2012 Kia Soul Tires & Wheels Problems

ON APRIL 23, 2015, WE DROVE FROM OUR HOME IN MIAMI TO NORTH GEORGIA. THE FIRST TIRE FAILED ON THE WAY TO NORTH GEORGIA, NEAR GAINESVILLE, FL. THE SECOND TIRE FAILED ON THE RETURN TRIP NEAR LENNOX, GA. AS YOU CAN PLAINLY SEE FROM THE ATTACHED IMAGES, BOTH TIRES APPEAR TO HAVE FAILED IN THE EXACT SAME WAY. I STILL HAVE THE SECOND TIRE IN MY POSSESSION IF YOU FEEL AN INSPECTION IS CALLED FOR. AT THE TIME OF THE FIRST 2 FAILURES, THE CAR HAD APPROXIMATELY 26,500 MILES ON SEPTEMBER 5, 2015, A THIRD TIRE FAILED IN THE EXACT SAME MANNER AS THE PREVIOUS TWO. AT THIS POINT I REPLACED THE REMAINING 2 TIRES EVEN THOUGH THE FOURTH ONE HAD NOT YET FAILED. I STILL HAVE THESE TIRES IN MY POSSESSION AS WELL. AT THE TIME OF THIS FAILURE THE CAR HAD APPROXIMATELY 28,000 MILES. THE VEHICLE WAS MANUFACTURED IN DECEMBER 2011 AND SOLD AS NEW TO US IN MARCH 2012. FORTUNATELY NEITHER MY WIFE NOR I WERE INJURED DURING EITHER OF THE FAILURES AND WE MAKE NO CLAIM FOR ANY INJURY. ALSO, THE COST OF TOWING OUR VEHICLE WAS COVERED BY OUR CAR INSURANCE, AND WE MAKE NO CLAIM FOR THAT EITHER. WHAT WE BELIEVE WOULD BE APPROPRIATE WOULD BE A REIMBURSEMENT FOR THE TWO REPLACEMENT TIRES WE WERE FORCED TO PURCHASE DURING OUR TRIP. THE FIRST REPLACEMENT TIRE PURCHASED IN GAINESVILLE, FL COST $78.92. THE SECOND TIRE, PURCHASED IN ADEL, GA COST $101.58 FOR A TOTAL OF $180.50. ADDITIONALLY, BECAUSE OF THESES FAILURES, THE RELIABILITY OF THE TWO REMAINING TIRES IS QUESTIONABLE. WE WOULD LIKE TO HAVE BOTH REMAINING TIRES REPLACED AT YOUR COMPANY'S EXPENSE.

PRIOR TO PREVIOUS SERVICE, I NOTICED LUG NUTS WERE BEGINNING TO RUST. SUMMIT PLACE KIA HAD ONE FOR THIS MODEL AND REPLACED THE WORST ONE AND WAS TO ORDER A NEW SET FOR ALL WHEELS AS A WARRANTY ITEM. THEY WERE SUPPOSED TO CALL ME WHEN THESE CAME IN. NEVER RECEIVED A PHONE CALL. I ASKED ABOUT THIS UPON NEXT SERVICING AND THEY FOUND THAT NOBODY HAD EVER ORDERED THE REMAINING LUG NUTS. I DIDN'T WORRY ABOUT THIS BETWEEN SERVICE APPTS. SINCE IT APPEARED TO ONLY BE SURFACE RUST AT THIS POINT...NO THREAT OF DANGER, YET. THE GOOD PEOPLE OF THE SERVICE DEPARTMENT ORDERED THE PARTS WHILE I WAS STANDING THERE SO WE KNEW THEY'D GOTTEN ORDERED AND ARE TO BE REPLACED WITHIN THE WEEK. I'VE HAD 10-12 CARS IN MY LIFE AND HAVE NEVER HAD A LUG NUT RUST ON A VEHICLE WHICH IS 2 MODEL YEARS OLD...ESPECIALLY ON A GARAGE-KEPT VEHICLE. HOPEFULLY THIS NEXT SET DOES NOT FOLLOW SUIT OR I'LL BE HEADED OVER TO THE PARTS STORE AND WILL REPLACE THEM MYSELF. *TR

THE VEHICLE DOES NOT COME WITH A SPARE TIRE OF ANY KIND. INSTEAD YOU ARE GIVEN A SMALL AIR COMPRESSOR AND A CAN OF TIRE SEALANT. THIS WILL NOT HELP IF YOU HAVE A COMPLETE TIRE BLOW OUT. IN THAT INSTANCE YOU WOULD NEED TO HAVE THE VEHICLE TOWED AND TAKEN TO A TIRE DEALER. IF YOU ARE IN A REMOTE AREA, WITH NO CELL PHONE COVERAGE YOU ARE STRANDED. (IN MY CASE, THE DEALER DID NOT TELL ME THAT THERE WAS NO SPARE. I DISCOVERED IT AFTER I'D HAD THE VEHICLE FOR 2 MONTHS.) *TR

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THE DRIVER OF THE VEHICLE WAS TRAVELING 35 MPH WHEN THE TIRE FAILED. THE TIRE PRESSURE WARNING LIGHT ALSO ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE DRIVER ATTEMPTED TO CHANGE THE TIRE THE VEHICLE WAS EQUIPPED WITH A REPAIR KIT INSTEAD OF A SPARE TIRE. THE REPAIR KIT WAS FIX-A-FLAT AND A DC AIR PUMP. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED AND STATED THEY WERE AWARE THAT SOME VEHICLES DO NOT HAVE SPARE TIRES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7200.

FLAT TIRE. KIA SERVICE CLAIMED A METAL SHARD. PROBLEM IS SAME THING OCCURRED AGAIN 06/06/2012. FLAT TIRE. KIA SERVICE CLAIMED A METAL SHARD. THIS IS OCCURRING IN REGULAR TRAFFIC, NOT CONSTRUCTION ETC. CONCLUSION: TIRES AREN'T SAFE. *TR