2013 Kia Soul Complaint Log

IN THE FRONT RANGE OF COLORADO WE FREQUENTLY GET SEVERAL INCHES OF WET, HEAVY SNOW IN THE FALL, WINTER AND SPRING. WE HAVE TO PARK THE CAR OUTSIDE A GARAGE AT HOME AND AT WORK. WE ALWAYS COMPLETELY CLEAR SNOW FROM ALL GLASS SURFACES AND CHECK THE OPERATION OF THE WIPERS BEFORE DRIVING THE CAR. WE BOUGHT AN EXPENSIVE TELESCOPING COMBINATION SCRAPER, BRUSH AND SQUEEGEE DESIGNED FOR CMVS TO CLEAR AS MUCH SNOW AS WE CAN REACH AND SEE FROM THE WHITE PAINTED ROOF OF THE CAR BEFORE DRIVING IT. AFTER THE INTERIOR OF THE CAR WARMS UP IT APPEARS TO LOOSEN THE BOND BETWEEN THE ROOF OF THE CAR AND ANY RESIDUAL OR NEWLY ACCUMULATED SNOW. NUMEROUS TIMES WHEN UNDER NORMAL BRAKING SNOW HAS SLID FORWARD OFF THE ROOF ON TO THE WINDSHIELD OBSCURING ALL FORWARD VISIBILITY AND INSTANTLY CREATING A SEVERE COLLISION SAFETY HAZARD. FURTHERMORE, WHEN THE WINDSHIELD WIPERS ARE ACTIVATED TO CLEAR THE SNOW THE WIPER MOTORS ARE TOO WEAK TO MOVE THE SNOW REQUIRING THE DRIVER TO BLINDLY BRAKE TO A STOP UNABLE TO SEE WELL ENOUGH EVEN TO STEER THE CAR OUT OF THE LANE OF TRAFFIC TO A SAFE PLACE TO STOP. THIS HAPPENED A FEW DAYS AGO AT A TRAFFIC LIGHT AT A BUSY INTERSECTION IN SLICK SNOWY ROAD CONDITIONS DURING EVENING RUSH HOUR. AFTER COMING TO A STOP WITHOUT HITTING THE CAR IN FRONT OF HER MY FIVE FOOT, TWO INCH TALL 68 YEAR OLD WIFE HAD TO GET OUT OF THE CAR IN DANGEROUS CONDITIONS AND MANUALLY REMOVE(FOR THE SECOND TIME) SNOW FROM THE WINDSHIELD WHILE BEING SUBJECTED TO HONKING HORNS AND ONE-FINGERED SALUTES FROM ILL-MANNERED MOTORISTS. UNTIL KIA CHOOSES OR IS REQUIRED TO CORRECT THIS SERIOUS SAFETY ISSUE AN OTHERWISE GREAT LITTLE CAR IS UNSAFE TO DRIVE IN SNOWY CONDITIONS. *TR

AIRBAG EXPLODED ON IMPACT WITH GAPING HOLES WITH HEAVY SMOKE COMING OUT WITH HOT HEAT CAUSING REDNESS TO MY CHEST AND REDNESS TO MY HANDS AND A BLOW TO MY WRIST THAT CAUSED FRACTURE TO MY LEFT WRIST. *TR

MY BRAKES MAKE THIS SCREECHING SOUND WHEN BACKING UP, AFTER HAVING ONLY 2 MONTHS. THEY WOULD ALSO NOT HOLD SOMETIMES. THE 3 MOST FRIGHTENING WAS 1. ALMOST RAN OVER A PERSON, 2. RAN OUT INTO INTERSECT WITH ENTIRE FAMILY IN CAR B 4 STOPPING 3. WITH MY BOYS IN CAR ON WAY TO SCHOOL GOING DOWN HILL BRAKES WON'T CATCH. I CALLED DEALERSHIP IT TOOK THEM ALMOST A WK TO GET ME IN SHOP TO SAY THEY CAN'T FIND ANYTHING WRONG.DIDN'T DRIVE IT THOUGH. THE PERSON THAT YOU AS TO CALL AND GET ME IN WAITED TIL MON TO CALL. I HAD CALL CORP. OFFICE AND WAS TOLD TO BRING IN SAT B 4 THAT. WASN'T OFFERED A RENTAL OR ANOTHER CAR TIL WHAT WAS WRONG WAS FIXED. THE BRAKE ISSUE HAS BEEN GOING ON OFF AND ON FOR MONTHS. I BOUGHT THIS SOUL NEW OFF SHOW ROOM FLOOR. AFTER MONTHS OF GOING BACK AND FORTH WITH THIS, CORP SENT TO ANOTHER LOCATION THAT TOLD ME BRAKES DO THIS CAUSE CAR OUTSIDE CONDENSATION CAUSING IT. THIS NOT FIRST NEW CAR NEVER HAPPENED B 4, AFTER OTHER DEALERSHIP KEEPS A WEEK THEY COULDN'T DUPLICATE PROBLEM, I HAVEN'T DRIVEN MY CAR MUCH GOT IN IT OTHER DAY CREEP TO STORE BACKED UP AGAIN BRAKES DIDN'T HOLD RAN INTO SHRUBBERY AND A WALL. CALLED BBB TO FILE COMPLAINT UNDER LEMON LAW. WANT DIFFERENT VEHICLE. JUST SAW TO THAT KIA DOING A RECALL OVER THERE BECAUSE OF BRAKES, THEY KNOW SOMETHING WRONG WHY NOT JUST TAKE THE CAR BACK & LET ME GET ANOTHER THIS IS JUST BAD BUSINESS. IF I RUN OVER SOMETHING, SOMEONE OR INJURY MYSELF THEY'RE GOING TO B OUT OF MORE. THEY GOT RIGHT PERSON NOT GIVING UP TIL WRONG MADE RIGHT. THE KIA SOUL BRAKING SYSTEM IS SUBSTANDARD. THEY ALL KNOW THIS TOO. *TR