2024 Jeep Wrangler Complaint Log

Complete vehicle shutdown while driving on public road. No warning signs or symptoms. It occurred twice during switching drive modes. "Service Charging System" error displayed. Multiple restart attempts required. Event #1: Shutdown at Stop Sign 1.Vehicle decelerating normally under ICE power 2.As vehicle slowed, hybrid system attempted automatic transition to electric-only mode 3.Complete electrical system shutdown during this transition, engine control lamp on 4.Multiple restart attempts required (2 attempts) 5.System eventually recovered and restarted, upon restart, normal 14V voltage restored Event #2: Shutdown During ICE to Coasting Transition 1.Vehicle operating normally under ICE power, then lifted throttle to coast (less load) 2.Hybrid control attempted ICE shutdown and electric mode engagement 3.Complete electrical system shutdown during transition, engine control lamp illuminated 4.Total loss of power CRITICAL MOMENT: Managed unpowered vehicle in active traffic, successfully coasted to roadside 5.Battery voltage: 12.1V in instrument cluster, including “Service Charging System” Error 6.Multiple restart attempts required, system eventually recovered, operation resumed Consistent Symptoms: •Complete electrical system shutdown (all modules lost power simultaneously) •Both failures during ICE-to-electric mode transitions when load reduced •"Service Charging System" error message, emergency mode activation •12.1V battery voltage during shutdown, 5 restart attempts required before success •No starting issues when parked before or after events •Vehicle driven daily prior to events (12V battery was maintained)

While driving on the highway, the car just stops. It says to put it in park and turn on the car engine light comes up. A wrench comes on had to be towed to the dealership. Chrysler is very aware of the issue gave us no warning not to drive the cars I couldn’t have been killed. I was driving on the highway on my car just shut down.

While driving the car just shit off.. put it in park put my hazzards on and started the car back up. Put it to the test again while backing out of the driveway and it shut off while I’m reverse. The stereo has been glitching for about a couple of month where it constantly has to reboot while driving. It has now caused the issues for the whole car to just die while in motion.. this is I huge safety issue especially with younger kids. If I was on the highway when this would have happened who knows how much more fatal this could have been. I do a ton of highway driving and that’s all we have used the car for and for drive around our small town. I fear that even taking it to the dealership to get it fixed I am not sure i am comfortable in its after features it has..

Vehicle purchased on 4/29/24. First trip to dealer on 5/13/24 at 267 miles. Hybrid Mode Not Available. Oil Refresh issues. 6/9/25 Vehicle Towed to Dealer. Check Engine Light On. Hybrid Mode not available. Replacement of Coolant Electric Heater at 2,834 miles. 6/10/25 back to dealer due to vehicle overheating while driving. Vehicle towed. October 10, 2025, vehicle towed to dealer at approximately 3,950 miles as vehicle stopped on roadway without warning. This happened repeatedly in effort to get vehicle home. Investigation confirms that this is likely due to a software update. Investigation confirms that this is specific to the 2024-2025 Jeep Wrangler 4xe. This is extremely dangerous and we are fortunate there was no collision from another vehicle. Vehicle is set to be inspected Tuesday morning, 10/14/25.

As I was driving on the local road, the speed dropped to 0 mph and could not accelerate. The jeep shuts down in the middle of road. Put it back in the Park mode, restart, all lights including engine lights were ON. Drove another 100 ft and stop again and repeat the whole process. I was luckily within 2 miles of my home and was able to drag this back to home in 20 minutes with 5-7 stops. The other cars were honking and flashing as I keep stopping every 200 ft with no warning. Not sure if this is software issue as a lot of people are posting on facebook and other Jeep forums of having same problem between Friday 10/10/2025 and now. I towed the car back to the dealership on 10/13/25 and have no vehicle to drive for now.

other the air update on 10/10/2025 resulted in forced stalling of vehicle while in motion

A recent computer upgrade was requested via the jeep computer system and initiated. The next day, while driving, the jeep kept losing power and the engine shut off multiple times. The check engine light went on after the loss of power but not before. There were no symptoms prior to the malfunction nor prior to the update that was initiated the night before. This was especially dangerous while highway driving. The jeep was brought to the dealership service department. The dealership service department stated they can not touch the jeep for this item until a fix is initiated by Stellantis.

When driving at full speed vehicle shuts off and says to put into park. You cannot accelerate. Warning lights come on saying Antilock system failure, Hybrid system issues along with many other lights. You can be going 70 and it just turns off. We were driving from Sandusky Ohio home to Indiana and this happened. Our safety was put at risk fue to being on highways and out of nowhere our vehicle would lose acceleration and you would have to pull over and restart the car.

10 minutes after a software update. My vehicle lost propulsion and would engage a gear unless the vehicle was shut off/on and would repeat the loss after less than a half mile. Vehicle was towed to dealer.

In early October 2025 (specifically around October 10), Jeep/Stellantis pushed an over-the-air (OTA) software update via Uconnect to 2024 Jeep Wrangler 4xe models. This update, intended for system improvements or recalls (e.g., related to hybrid battery management or telematics), instead caused widespread failures in the vehicle's computer systems, particularly the telematics control module (TCM) and powertrain control module (PCM). After the update I experienced the following. - Sudden loss of motive power while driving (e.g., the vehicle shutting off mid-drive, refusing to accelerate, or entering limp mode). - Check Engine Light (CEL) illumination. - Inability to shift gears or recognize transmission states, rendering the vehicle undrivable. - Vehicle stalling multiple times in short distances, leading to to the need for a tow. In my instance I was on a two lane road with no shoulder and no way to drive my vehicle. I was able to move to a parking lot and wait for a tow.

after the uconnect update on 10/10/25 Vehicle turned off and check engine light on

Jeep/Stellantis pushed an update to the Uconnect System/other electronic controls in our 24 Wrangler 4xe without warning or ability to adequately decline the update that ultimately downloaded into the vehicle. After the update vehicle stalls every 1 to 5 miles. After 30 seconds driver has no control of the vehicle. This presented a situation where we could have been involved in a major accident. Highly unsafe. Jeep apparently knows the issue and has done nothing to correct.

Jeep performed over the air update to the telematics box module. After update the vehicle, while in drive and running, driving on a public road way, set off a dash message to “place car in park to start”. Then suddenly can to a very violent stop in traffic. This could have cause an accident or loss of life. Vehicle is at jeep dealer waiting on fix. Thousands of 4xE hybrid jeeps are effected.

I performed an Over-the-Air update on the car. When we got in to drive it about 10 minutes later, after driving for about 30 seconds, the car completely died. All the gages went haywire, it said traction control system needed service, the check engine light came on, and to shift to Park to continue. Once shifted into Park, the gear selected would lock. This happened while in the middle of the road and could have easily caused an accident. When you turned the car off, and back on, it would do the same thing again after about 30 seconds. This happened 3 times until i called Stallantis service and waited for a tow truck. The car has been at the dealer since Friday night. They called me Saturday to tell me that there were no hybrid technicians on staff and I’d have to wait until Monday for more information.

Jeep pushed out an over-the-air update to UConnect on 10/10/25, which I installed. After installing the update, my car completely shut off in the middle of an intersection. I could have been killed. I restarted the cr, and it continued to do this every few minutes all the way home. I tried to call Jeep and they said they could not help me because the update came from Stellantis. It was well documented and numerous other folks seem to be impacted [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 10/10/2025 My Jeep Wrangler prompted me to update the Uconnect box. After the update completed, my vehicle lost power at highway speed and started to shift to park. I had to make dangerous maneuvers, pull into the median, and attempt to restart the vehicle.

My car did an automatic UConnect update. I went to dinner, got back in my car an hour later and about 2minutes later while driving, my engine shut off and and the Press Break and Push Start came on. I had no power at all while making a turn through an intersection. I pulled over as much as I could, powered off the vehicle completely. Waited a minute and it started back up, but now the engine light was on. Was able to make it home (7miles) but was vey concerned about it shutting off again, at night while driving home. Dealer can’t get my vehicle in for a week!

Following a software update on 10/10/25, our vehicle can no longer be driven safely. Repeatedly loses power, power steering, etc. This issue is impacting thousands of Jeep owners nationwide. Please investigate and help resolve before people lose lives.

While driving the vehicle “shuts down “ and you can only coast and try to find somewhere to pull over. I had to avoid highways so that I had a place to pull over. Extremely dangerous

While driving, Jeep stalled out/became unresponsive, D started flashing on gear shift panel and dashboard, check engine light came on and dashboard message said: "shift to P to start" "Press brake & Push button to start" While jeep was already ON and was driving. Very dangerous!! This happened 4x in 1 mile radius. Had to put in P, shut off and restart but kept happening. Luckily was able to maneuver/glide jeep to parking lot but this sudden loss of power is extremely dangerous. I could’ve been rear-ended or worse each time it happened. Per Jeep forums this occurred after a Uconnect update. Several Jeep Owners are having the same issue with no word from Jeep. This update was done on a Friday evening (10/10/25) of holiday weekend. No one is available in service department until Tuesday (10/14/25). According to JeepCares Forum… it was a telematics box module update.

Vehicle suddenly shuts off while driving. Many other Wrangler owners (especially of 2024 models) are reporting same issue and saying it is due to recent Uconnect update. My issue also started after this update this past week. Has happened twice since the update on 10/10/2025. Very serious safety issue that can cause crashes from behind.

Car lost power as I was driving with an errors and just stopped working. As I was trying to get home this happened twice. I had to pull over and follow the prompts on screen. Seems like there was a bad update that has cause all 2024 Wrangler 4xe’s to do this. This is a huge problem really dangerous and inconvenient. This jeep is my only vehicle. I need a vehicle to drive. I called the dealership and they have no idea how to help me or fix this issue.

After updating software shortly after finished as I was driving home on the turnpike going 70mph my vehicle lost power and I couldn’t accelerate and had to rush to get my vehicle of the road as cars and trucks were flying up to my stalling vehicle at night in a dark area! I felt my life was in danger not knowing what was about to happen next.

After performing hey system update on October 10, 2025. I was driving on a major highway and my car shut down. The press start option was displayed on the dashboard and check engine light turned on. I was unable to accelerate leaving me at risk for accident. After bringing in my car to the dealership I have since learned that this was due to an update that was pushed without proper quality control. This put myself and my children in danger of immediate severe harm.

On 10/10/25, an Uconnect update appeared on info center console. I pressed the update now button and went into a store. After re-entering my vehicle, I drove one block and a message appeared on the dash that stated ‘Service Charging System’. At the same time as this message appeared while driving, the car abruptly shut down in traffic, nearly causing a collision with a vehicle behind me. After trying to restart for about 25 minutes, the car restarted and I was able to drive to my destination. On the morning of 10/11/25, I started to drive the vehicle to the mechanic. After about a minute of driving, the check engine light came on. Then about 2 minutes later, the vehicle abruptly shut down while driving, again nearly causing another collision. A message displayed to shift in park and restart. I followed these directions as I also made a call to the dealership to advise of this issue. The vehicle restarted and I was able to drive for another minute and vehicle shut down again while on the phone with the dealership. On the way to the mechanic, this issue happened several times more. Steering was also lost during this issue. Many complaints online are of this issue. Mechanic pulled codes as well.

A software updated completed while I was driving and not 15 seconds later my jeep lost power and told me to shift into park. I carefully pulled over. Stopped the vehicle. Put it in park. And then restarted it. Drove about 30 seconds and it happened again. Check engine light is now on too.

Immediately after downloading the Uconnect 10/10/25 update, as requested by my Jeep, the car immediately lost all power, shutting completely off in 6pm traffic. This problem on 10/11/25 has been posted all over social media. Took the jeep to the dealership for service and they said they have no information from Stellantis about this occurring. No warnings prior to downloading update. We could have been killed.

Vehicle suddenly dropped in speed. Only able to go about 10 mph. CEL and received Electronic Stability Control error. Was able to get car home and CEL message eventually off. Drove it again but found that it would shut down about every 10 miles. Would have to stop the car, shut it off, then could drive it another 10 miles. And the CEL did come back on.

While driving my vehicel, seems that an update were installed that caused a sudden hard stop, the check engine signal turned on and the system asked to change from D to P. We had the fortune that it was in traffic, so the vehicle was almost stopped. After a restart, I was able to drive but 3 minutes later... It happened again. I was not being able to accelerate and the system asking to change to Parking while driving at 30 MPH. I was driving with my family and it was hard for us because my daughter feels unsecured. How is it possible that an update broke some vehicles?

After a recent over the air software update the vehicle will just shut off while while driving with no way to accelerate or maintain speed. The vehicle just coasts to a stop.This caused me to have to stop in traffic, shift to park and restart the vehicle. This has been happening consistently since the software update on 10/10/25. I am going to have the vehicle towed to the dealership as it's not safe to drive since it will only go a half mile between shutting down. Jeep acknowledged the issue on a forum dedicated to Jeep wrangler. This issue is impacting many jeeps that received the update.

Check engine light activated then intermittent loss of power while in motion or while stopped. Forced to restart engine. Happened after over the air update of Telemetrics box module update.

After doing the unconnect update on Oct 10, while the vehicle was driving it bricked (stopped moving, everything went off). Causing a near accident with our entire family in the car - young children involved! We pulled over and turned it off then back on again and we're in limp mode for a while when it bricked AGAIN this time in the middle of an intersection. This is a BRAND NEW Jeep and has barely been driven. Absolutely horrific!

Jeep released an update for uconnect box. After it was automatically installed my Jeep wrangler lost engine power and steering while in the middle of a round about. Barely had enough momentum to make out of the closest round about exit and no power to pull off the road. Dashboard flashed shift into park. Shifted into park and restarted the engine. Turned off the main road and it died again. This did it 3 more times trying to drive home. This is extremely dangerous since you lose steering and engine power. This could kill someone on a turn, highway, or intersection.

After i updated software last night, the car stopped in the middle of the road. The shift was flashing and check engine light came on saying “put in park” it happened 4 time as of now. I have to turn off the car and turn it back on the put in drive.

Performed software update yesterday evening while driving. Stopped to get gas and software update completed. Stopped to get food and when I got back into my car, check engine light came on and car abruptly emergency braked and powered off while in drive. Had to change drive mode to e save to make it home. Attempted to drive again and car lost power and came to a halt every other minute. Had to turn car off, turn back on wherever it halted. In the middle of traffic. Almost caused an accident several times. I have video.

On 10/10/2025 there was an OTA update to the telematics/Uconnect system in my car. After it finished the car shut off while I was driving it multiple times. I lost all power and had to coast to the side of the road. This is extremely unsafe. Everyone that did the update is having this issue.

Uconnect software update caused the car to stall and for CEL to turn on. While in D, got a message to shift to P to go back into drive. This is widespread across 2024 4xe vehicles and is a major, major hazard to drivers and drivers of other vehicles. If one of these goes dark on a highway, it could lead to serious injury or even death. Horrible.

After an update Jeep sent out on October 10, 2025, my Wrangler suddenly stalled while driving. I lost power steering, brakes, and total control of the vehicle. It forced me to shift to park. I had to drive home in limp mode, barely making it. My car is unable to be driven. It is a hazard. Thousands of others are having the issue as well — while on the freeway. This is deadly. Jeep has not put out any information. We are left without vehicles.

Car stopped “bricked” in the middle of freeway. Had gas half full

My car shut down while I was driving it. There was an update that my car did which caused it to stall. And then the engine light went off. Took it to the dealer and they did some things. Oil change tire rotation and I thought the recall but maybe not. Picked it up. Drove it out and in our way home it shut down on us in the middle of the road.

I updated the uconnect software. After the Jeep ran maybe a block and wanted me to put into park then the jeep engine shuts off you put in park and restart. Engine light is on. Jeep lasts for a block and then all lights flash and goes dead again. Not drivable. Very dangerous I was on a busy road where I couldn’t pull over. Jeep should be ashamed and held accountable

My vehicle is no longer working properly after the most recent update that happened on 10/10 my vehicle experienced weird sticking/stuttering while accelerating and then fully turned off on the road while driving. It was incredibly dangerous and I’m just glad there wasn’t anyone directly behind me at the time otherwise I would have for sure been rear ended. Now it shuts off every few minutes and the check engine light is on

After completing an update on the vehicle, I tried driving home and the vehicle started jerking and stopped accelerating in the middle of the road, luckily no cars close behind me but it could have ended badly.

After automatic update, the vehicle lost propulsion and stopped at the middle of the road. All lights came on. Lost power steering as well. Restarting the car clears the lights except check engine light. It happened 2 more times on my way home.

After a software update the Jeep has issues with power, it powers off completely and I have to pull over and put it in park, then restart it only to be able to drive .5 mile before it shuts down again.

Driving on highway at 70 mph and I lose all power. Message says to shift to park. Jeep will not accelerate when gas pedal is pressed. Had to come to a complete stop, shift to park and luckily it drove for a few more miles to get me off the highway before getting killed. Multiple dash lights came on including check engine.

The engine shut off itself while driving on the freeway with highway speed, with warning message shift to P to start, after recent OTA update from jeep on Friday night. Forcing me to stall on the freeway and almost cause crash. Look like this is wild spread issue affecting all 2024 jeep 4xe after update and I dropped my car to dealership twice today but they not able to fix it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Following an update pushed by Jeep through UConnect, when accelerating through an intersection the propulsion completely stopped and the vehicle lost all drive. The dash flashed to put the vehicle in park and the check engine light came on. I had to let the vehicle roll slowly out of the intersection. I put the vehicle in park, restarted the vehile and the gas engine came on. I was then able to proceed to drive to a safe spot in limp mode. There was no warning except that all drive stopped. Jeep has been contacted and the have given ZERO assistance with a diagnosis. The vehicle has been towed to a dealership . Jeep has been very difficult to work with and is providing no information.

Over the air Software update for uconnect caused the vehicle to lose power and power steering at 60mph on the freeway only ten minutes after installing the update. Vehicle now loses power when attempting to drive with hybrid mode on. Vehicle is inoperable and unsafe to drive until Stellantis reverts this OTA update. All 2024 MY or newer Jeep Wrangler 4XE that received the update are impacted.

Moments after installing a software update as instructed in my dashboard, my vehicle came to an immediate halt while driving on a busy freeway. The dashboard displayed instructions to shift the vehicle in park and restart the vehicle. I managed to move the vehicle onto the shoulder and completed these steps to regain control of the vehicle. I completed the rest of my commute on local roads, and this incident occurred two more times before I arrived home. This is not an isolated incident. Many users have reported similar incidents and accidents associated with the recent software update. I contacted Jeep to document this concern. However, they took no responsibility and offered no guidance to rectify the issue. This vehicle is only one year old and is now unsafe to drive.