2015 Jeep Renegade Suspension Problems

I AM CONTACTING YOU DUE TO DUE TO BAXTER SERVICE REP PAUL AT BAXTER CHRYSLER DODGE JEEP RAM DEALER REFUSAL TO REPAIR RECALLS FOR MY JEEP RENEGADE. THE RECALLS THAT GENERATE FROM MY INSURANCE COMPANY ALLSTATE ARE INDEED RECALLS MY VEHICLE NEEDS BASED ON PERFORMANCE ISSUES. HE INFORMED ME THAT THEY'RE NOT RECALLS, AND WHEN I SAID ALLSTATE MADE THEM UP, HE SAID 'YEAH'! THE INFORMATION FOR THE 4 RECALLS ARE FROM DATA.GOV. THE SERVICE DEPARTMENT AT BAXTER SAYS THEY ARE ONLY GOING TO REPAIR THE RECALL (FOR ENGINE COOLING FAN) THAT CHRYSLER WEBSITE SHOWS! PLEASE ADVISE &/OR ASSIST TO RESOLVE THIS ISSUE! I HAVE REPORTED TO THE ASSISTANT SERVICE MGR JUSTIN SUNQUIST AND BBB AS WELL. THANKS

MY FRONT RIGHT WHEEL COMPLETELY SNAPPED & MY TIRE WAS PERPENDICULAR TO ITS NORMAL STATE. THEY HAD TO REPLACE A HOST OF PARTS INCLUDING THE FR AXLE, STRUT, STRUT MOUNT, MOST OF THE SUSPENSION. ROUGHLY 6MO AFTER THE REPAIRS MY JEEP STARTED HAVING A TROUBLING SOUND & FEELING WHILE DRIVING. UPON GOING OVER ANY KIND OF BUMP TURN REGARDLESS OF BREAKING SPEED, I COULD FEEL & HEAR A PART KNOCKING AROUND LIKE A JOINT WAS HITTING THE WALLS OF ITS BRACKET & IT AFFECTED EVERYTHING ABOUT HOW THE CAR HANDLED ANY CHANGE IN DRIVING CONDITIONS. I WENT TO THE TIRES PLUS I HAVE BEEN USING FOR A DECADE TO DIAGNOSE & THEY RECOMMENDED I GET THE STRUT MOUNT REPLACED BUT CAUTIONED THAT THEIR DIAGNOSIS WAS A GUESS AS THEY WOULD HAVE TO TAKE APART THE SUSPENSION TO SEE IF THE MOUNT WAS INDEED THE CULPRIT. I RECOGNIZED THAT THAT PART WAS REPLACED AFTER THE INCIDENT & IMMEDIATELY SAID WAIT, LET ME CHECK W/MY INSURANCE. I RETURNED TO THE FACILITY THAT DID THE REPAIRS & WAS TOLD THAT MY STRUT WAS 'BRAND NEW' & 'PERFECTLY FINE' BUT THAT MY SHOCKS NEEDED TO BE REPLACED. I SOUGHT A 3RD OPINION - WHO DEDUCED THAT THE PROBLEM WAS NEITHER PARTS BUT WAS ACTUALLY THAT MY ALL OF MY SUB MOUNT BOLTS WERE LOOSE & IT WAS CAUSING MY ENTIRE ENGINE TO MOVE AROUND... I WAS LIKE OK, AND WENT HOME, HOWEVER THE ISSUE SLOWLY RETURNED OVER THE COURSE OF 6-8 WEEKS & THEN 1 MO AFTER THE ANNIVERSARY OF THE ORIGINAL REPAIRS I HEARD A LOUD POP/CRACK. MY FRONT RIGHT STRUT COMPLETELY SNAPPED! I CANNOT SHAKE THE FEELING THAT ITS MORE. ALMOST 6 MO SINCE FINAL REPAIRS (NOV-DEC2020) I AM HEARING & FEELING WOBBLING/BANGING IN THE FR & THE SAME HANDLING ISSUES ON BUMPS AND TURNS. **EVENTS ABOVE SUMMARIZED FULL ACCOUNT OF COMPLAINT ATTACHED WITH IMAGES/DOCS**

WHEN I STOP AND PARK THE VEHICLE STILL ROLLS IN PARK BEFORE COMPLETELY STOPPING IN PARK

APX 2 MONTHS AFTER PURCHASE CAR WOULD NOT START IN MY DRIVEWAY. DIFF CODES WOULD APPEAR AND IT LOCKED UP. TOWED TO DEALER AND BATTERY REPLACED. WHILE DRIVING AND COMING TO STOP ON LOCAL ROADS CAR WOULD FEEL LIKE REARENDED AND CHECK OIL LIGHT WOULD COME ON AND SERVICE ENGINE ICON AND CAR WOULD STALL. ON DIFF OCCASIONS WHEN TRYING TO START CAR IN MY DRIVEWAY IT WOULD EITHER NOT START OR BARELY TURN OVER AND HAVE NO ACCELARITION OR 3 MPH AND WOULD NOT GO IN REVERSE. CAR WOULD STALL ABOUT 4 BLOCKS FROM HOUSE WHEN I CAME TO STOP. TRANSMISSION REPLACED AND THE REAR END FEELING FIXED. CAR HAD OIL CHANGE APPT RECENTLY AND DAY OF APPT IT WOULD NOT START AND ENGINE LIGHT CAME ON. HALF HOUR LATER CAR STARTED AND I TOOK IT TO DEALER. SERVICE SAID PROBLEM FIXED. WEEK LATER SAME PROBLEM AGAIN. TOOK TO DEALER AND THEY SAID PROBLEM FIXED COME GET CAR. SERVICE CALLED ME AND SAID CAR WOULDNT START FOR THEM EVEN THO THEY FIXED IT. MY CAR HAS NOW BEEN IN SHOP 3 WEEKS WAITING ON PART. PART EDT IS NOW 9/11/19. I ALSO HAD MOTOR MOUNTS REPLACED AND NOW DEALER ALSO SAYS PROBLEM WITH MY SUSPENSION AND THAT HAS CAUSED MY YEAR OLD TIRES TO WEAR THIN. NO PHOTOS TO SUBMIT. DATES CAR AFFECTED APPROX.

THERE IS A TERRIBLE UNDER CARRIAGE NOISE AS IF ONE OF THE WELDS DIDN'T HOLD. I TOOK IT TO A REPAIR SHOP AND THEY SAID THAT THE PAN UNDER THE CAR WAS MAKING NOISE AND I WOULD HAVE TO TAKE IT TO THE DEALERSHIP. IT WAS NOT DAMAGED BY ANYTHING, IT JUST STARTED MAKING THIS NOISE.

I WAS DRIVING ON A PAVED HIGHWAY AT ABOUT 50 MPH WHEN I FELT A SLIGHT WOBBLLING SENSATION THAT FELT LIKE IT WAS COMING FROM THE REAR OF THE VEHICLE. I LET OFF THE ACCELERATOR AND APPLIED MY BRAKES AND THE VEHICLE SUDDENLY VEERED SHARPLY INTO THE ONCOMING LANE OF TRAFFIC. I TURNED THE STEERING WHEEL TO GET THE VEHICLE BACK IN MY OWN LANE AND THE VEHICLE VEERED SHARPLY BACK TOWARD MY LANE AND STARTED TO GO OFF THE ROAD. THEN THE VEHICLE STARTED VEERING SHARPLY BACK AND FORTH BETWEEN BOTH LANES AND I HAD NO CONTROL WITH THE STEERING WHEEL. I HAD LET OFF THE ACCELERATOR WHEN IT STARTED VEERING ALL OVER THE ROAD. AT ONE POINT THE VEHICLE WAS TURNING SIDEWAYS AND I THOUGHT IT WAS GOING TO ROLL OVER. I WAS APPROACHING A SHARP CURVE AND THE VEHICLE WAS HEADED TOWARDS A POWER POLE AND 3 CONCRETE IRRIGATION BOXES. I KEPT TAPPING THE BRAKES UNTIL THE VEHICLE STOPPED, RUNNING OFF THE ROAD NEAR THE POWER POLE, BUT FORTUNATELY DID NOT MAKE IMPACT WITH THE POWER POLE OR THE CONCRETE IRRIGATION BOXES. WHEN I GOT OUT TO SEE WHAT HAPPENED, THE REAR DRIVER'S SIDE TRAILING ARM WAS HANGING DOWN AND WAS NO LONGER ATTACHED TO THE VEHICLE. WEATHER CONDITIONS WERE SUNNY, ABOUT 80 DEGREES AND THE PAVEMENT WAS DRY. NO POLICE REPORT WAS FILED SINCE I DID NOT HIT ANYTHING. I HAD JUST MET ANOTHER ONCOMING VEHICLE APPROXIMATELY 10 SECONDS PRIOR TO THIS; HAD THE TIMING BEEN DIFFERENTLY I WOULD HAVE HIT THEM HEAD-ON WITH NO WAY TO STEER THE VEHICLE TO AVOID THE COLLISION. VEHICLE WAS THEN DRIVEN APPROX. 1 MILE TO MY HOUSE AT 5-10 MPH.

BRAKES, PADS AND ROTORS WERE FUNCTIONING PROPERLY AT 57K OIL CHANGE/TIRE ROTATION, MULTIPOINT INSPECTION AT JEEP DEALERSHIP. AT 63K RIGHT FRONT BRAKE PAD, SHOE & ROTOR COMPLETELY WORN, ROTOR DAMAGED, ALL BEYOND USE, AND REQUIRE IMMEDIATE REPLACEMENT. LEFT FRONT BRAKE PAD, AND SHOE ARE NOT WORN, BUT BECAUSE OF THE PRESSURE FROM THE OTHER WHEEL, NEED REPLACED. SCREECHING SOUND WHEN LETTING OFF THE BRAKE CONTINUES AFTER BOTH SETS OF FRONT BRAKE PADS, SHOES, & ROTORS ARE REPLACED. FAN ASSEMBLY IS LOSE AND HITTING OTHER COMPONENTS, UNFIXABLE. FAN HAS TO BE REPLACED. . VEHICLE TOP AND INTERIOR BEGAN CREAKING AT 50-60K MILES AS IF UNEVENLY SUPPORTED BY SHOCKS/CV JOINTS/SOMETHING WITHIN THE BRAKE/AXLE/STRUT/SHINE/CV/BALL JOINTS. POPPING NOISE COMES FROM EXTERIOR FRONT WHEN STARTING OUT. LETTING OF THE BRAKES FROM AFTER A STOP OR AFTER BEING PARKED MAKES A GRINDING NOISE AS IF CREAKING UNDER PRESSURE. ALSO ENGINE LIGHT INTERMITTENTLY ON, THERMOSTAT ERROR BUT NOT CONSISTENT OR ABLE TO BE RECTIFIED BY DEALERSHIP. CABIN TEMPERATURE, ENGINE TEMPERATURE, AND THERMOSTAT FUNCTIONING NORMALLY. ISSUE REMAINS U RESOLVED. HARSH BRAKING IS A SECURITY CONCERN.

THE ROTORS WEAR OUT BUT THE BRAKE PADS ARE STILL GOOD IT HAS ALREADY WORE OUT 2 SETS THE BRAKES GRAB AND STICK IT JERKS YOU HARD RIGHT OR LEFT.WE CANT GET THE COMPANY TO DO ANYTHING THEY ACT LIKE ITS OUR FAULT. ALSO IT SWAYS REALLY BAD IN THE REAR END FEELS LIKE YOUR RIDING A OLD MULE HOBBITY-HOE.ALSO THE TRANSMISSION HAS A DELAY IN SHIFT &SHIFTS REALLY HARD.THE VEHICLE ONLY HAS 44,000 MILES. WE ARE GOING TO GET HURT IN THIS VEHICLE AND CAN'T GET ANY HELP.

ENGINE LIGHT HAS BEEN ON LIGHTING ON AND OFF. I WENT TO MECHANIC AND IT'S THE COOLANT THERMOSTAT. WHICH MIGHT BE AFFECTING MY INTAKE AIR TEMPERATURE. IN COLD WEATHER ENGINE LIGHT GOES OFF AND IN HOT WEATHER IT TURNS ON. THIS CAUSES MY JEEP TO STRUGGLE WHEN I WANT TO SPEND UP ON HIGHWAY. THE OTHER ANNOYING PROBLEM IS THAT WHEN I'M IN IDLE AT A STOP LIGHT THE JEEP SHAKES SO MUCH THAT I FEEL IT ALL OVER CAR. IT ALSO HAS A VERY LOUD NOISE TO IT. MY OTHER PROBLEM IS WHEN SOMEONE IS SITTING ON THE PASSENGER SIDE MY VOLUME TO MY RADIO GOES DOWN. NEVER FAILS. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL SOMETHING COMPLETELY DIFFERENT. I HAD MY JEEP DIAGNOSED 3 TIMES AND IT COMES OUT THAT IT'S THE THERMOSTAT. DEALERSHIP WAS TELLING IT WAS THE FUEL INJECTOR WHICH HAS NOTHING TO DO WITH COOLANT ISSUES. I ALSO HEAR MY TRANSMISSION CLICK HARD WHEN CHANGING GEARS FROM DRIVE TO REVERSE. IT IS AN AUTOMATIC TRANSMISSION.

TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. WHILE DRIVING IN REVERSE IN THE DRIVEWAY, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,800.