2025 Jeep Grand Wagoneer Complaint Log

The contact owns a 2025 Jeep Grand Wagoneer. The contact stated that while the vehicle was parked, her grandson was exiting the vehicle from the second row of seats on the driver's side, he accidentally activated the fold-down feature of the seat. The seat folded over and trapped the child's head between the seat and a TV screen located on the back of the driver's seat. The contact stated that the seat stopped folding when it encountered resistance from the child's body. The contact manually pulled the seat back off the child's back. The contact stated that the child was shaken up but not hurt. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.

Rear climate control system fails to provide cooled air to the second and third rows during normal vehicle operation. Front vents produce cold air while rear vents blow warm to hot air despite temperature settings at minimum, high fan speed, and recirculation enabled. The condition has been present since vehicle delivery and has persisted despite three repair attempts by an authorized dealership. The problem has been reproducible under both driving and idle conditions. Independent measurements using a probe-based temperature instrument inserted into the vents confirm a significant difference between front and rear discharge temperatures. After approximately 25 minutes of driving in moderate weather (about 72°F ambient), front vents measured approximately 42–44°F while second and third row vents remained approximately 72–86°F. In warmer conditions, rear vent temperatures have exceeded 90°F. Adjusting the front climate control to a normal comfort setting causes rear temperatures to rise further even when rear controls remain set to maximum cooling. The vehicle is a three-row family SUV. The failure exposes rear passengers, including a toddler in a rear-facing car seat, to elevated temperatures during normal driving, particularly in hot and humid southern Louisiana conditions. Young toddlers are more vulnerable to heat exposure and cannot easily regulate internal body temperatures themselves, increasing safety concerns. The defect substantially limits safe and practical use of rear seating areas and remains unresolved despite repeated service attempts. No warning indicators are provided to the driver that rear cooling is inadequate. The condition reduces the vehicle’s ability to safely transport passengers in rear seating positions during hot weather. The vehicle manufacturer, Stellantis N.V., has been formally notified of the condition and is aware of the issue.

I purchased this vehicle 04/15/2025. Starting at less than 500 miles the Blind Spot Indicator Warning Lights along with the ABS Braking System Warning Lights randomly come on while driving. To receive random warning light notices and sounds while driving is extremely startling and concerning. I have taken the vehicle to the dealership multiple times with no success of fixing the issue. They have been in touch with Chrysler’s engineers. The engineers have given instructions such as inspecting the electrical system, replacing the main module and software updates all of which have not corrected the problem. The vehicle is still at the dealership with no resolution. Apparently, these issues have been reported before not only for the Jeep Grand Wagoneer but other Chrysler vehicles as well. As a loyal Jeep customer, I purchased this vehicle because of the safety features advertised. However, it has become a nightmare and I do not feel safe driving in this vehicle at all. Please research these safety concerns.