There are 5 owner-reported air bags & restraints complaints for the 2020 Kia Soulin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Immediately after purchase, the Passenger Airbag warning light illuminated. An authorized Kia dealer confirmed that the airbag system is defective and requires repair under warranty. Despite this confirmation, more than five (5) months have passed without repair, citing parts unavailability. I am operating a vehicle with a known airbag malfunction. This defect involves a federally regulated safety system and poses a safety risk.
Seat belt extenders are not made available at Kia Dealership.
Faulty design of rear right hand passenger seatbelt buckle prevents use while the left side of the split seat is folded down for cargo.
Car hit guardrail at highway speed. There is significant damage to the front end. The drivers and passengers airbags failed to deploy. The driver side air bag did deploy.
I WAS IN A FRONT END COLLISION WITH ANOTHER VEHICLE AND THE AIRBAGS DID NOT DEPLOY. I IMPACTED THE SECOND VEHICLE IN THEIR SIDE PASSENGER DOOR AT ABOUT 45-50 MPH. THIS HAPPENED ON US HWY 27 N IN CLERMONT, FLORIDA. BOTH MY HUSBAND AND MYSELF WERE TRANSPORTED TO THE ER. I WAS DRIVING A 2020 KIA SOUL.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026