTED TURNING ON THE HEATER ON HIGH AND I CANT STOP IT.

My communication screen started to delaminate and causes ghost touching. I can be driving along and the radio plays or changes stations, it has dialed contacts, etc. without me touching the screen. When it happens it requires special attention such as trying to cancel a call being made or turning off the radio. Online searches seem to indicate this is a common issue with Jeeps and Chrysler products around the model year 2018. Naturally, the car company is hands off but my research suggested informing NHTSA as you may want to monitor how often this happens. Thank you.

The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very common for 2018 Jeeps, but is not a recall. It is a safety issue and should be a recall it is happening to so many 2018 Jeeps.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that she noticed a burning odor while operating the heating system. The contact then stated that she noticed smoke coming through the vent. No warning lights were illuminated. The contact stated that she was concerned for her safety. The vehicle was taken to an independent mechanic where no failure could be determined. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My console is controlling itself and its causes risks while driving. The heated seats go by themselves and won’t go off. Causing the inability to drive it in the summer since it’s so hot. It self changes temperature, terrain, media, navigation settings on its own and i can’t stop it. This is a serious issue and a defect in wiring . There should be a recall issued to fix this issue. I’ve read several complaints for this exact issue.

While driving the vehicle it shut off and would not start unless the vehicle was jumped. This happened twice in the middle of the highway, extremely dangerous my children were in the vehicle and other vehicles had to swerve to avoid contact with my vehicle. I took the vehicle back to the dealer that i purchased the vehicle from and they could not figure out the issue. My vehicle is currently with another independent dealer, i changed both batteries, i changed the alternator, checked all of the fuses and checked the relay switches and the vehicle still will not start without a jump and it will only run for a day without needing a jump. No warnings, it just happened.

The LG Screen in the dashboard is delaminating and causing the radio and various bluetooth functions to go haywire. The radio stations change and dance across the screen, the temperature in the car changes without my touching it, and phone calls are initiated totally on their own without my involvement. This is highly distracting while driving. I'm told by the dealership who services my vehicle that the screen plus the electronic components all have to be replaced to the cost of over $1,000 and that it is not covered under the 100,000 mile warranty I have on the vehicle. I've researched this problem online and have discovered that many cars/SUVs have this issue and apparently it is due to a faulty LG screen. I found this in chat groups and have not independently verified it. I am writing to your administration to request you look into this issue and if it is as widespread as it appears to be, I think you should consider the safety aspects of the distraction this causes and recall the LG screen and associated components.

The uconnect screen started to delaminate, causing the screen to push buttons and make selections all on its own. While driving on the highway the screen start beeping loudly and wouldn’t stop as it was “ghost” pressing buttons on the screen and I could not get it under control. You can’t use any of the features of the screen because of the “ghost” pressing. I have no more access to the backup camera, no access to navigation and will need to rely on a mobile device. This is a common issue for many uconnect vehicles and should require a recall for replacement. I was never given a warning, it just started beeping and flashing screens while driving which was distracting and unsafe. The vehicle is no longer under warranty, so I would have to pay for this clearly a recall issue.

I have a 2018 Jeep Grand Cherokee Overland Edition. The laminate is coming away from the radio screen and it keeps showing an "adjust clock message" and "morse code" like beeping. It is a complete distraction. Due to the laminate coming away from the screen the unit starts overriding the driver choices, like the handsfree features, radio, heated seats, etc. This is a safety issue with the car controlling things the driver should be. It's been going on now for a month.

Electrical goes crazy when driving and parked , radio comes on, switches from AC to heat , on its own , calls people in my contact list , calls 911, screens goes blank at times , flashes on and off , heated seat on driver side gets way to hot , passenger seat ok so far , headlight keeps going out on passenger side fails to get it off heated seats at times or it freezes, it jumps from defrost to vent to floor , heat to AC , have to turn on AC when it rains to keep windows from fogging up. Hard to drive when it’s lighting up like a Christmas tree , radio won’t stay on same station , jumps from station to station , when on speaker phone it mutes the calls, or hangs up the person you are talking to. Navigation won’t work most of the time freezes up also.

The touch screen on the info-tainment head unit is delaminating which is causing the screen to register touches that did not occur. These "ghost" touches are resulting in the head-unit changing settings, starting navigation without prompt, and making phone calls. The un-prompted phone calls has been particularly distracting as there is no means to hang up and has forced me to the side of the road several times to try and end the call. On occasion, the system has made calls to 911 without me prompting it. These incidents have made driving with the head unit operating un-safe

The radio had delaminated causing my radio to start switching stations randomly, rendering my dashboard useless- no phone, no navigation, unable to adjust heat, indoor cabin temperature, or hear radio.

Jeep issued a recall for the high pressure fuel pump on our 2018 Grand Cherokee about a year ago and a redesigned fuel pump by Bosch is still not available. I am unable to travel out of state for fear that the fuel pump will fail possibly causing a crash or leaving me stranded at my own expense. Why have a recall if the manufacturer can just ignore it and start discontinuing the product which Jeep has started to do at the beginning of 2023. Repeated attempts to get service from Jeep for the recall have resulted in the message no parts available. What is NHTSA doing about this recall?

Screen delamination of the connect screen has started causing severe ghost touching. Making the system useless and distracting. Unable to use handsfree systems, navigation, radio, or access vehicle settings including the jack mode for the air suspension. On my vehicle it has not been diagnosed by the dealer but this is a known and common issue with this system for 2018 and 2019 and fca\stellantis needs to be forced into a recall for this.

Car caught on fire while engine was off

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 45 MPH and approaching her residence, the vehicle lost electrical power, causing the power steering and brakes to become inoperable. The messages "Service Stability", "Service Transmission" and other unknown messages were displayed. Additionally, the check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road, where she continued driving until the vehicle stopped in front of her residence. The contact stated that the vehicle restarted and operated as needed the following day. The contact stated that the failure reoccurred a week and half later. The vehicle was taken to dealer, where the alternator was replaced; however, the failure reoccurred while returning to her residence. The contact was able to jumpstart the vehicle and drove to her residence; however, the failure reoccurred in front of her residence. The dealer was notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,524.

UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?

There is an electrical failure that causes the blinkers to stop working, shortly after noticing this issue the vehicle will fail to start after travelling to my destination. This has happened more than twice and there are no recalls shown for the "Limited" version of this vehicle. The standard edition seems to have confirmed recalls for the same issues that the Limited version is experiencing. A mechanic has described an electrical short circuit. I encourage looking into the different models of the 2018 Jeep Grand Cherokee in which you'll definitely find the same safety issues described online by many others. These repairs need to be addressed and repaired by the manufacturer. Thank you!

The contact owns a 2018 Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. Upon restarting the vehicle, the vehicle returned to normal functionality. The START/STOP system unavailability warning light was illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 45,000.

The stop/start feature on my Jeep has just stopped working. The battery has been checked and rechecked and replaced. It doesn't work. The biggest problem now is the 8.4 touchscreen display that malfunctions. The GPS is connected to this along with the radio and backup camera. Other features include the phone, climate control, and other functions. The phone will randomly select contacts I am not trying to call, and the GPS will randomly set locations I am not trying to go. The screen will jump from one application to another which is extremely distracting while driving. I've tried turning the screen off completely but this isn't helpful if I'm actually using my navigation. It's dangerous.

The "UCONNECT" touch screen infotainment system is delaminating which causes rapid and continuous "ghost" touches. This is extremely distracting and unnerving. This will occur on any screen. Radio, navigation, climate control, sos, etc. are all affected by this. When this occurs it is very difficult to concentrate on driving due to the rapid succesion of ghost touches.

2018 Jeep Grand Cherokee with 55,575 miles was parked in a parking garage all day in Brooklyn NY and when the vehicle was move to the front of the garage by parking attendants the engine started smoking and caught fire. There were no leaks, dashboard symbols or open recalls to cause the fire; additionally the car was linked to a iPhone App CarRx that can scan for any issue and no issue noted. This engine fire not only put all of the other vehicles in the park garage at risk of catching fire but the parking garage sits under a luxury apartment building putting the working and residents at risk. Additionally I commute between Brooklyn and NJ 3x a week and cant imagine what would have happened if I was driving the vehicle over the Brooklyn Bridge, on the Brooklyn Queens Express or in the Holland Tunnel during high commuter rush hour traffic. Car was checked out by a Jeep Dealership who confirm fire was not caused by any leaks or electrical issue but did mentioned it seems to have started around the engine air cleaner. The current status of the issue has been an open investigation with Jeep Corporate for going on the 3rd week with no communication or updates on status. The entire issue and fire from pulling into the garage to the when the car was moved to it smoking and catching fire is all documented on security video.

The contact’s wife owns a 2018 Jeep Grand Cherokee. The contact stated that the ABS, brake lights, and traction control warning lights were illuminated. Additionally, the contact stated that while driving at various speeds, the rear tires locked up inadvertently, without the brake pedal being depressed. The contact stated that there was a pulsation coming from the rear of the vehicle. The contact believed that the failure was associated with an unknown recall. The vehicle was taken to a dealer where it was diagnosed that the ABS control module and the hydraulic control module (HCU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.

Stereo screen is delaminating, sometimes I am completely unable to use radio, temperature controls, hands free calling etc. Screen presses buttons and goes crazy and I am unable to do anything. That is definitely a safety hazard. From what I have researched this is a very common problem with Jeeps.

The unconnect stop working and the radio went black

2 Issue Related to Electrical/Lights: 1) The touch screen has delaminated. This started a while ago (appx. 2020) and was only an aesthetic issue until very recently. Appx. 3 months ago (3/2023) the screen started to have a "ghost button" where different things were being pressed. For example, music changed, seat warmers turned on/off, etc. The most dangerous of these issues was a dark screen turning bright, which can be blinding at night. Definitely a safety issue since some of the essential controls of the car are done here. 2) The "auto" high beams have stopped working (appx. 5/2023). They turn on when held with the "flashing" method, but when put into auto (where they stay on) they do not work. Certainly a safety concern.

The Uconnect (screen with radio/nav/driver control) is "delaminating". Which means the one screen layer is separating from another layer. This causes the screen to change randomly. With the Uconnect on, I can expect the radio to change stations, AC/Heat to change temperatyre/speed and basically anything that the Uconnect controls. It all depends on what part of the screen is effected that particular day. It's a huge distraction and no way to eliminate using the Uconnect since it control some of the basic car functions. I am unawar of a fix o this problem.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that 10-minutes into driving at various speeds, the infotainment display screen became inoperable. The contact stated that there was a beeping sound coming from the display. The contact also stated that the seat and steering wheel heater functions remained activated. The contact stated that he veered to the side of the road to restart the vehicle, but the failure reoccurred. The vehicle was driven to the dealer where it was diagnosed and determined that the control display needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.

Radio screen is delaminating causing it to randomly turn things on and off, from small things like changing radio stations to "larger things" like changing other settings like seats, climate control etc. Delamination has been evident for the last year however it has just started to cause other issues.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer due to the ABS warning light being illuminated. The contact took the vehicle to receive the recall repair under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact noticed that the recall stated that the repair would take 30 or more minutes however, the dealer completed the repair within 10 minutes. The failure persisted the gear shifter failed to display the correct gear that the vehicle had been shifted into. Additionally, the fuel level indicator failed to provide the correct fuel level in the vehicle. The contact also stated that the windshield wipers would activate independently on occasions. The contact returned the vehicle to the dealer who diagnosed that the hydraulic control unit and ABS needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 78,000.

The electrical system per the on-dash guide shows a voltage of 13.8 V or less than the 14.2 V and when it is less than the 14.2 V the car drives choppy, braking causes the car to jolt around even after brake work. The radiator was recently replaced and new hoses were replaced and it still has not been remedied after new brakes and new serpentine belt. The dealer did not clean all remaining radiator fluid that spilled in the bottom of the car, as the radiator had not completely been malfunctioning prior to arrival at dealer. This has probably caused some corrosion due to faulty manufacturing and use of subpar components to where this would become an issue. The air hoses continuously make noise as there is intermittent whirring. The electrical components of the car which I assume are manifested via the voltage regulator cause the adaptive cruise control/ auto stop-start to become 'unavailable' intermittently throughout driving the car. There have been recalls issued for other Jeep Grand Cherokees for the very same issues that my car is experiencing and I want this to be remedied and not at my expense.