There are 14 owner-reported suspension complaints for the 2018 Jeep Grand Cherokeein NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
They extended to far have to pull back manually Suspension creeks and sometimes lowers by itself , Radio screen is completely black cannot access any features.
POWER TRANSFER UNIT While driving it seems to go out of gear and revs up. Have to shift out of present drive to netural and back to drive. Happens off and on. Done it on interstate would not go with giving gas until shifted to netural and back to drive. Almost got rear ended There is a recall for same problem but mine is not on recall list. WHY THIS IS AN ACCIDENT WAITING. Also there was a recall on my type of vehicle but not mine for Suppension block which I had to just have done a week ago that cost me $4000.00 at John Hinderer Chrysler Dodge at 1290 Hebron Rd Heath Ohio 43055. Ph 740-522-1106 which can give the repair list. Why again was mine not on the list. This should have been covered.
All-wheel drive is no longer working due to messages stating "service anti-lock brake system," "service air suspension immediately," and check engine light. All lights and cautionary messages came on at the exact same moment while coming out of park over a year ago. I have had the vehicle repaired twice, and the dealership says, "It is a wiring issue," but within a month after being repaired each time, the messages and issues begin happening again.
1.At 63263 miles ADAS front Parking sensor and at 96000 miles Active park assist modules are failing with a pop up message asking for a service. The parts are working intermly but, I believe it could potentially mislead the driver when parking using Active Park assist and can cause and injury or damage if the safety system fails. It was inspected by a dealer before but exact diagonisis was not provided. 2. Air Suspension system warning came up at around 96000 miles. I immediatly took it to a dealer who charged 1800+ dollars to inspect and replaced a valve block mentioning C1556 code and said the poblem was sorted. I checked my car and the system warning still exists. They took the car immediatly and kept for 4 days and mentioned the air compressor in air suspension could be weak and over heating causing it to fail. They mentioned there were no leaks on any air bags of the suspension and quoted a 3400$ additional cost of repair. I believe the inital diagonisis was incorrect or not up to the mark (the part is available for inspection) from the dearlership as there were no clear indication of what was the root cause. This suspension failure could cause the ride height to fail any time and can cause imbalance while stopping the vehicle at higher speeds as it has an Aero mode. The air ride system is working intermily depending on the climatic conditions the components are malfunctioning which has to be addressed by the FCA group.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 mph, the structure underneath the driver’s side collapsed and almost caused a collision. The contact felt the structure underneath the driver’s side was lower while turning. The contact attempted to contact the dealer, but the dealer was not answering calls. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,008.
STARTED MAKING A CRACKING LOSE METAL NOISE WHEN HITTING A SMALL BUMP OR TURNING THE WHEEL ALL THE WAY TO EITHER SIDE...WHILE DRIVING ON THE FREEWAY 405 SOUTH COMING FROM THE 10 DOWNTOWN..I WAS GOING ABOUT 40 MPH AS RUSH HOUR STARTED..ON A SMALL RAMP TURNING THE STEERING WHEEL STARTED SHAKING AND WITHIN A SEC THE FRONT DRIVER WHEEL ROLLED OUT , TRUCK LANDED HARD ON THE HIGHWAY WHILE STILL MOVING BREAKS GOT STUCK, SHIFT IT TO NATURAL, PUSH BOTTOM TO KILL THE ENGINE. AND EMERGENCY BREAK WAS APPLIED TO STOP THE TRUCK.. FENDER AND BALL JOINTS AND OTORS WERE DAMAGE AS WELL AS THE SHOCKS I BELIEVE...
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY WARNING POPS UP AFTER BRAKING ON A DECLINE... VEHICLE MAKE A LOUD COMPRESSOR TYPE NOISE. SEEMS TO BE COMING FROM FRONT RIGHT WHEEL/ENGINE AREA.
A ARM BROKE CLEAN IN TWO WHILE DRIVING DOWN ROAD. NOTHING WAS HIT PRIOR TOO ARM BREAKING AS A RESULT CAR PULLED TO RIGHT AND HIT BACK TIRE ON A CURB WHICH CAUSED ROTOR AND BALL JOINT ON BACK TO BREAK. HAVE BEEN COMPLAINING TO SERVICE DEPARTMENT OF POPPING NOISE AT FRONT RIGHT TIRE WITH NO RESOLVE. VEHICLE WAS TRAVELING 40-45 MILES PER HOUR ON CITY STREET CLEAR DRY DAY.
WHEN STARTING THE VEHICLE, IT MADE A GRINDING SOUND. THEN A DASHBOARD MESSAGE POPPED UP STATING THAT THE AIR SUSPENSION NEEDED SERVICING IMMEDIATELY. THIS SAME MESSAGE APPEARED EVERY TIME WE STARTED THE CAR. IN ADDITION, WHILE DRIVING, ANOTHER DASHBOARD MESSAGE POPPED UP INSTRUCTING TO REDUCE SPEED TO MAINTAIN PROPER VEHICLE HEIGHT.
I WAS THE FIRST OWNER TO MY JEEP GRAND CHEROKEE PURCHASED IN 2018. WITHIN A FEW MONTHS I STARTED GETTING A WARNING MESSAGE TO SERVICE THE SUSPENSION SYSTEM RIGHT AWAY. THE CAR WOULD THEN GET STUCK IN FOUR WHEEL DRIVE OR OTHER MODE AND WOULD NOT RISE OR LOWER STATING I NEEDED TO SLOW DOWN (I WAS ALREADY DRIVING BELOW THE SPEED LIMIT) WHILE ON THE HIGHWAY IN ORDER TO MAINTAIN PROPER HEIGHT. I TOOK IT TO THE DEALER SEVERAL TIMES IN THE USA AND WHEN I MOVED TO GERMANY WITH THE ARMY. NOW I AM BACK IN THE USA AND MY CAR IS ONCE AGAIN AT THE DEALERS WITH THE SAME ISSUE. AFTER LOOKING ONLINE IT APPEARS OTHER JEEP OWNERS HAVE HAD THE SAME ISSUES. IS IT POSSIBLE TO LOOK INTO A RECALL FOR THIS MODEL AS THIS APPEARS TO BE A WIDESPREAD ISSUE. THIS HAS BEEN AN ONGOING ISSUE SINCE 2018
THE AIR SUSPINSION HAS BEEN ACTIN UP SINCE I PURCHASED IT NEW IN FEB 2018. IT WASNT TOO BAD SO I JUST LEFT IT ALONE AND DIDNT USE IT. LATER IT STARTED FLASHING A WARNNING WHILE DRIVING AT HIGWAY SPEED TO "SERVICE AIR SUSPISION IMMEDIATLEY." THE SUSPINSION WENT INTO "PARK/EXIT MODE" AND THE TRUCK DROPPED AND IT DROVE VERY ROUGH. I TRAILERED IT TO THE DEALERSHIP. THEY HAD IT 3 WEEKS. IT FAILED AS SOON AS I LEFT. NOW IT SEEMS STUCK IN OFF ROAD II MODE, BUT THE REAR IS HIGH AND FRONT IS LOW... ITS PITIFUL. I DO LOVE THE JEEP, BUT THIS IS GETTING AGGRIVATING. I'M TAKING IT BACK TO ANOTHER DEALERSHIP AND HOPEFULLY IT WILL BE READY FRO ME TO TRAVEL FOR CHRISTAMAS.
'SERVICE AIR SUSPENSION IMMEDIATELY' IS THE WARNING ON MY JEEP AND MANY PEOPLES JEEPS SINCE 2015. THIS ISSUE IS A CONSTANT PROBLEM AND CHRYSLER HAS NO ANSWER. WHERE IS THE RECALL?
The front air springs, struts, and air suspension compressor failed. The dealer cannot get the right front air spring because it is backordered. It appears that 100% of these components fail creating demand that the manufacturer cannot keep up with. There should be a recall at this high failure rate on a component that makes the vehicle unsafe to drive per the warning on that dash.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026