2017 Kia Sorento Complaint Log

Severe oil spill from engine and is spilling out into the car tires and the side doors and comes through the muffler and my back window and it’s stalling my car and I have been left stranded on the side of the road and I had it diagnosed at the dealership I bought it and I need my car fixed due to faulty issues of the vehicle not my fault please and thank you

For several months, there has been a noticeable smell of gas fumes coming from my 2017 Kia Sorrento EX. Recently, smell has been getting much stronger and cause for concern. I have discovered a visible gas leak dripping from the gas tank area. This could likely or possibly be related to a recall engine replacement last year. The website mentions issues with the fuel pump, which is a The website mentions issues with the fuel pump, which is very concerning. I am attaching photos and video. Please advise.

While on vacation the oil light came on (just had it in for maintenance, told them it was using oil but no sign of leak, they told me it was fine to go on vacation, that there was no problem) we put oil in but then engine light came on. It was Saturday night and warranty co. had no emergency phone number. Got to Hotel, Monday was towed to Repair Shop was told after they inspected the car that we had to replace the engine. Warranty Co. replaced the engine a MONTH later with a used engine. My car was not on the recall and should of been. KIA did not answer any calls or emails. Also I am still paying for it. I had a lo of problems with the warranty co, luckily I kept up with the maintenance on it, because if I did not they would never replaced the engine, but now I have to worry about it happening again. Also my car is in Arkansas and we live in Wisconsin.

like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.

Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again

Engine Oil Burning 2-4 quarts of oil in less 1000 miles.

The engine locked up. The engine only had 80,000 miles. The car stopped in the middle of traffic. The dealership refused to take responsibility. KIA also declined warning coverage. I had to pay to replace the engine.

The inhibitor switch won’t let me take my car out of park

I was driving down the road and my car shut off. It would not restart at all. I just had my state inspection and a new oil change on November 11. There was no light on the dash at all. They had to tow it to kia where it has been since the 25th.

Engine problem. I've had to replace spark plugs and have to add oil almost every week. This was done about 3 months ago. Today check engine light came back on and it's the same problem stalling and shaking as if it's going to dye in me .. I bought my car brand new I've been the only owner..it's only got 80,000 miles .. I know that you guys have life time warranty on your engines .what do I need to do to have it repaired under warranty?

While driving a red wheel icon with exclamation mark appeared on the dash. This caused for my car steering wheel to become increasingly hard to maneuver and drive while on the highway driving about 60mph.

I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should since long before before the 100,000 warranty mark. It is documented at my Kia service center. My car is useless, not even drivable now. This is a known issue (the burning of oil) and Kia isn't upfront about this issue. While there was a class action lawsuit for other engine issues in this model, there is no accountability for the issues we face. My car is worthless and at only 102k miles. I've taken great care of this vehicle, but it is poorly made. [XXX] lists 339 complaints about the 2017 Sorento's engine, with engine failure being the most significant issue. I feel I was taken advantage of by trusting Kia that this was a solid investment. The cost of repair is $5,000-10,000 depending on if the 5k does the job - it was suggested that the repair doesn't always work without a full engine rebuild. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

[XXX] the engine on my 2017 Kia Sorento seized up due to severe oil leak. There was a recall earlier in the year for oil pressure gauge which I had replaced. This seems to be a common problem in Kias as there is the class action law suit for this very problem however my car does not qualify but after reading many forums this is still a common problem in Kias that are not covered in this class action. I am now left with an inoperable car and nothing to show for it. I have been in touch with Kia Corporate with no help, lawyer, Office of Attorney General and MyCarVoice.com. Hoping you all can add some advice or answers. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When my head lights are on automatic, they will cut on and off on their own while driving at night! Completely off! My break lights also come and go. I have had the bulbs replaced and still have the same issue

The engine failed at a little over 73,000 miles. The vehicle was towed to the dealership where the warranty company refused to cover the engine. The engine had burned through the oil and that was why the engine failed. There was carbon build up inside the engine, causing it to fail. The oil had just been changed 1000 miles before it failed. There were no warning lamps before the engine failed. Once the engine failed, the check engine light appeared. The oil in the vehicle had been changed routinely and can be verified by the Carfax report. This could've caused a wreck. The manufacturer and warranty company are not taking responsibility for the engine failure.

Heard light knocking coming from engine compartment while on a trip. The knocking become louder while driving home on County Roads. Knocking was very loud when I reached a populated area. While attempting to get to an auto store the vehicle drove very slowly and then a huge plume of black smoke discharged from the rear and front of the vehicle. The car stopped on an entrance ramp and would not start again. I had the vehicle tow on a flat bed tow truck to a vehicle repair shop in our hometown. This was on a Tuesday after normal business hours. The following morning I took the key to the shop and explained what happened. The shop called me later the same day and told me the engine was blown and not salvageable that there was a hole in the engine. I am in the process of looking for a new car due to the unreliability of installing a rebuilt engine. There have been several documented cases of KIA engine failures. I do not know if this has been reported, but I would like a record of this failure reported and documented. Thank you.

My vehicle has a 2.4l GDI engine that is excessively burning oil. I burn 2 qts every 1000 miles. I took it to the Kia dealership since I’m still under warranty and they refused to do an oil consumption test. They want 3k miles worth of readings and it will put me over the 100k warranty. I was instructed to keep putting oil in my car and eventually the engine will die. When I asked they told me it will lose power when I’m driving. I’ve done a lot of research and I don’t understand how a vehicle that may stall out on a highway, and potentially cause a car crash, is safe. I am shocked and appalled. The oil consumption has rapidly increased and it’s not safe to be driving with these engines.

Driving down the interstate to pick my children up from school and all of a sudden the car made a weird bubbly grinding sound and stopped accelerating. I had to pull off and park as the car would not go any further. My vehicle has had regular maintenance and oil changes since I purchased it. I had in fact just put a full quart of oil in it. The first mechanic stated that there was metal shards in the oil. In between oil changes, I have to add several quarts of oil because it seems to just disappear. There’s no oil leak yet the oil would be almost completely gone not even a full month after a complete oil change. My car has currently been sitting at the Kia dealership for a lot now waiting for repair. I paid for the extended warranty yet. Kia is dragging their feet and won’t even offer me a rental car while I wait for my car to be repaired, no one returned my calls. No one updates me on what’s going on. I am fed up.

While driving on the interstate i starting hearing a rattling/slapping like noise that I originally thought was outside my car. It was a soft sound but there wasn't any change in performance and no lights came on. I was in the middle of no where so I drive the additional 20 miles and pulled off into town. The sound seemed louder but still no lights appeared on the dash but as I accelerated from a stop light to pull off and see what may be going on, my car engine died, immediately lost power steering and brakes were difficult to push, the battery light came on then the check engine light and oil light came on at the same time. I was able to pull into a parking lot by coasting in and had my car towed. All illumination lights worked outside and in and the tow truck driver tested my battery and it was fully charged. My motor seized. This is a class action suit for other engines in this model car but not this one even though it's doing the same thing. This could have been dangerous had the motor seized at a higher speed.

Oil consumption is astronomical. I have burned through 15 quarts of oil in 3,000 miles with no other obvious issues with the vehicle.

While I was driving at night, my headlights would turn completely off. Sometimes it would happen when I turned my blinkers on, sometimes when switching from high to low beam, and sometimes totally randomly. Lights were set to AUTO at the time. It’s been extremely dangerous because most of the time I’ve been driving on dark county roads. Have not taken it to a shop yet was trying to self diagnose the problem first. Found information online that this has been a common occurance with Kia Sorentos. No warning lamps light up.

I was driving down an interstate when my check engine light came on and began to flash. The car then began to shake violently. I was able to pull it into a parking lot successfully. There was a smell & it felt hot. During my routine oil changes, the shop had notified me a couple of times that I had low oil. No low oil lights or any other warnings ever came on my dashboard to say I was having issues until that day. I had it towed to a local dealership on 09/29/2024z Local Kia dealership confirmed on 10/04/2024 that the whole engine needs replaced.

When the headlights are in auto mode, they turn off and on sporadically. There are times that the car is not even on and the light turn on and I have to manually turn the headlights off. This has been ongoing for months. I've reported the issue to before to the dealership but they could not find any malfunction. This morning, I was driving with my lights on (not auto mode), and when I would use the turn signal (left and right), the lights would turn completely off and come back on. This new problem has been occurring off and on for about a week.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

When in "auto" mode for headlights, the lights occasionally turn off while driving. I have to switch to "on" to get them to work again. Very dangerous obviously. Also, sometime the lights do not turn off, or turn on in the middle of the night when the vehicle is parked. Again, this is while in "auto" mode.

This 2017 Kia Sorento is using an excessive amount of motor oil and looking online regarding this issue, there have been many complaints about this. The vehicle has just over 61K miles. The engine light came on (9/10/2024) and we pulled over. Unsure of what to look for, I checked the oil level and there was barely any oil on the dip-stick. The oil was changed this past May (2024) and should not be using this much to where its not registering. There doesn't seem to be any recalls for this but only complaints from other owners and not much help from KIA Corp. I'm not sure if there's any recourse here.

The contact owns a 2017 Kia Sorento. The contact stated that while driving 25-29 MPH uphill and approaching a stop sign, the vehicle began sputtering and struggling to accelerate. While at the stop sign, the vehicle started idling roughly with the check engine warning light illuminated. The vehicle was towed to the dealer and was diagnosed and determined that the cylinders were filling with oil due to a gasket failure. The contact was informed that the engine needed to be replaced. The failure caused the catalytic converter to be corrupted and needed to be replaced. The dealer informed the contact that there was a Class Action Lawsuit for the issue, and there was an Extended Warranty coverage for the failure; however, because a specific fault code was not retrieved, the vehicle would not qualify for the repair, unless the engine seized. The contact was advised not to add oil to the engine to prevent the engine from seizing and to get the repair covered. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 95,500.

The stalk appears to be failing, specifically when lights set to auto. The most alarming aspect of this issue is when head (and maybe tail) lights go out entirely while driving [at night]. This has happened several times, at various speeds, drive times, vehicle occupancy, etc. Additionally, the head and tail lamps will turn on randomly when the car is off and locked. This can happen both hours or days after parking and has been the cause of replacing two batteries within two years.

Over the past couple of months my headlight are shutting off while driving at night. They don’t come on when I start the car some nights. When they shut off it’s hard to get them to turn back on. I’m twisting the knob multiple times to get them back on while driving.

On August 26, 2024, my Kia Sorento failed to start. While driving it, the vehicle started to make a noise so we pulled off the road and shut it off. When we tried to restart it, it made only clicking noises but would not start. There were no warning lights indicating any issues; no oil light, no check engine light, nothing. It ran fine the day before, the last oil change was May 1st and the vehicle was running fine. When the vehicle arrived at my house we checked the oil, and there was barely any oil in the car - we put oil in it and tried to restart it, but it failed to start - only clicking noises. I recently put a brand new battery in it. If the indicator warning light would have been working as it should have been, I would have known the oil was low. I saw no leakage anywhere that would have indicated a problem - now I have no running vehicle. The Kia is our only means of transportation for me and my family. After much research, I have found other Kia Sorento owners with the same engine and indicator light issues. I am seeking resolution to this problem as soon as possible. I am the original owner of this vehicle and I've never had any issues until now. Please provide assistance as soon as possible.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at various speeds, the interior lights and headlights turned off and turned back on without driver's input. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 104,082.

The power steering system has randomly gone out. This occurs at random times when I’m driving. Once I was backing out of somewhere and the power steering light came in, while I was in the middle of the street blocking both sides. I had to turn my car off and restart it. I am put at risk because of my inability to turn at random times. This puts others at risk too when I can’t turn/ move my steering wheel properly. I’ve been desperately trying to get my car looked at but I keep getting the run around that they can’t check what the codes are on the car because the lights on the dash turn on and off. There were no warning signs. The car is managed well and kept up with. This started randomly when driving and turning into a parking lot, causing me to almost hit cars and large rocks. The car has been fine until now.

I was driving down the highway at night and out of nowhere my head lights turn off. Leaving me and my daughter driving blind going 60 mph. Prior to that on the same night, I picked her up from work I was turning out of the parking lot where she works and the same thing happened but very quickly corrected itself. The area was lit up so it wasn't as noticeable. This is a very dangerous problem.

My 2017 Sorento has been having issues with the headlights for the past 6 months. I keep them on auto mode and half of the time they don't turn on until I click them to "on" and switch them back to auto. There have also been a handful of times where my headlights turn off while driving. This is absolutely unacceptable and extremely unsafe. This needs to become a recall before someone is seriously injured, or dies.

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the contact heard a loud knocking sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 111,000.

Vehicle over heated on vacation trip. Had mechanic check out vehicle to get it moving again. They removed the thermostat in hopes of a stuck thermostat. Once we arrived at our vacation house I set up appointment with KIA dealership to have them make repairs. I informed them that the thermostat was removed. They came back with it having a blown head gasket and it needed engine replaced. It took them 3 weeks to replace engine by that time we had to rent a vehicle and go back home. I had to pay over 1000 out of pocket for the temp repair, rental, and to have the vehicle shipped back to my home. Finally got the vehicle back and the check engine light was on and it was running rough. It would not reach operating temp. I knew that they must have not put a thermostat on with the new engine. Took it to my local dealership with the issue. They charged me 295 to tell me that it was a issue with the thermostat. They wanted 360 to put a thermostat in it. I declined. I put the new thermostat in and that took care of the check engine light and coolant temp problem but it is still leaking coolant and runs rough. I spoke with KIA and they are unwilling to help. They said the replaced the engine but the thermostat is not covered. That is like saying we replaced the engine but the coolant that leaked out is not covered so we won't replace that.

Car turned off when making a full and complete stop. Would burn oil faster than usual. Car does not stay on.

I have noticed that there is some il leavking from the car. My independent mechanic was sevivign the vehicle and has informed me that the head gasket has a leak and that this is a common problem with Kia Sorento 3.3 from 2017. I have taken to a kia dealer and they onfromed that there was only a leak from the oil pan which is not possible as i have seen the leak coming from higher up the engine. I have informed Kia USA and they have deferred to the warranty that i purchased. The small print thati was not made aware of was such that buying the vehcile used the manufacturere was only liable for the first 65,000 miles. I purchase an extended warranty and power train and engine were not covered. As such I am lookign at some point to a failing engine or a bill for 3 to 4k. Kia know of this issue and have done nothing to put this right before the issue happens

While in auto mode my headlights turn on and off randomly. This is very dangerous at night and has happened several times. When the head lights go off I can not see and no one can see me. There is no warning when this happens. The first occurrence was on August 4, 2024. Kia dealers say it has to be happening when I bring it in but the problem is intermittent. Many other owners have stated they have this same problem in online forums. Canada has issued a recall for this problem (Kia Canada: RC184).

Driving 70mph, driving lights completely shut off. I was going straight with a car in the distance nobody behind. If my wife and kids were driving that would have been scary.

The headlight setting randomly changes from “Auto” to “Off” without any operator input. This happens roughly every fourth drive.

We were driving on the highway and the engine started to shudder and the check engine light came on. We pulled off and had the car towed to a Kia dealership. Their report indicated that cylinder #3 had a burnt valve caused by excessive heat and there was scoring on the cylinder wall. They deemed it a total engine failure and quoted us a new engine for $9800!!!

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, an audible message indicated that there was engine failure, and the infotainment screen displayed the option to send an engine failure report. The vehicle then shuddered and made an abnormal sound. The contact turned off and restarted the vehicle, but the abnormal sound persisted. The vehicle was shaking, and the contact detected an abnormal odor inside the vehicle. The contact parked and turned off the vehicle. Additionally, the headlights failed to illuminate while driving at night. The vehicle was towed to the dealer, where it was diagnosed with multiple cylinders misfire. The dealer determined that the spark plugs and headlights needed to be replaced, as well as an induction cleaning and oil change. The dealer replaced the spark plugs and headlights but discovered that the fuel pump was leaking fuel into the engine. The contact was informed that the fuel pump needed to be replaced. The contact declined to have the induction cleaning, the oil changed, or the fuel pump replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline) and Technical Service Bulletin: 073 (Ball Joint Replacement); however, the VIN was not included in the recall and the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000.

The lights go off on their own while driving. The lights go on on their own while parked and off.

Bought car from Bill bird kia in panama city Florida with 38k miles and at 41k miles we went for oil change the oil was extremely low and from that day we have kept record of every oil change 1k miles into every oil change the oil is gone and was told kia won't reach engine until the engine blows up so with 115k miles on it kia diagnosed our engine with cylinder #1 low compression due to lack of oil and it was not time for a oil change.. kia has refused to replace the engine. So I have had to spend 4950.00 on a remanufactured engine plus paying 2000.00 for labor

The contact owns a 2017 Kia Sorento. The contact stated while driving 55 MPH at night, the headlights briefly became inoperable. After several attempts at turning the switch off and on, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was 96,000.

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal gasoline odor permeating through the interior of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed a crack in the low-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 064. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.

Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.

Above the windshield on the driver's side, paint is progressively peeling away with regular operation of my pearl-white 2017 Kia Sorento. What began as a very small and barely noticeable chip in the paint has progressed to a large paint-less spot. On the hood and surrounding areas, paint chips are appearing as well. According to the auto body repair shop I received an estimate from, this is referred to as "delamination" and is a result of poor quality paint or craftsmanship in the manufacturing process. The auto body shop said this is a recurring issue in WHITE Kia Sorentos specifically. Many other owners of white Kia Sorentos have reported this same issue.

I have a 2017 Kia Sorento and I have been having problems with the turbo, in the 7 years I have had it they have replaced the turbo twice and now this would be the third time. Every job done has been at the Kia agency I bought it which means this is definitely a manufactured problem. At the dealership the three times I have taken it they have told me the turbo fell off and it damaged other things, including the engine. My safety was at risk because my car broke down in the middle of driving it started to slow down and would not go up hills which could have caused an accident. The problem has been confirmed with the dealership service center all 3 times and they offered to replace it at no cost the first two times and now they are requesting I pay for it. The vehicle has not been inspected by the police or insurance, all 3 times I have taken it for service has been at the Kia dealership where I bought it from. There was no warnings no lights nothing, it just started doing a weird sound like it was being forced too much and it started slowing down.