2020 Kia Telluride Complaint Log

The engine failed catastrophically on a highway bridge putting four [XXX] boys in grave danger. They managed to get the vehicle to the other side of the bridge but it was not safe. Not a single warning light came on prior, and the engine temperatur gauge didn't show anything out of the ordinary. Oil levels were checked and topped off prior to the trip. Oil was changed 9 months prior. A local Kia dealer has confirmed total engine failure. Kia has denied the claim despite being under the warranty period because I cannot supply complete oil change records. Who keeps those? I only keep the most recent one which shows 9 months prior. A quick search shows the 2020 Kia Telluride engine is failing at an alarming rate and Kia corporate offices are practing the deny and delay strategy to dodge responsibility. I will now have to hire attorneys and pay $10,000 to replace their faulty engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our Kia Telluride had engine failure and a leaking oil pan. There were no warning messages or lamps at all.We noticed a blue smoke coming from the engine upon acceleration and a knocking noise from engine. We took it to a local repair shop and they said the engine was shot. We needed a new engine and a new oil pan as well as an oil change.

The check engine and oil pressure light will start to flash when starting to brake. While this is happening the car starts to shake, stall, and you struggle to accelerate. This has happened multiple times and the last time was in the middle of an intersection. KIA dealership did not fix the issue the two times I took it to the shop. The third time in they did some test and said it was an oil consumption issue and the piston rings in the SUV have failed and the car needed a new engine. This car is a 2020 Telluride with 78,759 miles on it. This issued started well before the 78,759 miles. Oil consumption has been a major issue with other KIA models and they have not seemed to fix this issue with the telluride. I believe they have replaced engines at an extremely high rate and now they are denying engine replacement under their warranty and stating piston ring damage is not covered under the warranty due to high oil consumption. You guys have issued a recall on 2021-2023 Seltos and Soul models for piston ring failure and now they do not want to start replacing tellurides. There is a Facebook page out there labeled KIA telluride issues with oil consumption being a big issue in the comments. KIA stating they will not cover the engine replacement is not only wrong is it a safety issue. I truly believe they know this is a serious issue and have not done anything to correct it. This vehicle is still under warranty and I am still in contact with the dealership to fix this issue.

For the past year to year ½ I have brought my car in for concerns with idle, hesitation when accelerating, stalling out, etc. This has put me in compromised situations when in traffic, at stop lights and when trying to accelerate to get on the highway. I was told it was fine, until it was not. Now my engine needs to be replaced. What I discovered in my car was their worksheet on issues that they never shared with me. Identified issues on this report: Fault Code 6, PO300400 - history, cylinder misfire, PO30500 - history, cylinder misfire PO34100 When going back for a 'simple' 1000 mile oil check, I was told there was not enough oil loss to identify concern. When I checked my own oil after another 1000 miles, KIA then pursued. In researching, there is a history of these engine problems and engines needing to be replaced with KIA. This is unacceptable and has compromised safety and any value I hoped to have with my car.

This car is burning oil at an outrageous amount. 2 to 3 quarts in 1000 miles. This is a hazard to drive myself and my two young children in

This is a follow-up to Complaint #11666572 regarding my 2020 Kia Telluride (VIN: [XXX] ), with urgent concerns about ongoing safety violations and abusive conduct by Greenway Kia East and Kia America. On June 26, 2025, Kia America reversed its prior refusal and agreed to reimburse Uber, rental, and towing costs—but only after I filed multiple complaints. Earlier, they claimed to have no influence over the dealership, which had refused all reimbursement after I complained about Service Manager Gina. Worse, on June 27, the dealership responded via BBB telling me to contact Gina again—the very person I formally complained about for unprofessional and negligent conduct. This isn’t just mishandling; it is degrading, retaliatory, and dangerous. Key safety/legal concerns: • My vehicle was returned on May 31, 2025, with dangerously low coolant, just days after engine replacement—posing a critical safety risk. • The service manager dismissed my concerns until I insisted, then acted with open disrespect. • Repairs were withheld May 19–28 unless I paid $1,833.77, despite warranty coverage. Only after I came in person on May 28 did they reverse and offer free service. • I was charged $580.97 for a diagnostic test tied to a manufacturer defect that led to engine replacement—still not refunded. • The pattern of neglect, retaliation, and deception from both the dealer and Kia America endangers drivers and violates federal safety standards. This dealer has acted with impunity since May 19, 2025. Their behavior is abusive, unsafe, and incompatible with their licensing. I urge NHTSA to investigate whether Greenway Kia East should retain its dealership license. Their conduct undermines public safety and federal standards. A full follow-up and attachments were sent to NHTSAmedia@dot.gov from [XXX] . Please contact me for documentation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX], my Kia Telluride received a warranty engine replacement at Greenway Kia East in Orlando, FL. Just two days later, on [XXX], the engine overheated while I was driving with my young child. The temperature warning light came on. I stopped immediately and opened the hood — there was no coolant in the system at all. This failure occurred immediately after a major engine replacement, suggesting that the dealer failed to fill or properly check the coolant system. I was left stranded near a daycare and had to call a third-party tow truck because Kia roadside assistance estimated a 90–120 minute wait. This put my child and me in serious danger. Despite the dealer’s clear negligence, I was sent an invoice for $1,833.77, blaming me for the damage. Upon retrieving the car on May 31, 2025, I personally checked under the hood — the coolant level was still below the MIN line. When I pointed this out, the service manager said, “We’re not required to top it off, but if that satisfies you, we’ll put some in.” This is extremely unsafe and irresponsible, especially after a critical repair like an engine replacement. Later, the dealership even claimed to Kia America that the engine was not replaced under warranty, contradicting their earlier confirmation. This kind of conflicting information, combined with unsafe practices and disregard for basic safety protocols, raises serious concerns about consumer safety and the dealership’s integrity. To make matters worse, Kia America closed my case ([XXX]) on June 10 without notifying me or giving me a chance to respond. I received only one dropped call from an unknown number, and no voicemail or follow-up communication. A formal complaint was mailed to Kia America on June 11, 2025, and I am currently waiting for their response. On June 12, 2025, I also filed a complaint with the Better Business Bureau (BBB). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2020 Kia Telluride that I bought brand new from Kia. I have performed regular maintenance on the vehicle and performed the repairs required by any recalls. When my vehicle surpassed 75k miles, the vehicle started having issues with excessive oil consumption. I had my vehicle serviced at 75k miles with the oil changed. When my vehicle was passed 79k miles, the vehicle started stalling, piston misfiring, and engine started vibrating. I took it into the dealer, and they performed diagnostic tests. The determined pistons were working fine but my oil level was very low. This was around 4k miles after my oil change. Kia requires oil changes every 7500 miles. I had the dealer change the oil. Once again, when my vehicle was approaching 4500 miles, the vehicle started to vibrate, piston was not filing properly. I checked my oil level, and it showed very minimal oil on the dip stick. The oil level was well below that was needed for the engine to properly operate. I put closed to 5 quarts of oil to get the engine to the oil level it needed. I am concerned that the excessive oil consumption can lead to the vehicle stalling on the road resulting in collision with other vehicles resulting in bodily injury or harm. According to Kia the oil consumption is fine. How is consuming 5 quarts of oil in 4500 miles fine when the manufacturer states oil changes are required every 7500 miles? The engine itself has a capacity of 6.9 quarts. At the rate my engine is burning oil, I would need over 7.2 quarts of oil to drive 7500 miles. Additionally, having an engine continuously operating with low oil would result in engine damage and thousands of dollars in repairs. The problem I am having in my vehicle is experienced by thousands of Kia Telluride owners. It's the same problem Kia has had in the past with other models. Kia is trying to avoid repairing their defective vehicle and placing the burden on the consumer.

When starting vehicle during warm weather conditions, all dashboard alarms light up and beep. Initially, when put into drive mode, steering is extremely difficult. When accelerating, no speed is displayed. During driving there is no speedometer, no operating turn signal and the odometer does not record driving miles.

1) Front sunroof exploded suddenly on highway while driving at 67 mph. Nothing hit the sunroof and there was no prior crack. The sunroof was inspected by our insurance appraiser and I can provide photos of the incident. 2) There was the sound of a loud "boom" followed by shattering glass raining down over my head (driver) and that of my teenage son (passenger seat) causing us to duck inside the car while driving down the highway at 67 mph. We could have swerved into traffic or off the road causing an accident and bodily harm. Additionally, the shattered glass itself could cause bodily injury. In our instance, the sunroof visor was closed, capturing the shards of glass. 3) Yes. The problem was confirmed by an independent service center hired by our insurance company to replace the glass. 4) Yes. The vehicle was inspected by an appraiser from our insurance company. 5) No. There was no warning and no prior symptoms of the problem.

Had in deals hop several times was told it was on record I was there with the issue but no light on, light came on during travel on interstate and car lost all power Long block blew . Was extremely lucky I didn’t get ran over by the tractor trailers . Loaded car with kids included . Kia should be reasonable for everything and they are saying no .

The front axels are leaking and the transmission is lagging/jerking while accelerating.

While driving on the highway, the sunroof shattered. The sunroof glass exploded outwards not inwards.

Windshield cracked from minor item being thrown up by car in front of me. Engine burns out no oil on dipstick with regular maintenance engine tick transmission slips axle boot ripped oil pan cracked due to it being faulty

We have had multiple issues with this car. First the pearl white peeling off on hood and above the windshield. Second CV3 axles boots leaking on our vehicle and multiple others at the Kia dealership. Third burnin oil even with good maintenance records. 3rd sunroof won’t open or close now for no reason at all. 4th back seat now attempts to fold at random times. Even with our kids in the seat. 5th oil housing leak. 6th CEL comes on and off randomly causing it to run rough. 7th screen is now to have issues of not working right. We’ve had to pay out of pocket for multiple things. Including the paint. We’ve spoken to service department and common issue they don’t see why it’s not a recall by now. Dealership is no help. Beware

I have the white pearl paint on my 2020 Telluride. It’s chipping in chunks on the roof and in smaller batches across the body. I paid extra for this paint and from recent research, I’m reading this is a common issue. I’d like this to be repaired. I only have 37,000 miles on the vehicle. I first noticed it as small chips and now it’s present in more locations and expanding in width and length.

It took 8 months to repair the Recall #SC299B HALOGEN HEADLAMP-BOTH. Repair was done 04/03/2025, which appears to have not last long as high beam is low again and I am afraid to drive in early morning, dusk, or evening due to the timid, low bearing high beams. This is very unsettling as we have made three complaints due to negligence and lack of efficiency for recall repair, being in an accident due to not seeing a deer run across and we hit it, as well as, failed state inspection due to light issues (twice) that negatively impacted financial stability and job security as one driver has to have a clear safety inspection in order to work. Kia corporate has been contacted 6 times via email and called back to discuss ongoing issues, however, there does not appear to be any resolution and/or willingness to discuss ongoing issues with our car. It would be nice to discuss this matter and find a solution that alleviates hardship this recall (and apparent lack of fix as lights continue to be an issue) and Kia dealer/company has made. We would appreciate being bought out and/or provided reimbursements and buyout. Either way, we hope others do NOT face the ongoing stress and issues telluride has given us. It is not ideal or fair to continue being fearful of the safety and reliability of our car despite company’s “attempt” of fixing it.

EXCESS OIL CONSUMPTION

When I brought my car into the dealership to fix the open recall on the sest heater and get it serviced, the dealership did their multipoint inspection and discovered that with just 37950 miles, the rear brake pads and rotors need replacing. The front pads were at 6mm and the rear pads were at 2mm. They informed me that they recommend replacing the pads at 3 mm - at 2mm it is unsafe to drive. As, it is unusual for rear pads to wear before front pads - we suspect that there may be an issue with the parking brake not fully disengaging.

The Pearl white paint used on Kia and Hyundai models does not adhere to the primer coat underneath causing bubbling and eventual paint peeling issues overtime that is premature in nature. This has been reported in numerous locations across the internet as found by a basic search for the issue. Consumers are left to foot the bill on a improper manufacturing issue that should be taken care of by the manufacturer.

Car was parked in the driveway when a large piece of the roof paint fell off. The car is the white/pearl color. Color is reportedly known to have defect.

The contact owns a 2020 Kia Telluride. The contact stated that the vehicle was experiencing excessive oil consumption. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 76,500.

The sunroof deflector tabs broke off and jammed the sunroof open. The sunroof is loose and I don’t feel safe driving the vehicle because it may dislodge and become a projectile.

My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the vehicle service records which I emailed over as Subject: [XXX] to [XXX] Today March 21, 2024 we receive a call from Olivia stating that my warranty will not cover the cost as they're claiming that we failed to service the car. Our vehicle was services as advised and stated using the appropriate Synthetic oil. I was informed that they would be breaking down my engine to see where it went wrong as there were no codes read. They also stated I had to pay for the engine breakdown $200 per hour and it would most likely take 8 hours (According to Kia). Now, I've gone on many online forum and many people have experienced this problem with their 2020 Kia Tellurides all under 75,000.00 miles. I contacted Kia Corporate as well but that got me nowhere. I don't understand how these vehicles don't have a recall as of yet for these seized engines. I also don't understand how following the oil recommendations for oil changes is suddenly considered "Lack of service". No one is willing to work with me and suddenly it's my fault that I bought a faulty vehicle. Thank [XXX] I was able to putt to the shoulder of the freeway safely as this is my family vehicle where I drive with my [XXX] and [XXX] . Please investigate as it could be a possible recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle went on accessory mode while driving on the freeway. No codes were read at dealership and now they're claiming its a seized engine. They will not help me out and are claiming my extended warranty will not cover the cost due to the lack of maintenance on the vehicle. Mind you, I did my oil changes as expected using the recommended synthetic oil. Why hasn't there been a recall on this vehicle yet for the danger this creates as this is my family vehicle where I drive my newborn to and from his daycare and appointments. We are very lucky we were able to pull the vehicle to safety and to the shoulder of the freeway before an accident occurred.

Driver side power folding mirror is malfunctioning. It will sometimes get stuck in one position and won’t retract unless manually repositioned. It has not yet been inspected by the manufacturer. No warning lamps have appeared. A Google search of the issue suggests this may be a common issue with the vehicle make and model.

The contact owns a 2020 Kia Telluride. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the dealer was performing an oil consumption test. In addition, the contact was advised by the dealer that further diagnostic testing was needed to diagnose the failure, which could result in the engine being disassembled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the valve cover gasket was replaced. In addition, the oil housing was replaced two times. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 161,000.

I went to open my sunroof and it opened as normal but when I went to shut it, it’s started to make some noises and got stuck tilted open. It will not budge. I can be available for inspection. It’s a huge safety risk because the sunroof is tilted open and anything can fly into the car and hit someone’s head/body. Especially if driving on the highway at high speeds- the damage could be catastrophic. If I’m driving and a storm appears and the rain/hail could get into the car and cause damage as well as distract the driver and potentially cause an accident with other drivers. I took my car into my local dealership and they told me that the entire sunroof system would need to be replaced- no repair available. There were no warning lights/ issues that alerted me to a future problem.

Windshield suddenly has crack along mid passenger side.

I am writing to formally file a complaint regarding a known defect in my 2020 Kia Telluride, which is experiencing severe and excessive oil consumption that poses a potential safety risk and financial burden. Vehicle Information: •Make/Model: 2020 Kia Telluride Since ownership, I have experienced repeated and worsening oil loss between routine oil changes — with no visible leaks or warning lights in most cases. The rate of consumption is approaching or exceeding 1 quart per 1,000 miles, which Kia itself defines as “excessive” under Technical Service Bulletin ENG222 (Rev 5). This condition not only creates a risk of engine failure while driving, but it also puts owners like myself at risk of uncovered repair bills in excess of $12,000. I have already contacted my dealership, Kia Corporate, and Fidelity Warranty Services, and was told coverage is uncertain — despite this being a well-documented issue affecting a wide range of Kia engines. I believe this is a safety defect that warrants further investigation due to: •Sudden engine failure or stalling from low oil levels •Lack of adequate early warning indicators •Unreasonable financial exposure to consumers for a manufacturer-related defect •A potential pattern of complaints across similar models/engines As a responsible vehicle owner, I respectfully urge the NHTSA to investigate this matter further and ensure Kia is held accountable for this widespread and dangerous issue. Thank you for your time and consideration.

Sunroof window comes off track due to guide anrms breaking and will not close . Dealer says only solution is to replace the whole frame

The contact owns a 2020 Kia Telluride. The contact received Kia Campaign Number: 296 for the "Halogen Headlamp High Beam". The vehicle was repaired. The contact stated that on one occasion while driving at an undisclosed speed, the high-beam lights failed to illuminate as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer. The dealer was unable to repair the vehicle. The contact stated that the failure had gotten worse. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

Sunroof will not close. This is a know issues that Kia is aware of, and they have created performance step for technicians and also created replacement. Consumers are having to pay out of pocket to have issues corrected. Wind deflector has broken and railling system as well. No open recall in the 2020 Kia telluride for this issue. Please view attached youtube video link of this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car is a 2020 Kia Telluride. It was purchased in August 2023 at the time it was leaking oil took it back to the dealer and they replaced the housing put in a new filter and said all was good .For a year. it constantly needed oil took it back to the dealer, said that everything was fine. I would be driving and the car would stop. The oil lamp would come on and I would have to drive and put more oil in it every week. I was putting a quart of oil into the vehicle just about weekly because it seemed to be leaking oil and just a dying out. just a few days ago after putting a quart of oil in I’m driving my vehicle and all of a sudden Smoke comes out of the back a little bit out of the hood. It just stopped all the lights went on the car went dead. Had to call the police get the vehicle towed to the dealer at that point was told the engine had died. They want to put a new engine in the car Which it’s a five year-old car. It should not need a new engine what is causing it to need a newengine. Ever since I purchased the car, it had oil problems so did the oil lead to engine failure. I know I’m not the only one that this has happened to every time I would take it back to the Kia dealer. I was told everything‘s fine everything was not fine never got any warning lights or signals, except for when I was driving the car would literally sputter and stop at a light. I would have to restart it and then go get oil.

On [XXX] , my wife heard a rattling noise while driving. I verified the rattling noise on [XXX]. On [XXX], I researched online and there are a lot of 2020 Telluride owners that experienced the same issue. They mentioned they had no oil in their cars. I checked the oil that morning and confirmed my wife's car had no oil. I reviewed the manual and checked the oil again according to the instructions in the manual. The car still registered no oil in the dip stick. The car did not report any warning lights. There was no engine light or oil pressure light that came on at any point in time to indicate there was no oil in the engine. Per the instructions in the manual, I drove the vehicle carefully to the auto part store. I purchased and added 6 quarts of synthetic blend 5W 30 oil. After that, the rattling in the engine seized. I sent a text message to Kia in Alpharetta, GA. I spoke with Izzy and explained the situation and requested an appointment to have an oil consumption test performed. She advised that the oil consumption test had a $440 cost and consisted of performing a series of oil changes over the course of a specified time to determine how much oil the vehicle was burning/consuming. She said I could call consumer affairs and I asked her if she was referring to Kia consumer affairs or the national/federal consumer affairs. She verified it was the national/federal consumer affairs and provided me with this number to call 1-888-327-4236 which actually belongs to Kia's consumer affairs hotline. Izzy advised that I had pending recalls in my car and asked why I have not brought the car in. I mentioned that I live in Ball Ground, GA and the nearest Kia dealership to me is the one in Woodstock, GA. However, I stopped taking my car there because I previously took the car there to get the oil changes done and each time I did the car would have a nail in one of the tires a couple days after the service. I lost confidence in the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle has been repaired multiple times for leaking oil in different areas.

Car has been brought to KIA for transmission issues multiple times and the associate tells me to just tighten the gas cap to get the light to go off. The car is not shifting properly and will "jump" or "lunge" forward while driving. I have noticed that the RPM's will jump and bounce around, seemingly down shifting, then shift again, and then down shift again, which causes jerking motion. The reason I initially took the vehicle in was for a "shake" or "wobble" when accelerating up a hill (semi steep incline) or at freeway speeds (55-70MPH). In these instances, the vehicle will have a hard time shifting and temporarily lose momentum causing concerns for me and other drivers on the road. The transmission light will go on and I call KIA to be told to tighten the gas cap. I recently brought it in for the third time and they diagnosed something different. I have mentioned the transmission each time, but they have focused on other items and not the transmission. I have had the shocks replaced, the tires replaced, alignment performed, and the problem still persist. However, the dealership will not look at the transmission and says that it is the other items, but the issue still remains after fixing the other items. The shock failure caused other items to wear out and the dealer should be on the hook for those items. I have brought the vehicle in dating to last year for the transmission issue with no help from the dealership. Please take action so that we don't lose our lives or put others at risk for injury.

My 2020 Kia Telluride, the oil housing unit started leaking earlier this year and was replaced it was low on oil. The oil light never came on.after that it started consuming oil. It consumes a quart of oil about every 100 to 200 miles. I’ve spoken to Kia about this and they said it’s common. They can do a consumption test, and if it fails, it’ll need a new engine but kIA will not replace it because the car is out of warranty. This has been an ongoing issue since the oil housing unit started leaking, which is also a common problem.

My vehicle is using excessive amounts of oil. Every time I drive it, I can smell burnt oil. I took the vehicle to the dealership on 1/24/25 where they found a leak in the oil filter housing. This was repaired (same day) and the oil was topped off per the service report. After smelling the oil smell again, I checked my oil on 1/31/25 and found that the oil was marked between the min and max line on the dipstick. I have reported this to KIA and waiting to hear back. I am reading hundreds of 2020+ Telluride owners complaining of the same issue. I have had no indicator lights.

The sunroof deflector assembly spring broke and caused the sunroof to hang up on the passenger side. I have opened the sunroof less than ten times. With the sunroof hung up on the passenger side it attempted to open and caused damage to the whole assembly. Now the dealership is wanting $5,000 to fix due to a faulty part.

CV axel vibration issues. Seems to be a common complaint on 2020 Telluride but no recall. Car is unsafe to drive.

The Snow White Pearl paint on my 2020 Kia Telluride is rapidly peeling directly above my front windshield. It started as a small 2 inch area first and quickly turned into multiple large areas where the paint is pealing. The largest portion is now roughly 5-6 inches in width. I believe the ENTIRE care needs to be repainted as fixing one spot is not the solution. I have not contacted the Kia dealership or any local repair shops but I could get a quote as needed. Please let me know how to proceed.

Paint peeling on the roof of vehicle, 5 years old, known problem to KIA. White Pearl Vehicles, KIA will do nothing to remedy this problem. It has been well known of an issue.

I brought veh to Covina Kia on 1-6-25 for recall (SC299B) of headlight high beams failure. George Arroyo refused to take my veh in telling me my warranty had expired. I told him the safety recall had to be addressed. I insisted mileage doesn’t not void a safety recall. He finally took veh in. My veh has been at dealership for 16 days and has not been touched. It is obvious dealership doesn’t want to perform recall because there is no money to be made for the technician and service advisor. I am getting automated texts but no person calls back to inform me about the exaggerated delays. I have filed a complaint with Kia Motors and situation has not changed, my vehicle is still parked at the dealership.

While traveling at highway speeds between 65-75MPH the vehicle with violently shake while shifting and then lunge forward. However, during the shaking the vehicle is hard to control and feels like it is going to just shut off. This scenario primarily happens on flat roads at the above mentioned speed. However, we have noticed an issue with the vehicle while turning corners and accelerating, as well as, when going up hills or steep highway sections. The vehicle has a V6 but seems to struggle shifting when trying to accelerate even to 40-50MPH. In some instances the vehicle has labored up a hill and seemingly doesn't want to downshift and pick go faster. It seems that this issue has triggered a TSB from Kia, but the issue has potential for elevated risks for other drivers on the road. If the vehicle is unable to maintain freeway speeds or climbing speed, then it poses a risk to traffic on either side of the road and the potential need to pull over. It seems that the vehicle loses power or momentum and would make it very dangerous to get off the road or onto the shoulder. The violent shaking could cause a driver to panic and lose control of the vehicle while at highway speeds and needs to be investigated.

Telluride is burning a quart of oil a week… very dangerous

Cars burns over a quart of oil every 1000 miles. No oil light comes on on ever.

The white paint on our telluride peeled and feel off for not apparent reason.

My 2020 Kia Telluride has undergone three separate oil consumption tests through an authorized Kia dealership. Each test confirmed abnormal oil consumption, yet Kia declined to take corrective action beyond temporary monitoring. The issue has continued to worsen. The engine is now burning oil on the piston, and I am required to check my oil level daily and add oil weekly, even after a fresh oil change. This is not routine maintenance — it is a direct result of a defective engine design that is unable to properly retain or burn oil within acceptable limits. Because the oil burns so quickly, the oil light can appear unexpectedly while driving, creating a dangerous situation if the oil level drops too low. This poses a serious risk of engine seizure or power loss, which could lead to a crash or leave the driver stranded on the road. Manufacturer Response: Kia has acknowledged that the vehicle has a confirmed oil consumption issue but has refused to replace the engine because it is outside of warranty coverage. Instead, the dealership advised me to trade in the vehicle and purchase a new Kia, which is not an acceptable solution. When I questioned this suggestion, I was told that Kia could not guarantee the new vehicle would be free of oil consumption problems because the issue is related to the engine design itself. In other words, Kia is aware of a recurring engine defect but is not providing a remedy for affected vehicles. This is a manufacturer defect that should not be dismissed due to warranty expiration. The repeated documentation of abnormal oil use demonstrates that this problem began long before the warranty period ended. This defect represents a serious safety issue for the following reasons: 1.Risk of engine failure: The Telluride can lose oil rapidly, causing the engine to seize or stall while in motion. 2.Fire hazard: Burning oil within the pistons increases the risk of internal engine fire or smoke. 3.Environmental impact: Constantly burning oil .

At approximately 94,000 miles, my 2020 Kia Telluride EX experienced a significant internal engine failure. The vehicle was properly maintained in accordance with the manufacturer’s recommended service schedule, including regular oil changes. A professional inspection required engine teardown. During inspection, the piston for Cylinder 6 was removed. The oil control ring was found to be stuck and would not move, with excessive carbon buildup present on the piston rings and piston crown. The cylinder walls and piston side skirts showed excessive scoring. According to the inspection findings, excessive carbon buildup caused the piston oil control rings to become stuck, allowing oil to bypass and resulting in damage to the cylinder walls. The inspector determined that the required repair is full engine replacement. This failure was not caused by misuse, neglect, or lack of maintenance. The vehicle has been inoperable and in the repair shop since approximately August 2025. An internal engine failure of this nature occurring under normal operating conditions raises concerns regarding engine durability and potential manufacturing or design defects that may affect other vehicles with the same engine configuration. Multiple owners of 2020 Kia Telluride vehicles have independently reported similar symptoms of excessive oil consumption, internal engine failures, and the need for major engine repairs or replacements at comparable mileages, some documented in NHTSA complaint records and owner forums. I am submitting this complaint to document a potential engine defect and to support investigation into similar failures.