NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2023 Jeep Grand Cherokee. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while operating the vehicle with the exterior lighting dial setting in the Auto ON position, the rear taillights failed to illuminate. The contact stated that on several occasions while operating the vehicle, other drivers alerted him that the rear taillights were not illuminated. The contact stated that the failure was only present while the Auto ON light dial setting was activated. The vehicle was taken to the local dealer who was unable to identify the cause of the failure. The manufacturer was not yet contacted. The failure mileage was 200.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked with her in the front driver's seat, she smelled a burning odor. There was no warning light illuminated. The contact then saw smoke coming from the left edge of the backrest of the driver's seat. The contact put out the smoke with her hand and sustained a burned finger. The contact did not seek medical assistance. The vehicle was towed to the dealer. The manufacturer was notified of the failure and sent out a fire inspector who diagnosed the vehicle but did not provide any information to the contact. The vehicle was not repaired. The failure mileage was approximately 311.
Car stopped in mid drive and warning light came on telling me to pull car over to side of road and restart.
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) has been out of service since [XXX] due to Recall 68C involving the high-voltage battery fire risk, as well as Recall 73C (hybrid control processor software). The vehicle was delivered to the dealership on January 6, 2026 and has remained in their possession continuously with no firm repair completion date provided. The primary recall involves a high-voltage battery defect that presents a potential fire hazard. As of today, the vehicle has been out of service for more than 45 days. I have been deprived of use of the vehicle due to an unresolved safety recall and lack of available repair remedy or parts. This complaint is being filed to document the prolonged inability to repair a federally recognized safety defect and the extended out-of-service period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)