2023 Kia Sportage Complaint Log

Panoramic sunroof busted while driving down the highway. Wasn’t open. Wasn’t near any other vehicles.

The AWD/4WD is failing in multiple 2023 sportages. I have a 2023 Sportage X-Pro that was purchased 12/30/2022. Current mileage is 7,731. The viscous coupling is faulty/failing in these vehicles. The sensor does come on in the car. The dealer has deemed the car “unsafe to drive”. The vehicle has been at the dealership since 8/29/2023. Currently the car has been dispatched to 4 different Kia master technicians for diagnosis, but no repairs have been done and no additional communication from the dealer service department. I spoke to Kia consumer services and they didn’t care one bit.

I was notified that my vehicle has a recall on the brake booster. My inspection was scheduled August 10, 2023 and I was advised that my vehicle was in fact a vehicle that had a defective part. The dealership has advised me that they can not provide a repair date for the recall because of parts being on back order. I do not feel safe driving the vehicle. I hear unsafe sounds coming from the brake booster and pressing the brakes already feel different. I have advised the dealership that I do not feel safe and they said that they could not do anything about it. I also contacted Kia Corporation and advised them that I do not feel safe driving the vehicle and they said that it was the dealership's responsibility to ensure that I have safe transportation. No one is taking responsibility and I am not feeling safe driving said vehicle. Someone needs to take accountability. I just purchased this vehicle brand new and have no other way to get to and from. Someone needs to contact me immediately.

The contact owns a 2023 Kia Sportage. The contact stated while driving 45 MPH, the brake pedal was depressed to slow the vehicle however, the brakes was inoperable. The contact stated that the vehicle started spinning and landed in a ditch and struck a wooden fence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,887.

The contact owns a 2023 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V410000 (Service Brakes, Hydraulics) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

My sunroof just shattered in my 2023 KIA Sportage as I was driving to work. There was no one in front of me and nothing hit it. Sounded as if a bomb went off, just a big kaboom and then flapping sound as if I blew a tire, and sounded like it was raining. I pulled over, no flat and when I looked on top, my whole sunroof had exploded and the raining sound was glass falling onto my cloth cover, which I was so grateful not to have had open or I would’ve been covered and most likely wrecked. I was so shaken up. I had to drive holding the cloth cover so it didn’t rip off, so I could not drive over 25. I was afraid to put the cloth part back in fear of glass falling on me and causing more damage to vehicle. A coworker showed me several reported instances of this happening to others. I also paid extra when I purchased my brand new KIA for the extra warranty for extra coverage but the service advisor was extremely condescending and stated that this had to be due to an impact because tempered glass does not shatter this way. This happened during extreme heat index and I did have my air conditioner on. Thank goodness my screen nor sunroof was open at this time. My insurance covered the repair, this is not about money. I just want to prevent this from happening to others and possibly causing an injury. I have noticed that the reports have simply been dismissed stating that since the vehicles had either dents, or chip in windshield. There are no dings, scratches, no damage whatsoever to my vehicle. I also saw some of the reports stated there was not enough glass to test in order to explain this happening. I had the repair shop keep my glass and I have a pretty good chunk for inspection. I was almost to a stop because I was turning off of the highway to take another road to work.

The contact owns a 2023 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V410000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Multiple service repairs to replace failed tie rods on front passenger side, both inner and outer, vehicle mileage ranging from 27000 to 31000. Ultimately yesterday, vehicle was in for another inner tie rod replacement when it was found that steering rack and pinion failed on vehicle at 31000~ miles.

7/17/23 Vehicle starting lunging erratically down a busy highway while driving. Called dealership to make appointment. The car was taken in on 7/19/23. Dealership reports the transmission blew and metal shards in the fluids. Tech expressed concern it was able to drive and lunge down road given the situation. No warning lights or indicators went off. The car is currently at the dealership awaiting a new transmission. Vehicle was purchased November 2022, brand new.

The contact owns a 2023 Kia Sportage. The contact stated that while driving at an undisclosed speed, when she depressed the accelerator pedal, the vehicle did not accelerate as required, and she was rear-ended, causing her vehicle to rear-end the vehicle in front. The vehicle was towed to the repair facility; however, the vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that after research she discovered there was a recall and she had not received the recall notification, NHTSA Campaign Number: 23V410000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

I was driving a highway distance of 374 Miles mostly two lanes hwy. While driving I had my collision warning, distance between car indicator and adaptive cruise control in use. It did not happen all the time however when it did it was a violent stop. While driving 75 mph. The car recognized there was another vehicle in the other lane. It would give the warning sign and even if I tap the break it would slam on brake so hard that my passenger burn herself with coffee and the rest of us went towards the wind shield. Thank goodness for seat belts. There were 3 people in the car including myself.This happen 1 with AdA cruise control. I disengaged that feature but left the other features on. It happen two more times while returning home with just collision warning and . I am driving about 75 mph. Car doesn't recognized all the cars passing, then all of a sudden the collision warning comes is activated with a fast beep. As if it just saw the car and before I am able to tap the break it slams on break. I have taken it to the dealership and they could not duplicate it. Instead they turn off the feature. I told them it was on the highway , over 75mph, with other traffic. They indicated it was me and not the machine. If it was someone following me while this happened. At the rate of speed I was going and abruptly stopping. I would have died. Or been seriously injured. My car is not fixed. I DO NOT feel safe.

The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 10 MPH a second vehicle suddenly crashed into the driver's side of the vehicle. During the crash, no air bags deployed and the driver sustained minor neck and back injuries which did not require medical treatment. No police report was taken. The vehicle was later driven to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The VIN was not available. The failure mileage was 6,000.

This is a new vehicle with only 1200 miles on it. I was told by Gunther Kia in Ft. Lauderdale that my car could be serviced at any Kia dealership. The car has developed a fuel injection problem. When in heavy traffic with a lot of stop/go, the fuel injection does not seem able to keep up with the aceleration and deceleration required. The car hesitates. As the trip progresses the hesitation progresses. I was trying to enter traffic on the interstate and nearly had a collision because the car would not accelerate quick enough.

The parts to repair the brake recall are not available. No date can be given for availability. We have been told not to drive the vehicle. No loaner car is available. This is totally unacceptable.

Vin number is [XXX], 2023 Kia Sportage x-line got engine stop suddenly on the load. The date was 6/21/2023 9:30am. After driving 1 miles. The pictures was in the parking lot when I turn the engine, also I got recall service yesterday 6/20/2023 9am-12pm INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2023 Kia Sportage. The contact received notification of NHTSA Campaign Number: 23V410000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Kia Sportage. The contact stated that while driving at 45 MPH, the vehicle collided with another and the air bags did not deploy. The contact stated that the impact was on the driver's side of the vehicle. The air bag warning light was not illuminated. The driver sustained head and back injuries. Medical treatment was needed and a police report was taken. The vehicle was taken to an independent mechanic where it was diagnosed that unknown parts needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 47,000.

The screen flashes will completely go blank.

The windshield from passenger side to center spiderweb crack. It looks to originate in frame of car. Nothing hit windshield. I see a few others having same problem

The touch-screen display, sometimes called the infotainment center, is blank and does not turn on. This prevents me from using any of the cars cameras to monitor for collision purposes. Dealership has no idea what the problem is.

The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 5 MPH, the Forward Collision Avoidance warning light illuminated. The contact stated that while driving, the Forward Collision Avoidance Safety System Disabled message was displayed. The contact stated that several other unknown warning lights were illuminated. The contact stated that the steering wheel was shaking and there was an abnormal rattling sound coming from the rear of the vehicle. The vehicle was taken to the local dealer where it was diagnosed that the struts and spring were incorrectly installed. The dealer was unable to determine the causes of the other failures. The vehicle was repaired but the failure recurred. The manufacturer was contacted and provided the contact case number. The failure mileage was approximately 13.

God Morning For the past several months my computer screen flickers back and forth while driving. cuts off then on off then on. We have tried to get the dealership to see the problem but while with them it doesnt happen until afterwards. Need some help before we take the next steps with Kia

The vehicle has always had a bit of a breaking issue especially in cruise control. In may had an incident where it slammed on the brakes so bad that everything in the backseat flew up to the front. Again the driver did not break. I went in for it to be repaired which took several weeks and spent 5 hours at the dealership. Two days later the car completely shut down and I had to have it towed to the dealership and they will not give me any answers. I do not think I will ever feel safe in the car again. Loved the car but if the safety issues do not work and I could possibly be in an accident and other people, that is a major safety issue.

Please answer these questions using my words What component or system failed or malfunctioned, and is it available for inspection upon request? I was unable to accelerate the gas pedal after the car started bouncing up and down and smelling mid driving. How was your safety or the safety of others put at risk? I was on a major road at the time this occurred. Thankfully the time of day was in my side. If this was a few hours later there would have been a collision as I was in a main lane and had to veer to a turning lane. I am frightened every time I’m in the car now. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer ship has confirmed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Just the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, the warning came on after it happened.

Low oil indicator light came on at 15k miles. Tried to lock doors with key fob but could not. Had to open doors using key after popping off door handle. Put key in ignition but when turning car off and taking key out of ignition vehicle kept running and did not turn off for 15 minutes. Finally turned off on its own. Had vehicle towed by Kia to Kia of Groton CT.

The driver seatbelt buckle does not stay buckled in. It is not attaching correctly. I have to push in the red button and then put the buckle in. Sometimes this will secure, other times I have to repeat the steps or it will come out while I am driving. I am concerned that if there was an accident the accident would not work correctly. I called to schedule an appointment and the dealership was also concerned. They checked recalls and there are none. They are unable to get my vehicle looked at until the end of June which is almost a month away.

My vehicle intermittently starts with the blind spot warning, lane departure warning, rear cross traffic warning (and rearview camera), defoggers, and AC/heat not functioning. When this happens, the temperature control knobs are hardly visible and the car will flash “Battery Discharge Warning” on the display screen for several seconds. An error code also appears in the Kia App when this issue happens. The error code immediately goes to history error codes so the dealership service center has not yet spent time to investigate the issue. The car has been to the dealership twice and the service advisor has witnessed the issue.

Engine Stalling Multiple Times while in Drive. After vehicle stalls, Engine Shuts off, multiple lights start flashing and beeping and Message States- 'Engine Off! Shift to P or N then start engine.' Engine will reengage after following display instructions. This creates a safety risk to driver and others behind driver when error occurs. 2 weeks prior to first failure, Engine light appeared, but was not flashing. Kia informed, but could not schedule for service for 14 days. Dates of Occurrence: 5/17/2023 ( 2 times), 7/28/2023 ( 3 times), 8/23/2023 (1 time) Vehicle with Kia Dealer for repair 5/17 to 5/29, 7/28 to 8/18, and 8/23 to present. No current ETA for repairs. None of the repairs has corrected issue.

On the morning of May 16 2023 while making a turn at 17 th Avenue and Bayshore Drive my car continued to accelerate in spite of me trying to brake. I was projected into a stone wall and knew I was going to crash . I crashed into the wall,all my airbags were deployed and the car smelled like smoke. My accelerator got stuck and was sideways .I was unable to get out of the car from inside but a Good Samaritan had opened the door from the outside and I crawled under the airbags and got out . The car did not go on fire but was still on when I was able to then turn it off . Police were called and I was checked at the hospital .

I was driving down the highway at the posted 70mph limit in medium traffic. The car started to sputter and wouldn't accelerate. The car started to decelerate and cars coming from behind had to quickly swerve to avoid me. The cab then filled with the strong smell of gasoline and I became light headed. The car reduced to around 10mph and I pulled off the highway into a gas station and waited for a tow truck. We towed the vehicle to a Kia dealership and they claimed to have fixed it. A similar circumstance has occured 3 more times since that first issue. After each time, Kia has claimed to have fixed the issue.

We have called 3 dealerships Kia that is and our recall for the brakes is about 3 months or so old. We were told that they will not look at any cars for this because parts are not available but other cars like ours are thin in also how can a recall happen when there is no parts isn't that a must when a recall is this dangerous they will not even schedule appointments and this has been 3.5 months. And now I read that an oil pump recall may affect ours and we cannot park in a garage due to it may burn the house down, This one has not been confirmed but no one will let us know about the oil pump catching fire or what vehicles it is for but I have seen its for 2023 Ki Sportage ALL MODELS. How crazy is Kia not taking care of customer and we only have 13,000 miles on our 2023 Kia Sportage AWD XLINE. THANK YOU LARRY ROWLAND 1402 W 17TH ST UNIT A CLAREMORE Oklahoma 74017

I have had several problems with the windshield of my Kia Sportage. First off, it has a terrible glare or distortion while driving at night. I think it has to do with the elements inside the windshield. Secondly, the windshield cracks with even the slightest hit from anything on the road. I have had my car for 5 months and have received 6 chips to my windshield. Two of them happened when another vehicle was driving the opposite direction down the road. Three of them happened when I didn’t have a car or anything anywhere around me. One of them happened when an 18 wheeler was driving next to me with no other cars around. I’ve seen in the Kia Groups several other owners are complaining of the same problems. I don’t think these Windshields are safe.

My warning light & description for check AWD/4WD started coming on after the first road trip. It then came on everytime I drove the vehicle. Now the dealership service department is dealing with the main KIA maintenance to determine why the light comes on every time the vehicle is driven, even half a mile.

Highway driving assistant will bias vehicle to the right side even when passing on left on multi lane freeway. Creates a close encounter with vehicles in right lane as there is no distance between mirrors and results in side collision with no alert. Lane keep will erratically pull the steering wheel from your hands when lines on right or left disappear e.g. ramps on freeways. Can result in a crash or collision and us very easy to notice. No results back from Kia or concerns to fix. Returned car saying no issues.

I was driving to work and suddenly my front windshield cracked. Not only did it crack, but it scared me as it sounded like a shotgun had gone off.

Jack Daniels Kia, Fairlawn, NJ. The following Kia Sportage door lock failure is not being fixed. I bought a brand New Car on 4-10-2023. My VIN 5XYK33AF9*** I purchased my new 2023 Kia Sportage on 4-10-2023. Unfortunately, the day I drove home after the purchase, the door locks didn't work. The door lock lights blinked but didn't lock or unlock the car doors. I also could not manually lock the car from the inside. Sales said I should keep the car in my garage. However, the service depart said it could be at least 3 months or more before they could check the vehicle to fix the door locks because Kia Motors had something to do with the manufactures computer. HEY!! I just bought a brand new car. Unfortunately, I can't get a straight answer from Jack Daniels Kia's service dept. At least a solution that I understand or makes sense. A Brand new car malfunction should be a #1 repair priority. Unfortunately, at Jack Daniels Kia Service, it's not.

Engine lost compression with around 8K miles on it.

VEHICLE HAS LESS THAN 500 MILES AND WINDSHIELD AND SURROUNDING AREA IS CRACKING AND SNAPPING. AT FIRST IT WAS ONLYWHEN WINDSHIELD GOT WARM WHEN DRIVING ON WHEN STOPPED AND THE SUN BEAT ON THE WINDSHIELD. NOW IT IS CRACKING AND SNAPPING MORE IT IS HAPPENING PARKED OR DRIVING. IT IS FRIGHTENING AND SCARY.

The contact owned a 2023 Kia Sportage. The contact stated that while driving 60 MPH, the vehicle hydroplaned all 3 lanes on the highway. The vehicle hit a retaining wall, the vehicle bounced back, spun around, and faced oncoming traffic head-on. An oversized trailer crashed into the contact's vehicle head-on and pushed the vehicle into the middle lane, where it came to a stop. The driver’s and passenger’s side air bags did not deploy. Unknown if any warning lights were illuminated. However, the vehicle's system contacted 911. A police report was filed. The contact was taken to the hospital via ambulance due to sustaining severe injuries to the left shoulder, collapsed lung, chest abrasions, nerve damage to the abdominal area, nerve damage to the lower back, and a brain injury. The contact recently had surgery on her left shoulder. The vehicle was towed to a local towing yard. The insurance company was contacted and deemed the vehicle a total loss. The contact hired an attorney who hired an engineer to check the black box inside the vehicle and found that nothing was recorded. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000. 

The contact owns a 2023 Kia Sportage. The contact stated while driving approximately 35 MPH, the Forward Collision Avoidance, Lane Assist, seat belt, and several other warning lights illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure was intermittent but had reoccurred. Additionally, the contact stated that he was unable to start the vehicle and had contacted the manufacturer who advised the contact to have the vehicle towed to another dealer. The contact stated that he recharged the battery prior to the vehicle being towed and the tow truck driver was able to start the vehicle. The second dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure was a onetime failure and had not reoccurred. The manufacturer was informed of the failure. The failure mileage was 3,414.

The car is currently in the shop at Jim Shorkey Gainesville Kia and is available for inspection. They have contacted me to tell me the transmission/engine failed. I was driving on interstate when I suddenly lost the ability to accelerate and was forced to get off of the highway. After coming to a complete stop I pressed on the gas pedal but the car would still not accelerate. I tried putting into park and back into drive and that did not work. I tried putting it into manual mode and it did go forward but every gear change was loud, jerky, and rough. I was able to make to my next complete stop in a left turning lane to cross a two lane busy highway that is coming downhill towards me at an intersection that does not have a traffic signal. However the car was stuck in gear 5. I was the first car in line. At this point I put other cars in danger as they swerved back into the high way to get around me into the intersection to make that left turn across busy highway. I turned the car completely off and after a minute turned it back on. I put in drive, waited until I couldn't see any cars coming down the hill and I pressed the gas pedal to test. It jerked forward and I managed to get across the highway as it shifted into the second gear it jerked violently and made a loud popping noise and there after every single gear change was loud and jerky. Thank God I did not lose the ability to accelerate in that left turn because those cars are coming at 70+ miles per hour Down that hill or my family would have been t-boned on their passenger side. I am also lucky that I was able to get off the nearest exit when they problem originally happened as I was going downhill on the interstate and the next exit was very close so my momentum got me there. I lost the ability to control the vehicle as I ordinarily would putting myself, my family, and other motorists in danger had we not been able to get off on the exit or make it through that left turn.

The contact owns a 2023 Kia Sportage. The contact stated that while driving at various speeds, the automatic emergency brake (AEB) system engaged erroneously with an audible warning chime. The vehicle was taken to the dealer on two separate occasions; however, the mechanic was unable to duplicate the failure. The manufacturer was notified of the failure and a review was conducted; however, the manufacturer had not provided any assistance. Recently, the contact stated that vehicle had started to wobble while driving 75 MPH, without warning. The vehicle was not repaired. The failure mileage was approximately 15,500. The contact stated that the dealership mechanic was able to replicate the issue and confirm the problem. The contact stated the vehicle slammed on brakes a total of 3 times and currently at the dealer.

Vehicle first felt like the tire was flat when turning. After parking and restarting the vehicle the vehicle seemed to hesitate to stay started. The check engine light came on the next day. After taking the vehicle in they said the injector was bad. Replacing it did not fix the problem. I am not waiting on approval to replace the engine at 20,000 miles.

We purchased a new 2023 Kia Sportage a month ago (January). There are several issues we’ve encountered. One week after purchase, the doors on the vehicle would lock on it’s own and we weren’t able to unlock them. The key fob nor trying to unlock the doors manually would not work. At times, we weren’t able to lock or unlock the doors and had to do it remotely from the Kia app on the phone. I spoke with the salesperson and manager from the dealership on two separate occasions. I was told to change the batteries in the key fobs, but the problem continues. The second issue is that we noticed the back seat on the driver’s side popped forward. At one point, the seatbelt warning would alarm when no one’s sitting there. The third problem is the airbag warning sign illuminating which started today. This is a major concern. The Kia service depart where we purchased the vehicle said it could be 3 months or more before they could check the vehicle. I called another dealership and they’re going to see service the vehicle next week.

Engine oil has gotten very low to the point of the low oil light alert shows on dashboard. This incident has occurred 3 times since we’ve bought the vehicle new in October of 2022. The vehicle has 3,500 miles on it.

automatic wiper does not work in rain

The rubber piece on the arc above the wheel popped off while I was driving. It got caught under the car damaging the under carriage. I was going about 40mph and close to my destination to pull over. If I had been going at a higher speed, or there were other cars around me, or I was on a highway this could have been much worse. I don't know how a car part just comes off like this

Display screens will periodically reboot while driving. Left screen containing vehicle speed and information will come back with limited functionality after a minute or two. All safety features and cruise control as well as right media screen will not be operational till you pull over and reset them. Cruise control will turn off while driving also resulting in a possible rear collision in busy traffic. Problem is intermittent and unable to be diagnosed by Kia still awaiting resolution. Primarily happens on longer trips greater than 50 miles. Have been told by other dealers besides my primary dealer that this is a known issue that there is no resolution for by Kia.

The contact owns a 2023 Kia Sportage. The contact stated that while driving at 15 MPH, attempting to merge onto the roadway, and depressing the brake pedal, the vehicle failed to decelerate. As a result, the vehicle crashed into semi-truck on the driver's side. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The driver was transported to an area hospital and treated for whiplash and back pain. The vehicle was taken to an independent mechanic, who did not diagnose the failure. After investigating the failure, the contact related it to NHTSA Campaign Number 23V410000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 11,000.

The contact owns a 2023 Kia Sportage. The contact stated after his wife stopped at a traffic light, the vehicle accelerated independently and caused to crash the vehicle ahead of them. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50.