2024 Jeep Grand Cherokee Complaint Log

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed on the Mobile App, that the battery was charging every 3–5 hours. In addition, the contact stated that the failure had started immediately after a service appointment with the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. In addition, the contact was informed that a diagnostic test was needed, but because the parts were not available, the vehicle could not be repaired. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 12,000.

From vehicle start, traveled approximately 1.5 miles at top speed of approximately 25mph, applied brakes and came to a complete stop at stop sign to make left hand turn. A couple brake pumps to inch closer to ensure all clear. Once clear and removed foot from brake and attempted to accelerate into left hand turn vehicle accelerated approximately a 2-4 feet while in drive, auto park and emergency brakes abruptly engaged. Disabling the vehicle from movement, and locking gear knob from movement. Removed emergency brake and attempted to return car in drive with foot applied to brake, gear knob was still locked and would not engage. Turned off car and turned back on and gear engaged as normal. All of this took place while in oncoming traffic lane. Thankfully the oncoming traffic stopped and waited for me to move my vehicle. This could have been a critical accident. What component or system failed or malfunctioned, and is it available for inspection upon request? Brakes Locked up/auto parking brake engaged, yes available for inspection. How was your safety or the safety of others put at risk? Yes, thankfully oncoming traffic stopped. Has the problem been reproduced or confirmed by a dealer or independent service center? Awaiting appointment date. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Awaiting appointment date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, I was in a state of panic and could only remember seeing something about the parking brake engagement.

Battery system still malfunctions after both 73C and 68C were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with NO remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [XXX] and a failing vehicle could lead to my injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving on highway( no other cars or overpass in area) and sunroof on 2024 Jeep Grand Cherokee exploded. Sounded like a shotgun going off, then loud flapping sound . Fortunately the Sun visor was closed or the shattered glass would have caused serious injury to driver & passengers, and could have resulted in serious or even fatal accident. The noise of the explosion scares you & could cause you to have an accident, especially if the sun viser over the sunroof had not been closed. Caused me to have to get to side of road in a construction area at night, not a safe situation. Reported to dealer next morning, were told Chrysler would have to review to see if covered. This vehicle is less than 1 yr old! No warning and no previous problems with sunroof.

I purchased a used 2024 Jeep Grand Cherokee 4xe (approx. 64,000 miles) from EIDE Chrysler in Waite Park, MN on 9/30/2025. On the initial drive home, a “Service 4WD” warning appeared. Before I could return for the axle repair, a Check Engine Light for the hybrid system also appeared. After purchase, I also began experiencing exhaust fumes entering the cabin, which is a health and fire concern. At the time of sale, the dealership provided two contradictory recall printouts for the only recall they disclosed—one stated a remedy was available and one stated no remedy was available. I was verbally told the recall had been repaired. This was inaccurate. After the sale, I discovered that my vehicle now has two open NHTSA safety recalls, both with no available remedies: • 25V741 – High-voltage battery fire-risk recall (federal stop-sale order applies). • 25V766 – Engine contamination recall that may cause engine damage or failure. These recalls did not exist at the time of purchase, but the dealership never notified me when they were issued. Stellantis only notified me of one recall; I had to discover the second by checking my VIN on NHTSA’s site. The drivetrain warning, hybrid-system fault, and exhaust fumes occurred despite very low mileage after purchase. The vehicle currently has multiple unresolved safety defects, including fire risk and potential engine failure, and cannot be repaired due to lack of available remedies. I have opened a case with Jeep/Stellantis (Case #: 94881053). I am reporting these issues because the combination of drivetrain malfunction, hybrid-system warning, cabin exhaust fumes, and two unrepaired safety recalls poses a significant risk to occupants and other drivers.

I have been having this error message appear intermittently in the car upon starting the vehicle since I purchased the vehicle in August 2024. See attached photo. The message appears seconds after starting up and will go away. Lane keep assist will turn off but I can turn it back on. Additionally, I have had a similar occurrence in multiple occasions while driving where these systems will turn off and present an orange light on the dashboard. I’m not able to turn the systems back on when this happens. It will reset itself after turning the car on and then off. I have had it in the dealer for this. The explanation was if the battery is below 80% charge this will happen. Seems like a weird response. You would think that if it happens once when the battery is allegedly under 80% charge, if you immediately turn off the car, and restart it ( not giving the car time to charge) it would happen again. I have tested that and it appears untrue. Appears to be some sort of software or sensor issues within the car. I have seen this issue online and the dealer seemed familiar with it on other cars.

The contact owns a 2024 Jeep Grand Cherokee. While the contact's husband was driving 80 MPH, the liftgate independently unlatched. No warning lights were illuminated. The contact's overnight bag flew out of the back of the vehicle. The contact stated that her prescription medications were in the overnight bag. The contact stated that the failure had occurred while her husband was driving in heavy traffic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,225.

Sudden loss of power steering. After starting car, Codes came up immediately for backup sensor needing service, then loss of power steering needing service, check engine light and flashing mileage on dashboard. Currently at dealership waiting for assessment.

On 7/14/25, While driving 70mph on interstate, vehicle shut off, displayed service hybrid electric system, then came back on like normal. Today, 9/19/25, driving 60mph on highway, vehicle shut off, displayed service hybrid electric system and would not turn back on. I had to come to a complete stop on berm, shift to park, and restart vehicle.

I was driving with my three children in the car (including a newborn) on Monday, September 15th and was in the drive thru at the bank when my Jeep just froze. I luckily had placed it in park but it would neither turn on nor turn off - it was locked and I couldn't do anything to it. Right before it died it said "service hybrid system" and while it was in the weird not on but not off state, the battery icon was illuminated - even though the car was on. I called Stellantis for a tow because I was stuck - however they told me if they couldn't get it into neutral they couldn't tow it. After about 45 minutes the Jeep finally allowed me to turn it off and turn it back on, but I was terrified driving it home. My husband took it to Findlay Jeep in Post Falls on Wednesday, September 17th to see what the error code was and they said something about a cooling system error for the hybrid electrical system. We are taking it to Dishman Dodge on Monday September 22nd because that is the dealership we purchased from and they didn't have a technician who knew how to work on the hybrid system until then. I am also concerned about the current active recall for the propulsion system that has no current fix. I use this vehicle to carry my children around and now there are multiple safety concerns that can have lead to a fatal accident. I have filed a buyback request from Jeep because we have this vehicle on a lease - FCA Case #94280851.

I have this 2024 Grand Cherokee 4xe on lease and it has had multiple safety recalls since I have acquired this vehicle. The latest recall has no fix and can result in an engine fire. Not only do I not feel safe in this vehicle; I am unable to charge the battery b/c this can cause a fire. This negates the purpose of having this vehicle and paying a premium for it. NHTSA campaign number: 25V741. Jeep’s current recall number is 68C. Prior recall numbers were 24V720 and 23V787. I am requesting an early termination of this lease w/o penalty. I have filed a complaint with the BBB and contacted Stellantis directly and they refuse to take back the car due to a recall.

Vehicle will randomly downshift on freeway risking unexpected acceleration and potentially causing a crash. Dealership is unable to rectify issue as of 11/04/2025

THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident.

A current recall on vehicle reference to the propulsion and no remedy is available.

Lost power temporarily traveling on highway. Recall exists but Mopar says they have no fix but aren't providing owners with alternative transportation or offering to take the vehicle back. If this issue is significant enough to warrant a recall and stop sale then the vehicles should not be on the road.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact then received a second notification for NHTSA Campaign Number: 25V741000 (Electrical System). The contact stated that the Hybrid battery failed to charge as needed. The vehicle was taken to the dealer where the contact was informed that the part was not yet available. The contact also stated that the vehicle was unable to start at the dealer. The manufacturer was made aware of the issue, and a case was opened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 4,000.

On 2 ocassions the vehicle failed to execute a stop. The first was going down a mild hill at 20 mpg; I applied the brakes and the car started to slow and then the brakes felt like there was a shudder and released, and then engaged again and the car finally did stop. That same day on flat ground the same thing repeated. A second brake problem has occurred multiple times; likely 50 - 60 times. When braking and the car downshifts, the vehicle surges forward before slowing again, esp from 4th down to 3rd, of 3rd down to 2nd gear and 2nd to 1st. I have taken this to Reed Jeep in my hometown of Kansas City and not problem was identified. The car has been driven by others who also felt the same. These issues can put others at risk because they have occured when others are driving and they could injure a pedstrian or cause an MVA when the car does not stop. I have ceased driving the vehicle because of this and the battery fire concern and the engine failure from sand concern.

The Active Lane Management (ALM) system shuts itself off which the displays a warning on the the instrument panel to indicate it has been disabled. If you try to turn it back on manually, it gives a warning that the system is unavailable and service is required. It will not allow you to manually turn the ALM system back on. I've taken it back to the dealership (9/7/25 repair ticket attached) where it was purchased but there were no computer codes shown to indicate what the problem was. They did an system update which did not fix the problem. Shutting off the engine and re-starting will clear this issue and you don't know when it may reappear (it could be the same day or possibly several weeks before it does it again). The service department has suggested I not shut off the engine but immediately bring it to them to see when this happens so they can run a scan for potential code(s) but they're an hour away and not always open when this occurs. My vehicle was purchased January, 2025 and has 10,300 miles on it now. I have a photo of the service required notification from September 4, 2025 showing mileage of 7,988 (attached). It had been doing this for approximately a month before I was able to get the photo. It continues to be an intermittent problem resulting in the loss of a safety feature of this vehicle.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V472000 (SEATS), 25V576000 (ELECTRICAL SYSTEM), 25V741000 (ELECTRICAL SYSTEM), and 25V766000 (ENGINE). However, the part to do the engine repair was not yet available. The contact stated that while driving at an undisclosed speed, the engine revved unexpectedly and then resumed normal driving. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 32,000.

I have a 2024 Jeep Grand Cherokee 4XE and have owned it for about 11 months. I bought it new. For the first 7 or 8 months, no problems at all. However, in the last 2 or 3 months, the truck has intermittently shutdown while driving. It's happened on the highway and on local streets. I've taken it to two Jeep dealers for service, and neither could replicate the problem. It's not showing any fault codes when they diagnose. One dealer said they updated the software and should have fixed the issue. It hasn't. I am afraid to drive this vehicle and will never let my wife drive it. I've searched online and see others have had the exact same issues. I need to get this vehicle repaired by Stellantis/Jeep otherwise I'll be forced to return it.

Lane keep assist and automatic emergency braking turning off on their own at startup. Issue has persisted intermittently in July 2025. Dealership has replaced parts with issue persisting. Vehicle has been in the shop over 40 days for this issue.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the main battery in the vehicle was draining faster than normal. The contact stated that the battery was charged overnight, and in the morning, the battery gauge indicated that the battery was at 98 to 95 percent charge; however, the contact stated that after driving for approximately 30 minutes, the charge was at approximately 20 percent. The contact stated that the battery warning light was illuminated. The contact stated that recently she had experienced a problem with starting the vehicle and needed numerous attempts to start up. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called the local dealer and the manufacturer to have the vehicle repaired. The contact was advised by the dealer and the manufacturer that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 16,000.

While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehicle off completely and back on again after waiting approximately 30 seconds. The error message cleared and the vehicle operated normally. This has not happened again after another 1,000 miles of driving, but it is currently being seen at the dealer for another issue with that will not allow electric mode operation, only combustion engine. We believe we may have a vehicle in the 1% outlined in NHTSA 25v-576 and are waiting a solution from the manufacturer.

Emergency electric brake system has set up a number of times on its own always when it was parked. I was towing the car behind a motorhome ,it is 2024 grand Cherokee Jeep Summit with approximately 6600 miles on it ,the electric emergency break system set up going down the road at 50 mile an hour behind the motorhome. The motorhome has 650 hp engine. I didn’t even feel the brakes set up on the car. I saw a lot of smoke behind the motorhome . I pulled over and it turned out the electric brake set and I couldn’t get it to release. I called the dealer where I bought it to see if they could tell me how to release it. They referred me to jeep, I thought sure that they’d have someone but they referred me to a jeep dealer in Santa Fe, New Mexico The dealership had a tow co haul it to the dealership and told me tow ins were 3 to 4 weeks out before they could get in and look at them . After a month and they had not looked at it I had it hauled to Mike Shaw Jeep where I bought it. My concern is that had I been driving that car on interstate highways in Colorado 75 mph or states where it’s 85 miles an hour and the brake set up I’m going to be in the ditch or in the front of another vehicle killing my self and family or someone else family. This Jeep needs to be taken off the road before someone is Killed. I refuse to drive it.or let a family member drive it.have had no satisfaction from Jeep dealers. I had to have a car to drive so I had to spend another $60,000 for a car..

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving approximately 2 MPH, the vehicle experienced an unintended and excessive acceleration, and the vehicle failed to respond upon depressing the brake pedal. The contact stated that the vehicle came to a stop independently. There was no warning light illuminated. The vehicle remained at the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 5,422. 

I am writing to you regarding a persistent creaking noise in the front end of my vehicle when turning the wheel. I have brought the car in twice already for this issue, but the problem has not been identified or resolved. The vehicle is scheduled to come in again for the same issue. While I have been told it is not a safety concern, I am troubled that the source of the noise remains unknown. Without identifying the root cause, I am uncertain how it can be definitively determined that there is no safety risk. I would appreciate it if you could ensure a thorough investigation is conducted to pinpoint and resolve this creaking noise. But, it does not do it when it is warm out. It started around 25,000 miles and we had to wait until it was cooler outside when they could get it back in and really look at it without the outside tempurature affecting the noise.

The rear turn signal on the 2024 Jeep Grand Cherokee is very small. Following vehicles seem to have difficulty in seeing a signaled turn. This condition is exacerbated when driving into the sun. On several occasions, when attempting a left-hand turn and stopped for oncoming traffic, following vehicles have had to brake hard to avoid a rear end collision. This puts the occupants of both vehicles at risk for injury. It is unknown if this condition has been reported to the manufacturer. Because it is a design issue it is unlikely to be resolved by a dealer. The turn signal indicator in the instrument panel was functioning and a visual conformation of the functioning turn signal was made after the incident.

While driving a message pops up that says push brake and shift to park and the it shuts down while driving which is a major safety concern. It did it to me twice and could have lead to a significant accident if someone was behind me and if I was on the highway.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the temperature gauge rose to the maximum, the engine revved loudly, and the vehicle suddenly stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle was able to restart, and the contact continued driving. The vehicle was taken to the dealer, and the dealer attempted to diagnose the vehicle, but the failure could not be duplicated. The contact stated that the failure recurred while driving. The vehicle was taken to AutoNation Chrysler Jeep West (16300 W Colfax Ave, Golden, CO 80401); and the contact provided a video of a previous occurrence of the failure to the dealer; however, the dealer could not duplicate the failure. The vehicle was not diagnosed or repaired. The contact was referred the manufacturer for assistance. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

INFOTAINMENT SYSTEM FAILURE While driving and using navigation the system aborts,the screen either blanks out or message "system loading". The radio freezes as well or plays music from a different radio station that driver has chosen. This causes driver to take eyes off from road - which is a safety issue while in traffic. The manufacturer contends that this does not pose a safety related situation. We disagree as have had a near accident as result of system aborting while using navigation and not knowing route when this happens.....we try to reboot system by pushing different buttons which takes our eyes from traffic and road conditions. There have been 8 repair attempts and now manufacturer claims a fix may be out in late September. NHTSA literature states this condition is "Distracted Driving"---we completely agree... The manufacturer has been working on this issue for 12 months now and says may be another 3 months or maybe longer. This condition is unsafe and we believe a factory mandated recall should be released.

As I was driving onto the highway I reached to about 70 mph. The vehicle said “service electric system” on the dashboard and instantly the vehicle lost power and turned off. It then shifted from drive to park without warning as I was still on the highway. I pulled over safely without causing an accident and turned the vehicle completely off.

In traffic, in drive, at speed 40 MPH, vehicle shifted automatic transmission to low gear, dropped speed to 10 MPH, every alarm indicator came on, RPMs were in the 6K red line range, was able to pull of the road, engine shut down, was not able to shift, restart, or use key fob functions. Towed to dealer replaced aux battery, replaced TCM valve body assembly. Vehicle mileage 4,380.

First, this Grand Cherokee Trailhawk 4XE is a disaster! It has broken down 4 times so far. And it has been towed to the dealership 3 times. The safety issues is that is has literally stopped in the middle of the road or highway 3 times so far. It has been to shop 4 times to get fixed with no solution at all. I have talked to others who have or had this vehicle with many of the same issues. They hate the car, including m,e, and cannot wait or have gotten rid of the car. Lemon law is my next step. Cannot believe that you have not done a mandatory recall on all of these 4XE Jeeps/.

Vehicle states “Service Hybrid System” intermittently while driving and being idle. Vehicle shuts off intermittently while driving and being idle.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended or to exceed 20 MPH. The contact stated that several warning lights were illuminated. The contact stated that the failure had occurred several times, and the vehicle had been taken to the dealer on several occasions for repairs. The contact stated that the safety features of the vehicle were inoperable. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V576000(Electrical System). The manufacturer was made aware of the failures, and a case was filed. The contact had also filed a Lemon Law complaint. The failure mileage was unknown.

When slowing down to park vehicle, there was a sudden surge forward on 3 separate occasions. The first in June 2025 caused me to go over a mound of dirt and into wooded area before stopping. This cost my insurance $7200. to fix. Then again it happened with my husband driving. Again, on 8-27-25. Both times we were able to slam on brakes to prevent hitting another vehicle or person.

Hybrid system failure alert (red wrench)– the vehicle has shut down while driving, including on highways. When the light goes on – it has braked on its own without me touching the pedal. DCI- is the code the dealership says is coming up No fix for it

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called two local dealers about the recall repair and was advised that the part for the recall repair was not yet available. The contact stated that there was no information of when parts would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

On several occasions, FCW activated unexpectedly in low risk situations (in driveway, pulling into neighborhood) May 2024 & Nov 2024. While driving 60MHP on a 4 lane highway during rush hour on May 19, FCW activated unexpectedly; immediately taking me down to 20MHP. The “BRAKE” warning and beeping remained with the brakes activated for 30-60 seconds. I was unable to accelerate. Vehicles behind me had to swerve to avoid impact. As I was pulling off the highway immediately following, FCW activated again and I was nearly rear-ended. There were no vehicles in front of me for a least a mile during these incidents. Vehicle has been inspected by 3 separate certified Jeep mechanic. All claim they cannot identify an issue with the vehicle as there are no active codes in the system. The dealer has not been able to reproduce the concern. It appears to happen every couple thousand miles. My safety and my family’s safety and other drivers are at risk if this vehicle remains on the road unfixed. The sudden braking could cause a major accident. Jeep refuses to address the issue. The dealer insists nothing is wrong because the issue is not found.

My jeep is a 2024, with just about 12,000 miles. On Monday, May 5, 2025. My Air Conditioner stopped working. It was only blowing out warm air. Now I’m told there’s some kind of AC leak and it will take 2-5 days for parks and a full day to repair. After reading reviews. This is a known issue with 2022 jeeps. This needs to be an issue with 2024. This is my 3rd jeep and I’ve never had issues like this.

I was changing my right rear tire due to a nail on a slight slope in my driveway and I had a roll away incident. The top of my driveway is a slight slope and then changes to fairly steep. My vehicle rolled off of my jack and jack stand and continued into the street. Fortunately there was no damage other than extreme stress

Since I began leasing the vehicle, it has not consistently switched into electric mode, even when charged. Sometimes, it will stay in hybrid-only mode for days. Today, I received a warning of an electrical system failure. I have only had the vehicle for 3 months.

The Active Lane Management {ALM} disengages and will not come back on unless you shut the car off. Took to dealer. Showed him picture of problem. Dealer could not get it to do it and said there were no fault codes showing. It has done this numerous times.

This Jeep does not get the fuel milage it is suppose too (19 city and 26 hwy). It has a rough idle and almost dies when air condition is on at a stop sign or red light. The valves chatter no matter what octane of gasoline you use.

I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down. Luckily traffic was light and I was able to reach a point to where I was able to move to a spot on the roadside. I stopped the car and it automatically went into park and would not move out of park. After several tries I was able to start the vehicle in esave mode and it was running on the ICE. All of the errors cleared. I was able to proceed to a side road and eventually make it home. I took it to my local dealer the next day and a read of the code was a B273C indicating digital crash detection. The service manager said this is a known problem and they are waiting for a fix. Reference Star Publication S2408000063 Rev. C In most cases only the Service Hybrid Electric Vehicle System Warning Message comes on for a few second and goes away. This has occurred on my vehicle multiple times with no side effects. One other time the car went into Turtle mode, which cleared after a restart. It was in town so was not an issue to pull over. This time the loss of power could have been catastrophic if traffic was heavy while traveling on a busy highway at high speeds.

While driving in the Los Angelas area on March 24, 2025, on the 210 Freeway approaching the 605 Freeway the vehicle abruptly decelerated from 65mph to 45mph. A message appeared instructing "continue to your destination, do not turn off your engine, if you turn off your engine you may not be able to start it again." We contacted Jeep Connected who directed us to Cerritos CDJR. As we were heading south on the 605 Freeway the vehicle again abruptly decelerated to 28mph. This placed us in a dangerous safety situation as we were at the height of the afternoon traffic. The Service Advisor was able to determine that the Valve Body(VB) and Transmission Control Module(TCM) had failed. Also, both batteries were fully drained of their charge. The mileage was 4095. The comment was that the batteries contributed to the VB/TCM failure. We have continued to experience battery degradation with five (5) batteries having been replaced within the first year of ownership. We continue to identify battery degradation to the dealership but have received no correction to this defect. Over the past four (4) months we have documented "resting" battery voltage at a level where they are at or below 50% of their expected lifetime. While it is suggested that parasitic drain is the cause, we continually ensure that lights, radio, heating and air-conditioning and Jeep Connected are turned off when parked. I have documented to the Utah Division of Consumer Protection and NCDS these conditions. The ruling from NCDS is: DENIED. "I have reached this conclusion for the following reason: the customer did prove by shop work orders a Manufacturer defect does exist with the batteries discharging, which has affected the use and safety of the vehicle. However, there has only been three repair attempts with replacing batteries which is not considered unreasonable in my opinion." With the recognition by an Arbitrator that a manufacture defect exists which affects safety, it cannot be limited to my vehicle.

1. The red wrench light, accompanied by a "service hybrid electric vehicle system" 2. The unconnect box needing to be serviced screen is also always popping up when the car turns on. Dealer was notified and did nothing about it.

The contact who is a State Trooper reported that the driver of a 2024 Jeep Grand Cherokee was fatally injured when a second vehicle crashed into the rear of the vehicle. A witness reported that the vehicle had stopped in the left eastbound lane on [XXX] when a second vehicle traveling approximately 70 MPH crashed into the rear of the vehicle. During the crash, the driver was partially ejected from the closed sunroof. The driver was pronounced deceased at the scene. The driver of the second vehicle was transported to the hospital with multiple fractures. No further information was available. The contact indicated that medical personnel removed the deceased driver from thru the sunroof of the vehicle and no doors had opened during the crash. While investigating the crash the contact reported that the steering wheel had separated from the steering column and was located near the rear seat area. Also, there were no visual signs of damage to the steering column or any sheered-off bolts from the steering column present. The contact indicated that an eye witness also indicated that the vehicle was driving erratically prior to stopping. The vehicle was later towed away. The cause of the incident was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was unknown.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of Manufacturer Recall Numbers: 73C and 68C and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

Electrical failure. Received the car about 5 months after liquids from the car were leaking on top of the battery, causing corrosion on the battery. Most recently check engine light went on and car began to overheat on its own. Hot air did not work and only cold air would come on. Car continued to say temperature too hot and began to smell like smoke.