2017 Kia Sorento Complaint Log

The component That failed. Was the engine the engine blew at 120ish thousand miles. The problem has been taken to a dealer as well as an independent service station. Both confirmed that the engine blew because one of the Pistons exploded. Both confirmed that there is no reason for this. Other than it seems the oil thing did not ever tell anyone that the oil was running. There was no warning. No systems that came up nothing. We were driving and it lost power. I have spoken to Kia. I have spoken to the dealership I bought it from. Both have confirmed that Kia is known to have these issues with their engine but they are not doing a recall because it would be too expensive. When I spoke to Kia they told me that because my Kia specifically wasn't in the engine recall, I was out of luck. I still have it and they are welcome to inspect it. I have been holding out Hope that there is a recall because I spent my livelihood on this to give my kids a car. I had it for 2 years. It was maintained like a baby but because it's over 120,000 MI they will not do anything. I do have some paperwork I can send later if you'd like? It will take a bit to pull it out

While driving my vehicle going up a hill, I all of a sudden had a loss of power and heard a bunch of noise. I had to pull over as well as possible while people were speeding past because the noise turned out to be a piston rod blew apart causing catastrophic engine failure

Oil consumption

UNKNOWN 2017 KIA Sorento v6 XL July 29, 2023 @3am - Parking lights were found to be on. Upon checking, the vehicle was locked. The FOB was used to unlock the doors and I turned the light control switch from Auto to OFF. This turned off all lights and I locked all doors using the FOB. What triggered this event? Concern for battery draining will be an eventual result if this is not investigated?

The paint on the hood of this vehicle rapidly flew off the hood while traveling on I95 creating a significant safety hazard in a moving vehicle.

On many occasions while driving at night (happens almost every night when we are driving), the headlights turn off on their own. This is when the headlights are set to "auto". This is a very dangerous situation - especially when driving on poorly lit roads. When it happens, I can get the lights to come back on by switching from "auto" to "off" and back to "auto". Drivers should not need to do this. Apparently a lot of people with my (or similar) year Kia Sorentos have experienced this issue based on online postings.

Engine caught on fire while driving down the hhighway in SC. Vehicle was towed to Fred Anderson KIA of Greer & has since been sold by them after sitting in their lot for almost 3 years. I was driving down the highway not knowing my car was on fire. I only pulled off at the exit because my son, who was in the car behind me, had called to tell me he needed to use the facilities at the next exit. I pulled up to a gas pump to top off my gas tank while we were there. It was not until then that I had smoke coming out from under the hood of my car. I opened the hood and the engine compartment was completely engulfed in flames. The fire department did come onsite to extinguish the fire but a bystander had already used an extinguisher and put it out. Insurance refused to pay due to the many issues with KIA vehicles and had reduced my insurance to only liability. There were no prior warnings of any issues with the car. We had been driving all night from Ohio to SC for a family wedding and we were still 3 hours away from our destination.

We bought this vehicle new and have been the only owners. I was about halfway through an ~8 hour drive, on a highway in rural West Virginia, when the Check Engine light came on and the vehicle started making a light clicking noise from near the engine. Moments later, I heard a loud pop and the vehicle lost power (gas power, not electrical) and started gliding. Some smoke and/or steam came from the front of the vehicle. I glided over to the shoulder and several other drivers pulled over. One told me that the car was on fire and I should get out and move away. I and the others were able to see the fire under the vehicle. It appeared to be oil that ignited after engine blew. The fire went out, the other people left, and I took care of getting the vehicle towed to Freedom Kia in Morganton, WV, where it has been ever since.

My engine has been consuming oil at an usual rate. I have been experiencing this issue since I bought the car in August 2021, but it is slowly getting worse, especially during the summer. I have to constantly check my oil level to ensure it isn’t running low. I got my oil changed last month, around June 15th or so, with a 3000 mile interval. After ~1400 miles, when I checked my oil, there were little oil on the dipstick (below the low line) along with small metal bits on the end of the dipstick with the oil. As usual, I have checked the oil color to make sure it wasn’t mixing with something in the engine, and checked the drain plug to make sure it was tight. I genuinely cannot tell where this oil is going or how it is being burned. This is the only issue I have encountered with this car. I have no warning lights, but my miles are high at about 144,000.

The contact owned a 2017 Kia Sorento. The contact stated that while driving into an intersection at a speed of approximately 10 MPH a second vehicle crashed into the front end of the vehicle. During the crash, the front was severely damaged and the vehicle was destroyed but no air bags were deployed. The contact sustained a head injury and was examined at the local hospital. The driver of the second vehicle also sustained an undisclosed injury. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. the local dealer and manufacturer were not notified of the failure. The failure mileage was 165,000.

The contact's wife owns a 2017 Kia Sorento. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact stated that the vehicle stalled while attempting to coast to the side of the roadway. The contact was able to restart the vehicle after several attempts; however, the vehicle made abnormal knocking sounds. The vehicle was coasted to the side of the road. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the piston ring and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,702.

High oil consumption between oil changes. Usually add 3 quarts of oil between 5K mile oil changes.

The contact owns a 2017 Kia Sorento. The contact stated that while exiting the vehicle, there was an abnormal burning odor coming from underneath the driver's side of the vehicle. There was no warning light illuminated. The contact stated that the failure had reoccurred. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 68,700.

The car engine died while I was driving on the highway. When the car started decelerating there was no place to pull over. Fortunately, I was able to make it to the right lane and exit on a toll ramp before the vehicle completely stopped. Unable to restart the car. Had it towed to the closest dealership. MIDTOWN KIA, 4747 SOUTH YALE AVENUE, TULSA, OK 74135 (918) 622-3160 The Dealer determined that the engine was faulty due to a recall issue - Warranty Extension [XXX] Insurance Company referred us to KIA Corporation for Warranty Coverage On the day of engine dying there was a rattling noise prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine failure SUV hasn’t even reach 100,000 miles.

High oil consumption- needed to add additional oil before 3,000 miles post oil change. This has happened for the last three oil changes. This last time, exactly 3,000 miles post oil change, there was no oil at all. Oil sensor light went on to indicate low oil.

Car began to overheat. Took into mechanic. Diagnosed as a blown head gasket with head bolts that had stripped out.

The contact owns a 2017 Kia Sorento. The contact stated while driving 45-55 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the dealer, where the knock sensors were replaced; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that there was a hole in the piston and there was no compression in the valves. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.

I own a 2017 Kia Sorento SX 3.3L V6 FWD with 68,000 miles and full documented service history. The HECU (Hydraulic Electronic Control Unit) failed, disabling the ABS and electronic stability control system. This is a known defect covered under Kia's settlement for some Sorento vehicles with identical HECU components. Despite the same defect occurring on my 2017 model, it was excluded from the settlement without justification. I paid out of pocket for the HECU replacement which cost $2645. This is a serious safety defect affecting the braking system. I am requesting NHTSA investigate whether the some additional 2017 Sorento models should be included in the existing settlement or subject to a separate recall given the identical nature of the defect across model years.

First and foremost I am the 2 owner of this vehicle with only 38,000 miles, my 82 mother gave me the car with 22,000 miles on it b/c she barely drives anymore. The car is in excellent condition until I started noticing that the steering wheel was sticky and it is difficult to control the vehicle, the oil pressure and the traction control light would come on and off intermittently. In addition, while in park or driving the speedometer would display dashes and then display inaccurate speeds going up and down until reaching 95 miles on the display then, would go to dashes, and then everything would return to normal. I took the vehicle in the last months of 2022 to the dealership which they failed to acknowledge and display lights and any problems with the steering wheel. I took the vehicle home and the oil pressure light started displaying continuously along with all the other problems (I did not take it back to the dealership b/c they already had charged me a substantial amount of money for nothing). I took the vehicle to have the oil checked, oil levels were fine nothing could not figure out the leak location. Fast forward, the vehicle is sitting at an independent reputable mechanic who was able to find that the "Oil pressure sending unit" is responsible for the leak and the oil pressure light display. The Kia dealership neglects to honor any warranty, I am left paying thousands for this repair.

Consistent excessive oil consumption from about 90k until it died at 127k while on the highway going 65+mph. Oil Light flashed. Check engine light flashed. Made it onto the exit ramp and exited the vehicle very shook up. Vehicle would not start unless using two feet. One to flutter the gas while other on the break to be able to throw it into gear and chug the 2 miles home from the highway. Towed it to the Kia dealership in vestal Ny in June 2023. They had my vehicle for over 2 months before we had a plan. We called Kia with no response. No email followup no snail mail followup. Called again in October to be told my vehicle did not have any compression in 2 cylinders but it couldn’t pass or fail the test therefore they couldn’t determine the cause. Because they could not determine the cause my vehicle would not be covered at all. My Sorento had regular oil changes and maintenance done at the dealership as that’s where I purchased the Sorento new in 2017. After we rolled over 100k when the warranty was up we began shopping around for oil changes due to the dealership being outrageous. My vehicle has been sitting dead while I lay $555 a month on the existing loan. I will never buy a Kia again and will be telling everyone else the same. Thank you.

I was driving on a highway where maximum speed limit was 65miles. Suddenly my car stalled and restarted again and post that i had a warning for Check AEB, auto hold was disabled and Traction control was enabled. For a brief moment, i lost steering which may be a result of the stall but then i regained steering. This has happened 4 times in the last 6 months. I stopped the car by the road, turned off the engine and restarted the car. The dashboard still showed the same warnings. I again turned off the car, opened my drivers side door and closed it and then restarted the car. The warning signs went off and then there were no issues post that.

I took my Kia SORENTO 2017 into my local Kia Dealership. June of 2021 my oil light came on when you turned hard left. They did oil comp. had me come in very 1,000 miles. By the third time they kept it and did deep clean and found the issue and fixed it. Once again my car is burning oil back in march and the dealership did nothing for me but a oil change. Waited until the next oil change and my oil light came on again than they said yes your burning oil again. Come back in 1,000 and we see how much it’s burning did it twice and suggested another deep clean. But the Manger of the service department step in and said we did that 2yrs go for her. Let’s do a quick clean at her next oil change. Since July have been going in to have the dealership top me car off.

BOTH rear speed sensors have gone bad. One under warranty, one outside. This disables safety speed systems and speed control.

i HAVE A 2017 KIA SORENTO i PURCHASED THIS VEHICLE SEPTEMBER 2021. SINCE PURCHASING THIS TRUCK i have had problems with oil consumption.the engine constantly burn oil. I have taken to king KIA in Gaithersburg md . where I'm now being told it keep failing the oil consumption test. and that a combustion cleaning need to perform. AS I RESEARCHED THIS ISSUED I WAS SHOCK TO SEE THAT THIS IS AN ON GOING PROBLEM AND THE NUMBER OF COMPLAINTS WITH KIA. kia need to be held responsible for these problems NOT THE CONSUMERS. THIS SHOULD BE A RECALL.

The vehicle turns the headlights on while the engine is off, parked, and no occupants in the car and no keys in the ignition. I have experienced this multiple times. There are many other reports of this on the Internet as well. The multi switch was in the Auto position. I started the car, then turned it off, removed the keys, locked the doors and the lights went off. I checked on it later and the headlights had come back on (with the tail lights) while parked in my driveway. I then searched on the Web for others having this issue and there are many with this same year and model. This could run down the battery repeatedly, and also it is unknown if it is an electrical/fire hazard because something is clearly still activated after the car has been turned off.

The shift release has been replaced for 2017 kia sorento but now it is traffic light switch causing one of my car problems. In gas I spend 40 dollars a day for less than 110 miles of driving even with an full synthetic oil change just done is problem two. The speedometer is off by 3 to 5 I have had bmv and officers do their test on vehicle along with the head and tail lights being replaced every 6 to 8 weeks what am I to so with a vehicle that I am still paying on.

Excessive oil consumption, and I can’t believe this is not a recall because this is a known problem with Kia and Kia knows this!!! My oil light came on when I literally had no oil in my vehicle, took it to the Kia dealer and i basically got the run around because they want you to jump through hoops to figure out what’s wrong with it even though they really know what’s wrong !!! They have a bunch of Kia’s out back waiting for new engines when I was there, I have no warranty on my vehicle except for the extended warranty because I bought out right, it came as is no warranty, I’m on disability so I barely drive it now because of the oil consumption and don’t know what to do or go about this, it has 71,000 miles on it, I’ve read thousands of stories online about this same exact thing, how is there not a recall or something not being done about this???

Burning a lot of oil

We had two issues develop. The first issue developed about 30k miles after purchasing it new. The car would accelerate unevenly and after long drives the car would lurch during acceleration after starting from a stop. The lurching would continue for a few days before disappearing. No tech could reproduce it. They tried multiple times to reset the software and found no other issues. After a normal fuel injection cleaning at 100k miles, the lurching eased, but still remained. The issue was never resolved. The second issue came up at 108k. We heard a strange noise from the front right of the car when accelerating, but no indicators. The next day the engine light starts flashing and the car is vibrating, so we take it to the dealer the next morning. The engine oil is extremely low and the engine needs to be replaced because 3 valves are miss firing!!!! We had an oil change at 100.8k. We were well within the time for another oil change...a change, not a complete refill!!! There was never an oil indicator light. The engine was clearly burning oil too quickly and the indicator was not warning correctly.

The contact owns a 2017 Kia Sorento. The contact stated while exiting the highway at 15 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle and parked the vehicle in a parking lot. The next day, the contact's father towed the vehicle to her residence. The following day, the vehicle was towed to a dealer. After a week at the dealer, the contact was informed that the engine had seized and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 138,492.

This involves a 2017 Kia Sorento. 1.350 miles after a scheduled oil change I checked the oil and found it was 3 quarts of oil low. The color of the oil on dip stick was blackened. I have been topping off the oil every 400 miles with another quart of oil. I visited a local Kia dealership and talked to a maintenance person who told me to stop adding oil and it would eventually "freeze up" and they would replace the engine. They also told me that Kia had extended the warranty on this type of engine to 999,999 miles. This tells me that they expect to replace the engine eventually. Their advice above sounds stupid and extremely dangerous. If I hadn't checked the oil level after 1.350 miles it would have run out before the next scheduled oil change. This could have happened during rush hour traffic and would have possibly caused a very serious accident. If they plan on replacing it in the future I think they should do it now before any serious accidents happen. I hope you would agree. There has not been any warning lights to say it was low on oil. Again , the engine would have to freeze up before they would replace it. Thanks for your assistance.

Cruise control works erratically when turned on at times I can't set the speed, othertimes it won't cancel using the cancel button the only way to cancel it is to tap the brake pedsl or turn the cruise off, sometimes it will not turn on and at other times it works as it should.

The headlights randomly turn on and off while driving and with the switch set to “Auto”. This also occurs when the vehicle is shutdown with no key in the ignition and with no one in the vehicle. The vehicle is available for inspection upon request. Having the headlights turn off when driving at night presents a risk of the driver not being able to see the road and for other drivers to not see the vehicle. These risk may lead to an accident causing great harm to life and property, including death. The vehicle is currently with the dealer for diagnosis. There are no warning lamps, messages or other symptoms of the problem prior to the failure. This problem began in the spring of 2023 with less than 60,000 miles on the vehicle.

The contact owns a 2017 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding oil after driving two hundred miles. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who performed two engine flushes and an oil change. The contact called the local dealer and was informed about an engine replacement after the engine had seized; however, the vehicle was not diagnosed or repaired. The contact called another local dealer Edwards Kia (3134 S 9th St., Council Bluffs, IA 51501), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 7,000.

There is an issue with the oil plug. Constantly leaking oil. I have spoken to several other individuals who have the same problem. The oil leaks can cause a completely empty oil compartment resulting in a blown motor. Walmart super center brought it to my attention. Also, the Kia dealership was notified that the oil was leaking at the time of service but did not seem concerned. The oil light will briefly come on when going down a hill. No flashing lights or visual indicators unless you see the brief oil light. There is also rattling in the engine area that gets worse as the oil gets lower. Very annoying but the biggest concern is the leaking oil.

When the car had engine light was on at 60200 mileage, the dealer replace the engine in 2021. I have the same symptom in 2021 and engine light on. The dealer did diagnosis and said cvvt problem. The dealer refused to cover it with the extended warranty. I can't drive the car because of not enough power to speed-up on high way.

Hi. While closing my trunk it appeared that the latch and trunk closed. As I took off to drive I realized my trunk door was opening and at the same time the warning light came on. I was driving maybe 30 mph. While pulling over to stop, I went over a pot hole which caused the car to jump up a little. During that time my trunk flew open and the things in my trunk fell out onto the street. There were cars behind me which had to swerve to stop from hitting/ running over my things. My husband had to put the items on the floor in my second row and sit in the trunk and hold it closed until we got home. A catastrophe and I'm glad no accidents happened because of this but there could have been one. Apparently there's a problem with the trunks latching system that's very common and should be recalled. This just happened 2 days ago and I haven't had my appointment yet. They're not available until July 2023. I may need to get rope and tie the trunk closed until my appointment. Thank you.

On several occasions while driving down the highway at night going approximately 60-65 mph headlights, tail lights go completely out. With my whole family in the car but Thank God we have never been in an accident as a result of this. No recall information has been received even though I see plenty of complaints. The last 2 times I’ve gotten an oil change within 1500 miles my oil light comes on and when I check, there is low oil or no oil.

While driving at night on dark road 50 mph with lights on auto. Lights went out completely. Had to make hard stop and turn lights to on position.

Engine stopped working while I was driving due to a rod bearing issue with no warning. No engine lights, low oil lights, etc came on to warn me. Luckily I was able to get to the side of the road and wait for a tow truck. Kia dealer said it was unrepairable due to "rod bearing" failure, and I needed a new engine. Kia has recalled/updated software for their 4 cylinder GDI engines for a "rod bearing" engine failure issues but not the V6. Kia has also settled a class action lawsuit due to this failure - but only in the 4 cyl engines. The V6 is also having this problem. Dealer quoted nearly $10,000 for a new engine, I chose to sell the vehicle at a loss instead.

Excessive oil consumption. I get oild changes every 3 months at the dealership. I must add 6-10 quarts of oil inbetween these changes. I notified the dealer, but they are unwilling to replace my engine. I was told it needs to "blow up" before issue will be addressed. My 2017 Kia Sorento has 63,000 miles this issue started at 60,000 miles. It is outside my warranty as I am the second owner. This is not a safe approach from Kia, as i feel waiting for my car to "blow up" could cause injury to myself and others. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving on Interstate Highway at speed limit 70 mph, car starts slowing down rapidly. Looked at dash engine light flashing, put the hazard lights on and pulled to left temporary emergency pullout lane coasting at 20 mph. Had to wait for big gap in traffick to get to right hand side of Interstate, hoping engine didn't seize up in middle of highway. Was able to find area wide enough to be clear of oncoming traffick. Called for roadside service. Car was pulled up on wrecker, taken to Kia dealership. I was told they would inspect car asap.The service advisor called the next day late. Told me they would be replacing the engine in car with a remanufactured engine.

The contact owns a 2017 Kia Sorento. The contact stated that after a routine oil change was performed, a month later the oil warning light illuminated. Upon inspection, the dipstick displayed that a quart of oil was needed. The contact stated that after adding oil, the oil light turned off. The vehicle was then taken to an independent mechanic where it was inspected, and the mechanic informed the contact that the oil was low, and that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the VIN was not covered under recall. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and the contact was provided a case number. The failure mileage was approximately 65,895.

After using AutoBrake while driving I turned off the engine without turning off the Autobrake system. The Electronic Parking Braking System {EPB] engaged. When I turned the car on again I could not disengage the EPB. After trying everything recommended in the owners manual I called the Kia dealer and they had no suggestions. I called for a tow to the dealer. After they examined the car they informed me the system (cables & EPB system) needed to be replaced. I was lucky that the. failure accrued after I had parked and not while in motion. I have @41480 miles on the car & had only started using auto brake within the last year so I think there is a connection since the manual advises to turn auto brake off before turning off the car - not an intuitive action.

Headlights in auto mode will randomly go off while driving without any change in ambient light. Dangerous on unlit roads.

I have an engine oil consumption issue. I am running out of oil before 1,000 miles. I have had this issue checked out at my local mechanic and at the Kia dealership in Hurst, Texas. They are recommending that I bring the unit back for a process of three visits paying out of pocket for an issue that is clearly visible. I do not have any lights on my dashboard and the oil is being burned for some reason. I purchased this car used and have not even had it for a year, and here lies a major problem. I feel this issue is placing my safety at risk. The car is starting to stutter when pulling off and when I take it for service, it keeps saying low oil. It's unethical to have to get oil changes every 30 days.

The contact owns a 2017 Kia Sorento. The contact stated while stopped in an intersection at a traffic signal, the vehicle was making an abnormal rattling sound, coming from the engine compartment, and the vehicle then stalled. The contact stated that the battery and oil warning lights were illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The contact had the vehicle towed to a residence. The vehicle had not been diagnosed by a dealer or an independent mechanic. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.

Engine burns an astronomically ludicrous amount of oil. Yes available for inspection. There have been no personal or other safety risks as I’ve kept up on maintenance by monitoring the oil level on a weekly basis. In time, however the oil consumption may exceed typical volume consumed and the engine may seize up. The problem has been addressed, confirmed with the dealer, to which I was told this is common and the top half of the motor would need speciality disassembly and cleaning for the unreasonable amount of close to $4,000. No other inspections have happened. No, no oil light notice. On 5/1/23 I had to add 2.5 quarts of oil, no oil appeared on the dipstick. This car burns more oil than my 1995 Saturn sl2 used to burn at 180,000 miles. I’m terribly disappointed with the manufacturing of this engine. How can something be efficient and better if it consumes oil? I’m only contributing to the environmental concerns that are already out of hand.

Sudden Engine Failure: My car died in the middle of a highway on-ramp lane, so I had to call 911 to ask a police officer to come help. Our car came to a complete stop with no warning signs prior. My car was driving totally fine up until that point and then suddenly this happened on the highway. This put ourselves at risk (myself and my 2 children in the car), and it put everyone behind me at risk of rear-ending me, as traffic was moving. During the incident, the engine would not turn over at all. I waited about 10 minutes for a state trooper to pull up, while cars and big trucks whizzed past my stopped car on both sides. When the state trooper arrived, he called the highway department, and someone from the highway department came and pushed my car to the shoulder so that we could be safer. We had it towed to our Kia Service Center: Jones Kia, 2001 Belair Rd, Bel Air, MD 21014. They completed a diagnostic review. They contacted us and explained that: The cylinder head bolt failed. It became "threaded" (this was the term used by the Kia Service center who examined the car), causing the engine to overheat and seize. It happened so quickly that there were no warning signs. The service adviser at Jones Kia told us that we would need a whole new engine replacement.