2017 Kia Rio Complaint Log

I was driving my 2017 Kia Rio at approximately 70 mph when the vehicle began shaking violently. I heard a loud mechanical sound from the engine compartment that sounded like something broke loose and was being thrown around. I immediately began pulling over as smoke started entering the cabin. As soon as I stopped, the car erupted into a fast-moving, intense fire originating in the engine compartment. The fire spread so quickly that the front of the vehicle and the passenger cabin were completely destroyed before the fire department arrived. The Austin Fire Department responded (Incident Type: Engine 2f) and the Travis County Sheriff's Office also opened a case (Case #[Insert Your Sheriff Case Number]). Multiple bystanders also called 911 due to the severity of the fire. The vehicle had under 80,000 miles and was maintained with regular oil changes every 6 months. I believe this fire was caused by a known manufacturing defect related to the engine connecting rod bearings or the HECU electrical short, both of which are subjects of major Kia safety recalls/settlements. The vehicle is currently a total loss

Unknown

My son and I were driving home from work on IH-35 and I noticed smoke coming from under my hood. Then within seconds, flames appeared moving quickly towards the windshield. I attempted to move to the shoulder and after doing so, I was unable to stop since the brakes were no longer working. I had to use the parking brake when it slowed down and then once stopped, my son and I jumped out of the vehicle and within 3-5 seconds, the entire car was overcome with fire which then exploded.

The contact owns a 2017 Kia Rio. The contact stated that while attempting to open the trunk with the key fob, the trunk failed to unlock or open. In addition, the contact engaged the emergency gear, and the trunk would not open. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.

No parts available to fix hydraulic electronic control unit HECU. Been told this since December 2023. Received another letter dated 4/10/3024. The remedy is now available. Being told again there are no parts. Went by another car insurance company. Being told I cannot get a quote because of repair problems with recalls.

The contact owns a 2017 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2017 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle started shaking, engine light flashed and now vehicle is not drivable due to unresolved recall.

The contact owns a 2017 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated it has now been over 4 months since Kia was notified of the defective HECU fuse, the 3rd time that this has been an issue. Further stating that it is frustrating that they still do not have the remedy.

The contact owns a 2017 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that they do not feel safe owning this vehicle due to the many thefts involved with this particular manufacturer. There is no confidence that the vehicle has a good anti-theft security system.

The contact owns a 2017 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a Kia Rio. The contact stated that while driving approximately 40 MPH, the vehicle lost power. Various unknown warning lights illuminated. The vehicle was veered to the side of the road and the vehicle was shut off. The contact stated that smoke was observed emanating from the engine compartment. The fire department extinguished the fire. The origin of the fire was unknown. The contact no longer has possession of the vehicle. The manufacturer was notified of the failure and a case was filed. The failure mileage was 112,000.

The contact owned a 2017 Kia Rio. The contact stated that while driving at 60 MPH, the front hood started emitting smoke. In addition, the brake pedal failed to function as intended. All vehicle doors automatically locked up and the contact veered to the side of the roadway. The contact noticed fire coming in the vehicle and she had to shatter the window to exit the vehicle. The engine warning light was illuminated. The vehicle was towed to a police station where it was deemed totaled. The origin of the fire was unknown. The location of the fire was under the hood. A fire department report was filled. A police department report was not filed. The ambulance had extinguished the fire. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000.

Bought the vehicle beginning of March. Thought it was the battery because it wouldn't hold a charge. Coded battery. Replaced. Twice. Electrical power steering started to code. That wasn't the issue.car started to stall while on the highway or in traffic and cut out. Scary when there's semis behind you and you were just going 65 mph in a 70 and I had just got on the highway from the on ramp and was trying to get to speed when it cut out. the crank shaft position sensor coded then so had it replaced and its still rough on acceleration and shifting and it's an automatic transmission.

Excessive oil burning causing catalytic converter to go bad. Oil change every 3,000 miles with synthetic oil. Car was making knocking noise and having a hard time accelerating and going up hill.

I took my KIA Rio to mechanic for knocking noise in engine. Mechanic said it's not the original engine and has been replaced. Nuts and bolts are rusted and some aren't even tightened or torqued correctly. I am the second owner of this car and could have been in an accident. This is very scary. There was no information about a different engine or anything else warning me about KIA or Hyundai cars. Please let others know that their safety is at stake buying these vehicles.

My car needs oil every 3 to 4 days. There is no blue smoke and there is no signs of oil leaks. The vehicle was in an accident before I purchased it.

steering wheel would not lock into place, moved up and down from dash, once dash was removed to see steering column was not connected, top brackets came loose inside dash, bottom of column was never bolted in place from assembly, dealship will not cover/ help and states new column is needed and quoted 1000.00 to repair

This vehicle has electrical issues none stop. One day it randomly stalled out while still in motion and lost all power. No power at all. It was “repaired” and I had it for 2 weeks and it again lost all power while in motion. It put my life completely at risk as I had to pull over into a parking lot after losing all power turning in the middle of a very busy main intersection. Kia dealership said it was the main wiring harness at first and replaced that but then the second time said that the new harness was out again and needed replaced a second time because of a fuse that was causing too much power therefor blowing the wiring harness again? Now I am having engine and electrical issues months later. I had what appeared to be a need for a tune up. Which was done. It has continued to throw wrong codes and lights come and go on the dash all the time. I’ve gotten several tests done and I always get a code stating misfiring even when there is no light on the dash. The check engine light will come on for 2 weeks then randomly go off for 2 weeks. No matter what it will throw a code as misfiring in the 1&3 cylinders. Spark plugs, coils, air filter. everything has been replaced yet the light still comes and goes and it continues to throw the code. Car has been seen by the dealership multiple times

Extremely hot weather lately. Trunk is no longer opening.

Unknown- trunk won’t open even after pulling the inside emergency cord

My Rio's trunk latch mechanism has failed for the second time. I know there may be recalls for other model years. But 2017 models may also be affected. The trunk latch mechanism will fail without warning. The remote release will not open the trunk, the key/lock will not open the trunk. Most worrisome is that the inside emergency release will not open the trunk. I checked by climbing into the trunk through the fold-down rear seat back.

Vehicle caught on fire.

TL* THE CONTACT OWNS A 2017 KIA RIO. THE CONTACT STATED THE TRUNK OF THE VEHICLE FAILED TO LOCK SECURELY. THE CONTACT STATED THAT THE TRUNK LOCK WAS DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

THE TRUNK IS NOT ABLE TO BE OPENED MANUALLY, EXCEPT THROUGH THE KEY FOB. WHEN TRYING TO CLOSE THE TRUNK, THE LATCHING MECHANISM WILL NOT ENGAGE AND THE TRUNK IS UNABLE TO LATCH SHUT. BOTH INCIDENTS HAPPENED WHILE THE VEHICLE WAS STATIONARY.

THE CAR WAS INVOLVED IN A MAJOR ACCIDENT. THE CAR HIT A FENCE KNOCKED IT DOWN & HIT A TREE IT IS COMPLETELY INOPERABLE. THE CAR WAS TOTALED. NONE OF THE AIRBAGS DEPLOYED.

WAS RUN OFF THE ROAD AT 55 MPH HITTING A STOP SIGN A TELEPHONE BOX A OAK TREE THEN A PINE TREE AND THE AIRBAGS DID NOT DEPLOY OR DID THE SEAT BELTS LOCK UP WIFE HAS A BROKEN BACK AND CHEST BONE

WAS ENVOLVED IN A WRECK TO WHERE I WENT OFF THE ROAD HIT A STOP SIGN,,A TELEPHONE BOX,,A OAK TREE THEN A PINE TREE AND NONE OF THE AIRBAGS DEPLOYED NOW MY WIFE HAS A BROKEN BACK AND CHEST BONE,,I GOT A BUSTED UP KNEE A SPRANG SHOLDER NECK AND BACK